Discussion Forum: Thread 312701

 Author: HC View Messages Posted By HC
 Posted: Nov 17, 2021 07:43
 Subject: how long is a terrible shop allowed to sell
 Viewed: 451 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

HC (9590)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Aug 4, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: YODAs_bricks
hi,
had a bad expierience in a shop [silly me I forgot to read feedback score]
noticed later when trouble began, this shop has buyer privelige already revoked
and SO MANY negative feedback in short notice
just in one week 3 positive ,3 neutral and 11 negative..and the week has just
began
In my case the same as with many...refunded after NSS to avoid NSS completed.
is there no alarm bell ringing at admin even though he avoids NSS completed?

https://www.bricklink.com/feedback.asp?u=Koevoets23
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Nov 17, 2021 07:59
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 112 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

yorbrick (1185)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Does Not Ship to My Country Store: Yorbricks
In Buying, HC writes:
  hi,
had a bad expierience in a shop [silly me I forgot to read feedback score]
noticed later when trouble began, this shop has buyer privelige already revoked
and SO MANY negative feedback in short notice
just in one week 3 positive ,3 neutral and 11 negative..and the week has just
began
In my case the same as with many...refunded after NSS to avoid NSS completed.
is there no alarm bell ringing at admin even though he avoids NSS completed?

https://www.bricklink.com/feedback.asp?u=Koevoets23

If they refund and NSS are not completed, indefinitely unless (i) buyers look
at the feedback and stop buying or (ii) management manually decide that even
though they refund, this type of store is not good for the site.
 Author: LtPineapple View Messages Posted By LtPineapple
 Posted: Nov 17, 2021 10:01
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 103 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

LtPineapple (1478)

Location:  Netherlands, Noord-Brabant
Member Since Contact Type Status
May 11, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Does Not Ship to My Country Store: Pineapple Bricks
In Buying, HC writes:
  hi,
had a bad expierience in a shop [silly me I forgot to read feedback score]
noticed later when trouble began, this shop has buyer privelige already revoked
and SO MANY negative feedback in short notice
just in one week 3 positive ,3 neutral and 11 negative..and the week has just
began
In my case the same as with many...refunded after NSS to avoid NSS completed.
is there no alarm bell ringing at admin even though he avoids NSS completed?

https://www.bricklink.com/feedback.asp?u=Koevoets23

I too had a recent bad experience in this store, same story as all others: long
shipping time, fake promises, etc. I also strongly believe this seller only shipped
my order after my inquiry where it was two weeks after being set to 'shipped'
status.

In my case it was eventually delivered, but about 25% of parts were the wrong
color. Sent them back immediately at the sellers request but in the few weeks
after promise after promise the correct parts would be shipped out soon. When
I placed my order there were only a few recent neutrals stating the shipping
time was long (which was ok for me) but by now (5 weeks later) all the negatives
started pouring in so at some point I also just filed a NSS.

Fortunately this forced the seller to act and I eventually received a partial
refund (which I agreed to) with lots of nonsense messages why this is how I 'thanked'
the seller for shipping my order and paying for the return and then (supposedly)
shipping the other parts. You have to wonder if this person genuinely doesn't
see the issue when dozens of NSS claims start pouring in...

I retracted the NSS. Didn't really want to deal with this person anymore
and just finalize the order and be done with it. Didn't leave feedback myself
as I just expect a retaliatory like others have received. I agree it's a
rather difficult issue if sellers like this can continue their practices.

