Discussion Forum: Thread 310769

 Author: hkl22 View Messages Posted By hkl22
 Posted: Oct 12, 2021 08:39
 Subject: Refunds
 Viewed: 150 times
 Topic: Selling
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hkl22 (52)

Location:  USA, Massachusetts
Member Since Contact Type Status
Feb 23, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: H DOGG BRICKS
Hi all,
I recently gave a customer a refund (before I shipped out their order) because
they requested it, as they clicked the wrong shipping method. The order says
"full" under refund, and also still shows as "1 order not yet shipped." Should
I change the order status from "Paid" to "Completed," or something else? This
is my first time submitting a refund for a buyer.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Oct 12, 2021 08:43
 Subject: Re: Refunds
 Viewed: 55 times
 Topic: Selling
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Brickwilbo (1534)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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In Selling, hkl22 writes:
  Hi all,
I recently gave a customer a refund (before I shipped out their order) because
they requested it, as they clicked the wrong shipping method. The order says
"full" under refund, and also still shows as "1 order not yet shipped." Should
I change the order status from "Paid" to "Completed," or something else? This
is my first time submitting a refund for a buyer.

Change the order status to pending.
Click on the Send Refund button on the orders details page.
Or update the payment status as none with the Edit Order button.
Then you can cancel the order.
 Author: hkl22 View Messages Posted By hkl22
 Posted: Oct 12, 2021 17:20
 Subject: Re: Refunds
 Viewed: 39 times
 Topic: Selling
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hkl22 (52)

Location:  USA, Massachusetts
Member Since Contact Type Status
Feb 23, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: H DOGG BRICKS
In Selling, Brickwilbo writes:
  In Selling, hkl22 writes:
  Hi all,
I recently gave a customer a refund (before I shipped out their order) because
they requested it, as they clicked the wrong shipping method. The order says
"full" under refund, and also still shows as "1 order not yet shipped." Should
I change the order status from "Paid" to "Completed," or something else? This
is my first time submitting a refund for a buyer.

Change the order status to pending.
Click on the Send Refund button on the orders details page.
Or update the payment status as none with the Edit Order button.
Then you can cancel the order.

If i do this will the customer still recieve his refun? Do i need to wait? or
can i do this right away?