| Discussion Forum: Thread 311881 |
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| | | Author: | Gladeye  | | Posted: | Nov 1, 2021 20:09 | | Subject: | I can't issue a full refund through Bircklink | | Viewed: | 99 times | | Topic: | Problem Order | |
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| Hi. A buyer ordered a minifigure that I don't actually have in stock (inventory
mistake). I am trying to send them a complete refund through Paypal, but every
time I click to confirm the refund I get a message in red saying "Something went
wrong. Please try again."
I guess I could refund straight from Paypal, but I wanted do this the more formal
way. Is the error message I received unusual? There's no explanation with
it and everything seems to be properly completed on the form.
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| | | | | Author: | Cob | | Posted: | Nov 1, 2021 20:21 | | Subject: | Re: I can't issue a full refund through Bircklink | | Viewed: | 26 times | | Topic: | Problem Order | |
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| In Problem Order, Gladeye writes:
| | Hi. A buyer ordered a minifigure that I don't actually have in stock (inventory
mistake). I am trying to send them a complete refund through Paypal, but every
time I click to confirm the refund I get a message in red saying "Something went
wrong. Please try again."
I guess I could refund straight from Paypal, but I wanted do this the more formal
way. Is the error message I received unusual? There's no explanation with
it and everything seems to be properly completed on the form.
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Do you have enough in your PayPal account to make the refund?
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| | | | | Author: | Nubs_Select | | Posted: | Nov 1, 2021 20:27 | | Subject: | Re: I can't issue a full refund through Bircklink | | Viewed: | 28 times | | Topic: | Problem Order | |
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| I've has that problem dozens of times but then a fellow member brought it
to my attention that it was likely due to entering incompatible characters in
the comment field that PayPal cant use so since then I leave to remarks blank
and message the buyer separately and it usually works.
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| | | | | | | Author: | Gladeye | | Posted: | Nov 1, 2021 20:34 | | Subject: | Re: I can't issue a full refund through Bircklink | | Viewed: | 28 times | | Topic: | Problem Order | |
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| In Problem Order, Nubs_Select writes:
| | I've has that problem dozens of times but then a fellow member brought it
to my attention that it was likely due to entering incompatible characters in
the comment field that PayPal cant use so since then I leave to remarks blank
and message the buyer separately and it usually works.
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Thank you for that suggestion. I tried removing my comments, but it still didn't
work, though.
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Nov 1, 2021 20:43 | | Subject: | Re: I can't issue a full refund through Bircklink | | Viewed: | 31 times | | Topic: | Problem Order | |
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| Sorry I forgot to include that at least for me if I mess it up once it doesn't
seem to work again for the order even if I remove the remarks (no idea why)
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| | | | | Author: | Brickwilbo | | Posted: | Nov 2, 2021 03:21 | | Subject: | Re: I can't issue a full refund through Bircklink | | Viewed: | 32 times | | Topic: | Problem Order | |
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| In Problem Order, Gladeye writes:
| | Hi. A buyer ordered a minifigure that I don't actually have in stock (inventory
mistake). I am trying to send them a complete refund through Paypal, but every
time I click to confirm the refund I get a message in red saying "Something went
wrong. Please try again."
I guess I could refund straight from Paypal, but I wanted do this the more formal
way. Is the error message I received unusual? There's no explanation with
it and everything seems to be properly completed on the form.
|
You need to refund the money through the PayPal website and then update the om
Bricklink by clicking on the Refund link on the Order Details page.
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| | | | | Author: | JRBricks | | Posted: | Nov 2, 2021 08:47 | | Subject: | Re: I can't issue a full refund through Bircklink | | Viewed: | 44 times | | Topic: | Problem Order | |
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| In Problem Order, Gladeye writes:
| | Hi. A buyer ordered a minifigure that I don't actually have in stock (inventory
mistake). I am trying to send them a complete refund through Paypal, but every
time I click to confirm the refund I get a message in red saying "Something went
wrong. Please try again."
I guess I could refund straight from Paypal, but I wanted do this the more formal
way. Is the error message I received unusual? There's no explanation with
it and everything seems to be properly completed on the form.
|
This happened to me about 6 months ago (same message), and I tried asking for
help through the Help Center. Never got a reply. I just issued a refund straight
through Paypal. The only issue with this is you have to refund the entire amount
which includes taxes collected by Bricklink. So you're out that money but
I didn't see any other option. Maybe there is a bug in the program? Maybe
someone smarter than me knows.
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