More alarming however, going from two of the recent feedback, this seller now
seems to cancel potential problem orders in advance so no NSS can be filed by
the buyer?? If this is true it would definitely warrant direct intervention from
Admin in my opinion.
 Author: HC View Messages Posted By HC
 Posted: Nov 17, 2021 18:05
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 96 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

HC (9590)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Aug 4, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: YODAs_bricks
let's hope admin will look in to this and perhaps take action


In Buying, LtPineapple writes:
  In Buying, HC writes:
  hi,
had a bad expierience in a shop [silly me I forgot to read feedback score]
noticed later when trouble began, this shop has buyer privelige already revoked
and SO MANY negative feedback in short notice
just in one week 3 positive ,3 neutral and 11 negative..and the week has just
began
In my case the same as with many...refunded after NSS to avoid NSS completed.
is there no alarm bell ringing at admin even though he avoids NSS completed?

https://www.bricklink.com/feedback.asp?u=Koevoets23

I too had a recent bad experience in this store, same story as all others: long
shipping time, fake promises, etc. I also strongly believe this seller only shipped
my order after my inquiry where it was two weeks after being set to 'shipped'
status.

In my case it was eventually delivered, but about 25% of parts were the wrong
color. Sent them back immediately at the sellers request but in the few weeks
after promise after promise the correct parts would be shipped out soon. When
I placed my order there were only a few recent neutrals stating the shipping
time was long (which was ok for me) but by now (5 weeks later) all the negatives
started pouring in so at some point I also just filed a NSS.

Fortunately this forced the seller to act and I eventually received a partial
refund (which I agreed to) with lots of nonsense messages why this is how I 'thanked'
the seller for shipping my order and paying for the return and then (supposedly)
shipping the other parts. You have to wonder if this person genuinely doesn't
see the issue when dozens of NSS claims start pouring in...

I retracted the NSS. Didn't really want to deal with this person anymore
and just finalize the order and be done with it. Didn't leave feedback myself
as I just expect a retaliatory like others have received. I agree it's a
rather difficult issue if sellers like this can continue their practices.

More alarming however, going from two of the recent feedback, this seller now
seems to cancel potential problem orders in advance so no NSS can be filed by
the buyer?? If this is true it would definitely warrant direct intervention from
Admin in my opinion.
 Author: randyipp View Messages Posted By randyipp
 Posted: Nov 17, 2021 10:01
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 89 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

randyipp (3478)

Location:  USA, New Hampshire
Member Since Contact Type Status
Dec 24, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: Addicted to Building
In Buying, HC writes:
  hi,
had a bad expierience in a shop [silly me I forgot to read feedback score]
noticed later when trouble began, this shop has buyer privelige already revoked
and SO MANY negative feedback in short notice
just in one week 3 positive ,3 neutral and 11 negative..and the week has just
began
In my case the same as with many...refunded after NSS to avoid NSS completed.
is there no alarm bell ringing at admin even though he avoids NSS completed?

https://www.bricklink.com/feedback.asp?u=Koevoets23

Wow, 82% feedback score? That is crazy. You would think that if a certain percentage
of orders result in starting an NSS huge alarms would go off and this type of
store would not be able to continue.
 Author: tons_of_bricks View Messages Posted By tons_of_bricks
 Posted: Nov 17, 2021 10:49
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 95 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

tons_of_bricks (12772)

Location:  USA, Missouri
Member Since Contact Type Status
Jan 12, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: Tons of Bricks (GDM)
In Buying, HC writes:
  hi,
had a bad expierience in a shop [silly me I forgot to read feedback score]
noticed later when trouble began, this shop has buyer privelige already revoked
and SO MANY negative feedback in short notice
just in one week 3 positive ,3 neutral and 11 negative..and the week has just
began
In my case the same as with many...refunded after NSS to avoid NSS completed.
is there no alarm bell ringing at admin even though he avoids NSS completed?

https://www.bricklink.com/feedback.asp?u=Koevoets23

Wow... In my opinion, someone who has buyer privileges revoked shouldn't
be able to also run a store. If he can't be trusted to pay for orders, why
should he be trusted to ship some out?
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Nov 17, 2021 11:22
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 100 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

SylvainLS (46)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Seller Does Not Ship to My Country Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Buying, firestar246 writes:
  […]
Wow... In my opinion, someone who has buyer privileges revoked shouldn't
be able to also run a store. If he can't be trusted to pay for orders, why
should he be trusted to ship some out?

