| Discussion Forum: Thread 312994 |
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| | | Author: | rainbowmist  | | Posted: | Nov 20, 2021 20:48 | | Subject: | (Cancelled) | | Viewed: | 202 times | | Topic: | Problem | |
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| | (Cancelled) |
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| | | | | Author: | crimson30 | | Posted: | Nov 21, 2021 00:53 | | Subject: | Re: Buyer demanded refund on vintage part.... | | Viewed: | 82 times | | Topic: | Problem | |
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| | Was it listed as New? |
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| | | | | Author: | Andrsv | | Posted: | Nov 21, 2021 03:03 | | Subject: | Re: Buyer demanded refund on vintage part.... | | Viewed: | 72 times | | Topic: | Problem | |
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| In Problem, rainbowmist writes:
| | Ok. So a buyer demanded a full refund of a torso because they said a head was
loose on the neck. Plus they did not ask questions before making an order. Buyers
need to do this more especially as a serious collector.
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I suggest you give a refund. Parts shouldnt be broken Even if they are used.
Information about loose neck can be added to description
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| | | | | | | Author: | peregrinator | | Posted: | Nov 21, 2021 07:49 | | Subject: | Re: Buyer demanded refund on vintage part.... | | Viewed: | 65 times | | Topic: | Problem | |
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| In Problem, Andrsv writes:
| | In Problem, rainbowmist writes:
| | Ok. So a buyer demanded a full refund of a torso because they said a head was
loose on the neck. Plus they did not ask questions before making an order. Buyers
need to do this more especially as a serious collector.
|
I suggest you give a refund. Parts shouldnt be broken Even if they are used.
Information about loose neck can be added to description
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In general, I agree, as long as the seller knows about the issue. In this case
it could be head that's the problem - is it the buyer's head? Did he
or she test it on other torsos? I would gently ask those questions, then refund
if the torso is clearly at issue.
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| | | | | | | | | Author: | rainbowmist | | Posted: | Nov 21, 2021 09:25 | | Subject: | Re: Buyer demanded refund on vintage part.... | | Viewed: | 61 times | | Topic: | Problem | |
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| In Problem, peregrinator writes:
| | In Problem, Andrsv writes:
| | In Problem, rainbowmist writes:
| | Ok. So a buyer demanded a full refund of a torso because they said a head was
loose on the neck. Plus they did not ask questions before making an order. Buyers
need to do this more especially as a serious collector.
|
I suggest you give a refund. Parts shouldnt be broken Even if they are used.
Information about loose neck can be added to description
|
In general, I agree, as long as the seller knows about the issue. In this case
it could be head that's the problem - is it the buyer's head? Did he
or she test it on other torsos? I would gently ask those questions, then refund
if the torso is clearly at issue.
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I did not know the neck was a problem on the torso. I don't check every single
one. The buyer said they tried about 30 heads. How is it basically junk if the
head is loose? Some people would be glad just to have it. Just saying.
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Nov 21, 2021 09:33 | | Subject: | Re: Buyer demanded refund on vintage part.... | | Viewed: | 49 times | | Topic: | Problem | |
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| In Problem, rainbowmist writes:
| | I did not know the neck was a problem on the torso. I don't check every single
one. The buyer said they tried about 30 heads. How is it basically junk if the
head is loose? Some people would be glad just to have it. Just saying.
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The buyer likely wouldn't bought it if he or she had known that it was damaged/unusable,
and I think it is the seller's responsibility to know whether the parts they
sell are in good shape. That doesn't mean checking every one, but it does
mean accepting the risk that a given part might not be good in ways that aren't
obvious to the eye, and taking responsibility when it isn't.
If it's a valuable piece then ask the buyer to return it, and send him or
her a shipping label for that purpose.
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| | | | | Author: | yorbrick | | Posted: | Nov 21, 2021 03:11 | | Subject: | Re: Buyer demanded refund on vintage part.... | | Viewed: | 81 times | | Topic: | Problem | |
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| In Problem, rainbowmist writes:
| | Ok. So a buyer demanded a full refund of a torso because they said a head was
loose on the neck. Plus they did not ask questions before making an order. Buyers
need to do this more especially as a serious collector.
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Would you answer the questions if a serious collector buyer asked you about the
conditions of 500 different used parts before placing an order?
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| | | | | | | Author: | rainbowmist | | Posted: | Nov 21, 2021 09:27 | | Subject: | Re: Buyer demanded refund on vintage part.... | | Viewed: | 46 times | | Topic: | Problem | |
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| In Problem, yorbrick writes:
| | In Problem, rainbowmist writes:
| | Ok. So a buyer demanded a full refund of a torso because they said a head was
loose on the neck. Plus they did not ask questions before making an order. Buyers
need to do this more especially as a serious collector.
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Would you answer the questions if a serious collector buyer asked you about the
conditions of 500 different used parts before placing an order?
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No one is perfect. Just trying to tell people to ask questions. Sorry.
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| | | | | | | | | Author: | rab1234 | | Posted: | Nov 21, 2021 10:00 | | Subject: | Re: Buyer demanded refund on vintage part.... | | Viewed: | 55 times | | Topic: | Problem | |
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| I have to agree that it's on the seller to accurately describe any defects
rather than the buyer ask about everything they're purchasing.
General disclaimers about scratching or playwear cover a lot for used items,
but they don't cover cracked torsos or necks that won't hold a head.
In my opinion, these should be clearly noted.
In Problem, rainbowmist writes:
| | In Problem, yorbrick writes:
| | In Problem, rainbowmist writes:
| | Ok. So a buyer demanded a full refund of a torso because they said a head was
loose on the neck. Plus they did not ask questions before making an order. Buyers
need to do this more especially as a serious collector.
|
Would you answer the questions if a serious collector buyer asked you about the
conditions of 500 different used parts before placing an order?
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No one is perfect. Just trying to tell people to ask questions. Sorry.
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| | | | | | | | | Author: | yorbrick | | Posted: | Nov 21, 2021 11:47 | | Subject: | Re: Buyer demanded refund on vintage part.... | | Viewed: | 71 times | | Topic: | Problem | |
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| In Problem, rainbowmist writes:
| | In Problem, yorbrick writes:
| | In Problem, rainbowmist writes:
| | Ok. So a buyer demanded a full refund of a torso because they said a head was
loose on the neck. Plus they did not ask questions before making an order. Buyers
need to do this more especially as a serious collector.
|
Would you answer the questions if a serious collector buyer asked you about the
conditions of 500 different used parts before placing an order?
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No one is perfect. Just trying to tell people to ask questions. Sorry.
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Would you answer them though, if you got 100s of questions.
If it was a cheap torso then I'd refund and tell the buyer to keep it, and
that they could always wrap some sticky tape around the neck to hold the head
in place.
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