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| | | Author: | Teup  | | Posted: | Oct 23, 2021 16:25 | | Subject: | I thought you could add to "Ready" orders? | | Viewed: | 128 times | | Topic: | Technical Issues | |
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| One of my customers added something to his order and it created a new order.
Even though the order was "ready". I thought it would always create a new batch
to the existing order, as long as the order isn't marked "packed"?
He first got a message saying that the value was lower than the minimum order
value, which I thought was already strange since it was supposed to be an addition.
I gave him the bypass password and it spawned a new order.
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| | | | | Author: | donja_nl | | Posted: | Oct 23, 2021 16:28 | | Subject: | Re: I thought you could add to "Ready" orders? | | Viewed: | 36 times | | Topic: | Technical Issues | |
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| | As you say, that used to be normal that way. Did it change? |
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| | | | | Author: | Stellar | | Posted: | Oct 23, 2021 16:32 | | Subject: | Re: I thought you could add to "Ready" orders? | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| In Technical Issues, Teup writes:
| | One of my customers added something to his order and it created a new order.
Even though the order was "ready". I thought it would always create a new batch
to the existing order, as long as the order isn't marked "packed"?
He first got a message saying that the value was lower than the minimum order
value, which I thought was already strange since it was supposed to be an addition.
I gave him the bypass password and it spawned a new order.
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Happened a to me as a buyer last month, the seller didn't touch the order
after placing the first batch, I filled the cart and it said add batch to that
order, but for reasons I emptied the cart, and when filling it again it didn't
let me add a batch, I had to place a new order and contacted the seller about
it. He thought too that the orders should've been combined too. I made more
additions to the second order without problems.
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| | | | | | | Author: | Stellar | | Posted: | Oct 24, 2021 13:51 | | Subject: | Re: I thought you could add to "Ready" orders? | | Viewed: | 26 times | | Topic: | Technical Issues | |
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| In Technical Issues, Stellar writes:
| | In Technical Issues, Teup writes:
| | One of my customers added something to his order and it created a new order.
Even though the order was "ready". I thought it would always create a new batch
to the existing order, as long as the order isn't marked "packed"?
He first got a message saying that the value was lower than the minimum order
value, which I thought was already strange since it was supposed to be an addition.
I gave him the bypass password and it spawned a new order.
|
Happened a to me as a buyer last month, the seller didn't touch the order
after placing the first batch, I filled the cart and it said add batch to that
order, but for reasons I emptied the cart, and when filling it again it didn't
let me add a batch, I had to place a new order and contacted the seller about
it. He thought too that the orders should've been combined too. I made more
additions to the second order without problems.
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0% VAT changed by the seller might be the problem to adding batches, as that
did happen with the first order, the second with multiple batches had VAT disabled
only at the end.
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| | | | | Author: | Brickwilbo | | Posted: | Oct 23, 2021 16:40 | | Subject: | Re: I thought you could add to "Ready" orders? | | Viewed: | 44 times | | Topic: | Technical Issues | |
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| In Technical Issues, Teup writes:
| | One of my customers added something to his order and it created a new order.
Even though the order was "ready". I thought it would always create a new batch
to the existing order, as long as the order isn't marked "packed"?
He first got a message saying that the value was lower than the minimum order
value, which I thought was already strange since it was supposed to be an addition.
I gave him the bypass password and it spawned a new order.
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Is the payment status on paid?
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| | | | | | | Author: | Teup | | Posted: | Oct 23, 2021 16:55 | | Subject: | Re: I thought you could add to "Ready" orders? | | Viewed: | 29 times | | Topic: | Technical Issues | |
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| In Technical Issues, Brickwilbo writes:
| | In Technical Issues, Teup writes:
| | One of my customers added something to his order and it created a new order.
Even though the order was "ready". I thought it would always create a new batch
to the existing order, as long as the order isn't marked "packed"?
He first got a message saying that the value was lower than the minimum order
value, which I thought was already strange since it was supposed to be an addition.
I gave him the bypass password and it spawned a new order.
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Is the payment status on paid?
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Well, the order was set to 'packed' at first (either I did it or my software
did, don't remember) but I changed it back to 'ready' when the buyer
said he couldn't make an addition. When I changed it to 'ready' the
grand total wasn't shown in bold, meaning he hadn't marked the order
as 'paid' and it should be a regular unpaid ready order.
Maybe having been set to packed at first ruined the ability to add something...
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| | | | | Author: | kaat | | Posted: | Oct 23, 2021 16:53 | | Subject: | Re: I thought you could add to "Ready" orders? | | Viewed: | 26 times | | Topic: | Technical Issues | |
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| In Technical Issues, Teup writes:
| | One of my customers added something to his order and it created a new order.
Even though the order was "ready". I thought it would always create a new batch
to the existing order, as long as the order isn't marked "packed"?
He first got a message saying that the value was lower than the minimum order
value, which I thought was already strange since it was supposed to be an addition.
I gave him the bypass password and it spawned a new order.
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I've had the same issue. I found that sometimes it does create a batch, and
sometimes it creates a new order. Customers had this and I've also seen it
when I place an order myself. I've not yet been able to figure out exactly
the conditions. It seems random but there must be a cause.