Yes, it’s strange it’s not automatic, especially as a seller account is an “upgrade”
on a buyer account.

“You are forbidden to walk but you still can run!”
 Author: popsicle View Messages Posted By popsicle
 Posted: Nov 17, 2021 12:44
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 104 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

popsicle (6665)

Location:  USA, Washington
Member Since Contact Type Status
Feb 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: ConstrucToys
In Buying, SylvainLS writes:
  In Buying, firestar246 writes:
  […]
Wow... In my opinion, someone who has buyer privileges revoked shouldn't
be able to also run a store. If he can't be trusted to pay for orders, why
should he be trusted to ship some out?

Yes, it’s strange it’s not automatic, especially as a seller account is an “upgrade”
on a buyer account.

“You are forbidden to walk but you still can run!”

Good analogy.

Tony Stark philosophy? https://youtu.be/1VrHeInDwwg?t=62
 Author: legoman77 View Messages Posted By legoman77
 Posted: Nov 17, 2021 12:22
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 92 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

legoman77 (3628)

Location:  USA, Texas
Member Since Contact Type Status Collage
Jan 22, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Seller Ships to My Country Store: 77's Bricks & Sets
In Buying, HC writes:
  hi,
had a bad expierience in a shop [silly me I forgot to read feedback score]
noticed later when trouble began, this shop has buyer privelige already revoked
and SO MANY negative feedback in short notice
just in one week 3 positive ,3 neutral and 11 negative..and the week has just
began
In my case the same as with many...refunded after NSS to avoid NSS completed.
is there no alarm bell ringing at admin even though he avoids NSS completed?

https://www.bricklink.com/feedback.asp?u=Koevoets23

The big problem with sellers like this is that how many negatives were not given.
The other problem is a new buyer comes here, buys from this shop, and has a
problem, and then never comes back. It is a real shame to lose customers forever
from one members terrible job at running one store. There should be something
more that only having three NSS or underage is the only way to remove a seller.
If a seller does not pay the Bricklink bill that sure enough gets them suspended
rather quickly. Brinklink need to look after buyers and sellers the same way
it looks after itself.
John P
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 18, 2021 00:25
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 129 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

TheBrickGuys (13286)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: TheBrickGuys
In Buying, HC writes:
  hi,
had a bad expierience in a shop [silly me I forgot to read feedback score]
noticed later when trouble began, this shop has buyer privelige already revoked
and SO MANY negative feedback in short notice
just in one week 3 positive ,3 neutral and 11 negative..and the week has just
began
In my case the same as with many...refunded after NSS to avoid NSS completed.
is there no alarm bell ringing at admin even though he avoids NSS completed?

https://www.bricklink.com/feedback.asp?u=Koevoets23

Well it was a really good thing that you started this thread because his store
has now been suspended for "Preventive Action". I hope this guy never gets his
selling privilege's back! Just bad news.

Jim
 Author: legoman77 View Messages Posted By legoman77
 Posted: Nov 18, 2021 02:06
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 110 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

legoman77 (3628)

Location:  USA, Texas
Member Since Contact Type Status Collage
Jan 22, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Seller Ships to My Country Store: 77's Bricks & Sets
In Buying, TheBrickGuys writes:
  In Buying, HC writes:
  hi,
had a bad expierience in a shop [silly me I forgot to read feedback score]
noticed later when trouble began, this shop has buyer privelige already revoked
and SO MANY negative feedback in short notice
just in one week 3 positive ,3 neutral and 11 negative..and the week has just
began
In my case the same as with many...refunded after NSS to avoid NSS completed.
is there no alarm bell ringing at admin even though he avoids NSS completed?

https://www.bricklink.com/feedback.asp?u=Koevoets23

Well it was a really good thing that you started this thread because his store
has now been suspended for "Preventive Action". I hope this guy never gets his
selling privilege's back! Just bad news.

