Discussion Forum: Thread 310870

 Author: Cob View Messages Posted By Cob
 Posted: Oct 14, 2021 10:12
 Subject: Personal Feedback Record - Thank you Buyers!
 Viewed: 190 times
 Topic: Feedback
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Cob (3570)

Location:  USA, Missouri
Member Since Contact Type Status
Nov 18, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Cob's Brick House
Thank you Buyers!

My last 11 orders have all provided positive feedback, I think that is a personal
record for buyers giving consecutive feedback.

Cob
 Author: BricksterXD View Messages Posted By BricksterXD
 Posted: Oct 14, 2021 10:14
 Subject: Re: Personal Feedback Record - Thank you Buyers!
 Viewed: 46 times
 Topic: Feedback
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BricksterXD (21)

Location:  United Kingdom, England
Member Since Contact Type Status
May 11, 2021 Contact Member Seller
No Longer RegisteredNo Longer Registered
Store Closed Store: Brickster's Emporium
No Longer Registered
In Feedback, Cob writes:
  Thank you Buyers!

My last 11 orders have all provided positive feedback, I think that is a personal
record for buyers giving consecutive feedback.

Cob


I'm jealous - the last few buyers at my store haven't given me feedback
😬
 Author: Llewyn View Messages Posted By Llewyn
 Posted: Oct 14, 2021 11:32
 Subject: Re: Personal Feedback Record - Thank you Buyers!
 Viewed: 49 times
 Topic: Feedback
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Llewyn (204)

Location:  United Kingdom, England
Member Since Contact Type Status
Jan 14, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Sherburn Sets
In Feedback, BricksterXD writes:
  In Feedback, Cob writes:
  Thank you Buyers!

My last 11 orders have all provided positive feedback, I think that is a personal
record for buyers giving consecutive feedback.

Cob


I'm jealous - the last few buyers at my store haven't given me feedback
😬

It's a depressing state of affairs, really. I mark all my orders complete
once they are, and leave feedback on 95%+ of them (the exceptions being ones
where I'd feel more like giving a neutral, if neutral weren't effectively
negative here). As a buyer I just assumed that would be a default level of courtesy😢
 Author: BricksterXD View Messages Posted By BricksterXD
 Posted: Oct 16, 2021 06:13
 Subject: Re: Personal Feedback Record - Thank you Buyers!
 Viewed: 34 times
 Topic: Feedback
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BricksterXD (21)

Location:  United Kingdom, England
Member Since Contact Type Status
May 11, 2021 Contact Member Seller
No Longer RegisteredNo Longer Registered
Store Closed Store: Brickster's Emporium
No Longer Registered
In Feedback, Llewyn writes:
  In Feedback, BricksterXD writes:
  In Feedback, Cob writes:
  Thank you Buyers!

My last 11 orders have all provided positive feedback, I think that is a personal
record for buyers giving consecutive feedback.

Cob


I'm jealous - the last few buyers at my store haven't given me feedback
😬

It's a depressing state of affairs, really. I mark all my orders complete
once they are, and leave feedback on 95%+ of them (the exceptions being ones
where I'd feel more like giving a neutral, if neutral weren't effectively
negative here). As a buyer I just assumed that would be a default level of courtesy😢


Out of my last 5 customers, 4 of them didn't leave feedback. Quite unlucky
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Oct 16, 2021 06:23
 Subject: Re: Personal Feedback Record - Thank you Buyers!
 Viewed: 32 times
 Topic: Feedback
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peregrinator (785)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Feedback, BricksterXD writes:
  Out of my last 5 customers, 4 of them didn't leave feedback. Quite unlucky

... yet. I've gotten feedback months later in a few cases.
 Author: BricksterXD View Messages Posted By BricksterXD
 Posted: Oct 16, 2021 06:48
 Subject: Re: Personal Feedback Record - Thank you Buyers!
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 Topic: Feedback
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BricksterXD (21)

Location:  United Kingdom, England
Member Since Contact Type Status
May 11, 2021 Contact Member Seller
No Longer RegisteredNo Longer Registered
Store Closed Store: Brickster's Emporium
No Longer Registered
In Feedback, peregrinator writes:
  In Feedback, BricksterXD writes:
  Out of my last 5 customers, 4 of them didn't leave feedback. Quite unlucky

... yet. I've gotten feedback months later in a few cases.

Huh. That's weird.
 Author: psusaxman2000 View Messages Posted By psusaxman2000
 Posted: Oct 14, 2021 10:21
 Subject: Re: Personal Feedback Record - Thank you Buyers!
 Viewed: 42 times
 Topic: Feedback
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psusaxman2000 (291)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Apr 19, 2020 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricktopulous
In Feedback, Cob writes:
  Thank you Buyers!

My last 11 orders have all provided positive feedback, I think that is a personal
record for buyers giving consecutive feedback.

