Discussion Forum: Thread 310666

 Author: jenwick View Messages Posted By jenwick
 Posted: Oct 10, 2021 11:45
 Subject: Customer filed NSS but not communication
 Viewed: 90 times
 Topic: Help
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jenwick (10839)

Location:  USA, Ohio
Member Since Contact Type Status
Aug 6, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick-N-Brac
A customer opened an NSS against me stating some of the items I sent them were
wrong. I write back asking what parts so I can send them. No reply. I have
sent several other messages in the NSS and via the order and still no replies.
This started 15 days ago. How do I make the NSS go away?

Thanks,

Jen
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Oct 10, 2021 12:32
 Subject: Re: Customer filed NSS but not communication
 Viewed: 50 times
 Topic: Help
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Brickwilbo (1534)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store Closed Store: Brickwilbo Betuwe Bricks
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In Help, jenwick writes:
  A customer opened an NSS against me stating some of the items I sent them were
wrong. I write back asking what parts so I can send them. No reply. I have
sent several other messages in the NSS and via the order and still no replies.
This started 15 days ago. How do I make the NSS go away?

Thanks,

Jen

https://www.bricklink.com/helpDesk.asp?helpDeskID=122