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| | | Author: | yoavheskia  | | Posted: | Oct 6, 2021 04:10 | | Subject: | NSS- What is it really good for? | | Viewed: | 251 times | | Topic: | Problem Order | |
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| Hi,
I have a problem with a non sending seller:
https://www.bricklink.com/message.asp?ID=1306999
The only option that Bricklink offers the buyer is to fill a NSS alert but I
don't really understand how it will solve my case.
1. I will NOT get the items I ordered
2. I will NOT get my money back
3. I will probably get my first negative feedback (as a revenge from the seller)
4. This order will not purge for 3 years.
The only "good" thing here is that the seller will get 1 NSS filled against him
and might lose his selling privilege in Bricklink. This will help the community
to avoid the seller- but it will not help me, because anyway I will not buy from
this seller ever again.
So I want to ask from the Admin of this site to think of a better solution.
Thanks for your help,
Yoav
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| | | | | Author: | yorbrick | | Posted: | Oct 6, 2021 04:27 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 88 times | | Topic: | Problem Order | |
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| In Problem Order, yoavheskia writes:
| | Hi,
I have a problem with a non sending seller:
https://www.bricklink.com/message.asp?ID=1306999
The only option that Bricklink offers the buyer is to fill a NSS alert but I
don't really understand how it will solve my case.
1. I will NOT get the items I ordered
2. I will NOT get my money back
3. I will probably get my first negative feedback (as a revenge from the seller)
4. This order will not purge for 3 years.
The only "good" thing here is that the seller will get 1 NSS filled against him
and might lose his selling privilege in Bricklink. This will help the community
to avoid the seller- but it will not help me, because anyway I will not buy from
this seller ever again.
|
That is exactly what it is for - to help remove bad sellers from bricklink, when
their actions negatively affect multiple BL buyers.
| | So I want to ask from the Admin of this site to think of a better solution.
|
What do you propose? Buyers can already pay using payment methods that allow
them to get a refund if the items are not delivered or not as described. I think
that is enough. I would not want BL to provide some sort of insurance where they
refund buyers, as that ends up costing everyone more in fees and encourages more
risky buyer behaviour.
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| | | | | | | Author: | SylvainLS | | Posted: | Oct 6, 2021 04:51 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 69 times | | Topic: | Problem Order | |
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| In Problem Order, yorbrick writes:
| | In Problem Order, yoavheskia writes:
| | Hi,
I have a problem with a non sending seller:
https://www.bricklink.com/message.asp?ID=1306999
The only option that Bricklink offers the buyer is to fill a NSS alert but I
don't really understand how it will solve my case.
1. I will NOT get the items I ordered
2. I will NOT get my money back
3. I will probably get my first negative feedback (as a revenge from the seller)
|
|
Any feedback from the seller will be removed when the NSS completes.
| | | | 4. This order will not purge for 3 years.
The only "good" thing here is that the seller will get 1 NSS filled against him
and might lose his selling privilege in Bricklink. This will help the community
to avoid the seller- but it will not help me, because anyway I will not buy from
this seller ever again.
|
That is exactly what it is for - to help remove bad sellers from bricklink, when
their actions negatively affect multiple BL buyers.
| | So I want to ask from the Admin of this site to think of a better solution.
|
What do you propose? Buyers can already pay using payment methods that allow
them to get a refund if the items are not delivered or not as described. I think
that is enough. I would not want BL to provide some sort of insurance where they
refund buyers, as that ends up costing everyone more in fees and encourages more
risky buyer behaviour.
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| | | | | | | | | Author: | yoavheskia | | Posted: | Oct 6, 2021 05:59 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 68 times | | Topic: | Problem Order | |
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| | | Any feedback from the seller will be removed when the NSS completes.
|
Thanks for the info, I didn't know that 
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| | | | | | | Author: | yoavheskia | | Posted: | Oct 6, 2021 05:58 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 75 times | | Topic: | Problem Order | |
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| | | I would not want BL to provide some sort of insurance where they
refund buyers, as that ends up costing everyone more in fees and encourages more
risky buyer behaviour.
|
Thanks for your answer
I think that when the seller is not sending the items to the buyer after he got
the payment B.L should issue a refund and than they should claim it from the
seller and if he doesn't pay it than his selling privilege's should be
revoked. When the item is lost in mail it's a totally different situation.
Sorry for my English mistakes.