Cob

I've only got 1 feedback out of my last 8 orders and only 2 have even marked
them complete. Either way, they are filed, but it got me to look and my longest
streak was 7.
 Author: BricksterXD View Messages Posted By BricksterXD
 Posted: Oct 14, 2021 10:26
 Subject: Re: Personal Feedback Record - Thank you Buyers!
 Viewed: 38 times
 Topic: Feedback
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BricksterXD (21)

Location:  United Kingdom, England
Member Since Contact Type Status
May 11, 2021 Contact Member Seller
No Longer RegisteredNo Longer Registered
Store Closed Store: Brickster's Emporium
No Longer Registered
In Feedback, psusaxman2000 writes:
  In Feedback, Cob writes:
  Thank you Buyers!

My last 11 orders have all provided positive feedback, I think that is a personal
record for buyers giving consecutive feedback.

Cob

I've only got 1 feedback out of my last 8 orders and only 2 have even marked
them complete. Either way, they are filed, but it got me to look and my longest
streak was 7.


Mine was 12, the first 12 orders I received as a store. Then I lost the streak
when my 13th (woah, unlucky) buyer didn't post feedback.
I know it's not that big of a deal, but recently I've started mailing
orders (sending them off via a postbox or post office) literally within an hour
of them being ordered, so it does grind my gears a bit.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Oct 14, 2021 11:10
 Subject: Re: Personal Feedback Record - Thank you Buyers!
 Viewed: 45 times
 Topic: Feedback
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peregrinator (785)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
Well-deserved, I'm sure!

In Feedback, Cob writes:
  Thank you Buyers!

My last 11 orders have all provided positive feedback, I think that is a personal
record for buyers giving consecutive feedback.

Cob
 Author: Ziegelmeister View Messages Posted By Ziegelmeister
 Posted: Oct 15, 2021 20:52
 Subject: Re: Personal Feedback Record - Thank you Buyers!
 Viewed: 36 times
 Topic: Feedback
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Ziegelmeister (232)

Location:  USA, Ohio
Member Since Contact Type Status
Aug 27, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ziegelmarkt
In Feedback, Cob writes:
  Thank you Buyers!

My last 11 orders have all provided positive feedback, I think that is a personal
record for buyers giving consecutive feedback.

Cob

I've been curious about this. I have a seller with +12,000 FB and they've
never reciprocated FB to my positive, then I have a buyer who did the same.
I was perplexed over both of these since the transactiona and communication seemed
second to none to me - but maybe that's the problem; overcommnication. (?)

But then I did a deeper dive in to several other stores and noticed that getting
feedback 66% should be considered good. That's nuts. Here are the ones
I looked at (I won't mention any stores by name and I'll round to the
nearest 100) Orders are on the left, FB is in the middle, Percentage is on the
right. (These are store feedbacks only.)

#1: 60,800 - 40,600 - 66.8%
#2: 19,500 - 14,500 - 74.4%
#3: 8,400 - 5,400 - 64.3%
#4: 10,000 - 7,500 - 75.0%
#5: 74,500 - 52,800 - 70.9%
#6: 90,700 - 60,100 - 66.3%

Between #1 and #6 alone, that would be ~50,000 missing feedback and I can't
believe that all of those were "neutral" transactions where the buyer felt it
would be best not to say anything.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Oct 15, 2021 21:10
 Subject: Re: Personal Feedback Record - Thank you Buyers!
 Viewed: 37 times
 Topic: Feedback
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peregrinator (785)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Feedback, Yellow.Brick writes:
  But then I did a deeper dive in to several other stores and noticed that getting
feedback 66% should be considered good.

Yes, feedback on 2/3 or 67% of your orders is very good. Some buyers just don't
leave feedback, even if the transaction goes well. Honestly if a buyer spends
money on my product, doesn't leave a negative or neutral, and comes back
again, isn't that another kind of positive feedback, even more valuable than
writing "great seller"?
 Author: Shiny_Stuff View Messages Posted By Shiny_Stuff
 Posted: Oct 15, 2021 21:19
 Subject: Re: Personal Feedback Record - Thank you Buyers!
 Viewed: 31 times
 Topic: Feedback
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Shiny_Stuff (1307)

Location:  USA, New York
Member Since Contact Type Status
Aug 14, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Shiny Stuff
In Feedback, Yellow.Brick writes:
  In Feedback, Cob writes:
  Thank you Buyers!

My last 11 orders have all provided positive feedback, I think that is a personal
record for buyers giving consecutive feedback.

Cob

I've been curious about this. I have a seller with +12,000 FB and they've
never reciprocated FB to my positive, then I have a buyer who did the same.
I was perplexed over both of these since the transactiona and communication seemed
second to none to me - but maybe that's the problem; overcommnication. (?)