Jim


Cute dog, not a cat though.
John P
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 18, 2021 10:53
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 90 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

TheBrickGuys (13286)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: TheBrickGuys
In Buying, legoman77 writes:
  In Buying, TheBrickGuys writes:
  In Buying, HC writes:
  hi,
had a bad expierience in a shop [silly me I forgot to read feedback score]
noticed later when trouble began, this shop has buyer privelige already revoked
and SO MANY negative feedback in short notice
just in one week 3 positive ,3 neutral and 11 negative..and the week has just
began
In my case the same as with many...refunded after NSS to avoid NSS completed.
is there no alarm bell ringing at admin even though he avoids NSS completed?

https://www.bricklink.com/feedback.asp?u=Koevoets23

Well it was a really good thing that you started this thread because his store
has now been suspended for "Preventive Action". I hope this guy never gets his
selling privilege's back! Just bad news.

Jim


Cute dog, not a cat though.
John P

But dont you know that dogs rule!! I would like to have a cat but Skragle and
me are so close that he would never forgive me. He is with me literally 165 out
of 168 hours each week so I think he would kill the cat during one of those 3
hours and blame one of his flying dragon toys for the dastardly deed.

When I first got him I wanted his name to be Lego related so I came up with Skragle.
Not just because it fits him perfectly for his 24/7 morning hair but because
the name is Lego related.

Jim
 Author: HC View Messages Posted By HC
 Posted: Nov 18, 2021 08:41
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 93 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

HC (9590)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Aug 4, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: YODAs_bricks
hi,Jim
good news...nobody is perfect but this seller is the bloody limit,and if new
buyers would have had their first buy on bricklink there ,we loose potential
new members

thumbs up for Admin
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Nov 18, 2021 10:54
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 94 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

TheBrickGuys (13286)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: TheBrickGuys
In Buying, HC writes:
  hi,Jim
good news...nobody is perfect but this seller is the bloody limit,and if new
buyers would have had their first buy on bricklink there ,we loose potential
new members


That was exactly my thought to.

Jim,
 Author: legoman77 View Messages Posted By legoman77
 Posted: Nov 18, 2021 11:40
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 85 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

legoman77 (3628)

Location:  USA, Texas
Member Since Contact Type Status Collage
Jan 22, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Seller Ships to My Country Store: 77's Bricks & Sets
In Buying, TheBrickGuys writes:
  In Buying, HC writes:
  hi,Jim
good news...nobody is perfect but this seller is the bloody limit,and if new
buyers would have had their first buy on bricklink there ,we loose potential
new members


That was exactly my thought to.

Jim,

There are others with a lot of feedback left to sell. Some have cleaned up their
act, some have not. High feedback sellers with a lot of feedback are good for
sales for Bricklink (Lego)in the short run, not the long run. I am glad Admin
took action on this one.
In my opinion, any seller should not be here if they have over 50 negative feedback.
It is not a percentage thing, but a pissed off buyer thing. A seller with a
negative feedback of 10 out of a hundred has given 10 buyers a bad taste of Bricklink.
A seller with 5000 feedback with 50 negatives have given 50 buyers "don't
buy here" message.
John P
 Author: cosmicray View Messages Posted By cosmicray
 Posted: Nov 18, 2021 12:26
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 86 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

cosmicray (3492)

Location:  USA, Florida
Member Since Contact Type Status Collage
Oct 1, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Seller Ships to My Country Store: Cosmic Toys
In Buying, legoman77 writes:
  
There are others with a lot of feedback left to sell. Some have cleaned up their
act, some have not. High feedback sellers with a lot of feedback are good for
sales for Bricklink (Lego)in the short run, not the long run. I am glad Admin
took action on this one.
In my opinion, any seller should not be here if they have over 50 negative feedback.
It is not a percentage thing, but a pissed off buyer thing. A seller with a
negative feedback of 10 out of a hundred has given 10 buyers a bad taste of Bricklink.
A seller with 5000 feedback with 50 negatives have given 50 buyers "don't
buy here" message.
John P

Normally I agree with much of what you post. In general, numbers do not always
tell the tale. There are buyers out there, who will make demands on sellers,
that the seller cannot comply with, and then use feedback to show their displeasure.