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| | | | | | | | | Author: | yorbrick | | Posted: | Oct 6, 2021 06:40 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 50 times | | Topic: | Problem Order | |
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| | | I think that when the seller is not sending the items to the buyer after he got
the payment B.L should issue a refund and than they should claim it from the
seller and if he doesn't pay it than his selling privilege's should be
revoked. When the item is lost in mail it's a totally different situation.
Sorry for my English mistakes.
|
Bricklink is not the payment processor though. Bricklink cannot give a refund
when it is not them that has taken payment. For Bricklink to give the buyer money
if they complain, they would need to build up a fund to be able to make those
payments in case they cannot reclaim from the seller. And that fund would come
from extra fees. It is also not necessary when a buyer pays using a payment method
where they can already get a refund. Any seller accepting paypal is essentially
paying into two separate refund schemes through the fees.
Items getting lost in the post are not that different to items not being sent,
at least from the buyer side. For many small value items not sent with a tracking
service, there is no difference, as the buyer doesn't know if the item was
lost in the post or not sent.
I don't think BL should go down that route, as it also encourages people
to take risks when it comes to payments if they know they are covered if something
goes wrong. If you didn't pay using PayPal (where you can already get a refund
for non receipt), then how would BL even know you paid for the item? If they
have no record of payment, why would they pay out?
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Oct 6, 2021 07:07 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 45 times | | Topic: | Problem Order | |
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| In Problem Order, yorbrick writes:
| | […]
Bricklink is not the payment processor though. Bricklink cannot give a refund
when it is not them that has taken payment. […]
|
As I understand it, BL could initiate a refund (with the seller’s money) with
PayPal for marketplaces (= PayPal onsite). And I guess other onsite methods
have this option.
BL said they would never do that but the possibility is there and some sellers
have been and are still very vocal about it.
(Just look at the reactions to the question about payment methods in the (clumsy)
survey not long ago.)
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Oct 6, 2021 08:37 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 43 times | | Topic: | Problem Order | |
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| In Problem Order, SylvainLS writes:
| | In Problem Order, yorbrick writes:
| | […]
Bricklink is not the payment processor though. Bricklink cannot give a refund
when it is not them that has taken payment. […]
|
As I understand it, BL could initiate a refund (with the seller’s money) with
PayPal for marketplaces (= PayPal onsite). And I guess other onsite methods
have this option.
BL said they would never do that but the possibility is there and some sellers
have been and are still very vocal about it.
(Just look at the reactions to the question about payment methods in the (clumsy)
survey not long ago.)
|
Yes, they said they wouldn't do it. But also, the buyer can already do it
anyway - if they chose to pay that way. If they took a risk and paid some other
way (and one that BL cannot even see), then I cannot see why they would refund
the buyer.
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| | | | | Author: | SezaR | | Posted: | Oct 6, 2021 04:56 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 58 times | | Topic: | Problem Order | |
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| In Problem Order, yoavheskia writes:
| | Hi,
I have a problem with a non sending seller:
https://www.bricklink.com/message.asp?ID=1306999
The only option that Bricklink offers the buyer is to fill a NSS alert but I
don't really understand how it will solve my case.
1. I will NOT get the items I ordered
2. I will NOT get my money back
|
You can file a claim on PayPal to get your money back.
| | 3. I will probably get my first negative feedback (as a revenge from the seller)
|
Once you file NSS, the seller gets notified. If he ignores it, you can complete
it. Once NSS is completed, the seller cannot leave you a feedback or if he has
already written a feedback, it will be automatically removed.
If he ships the item, then that is one reason NSS is a good thing!
| | 4. This order will not purge for 3 years.
|
Why do you care if and when the order gets purged or get smashed or get dusted
or get promoted?!!
| |
The only "good" thing here is that the seller will get 1 NSS filled against him
and might lose his selling privilege in Bricklink. This will help the community
to avoid the seller- but it will not help me, because anyway I will not buy from
this seller ever again.
|
Few years ago, there was a seller in Europe with many about 800 positive feedbacks.
He made two mistakes with my order. I wrote him but after few weeks, he replied
there was a fire in his building... after few months, I got tired and filed an
NSS. He ignored it. I completed the NSS and this seller cannot sell on Bricklink
any more. How is this a bad thing?
| |
So I want to ask from the Admin of this site to think of a better solution.