But then I did a deeper dive in to several other stores and noticed that getting
feedback 66% should be considered good. That's nuts. Here are the ones
I looked at (I won't mention any stores by name and I'll round to the
nearest 100) Orders are on the left, FB is in the middle, Percentage is on the
right. (These are store feedbacks only.)

#1: 60,800 - 40,600 - 66.8%
#2: 19,500 - 14,500 - 74.4%
#3: 8,400 - 5,400 - 64.3%
#4: 10,000 - 7,500 - 75.0%
#5: 74,500 - 52,800 - 70.9%
#6: 90,700 - 60,100 - 66.3%

Between #1 and #6 alone, that would be ~50,000 missing feedback and I can't
believe that all of those were "neutral" transactions where the buyer felt it
would be best not to say anything.

Those FB percentages above 70 percent are pretty amazing.

Just try to comfort yourself in the thought that all missing feedbacks are happy
Positives. In the event that a buyer is unhappy, their missing feedback is a
good thing (as far as your own score as a seller).

There are many buyers with several hundred feedbacks over many years for which
they have provided ZERO feedbacks to their sellers. But, they must be happy
buyers or they wouldn't keep on buying -- either from the same sellers
over and over or from BrickLink altogether.

At the end of the day, it is the successful orders and payments that matter.
Feedback is fluff and purely voluntary.

____
 Author: Ziegelmeister View Messages Posted By Ziegelmeister
 Posted: Oct 15, 2021 21:38
 Subject: Re: Personal Feedback Record - Thank you Buyers!
 Viewed: 40 times
 Topic: Feedback
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Ziegelmeister (232)

Location:  USA, Ohio
Member Since Contact Type Status
Aug 27, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ziegelmarkt
In Feedback, Shiny_Stuff writes:
  In Feedback, Yellow.Brick writes:
  In Feedback, Cob writes:
  Thank you Buyers!

My last 11 orders have all provided positive feedback, I think that is a personal
record for buyers giving consecutive feedback.

Cob

I've been curious about this. I have a seller with +12,000 FB and they've
never reciprocated FB to my positive, then I have a buyer who did the same.
I was perplexed over both of these since the transactiona and communication seemed
second to none to me - but maybe that's the problem; overcommnication. (?)

But then I did a deeper dive in to several other stores and noticed that getting
feedback 66% should be considered good. That's nuts. Here are the ones
I looked at (I won't mention any stores by name and I'll round to the
nearest 100) Orders are on the left, FB is in the middle, Percentage is on the
right. (These are store feedbacks only.)

#1: 60,800 - 40,600 - 66.8%
#2: 19,500 - 14,500 - 74.4%
#3: 8,400 - 5,400 - 64.3%
#4: 10,000 - 7,500 - 75.0%
#5: 74,500 - 52,800 - 70.9%
#6: 90,700 - 60,100 - 66.3%

Between #1 and #6 alone, that would be ~50,000 missing feedback and I can't
believe that all of those were "neutral" transactions where the buyer felt it
would be best not to say anything.

Those FB percentages above 70 percent are pretty amazing.

Just try to comfort yourself in the thought that all missing feedbacks are happy
Positives. In the event that a buyer is unhappy, their missing feedback is a
good thing (as far as your own score as a seller).

There are many buyers with several hundred feedbacks over many years for which
they have provided ZERO feedbacks to their sellers. But, they must be happy
buyers or they wouldn't keep on buying -- either from the same sellers
over and over or from BrickLink altogether.

At the end of the day, it is the successful orders and payments that matter.
Feedback is fluff and purely voluntary.


Fair points from both of you.
 Author: Ziegelmeister View Messages Posted By Ziegelmeister
 Posted: Oct 15, 2021 21:38
 Subject: (Cancelled)
 Viewed: 24 times
 Topic: Feedback
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Ziegelmeister (232)

Location:  USA, Ohio
Member Since Contact Type Status
Aug 27, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Ziegelmarkt
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 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Oct 16, 2021 10:45
 Subject: Re: Personal Feedback Record - Thank you Buyers!
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 Topic: Feedback
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SylvainLS (46)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Feedback, Shiny_Stuff writes:
  […]
Those FB percentages above 70 percent are pretty amazing. […]

It is said that, in the olden times (“Good Old Days”), people gave feedback more
often (fewer “Amazon”/fire & forget buyers, fewer buyers at all).  So older stores
have a “stock” of feedbacks that makes their percentages higher but they generally
now have the same rate as recent stores (so their percentages are slowly going
down).

IOW, it’s not really fair to compare new small stores with big old stores.  BL
buyers have changed a lot.
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Oct 15, 2021 23:26
 Subject: Re: Personal Feedback Record - Thank you Buyers!
 Viewed: 52 times
 Topic: Feedback
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Nubs_Select (3837)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
Don't Forget To Celebrate with Pizza!