Feedback should be an honest recitation of the buyer's experience. Unfortunately
it can be easily tainted by a less than reasonable buyer. Depending on the specific
circumstances, BL may not remove it. So FB has to be viewed in the context of
what the buyer posted, combined with how the seller responded. Numbers do not
clearly express that. Numbers are merely a way to boil it down a minimalist interpretation,
and responses have no effect on the numbers.

Nita Rae
 Author: legoman77 View Messages Posted By legoman77
 Posted: Nov 18, 2021 13:28
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 76 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

legoman77 (3628)

Location:  USA, Texas
Member Since Contact Type Status Collage
Jan 22, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Seller Ships to My Country Store: 77's Bricks & Sets
In Buying, cosmicray writes:
  In Buying, legoman77 writes:
  
There are others with a lot of feedback left to sell. Some have cleaned up their
act, some have not. High feedback sellers with a lot of feedback are good for
sales for Bricklink (Lego)in the short run, not the long run. I am glad Admin
took action on this one.
In my opinion, any seller should not be here if they have over 50 negative feedback.
It is not a percentage thing, but a pissed off buyer thing. A seller with a
negative feedback of 10 out of a hundred has given 10 buyers a bad taste of Bricklink.
A seller with 5000 feedback with 50 negatives have given 50 buyers "don't
buy here" message.
John P

Normally I agree with much of what you post. In general, numbers do not always
tell the tale. There are buyers out there, who will make demands on sellers,
that the seller cannot comply with, and then use feedback to show their displeasure.

Feedback should be an honest recitation of the buyer's experience. Unfortunately
it can be easily tainted by a less than reasonable buyer. Depending on the specific
circumstances, BL may not remove it. So FB has to be viewed in the context of
what the buyer posted, combined with how the seller responded. Numbers do not
clearly express that. Numbers are merely a way to boil it down a minimalist interpretation,
and responses have no effect on the numbers.

Nita Rae

I see your point. I still maintain that there is a number that is not the buyers
fault. It is not that hard to maintain a lack of negatives. I have one here
as a buyer because I complained that the seller sent me crap. There were other
buyers that bought from him who complained about the same thing.
I have over 3600 feebacks here and about half were as a seller. I did not find
it that difficult to maintain a lack of negative feedback. I should have gotten
a couple here and there as I make mistakes but I handled the problems. Customer
service was paramount and I did not make excuses for anything I did. A lot of
the negative feedbacks I see are for slow shipping, shipping trash, terms (listed
or not listed),lack of communications, and stubbornness on the part of the seller.
All are controlled by the seller.
(I have over 11,300 on ebay, including the older system of feedback. I have
no negative feedback. That is so hard to do on ebay.)
If I can do it at such an advanced age any seller should be able to do that.
Underlying most all selling problems, in my opinion, is seller arrogance, terms
tricks, the inability or desire to communicate, or they need the money too much.
John P
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Nov 18, 2021 14:20
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 88 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

yorbrick (1185)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Does Not Ship to My Country Store: Yorbricks
In Buying, legoman77 writes:
  In Buying, cosmicray writes:
  In Buying, legoman77 writes:
  
There are others with a lot of feedback left to sell. Some have cleaned up their
act, some have not. High feedback sellers with a lot of feedback are good for
sales for Bricklink (Lego)in the short run, not the long run. I am glad Admin
took action on this one.
In my opinion, any seller should not be here if they have over 50 negative feedback.
It is not a percentage thing, but a pissed off buyer thing. A seller with a
negative feedback of 10 out of a hundred has given 10 buyers a bad taste of Bricklink.
A seller with 5000 feedback with 50 negatives have given 50 buyers "don't
buy here" message.
John P

Normally I agree with much of what you post. In general, numbers do not always
tell the tale. There are buyers out there, who will make demands on sellers,
that the seller cannot comply with, and then use feedback to show their displeasure.