Thanks for your help,
Yoav
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| | | | | | | Author: | yoavheskia | | Posted: | Oct 6, 2021 06:07 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 60 times | | Topic: | Problem Order | |
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| | | You can file a claim on PayPal to get your money back.
|
I will do that, Thanks!
| | Once NSS is completed, the seller cannot leave you a feedback or if he has
already written a feedback, it will be automatically removed.
If he ships the item, then that is one reason NSS is a good thing!
|
I think you have a good point, but why do you think the seller will change is
behavior? I think he his very well aware that he must ship the items after he
got paid but he still chooses not to ship. I don't think that a email from
bl will change that.
| | Why do you care if and when the order gets purged or get smashed or get dusted
or get promoted?!!
|
I have a serious OCD.
| |
Few years ago, there was a seller in Europe with many about 800 positive feedbacks.
He made two mistakes with my order. I wrote him but after few weeks, he replied
there was a fire in his building... after few months, I got tired and filed an
NSS. He ignored it. I completed the NSS and this seller cannot sell on Bricklink
any more. How is this a bad thing?
|
It's not bad at all, but it didn't help you to get the items you bought.
Thanks for your answer and sorry for the bad English!
Yoav
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 | | | | | Author: | Brickwilbo | | Posted: | Oct 6, 2021 05:32 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 65 times | | Topic: | Problem Order | |
|
| In Problem Order, yoavheskia writes:
| | Hi,
I have a problem with a non sending seller:
https://www.bricklink.com/message.asp?ID=1306999
The only option that Bricklink offers the buyer is to fill a NSS alert but I
don't really understand how it will solve my case.
1. I will NOT get the items I ordered
2. I will NOT get my money back
3. I will probably get my first negative feedback (as a revenge from the seller)
4. This order will not purge for 3 years.
The only "good" thing here is that the seller will get 1 NSS filled against him
and might lose his selling privilege in Bricklink. This will help the community
to avoid the seller- but it will not help me, because anyway I will not buy from
this seller ever again.
So I want to ask from the Admin of this site to think of a better solution.
Thanks for your help,
Yoav
|
The idea of the NSS is to establish contact between the seller and the buyer
to solve the issue by either sending the order, refund or to offer another solution.
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| | | | | | | Author: | yoavheskia | | Posted: | Oct 6, 2021 06:15 | | Subject: | (Cancelled) | | Viewed: | 65 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | Author: | Brickwilbo | | Posted: | Oct 6, 2021 10:07 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 47 times | | Topic: | Problem Order | |
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| In Problem Order, yoavheskia writes:
I've canceled your unfunded claims about the seller.
Its not allowed in this forum.
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| | | | | Author: | cosmicray | | Posted: | Oct 6, 2021 07:14 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 46 times | | Topic: | Problem Order | |
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| In Problem Order, yoavheskia writes:
| | Hi,
I have a problem with a non sending seller:
https://www.bricklink.com/message.asp?ID=1306999
The only option that Bricklink offers the buyer is to fill a NSS alert but I
don't really understand how it will solve my case.
1. I will NOT get the items I ordered
2. I will NOT get my money back
3. I will probably get my first negative feedback (as a revenge from the seller)
4. This order will not purge for 3 years.
The only "good" thing here is that the seller will get 1 NSS filled against him
and might lose his selling privilege in Bricklink. This will help the community
to avoid the seller- but it will not help me, because anyway I will not buy from
this seller ever again.
So I want to ask from the Admin of this site to think of a better solution.
Thanks for your help,
Yoav
|
Looking at your prior thread, you indicated the order was placed on 30.9 (which
I translate into Sept 30th). That has been 6 days ago. IMHO, you need to take
a deep breath, and give the seller time to handle the order, and/or respond.
BL is not Amazon. While some sellers do have fantastic turnaround, not all can
meet a 24 hour turnaround.
Nita Rae
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| | | | | | | Author: | yoavheskia | | Posted: | Oct 6, 2021 07:23 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 58 times | | Topic: | Problem Order | |
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| | | Looking at your prior thread, you indicated the order was placed on 30.9 (which
I translate into Sept 30th). That has been 6 days ago. IMHO, you need to take
a deep breath, and give the seller time to handle the order, and/or respond.
BL is not Amazon. While some sellers do have fantastic turnaround, not all can
meet a 24 hour turnaround.
|
You are probably right
I really don't mind delays but when a seller doesn't react after 3-4
days I started to get worry .Even a simple mail from him with short explanation
is enough for me to know that things are ok.
