| Discussion Forum: Thread 309949 |
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| | | Author: | godfrey  | | Posted: | Sep 26, 2021 11:29 | | Subject: | Unable to cancel an order | | Viewed: | 114 times | | Topic: | Problem Order | |
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| So I have a buyer return the set. I have processed a full refund. The status
still shows as received. How do I cancel the order?
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| | | | | Author: | Brickwilbo | | Posted: | Sep 26, 2021 11:52 | | Subject: | Re: Unable to cancel an order | | Viewed: | 35 times | | Topic: | Problem Order | |
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| In Problem Order, godfrey writes:
| | So I have a buyer return the set. I have processed a full refund. The status
still shows as received. How do I cancel the order?
|
Use the refund button on the orders details page. It should update the payment
status to refunded or none.
With the edit order button you can change the payment status and order status.
Then you can cancel the order in the order cancelation process.
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| | | | | | | Author: | godfrey | | Posted: | Sep 26, 2021 12:41 | | Subject: | Re: Unable to cancel an order | | Viewed: | 28 times | | Topic: | Problem Order | |
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| Doesn't work. I refunded but status still showed as paid while order status
shows as received. I edited pay status to not yet paid but it doesn't do
anything. I still can't edit order status.
Tried in problem order UI and it still doesn't allow me to cancel the order.
Please help!
In Problem Order, Brickwilbo writes:
| | In Problem Order, godfrey writes:
| | So I have a buyer return the set. I have processed a full refund. The status
still shows as received. How do I cancel the order?
|
Use the refund button on the orders details page. It should update the payment
status to refunded or none.
With the edit order button you can change the payment status and order status.
Then you can cancel the order in the order cancelation process.
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| | | | | | | | | Author: | peregrinator | | Posted: | Sep 26, 2021 14:53 | | Subject: | Re: Unable to cancel an order | | Viewed: | 40 times | | Topic: | Problem Order | |
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| In Problem Order, godfrey writes:
| | Doesn't work. I refunded but status still showed as paid while order status
shows as received. I edited pay status to not yet paid but it doesn't do
anything. I still can't edit order status.
Tried in problem order UI and it still doesn't allow me to cancel the order.
Please help!
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The buyer has to change the order status to something other than "Received" -
when the buyer sets the order status to "Received" it can't be edited by
the seller
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| | | | | Author: | beaverbrick | | Posted: | Sep 26, 2021 13:11 | | Subject: | Re: Unable to cancel an order | | Viewed: | 32 times | | Topic: | Problem Order | |
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| Open the order and use the 'Issue Refund' link at the top of the page.
If that works, you can then use the 'Request to cancel' link at the top
of the page.
If that doesn't work, try using the 'Edit Order' button, which is
at the very bottom of the page. That should let you change the status.
See attached pics.
In Problem Order, godfrey writes:
| | So I have a buyer return the set. I have processed a full refund. The status
still shows as received. How do I cancel the order?
|
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| | | | | | | Author: | StoreToys4Boys | | Posted: | Oct 12, 2021 08:07 | | Subject: | Re: Unable to cancel an order | | Viewed: | 27 times | | Topic: | Problem Order | |
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| In Problem Order, beaverbrick writes:
| | Open the order and use the 'Issue Refund' link at the top of the page.
If that works, you can then use the 'Request to cancel' link at the top
of the page.
If that doesn't work, try using the 'Edit Order' button, which is
at the very bottom of the page. That should let you change the status.
See attached pics.
In Problem Order, godfrey writes:
| | So I have a buyer return the set. I have processed a full refund. The status
still shows as received. How do I cancel the order?
|
|
Same problem here.I can't cancel order after full refund
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| | | | | | | | | Author: | Brickwilbo | | Posted: | Oct 12, 2021 08:41 | | Subject: | Re: Unable to cancel an order | | Viewed: | 40 times | | Topic: | Problem Order | |
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| In Problem Order, StoreToys4Boys writes:
| | In Problem Order, beaverbrick writes:
| | Open the order and use the 'Issue Refund' link at the top of the page.
If that works, you can then use the 'Request to cancel' link at the top
of the page.
If that doesn't work, try using the 'Edit Order' button, which is
at the very bottom of the page. That should let you change the status.
See attached pics.
In Problem Order, godfrey writes:
| | So I have a buyer return the set. I have processed a full refund. The status
still shows as received. How do I cancel the order?
|
|
Same problem here.I can't cancel order after full refund
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The payment status is still on paid.
Update it with the Send Refund button on the orders details page.
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| | | | | | | | | | | Author: | StoreToys4Boys | | Posted: | Oct 12, 2021 09:17 | | Subject: | Re: Unable to cancel an order | | Viewed: | 48 times | | Topic: | Problem Order | |
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| In Problem Order, Brickwilbo writes:
| | In Problem Order, StoreToys4Boys writes:
| | In Problem Order, beaverbrick writes:
| | Open the order and use the 'Issue Refund' link at the top of the page.
If that works, you can then use the 'Request to cancel' link at the top
of the page.
If that doesn't work, try using the 'Edit Order' button, which is
at the very bottom of the page. That should let you change the status.
See attached pics.
In Problem Order, godfrey writes:
| | So I have a buyer return the set. I have processed a full refund. The status
still shows as received. How do I cancel the order?
|
|
Same problem here.I can't cancel order after full refund
|
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| |
The payment status is still on paid.
Update it with the Send Refund button on the orders details page.
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I can only change to paid or Not yet paid.
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