Feedback should be an honest recitation of the buyer's experience. Unfortunately
it can be easily tainted by a less than reasonable buyer. Depending on the specific
circumstances, BL may not remove it. So FB has to be viewed in the context of
what the buyer posted, combined with how the seller responded. Numbers do not
clearly express that. Numbers are merely a way to boil it down a minimalist interpretation,
and responses have no effect on the numbers.

Nita Rae

I see your point. I still maintain that there is a number that is not the buyers
fault. It is not that hard to maintain a lack of negatives. I have one here
as a buyer because I complained that the seller sent me crap. There were other
buyers that bought from him who complained about the same thing.
I have over 3600 feebacks here and about half were as a seller. I did not find
it that difficult to maintain a lack of negative feedback. I should have gotten
a couple here and there as I make mistakes but I handled the problems. Customer
service was paramount and I did not make excuses for anything I did. A lot of
the negative feedbacks I see are for slow shipping, shipping trash, terms (listed
or not listed),lack of communications, and stubbornness on the part of the seller.
All are controlled by the seller.
(I have over 11,300 on ebay, including the older system of feedback. I have
no negative feedback. That is so hard to do on ebay.)
If I can do it at such an advanced age any seller should be able to do that.
Underlying most all selling problems, in my opinion, is seller arrogance, terms
tricks, the inability or desire to communicate, or they need the money too much.
John P

It wouldn't be so bad if it was X number of negatives in a year. Is a seller
that has been here 10 years with 20 negatives worse than a seller here for 1
year with 10 negatives? Or better still, as a percentage of orders. After all
50 negatives is not too bad if they have fulfilled 50000 orders, better than
10 negs in 1000.
 Author: cosmicray View Messages Posted By cosmicray
 Posted: Nov 18, 2021 17:21
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 73 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

cosmicray (3492)

Location:  USA, Florida
Member Since Contact Type Status Collage
Oct 1, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Seller Ships to My Country Store: Cosmic Toys
In Buying, yorbrick writes:
  In Buying, legoman77 writes:
  In Buying, cosmicray writes:
  In Buying, legoman77 writes:
  
There are others with a lot of feedback left to sell. Some have cleaned up their
act, some have not. High feedback sellers with a lot of feedback are good for
sales for Bricklink (Lego)in the short run, not the long run. I am glad Admin
took action on this one.
In my opinion, any seller should not be here if they have over 50 negative feedback.
It is not a percentage thing, but a pissed off buyer thing. A seller with a
negative feedback of 10 out of a hundred has given 10 buyers a bad taste of Bricklink.
A seller with 5000 feedback with 50 negatives have given 50 buyers "don't
buy here" message.
John P

Normally I agree with much of what you post. In general, numbers do not always
tell the tale. There are buyers out there, who will make demands on sellers,
that the seller cannot comply with, and then use feedback to show their displeasure.

Feedback should be an honest recitation of the buyer's experience. Unfortunately
it can be easily tainted by a less than reasonable buyer. Depending on the specific
circumstances, BL may not remove it. So FB has to be viewed in the context of
what the buyer posted, combined with how the seller responded. Numbers do not
clearly express that. Numbers are merely a way to boil it down a minimalist interpretation,
and responses have no effect on the numbers.

Nita Rae

I see your point. I still maintain that there is a number that is not the buyers
fault. It is not that hard to maintain a lack of negatives. I have one here
as a buyer because I complained that the seller sent me crap. There were other
buyers that bought from him who complained about the same thing.
I have over 3600 feebacks here and about half were as a seller. I did not find
it that difficult to maintain a lack of negative feedback. I should have gotten
a couple here and there as I make mistakes but I handled the problems. Customer
service was paramount and I did not make excuses for anything I did. A lot of
the negative feedbacks I see are for slow shipping, shipping trash, terms (listed
or not listed),lack of communications, and stubbornness on the part of the seller.
All are controlled by the seller.
(I have over 11,300 on ebay, including the older system of feedback. I have
no negative feedback. That is so hard to do on ebay.)
If I can do it at such an advanced age any seller should be able to do that.
Underlying most all selling problems, in my opinion, is seller arrogance, terms
tricks, the inability or desire to communicate, or they need the money too much.
John P