Now after 6-7 days without any communication is really not normal (IMHO)
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| | | | | | | | | Author: | iprice | | Posted: | Oct 6, 2021 08:41 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 56 times | | Topic: | Problem Order | |
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| In Problem Order, yoavheskia writes:
| | | | Looking at your prior thread, you indicated the order was placed on 30.9 (which
I translate into Sept 30th). That has been 6 days ago. IMHO, you need to take
a deep breath, and give the seller time to handle the order, and/or respond.
BL is not Amazon. While some sellers do have fantastic turnaround, not all can
meet a 24 hour turnaround.
|
You are probably right
I really don't mind delays but when a seller doesn't react after 3-4
days I started to get worry .Even a simple mail from him with short explanation
is enough for me to know that things are ok.
Now after 6-7 days without any communication is really not normal (IMHO)
|
It might not be normal, but it does happen.
I personally wouldn't communicate with a seller until two weeks after ordering
if there was no change in status. Sometime life happens and seller's need
time to catch up.
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| | | | | | | | | Author: | TheBrickGuys | | Posted: | Oct 6, 2021 12:20 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 38 times | | Topic: | Problem Order | |
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| In Problem Order, yoavheskia writes:
| | | | Looking at your prior thread, you indicated the order was placed on 30.9 (which
I translate into Sept 30th). That has been 6 days ago. IMHO, you need to take
a deep breath, and give the seller time to handle the order, and/or respond.
BL is not Amazon. While some sellers do have fantastic turnaround, not all can
meet a 24 hour turnaround.
|
You are probably right
I really don't mind delays but when a seller doesn't react after 3-4
days I started to get worry .Even a simple mail from him with short explanation
is enough for me to know that things are ok.
Now after 6-7 days without any communication is really not normal (IMHO)
|
Did you contact him through BrickLink or by email? If it was by email then he
may not have seen it and I would advise sending a message through BrickLink to
make sure he receives it.
Jim
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| | | | | | | | | | | Author: | yoavheskia | | Posted: | Oct 6, 2021 13:47 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 45 times | | Topic: | Problem Order | |
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| | | Did you contact him through BrickLink or by email? If it was by email then he
may not have seen it and I would advise sending a message through BrickLink to
make sure he receives it.
|
Of course, I was very polite too , still did not read my message
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| | | | | | | | | | | | | Author: | SezaR | | Posted: | Oct 7, 2021 02:45 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 43 times | | Topic: | Problem Order | |
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| In Problem Order, yoavheskia writes:
| | | | Did you contact him through BrickLink or by email? If it was by email then he
may not have seen it and I would advise sending a message through BrickLink to
make sure he receives it.
|
Of course, I was very polite too , still did not read my message
|
He might have received a copy of his missages in his email box and it is possible
that he read the message.
You should be more patient. You ordered 5-6 days ago and thinking and talking
about NSS is crazy. Some sellers may only work on the weekends. You are ordering
from a hobby store who is ran by one single person as his second job. You are
not ordering from AMAZON or any big store with thousands of employees.
Some stores like me receives too many messages and my store is still small. Most
people ask me questions that I have already answered in my terms. So I sometime
think "why should I waste my time and answer question that I already answered
while those buyers do not bother themselves to check and read my terms that they
supposedly read and accepted before submitting the order?"
So check his terms and see if he has mentioned anything about shipping frequencies.
I would first wait two weeks (since the day I made the payment) to see if he
replies you. Hopefully everything is ok.
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| | | | | | | | | | | | | | | Author: | yoavheskia | | Posted: | Oct 7, 2021 09:09 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 35 times | | Topic: | Problem Order | |
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| | | So check his terms and see if he has mentioned anything about shipping frequencies.
|
This is the terms of shipping of this store:
"Your orders will be shipped no later than the following day of receipt. Except
for Sundays and public holidays."
I made the order 7 days ago and still not even a word from the seller.
| | I would first wait two weeks (since the day I made the payment) to see if he
replies you. Hopefully everything is ok.
|
I will wait, but still I think it should be faster. I understand It's the
second job of the owner but still, if he can take the money he should send the
order after 3-4 days maximum.
I have a small store too and already had about 95 customers. I never let them
wait more then 1-2 days before shipping and if I know that I have a delay I will
write my customer and inform him about the delay. I have "real" job too, but
still fill responsible for my buyers.