Like you said, it's not the obvious things like a paid order or status
set to packed. Status Ready of Processing should simply allow batches to be added.
It's been like this for a couple months now. Didn't take the time to
report it, so thanks for bringing it up!
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| | | | | Author: | cosmicray | | Posted: | Oct 23, 2021 16:55 | | Subject: | Re: I thought you could add to "Ready" orders? | | Viewed: | 26 times | | Topic: | Technical Issues | |
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| In Technical Issues, Teup writes:
| | One of my customers added something to his order and it created a new order.
Even though the order was "ready". I thought it would always create a new batch
to the existing order, as long as the order isn't marked "packed"?
He first got a message saying that the value was lower than the minimum order
value, which I thought was already strange since it was supposed to be an addition.
I gave him the bypass password and it spawned a new order.
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My (very hazy) recollection, from before I went all IC, is that it prefers to
make a new batch to an existing order. That you seller got the minimum message,
suggests something was blocking an order addition, and it was unable to spawn
a new order due to the required minimum. Was the original order set to 'packed'
?
Nita Rae
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| | | | | Author: | Teup | | Posted: | Oct 23, 2021 17:09 | | Subject: | Re: I thought you could add to "Ready" orders? | | Viewed: | 43 times | | Topic: | Technical Issues | |
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| In Technical Issues, Teup writes:
| | One of my customers added something to his order and it created a new order.
Even though the order was "ready". I thought it would always create a new batch
to the existing order, as long as the order isn't marked "packed"?
He first got a message saying that the value was lower than the minimum order
value, which I thought was already strange since it was supposed to be an addition.
I gave him the bypass password and it spawned a new order.
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Thanks for the replies! Also, I switched off VAT for this order. Right now I'm
thinking it's probably either one of these two things:
Switching off VAT bars additions (I wouldn't know why though, if the transaction
is 0% VAT the amount should not matter) - or - having been set to 'packed'
permanently ruins the ability to add something even when the status is changed
back.
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| | | | | | | Author: | kaat | | Posted: | Oct 24, 2021 07:40 | | Subject: | Re: I thought you could add to "Ready" orders? | | Viewed: | 30 times | | Topic: | Technical Issues | |
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| In Technical Issues, Teup writes:
| | In Technical Issues, Teup writes:
| | One of my customers added something to his order and it created a new order.
Even though the order was "ready". I thought it would always create a new batch
to the existing order, as long as the order isn't marked "packed"?
He first got a message saying that the value was lower than the minimum order
value, which I thought was already strange since it was supposed to be an addition.
I gave him the bypass password and it spawned a new order.
|
Thanks for the replies! Also, I switched off VAT for this order. Right now I'm
thinking it's probably either one of these two things:
Switching off VAT bars additions (I wouldn't know why though, if the transaction
is 0% VAT the amount should not matter) - or - having been set to 'packed'
permanently ruins the ability to add something even when the status is changed
back.
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I checked a couple of orders that had this issue and I think it's indeed
when 0% VAT is selected on the order. Once that is selected, you cannot add a
new batch. This behaviour started from around the time that the VAT changes were
deployed. Hope that provides some hints to solve it 
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| | | | | | | | | Author: | Teup | | Posted: | Oct 24, 2021 09:07 | | Subject: | Re: I thought you could add to "Ready" orders? | | Viewed: | 34 times | | Topic: | Technical Issues | |
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| In Technical Issues, kaat writes:
| | In Technical Issues, Teup writes:
| | In Technical Issues, Teup writes:
| | One of my customers added something to his order and it created a new order.
Even though the order was "ready". I thought it would always create a new batch
to the existing order, as long as the order isn't marked "packed"?
He first got a message saying that the value was lower than the minimum order
value, which I thought was already strange since it was supposed to be an addition.
I gave him the bypass password and it spawned a new order.
|
Thanks for the replies! Also, I switched off VAT for this order. Right now I'm
thinking it's probably either one of these two things:
Switching off VAT bars additions (I wouldn't know why though, if the transaction
is 0% VAT the amount should not matter) - or - having been set to 'packed'
permanently ruins the ability to add something even when the status is changed
back.
|
I checked a couple of orders that had this issue and I think it's indeed
when 0% VAT is selected on the order. Once that is selected, you cannot add a
new batch. This behaviour started from around the time that the VAT changes were
deployed. Hope that provides some hints to solve it
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Thanks! If it started happening around that time, it must be a bug then. I will
report it
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| | | | | Author: | legoman77 | | Posted: | Oct 23, 2021 20:28 | | Subject: | Re: I thought you could add to "Ready" orders? | | Viewed: | 35 times | | Topic: | Technical Issues | |
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| In Technical Issues, Teup writes:
| | One of my customers added something to his order and it created a new order.
Even though the order was "ready". I thought it would always create a new batch
to the existing order, as long as the order isn't marked "packed"?
He first got a message saying that the value was lower than the minimum order
value, which I thought was already strange since it was supposed to be an addition.
I gave him the bypass password and it spawned a new order.
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When I was selling orders could not be combined. Because of the 3% 2% 1% fees
I figured that a bunch of orders same time same buyer would not go over the 3%
fee. That was then, not sure about now.
John P
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Netherlands, Utrecht
Spain, Comunidad Valenciana
USA, Florida