It wouldn't be so bad if it was X number of negatives in a year. Is a seller
that has been here 10 years with 20 negatives worse than a seller here for 1
year with 10 negatives? Or better still, as a percentage of orders. After all
50 negatives is not too bad if they have fulfilled 50000 orders, better than
10 negs in 1000.

How about this ... BL has a Feedback removal policy, but it has it's limits.
Meanwhile, any negative shows up on your seller stats page for 6 months. Even
if it were unjustified, it sticks out like a sore thumb for a period of time.

A (rather blue sky) approach is that any member (buyer or seller) receiving an
undesired feedback, could ask for (at a maximum) one special review of the circumstances,
per 100 normal feedback received. What I am describing is something where a group
(possibly an anonymous group of reviewers) would look at the circumstances, and
decide if the feedback was legitimate or uncalled for. The 1 out of 100 is an
off the cuff way of throttling it. If someone gets 5 out of 100, then C'est
la vie.

I have long been in favor of feedback (which can leave a mark), should have a
cooling off period, where the buyer and seller can look for a solution before
it goes live. I've mentioned that here in the past, but it never got any
traction. Obviously (at least to me) feedback where the buyer or seller has already
gone thru a time specified period (e.g. NSS, NPB, etc) would not follow that
path.

Feedback should celebrate a job well done, and it should report where problems
happen. The problems are inadequately described tho, and can be made to look
much worse than they are/were.

Nita Rae
 Author: Shiny_Stuff View Messages Posted By Shiny_Stuff
 Posted: Nov 18, 2021 17:41
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 127 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Shiny_Stuff (1288)

Location:  USA, New York
Member Since Contact Type Status
Aug 14, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: Shiny Stuff
In Buying, cosmicray writes:
  

I have long been in favor of feedback (which can leave a mark), should have a
cooling off period, where the buyer and seller can look for a solution before
it goes live. I've mentioned that here in the past, but it never got any
traction. Obviously (at least to me) feedback where the buyer or seller has already
gone thru a time specified period (e.g. NSS, NPB, etc) would not follow that
path.

Feedback should celebrate a job well done, and it should report where problems
happen. The problems are inadequately described tho, and can be made to look
much worse than they are/were.

Nita Rae


A cooling off period is a good idea. Something like 7 or 10 days, both buyer
and seller would have the option to freely delete and re-do Negative or Neutral
feedback without the need for intervention from BrickLink.


Side Notes:

I don't like the way BL does the math for Neutral Feedback in that it reduces
the FB percentage. I would like for that to trickle down over time or after
so many additional Positive FB to have less effect on FB percentage.

I am also in favor of a trickle down reduction in NRS and NSS marks against a
seller. Currently the lifetime maximum of 3 completed NRS and NSS lasts forever.
I would like for them to disappear over time after significant hurdles are met,
such as for example, One NSS or NRS would be forgiven after 3 years and 5,000
Positive Feedbacks.

____
 Author: LtPineapple View Messages Posted By LtPineapple
 Posted: Nov 18, 2021 15:51
 Subject: Re: how long is a terrible shop allowed to sell
 Viewed: 102 times
 Topic: Buying
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

LtPineapple (1478)

Location:  Netherlands, Noord-Brabant
Member Since Contact Type Status
May 11, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Does Not Ship to My Country Store: Pineapple Bricks
In Buying, HC writes:
  hi,Jim
good news...nobody is perfect but this seller is the bloody limit,and if new
buyers would have had their first buy on bricklink there ,we loose potential
new members

thumbs up for Admin

Indeed! Thanks Admin for the swift action.