Yoav
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| | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Oct 7, 2021 09:38 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 37 times | | Topic: | Problem Order | |
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| In Problem Order, yoavheskia writes:
| | | | So check his terms and see if he has mentioned anything about shipping frequencies.
|
This is the terms of shipping of this store:
"Your orders will be shipped no later than the following day of receipt. Except
for Sundays and public holidays."
I made the order 7 days ago and still not even a word from the seller.
|
It might have been shipped, but not updated yet. If they are busy with orders,
it might be that they are spending more time on packing than on admin. Personally,
I prefer to mark each one as packed once packed, then convert all that batch
to shipped once that is done. But others with larger order volumes might work
in other batch methods.
| | | | I would first wait two weeks (since the day I made the payment) to see if he
replies you. Hopefully everything is ok.
|
I will wait, but still I think it should be faster. I understand It's the
second job of the owner but still, if he can take the money he should send the
order after 3-4 days maximum.
|
Why do you think it should be done in 3-4 days maximum? BL rules are seven
days for payment, same for filing NSS and NRS. You cannot do anything until seven
days have passed so you might as well wait seven days before bringing it up in
public.
You started complaining abut it on 3 Oct - a Sunday, so including two weekend
days in the time elapsed - that you hadn't heard anything.
Then here: https://www.bricklink.com/message.asp?ID=1307234
you quickly went on to publicly make fun of the seller including the order number
so he can later be identified, and make jokes that he is moving out / getting
divorced due to him having an extra-marital affair, or that he "simply hates
Israelis" and so on.
If I was the seller and read that, I doubt I'd respond to you.
| | I have a small store too and already had about 95 customers. I never let them
wait more then 1-2 days before shipping and if I know that I have a delay I will
write my customer and inform him about the delay. I have "real" job too, but
still fill responsible for my buyers.
Yoav
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| | | | | | | | | | | | | | | | | | | Author: | yoavheskia | | Posted: | Oct 7, 2021 10:25 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 55 times | | Topic: | Problem Order | |
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| | | It might have been shipped, but not updated yet.
|
Maybe... But I doubt it. I didn't receive tracking no. so I can't tell...
| | If they are busy with orders,
it might be that they are spending more time on packing than on admin.
|
They didn't receive any order in the last 20 days, I checked the no. of orders
when I added items to my cart.
| | Why do you think it should be done in 3-4 days maximum? BL rules are seven
days for payment, same for filing NSS and NRS. You cannot do anything until seven
days have passed so you might as well wait seven days before bringing it up in
public.
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This is my personal opinion. As a seller I fill responsible for the buyers get
the items they bought ASAP. As a seller, I never wait more than 2-3 days and
send message to the buyer if I have delay.
| |
You started complaining abut it on 3 Oct - a Sunday, so including two weekend
days in the time elapsed - that you hadn't heard anything.
|
If the seller declare in his terms that he ship after 1 day of payment I think
he can write if he have 3-4 days delay. Again. my opinion is that once the seller
receives the money he has responsibility towards his buyers.
How he can be identified? He is the only person that could know that I'm
talking about him, nobody else can. there is no feedbacks given yet.
and make jokes that he is moving out / getting
| | divorced due to him having an extra-marital affair,
|
I agree, it was nusty thing that I did, sorry about that. But I think I had a
good joke about the south and the north polar why you didn't mention that?
| | or that he "simply hates
Israelis" and so on.
|
I know now that in this forum you are not allowed to make this kind of remarks.
This is another mistake I did.
| | If I was the seller and read that, I doubt I'd respond to you.
|
He didn't read the polite message I wrote him before I wrote anything in
the forum.
I fill that you do have more sympathy to the seller in this case, and this is
strange because I paid for an order and now 8 days after still haven't heard
nothing about it. I have 100% positive feedbacks as a seller and buyer as well
so I guess you can say I that I'm an honest man. You can read the feedbacks
I got as a seller and see that I'm doing 100% efforts to please my customers.
Yoav
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| | | | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Oct 7, 2021 11:44 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 38 times | | Topic: | Problem Order | |
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| | | How he can be identified? He is the only person that could know that I'm
talking about him, nobody else can. there is no feedbacks given yet.
|
You have published the order number. Once one of you leave feedback, the seller
is identified by that.
| | | | or that he "simply hates
Israelis" and so on.
|
I know now that in this forum you are not allowed to make this kind of remarks.
This is another mistake I did.
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On this forum? Surely you shouldn't make this type of remark anywhere. Why
assume that someone hates an entire nation of people just because they have possibly
been slow preparing / posting an order?
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| | If I was the seller and read that, I doubt I'd respond to you.
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He didn't read the polite message I wrote him before I wrote anything in
the forum.
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You don't know that. He might have read the message. If they read the email
version of the message, you are not informed in the message centre.
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| | | | | | | | | | | | | | | | | | | | | | | Author: | yoavheskia | | Posted: | Oct 7, 2021 12:18 | | Subject: | (Cancelled) | | Viewed: | 33 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | | | | | | | | | | | | | | | Author: | yoavheskia | | Posted: | Oct 7, 2021 12:28 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 33 times | | Topic: | Problem Order | |
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| | | You have published the order number. Once one of you leave feedback, the seller
is identified by that.
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I will not write him a feedback, I will just fill NSS against 2-3 months from
today. This is enough damage for him.
He has no reason to write me a feedback. If it he will give me a bad feedback
the NSS process will remove it.
If he will send eventually I will delete the message not to offend him.
And more than that, do you really think that 2 or 3 weeks from now someone will
remember this forum discussion and will try to find the seller? I don't think
that this kind of thing might happen.
No one will recognize him.
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Oct 7, 2021 12:41 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 41 times | | Topic: | Problem Order | |
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| | | I will not write him a feedback, I will just fill NSS against 2-3 months from
today. This is enough damage for him.
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It won't be damage at all if he hasn't posted or refunds you. It is only
completed NSS that does damage.
| | He has no reason to write me a feedback. If it he will give me a bad feedback
the NSS process will remove it.
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Only a completed NSS does that. As above.
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| | | | | | | | | | | | | | | | | | | | | | | Author: | yoavheskia | | Posted: | Oct 7, 2021 13:29 | | Subject: | (Cancelled) | | Viewed: | 63 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | Author: | zorbanj | | Posted: | Oct 6, 2021 09:42 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 47 times | | Topic: | Problem Order | |
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| 1. The NSS may prompt the seller to send your order.
2. BL doesn't issue refunds. If you paid with PayPal or a credit card (Stripe)
then you can file a claim with them. If the seller didn't send your items
you will win automatically.
If you paid using IBAN, the NSS is your only hope.
3. If you complete the NSS feedback is removed.
4. If you don't want to look at the order, check the "file" box on the far
right on the screen listing your orders.
3 substantiated NSS strikes and the seller's shop is closed permanently.
For that to happen you and every other buyer with a legitimate claim have to
file these and complete them.
BTW, I'm *against* filing an NSS if you paid with a credit card or PayPal.
You have to file a claim for refund anyway. If you win, the refund is issued
and the seller has the NSS dismissed by submitting proof of the refund being
paid. If you lose, the NSS is dismissed when the seller submits the results of
your case. Waste of time for everyone involved.
For an IBAN payment though the NSS is the only option you have.
In Problem Order, yoavheskia writes:
| | Hi,
I have a problem with a non sending seller:
https://www.bricklink.com/message.asp?ID=1306999
The only option that Bricklink offers the buyer is to fill a NSS alert but I
don't really understand how it will solve my case.
1. I will NOT get the items I ordered
2. I will NOT get my money back
3. I will probably get my first negative feedback (as a revenge from the seller)
4. This order will not purge for 3 years.
The only "good" thing here is that the seller will get 1 NSS filled against him
and might lose his selling privilege in Bricklink. This will help the community
to avoid the seller- but it will not help me, because anyway I will not buy from
this seller ever again.
So I want to ask from the Admin of this site to think of a better solution.
Thanks for your help,
Yoav
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| | | | | | | Author: | yoavheskia | | Posted: | Oct 7, 2021 09:20 | | Subject: | Re: NSS- What is it really good for? | | Viewed: | 33 times | | Topic: | Problem Order | |
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| | | 2. BL doesn't issue refunds. If you paid with PayPal or a credit card (Stripe)
then you can file a claim with them. If the seller didn't send your items
you will win automatically.
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I will do that.
Thanks for your help,
Yoav
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Israel, Mehoz Tel Aviv
United Kingdom, England
France, Nouvelle-Aquitaine
Canada, British Columbia
Netherlands, Gelderland
USA, Florida
