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| | | Author: | rubytuesday  | | Posted: | Sep 20, 2021 11:09 | | Subject: | Order not yet invoiced showing paid. | | Viewed: | 103 times | | Topic: | Help | |
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| Hello. I wonder if i might trouble my fellow Bricklinkers for some advice.
I have just tried to invoice an order, but the line is shaded and saying that
"cannot be changed once order has been paid." Order has not been paid - not even
invoiced. Further down my order page I notice that another order which has ben
invoiced, paid and shipped appears as if it has not been invoiced. This line
is not shaded and is allowing me to change details when I should not be able
to.
it looks as if the two orders have been mixed up and the "paid" information has
been credited to the wrong order.
Meanwhile I'm unable to invoice the unpaid order.
Thanks.
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| | | | | Author: | Hurt | | Posted: | Sep 20, 2021 11:14 | | Subject: | Re: Order not yet invoiced showing paid. | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, rubytuesday writes:
| | Hello. I wonder if i might trouble my fellow Bricklinkers for some advice.
I have just tried to invoice an order, but the line is shaded and saying that
"cannot be changed once order has been paid." Order has not been paid - not even
invoiced. Further down my order page I notice that another order which has ben
invoiced, paid and shipped appears as if it has not been invoiced. This line
is not shaded and is allowing me to change details when I should not be able
to.
it looks as if the two orders have been mixed up and the "paid" information has
been credited to the wrong order.
Meanwhile I'm unable to invoice the unpaid order.
Thanks.
|
What happens when you manually set the status of the order (in "Edit Order")
to "Not Yet Paid"?
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| | | | | | | Author: | rubytuesday | | Posted: | Sep 20, 2021 11:33 | | Subject: | Re: Order not yet invoiced showing paid. | | Viewed: | 33 times | | Topic: | Help | |
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| Thanks for your advice. I can change the edit box to "ready", "processing", "shipped",
or whatever but it still thinks the order has been paid and will not allow me
to add shipping or handling charges.
This has never happened to me before.
In Help, Hurt writes:
| | In Help, rubytuesday writes:
| | Hello. I wonder if i might trouble my fellow Bricklinkers for some advice.
I have just tried to invoice an order, but the line is shaded and saying that
"cannot be changed once order has been paid." Order has not been paid - not even
invoiced. Further down my order page I notice that another order which has ben
invoiced, paid and shipped appears as if it has not been invoiced. This line
is not shaded and is allowing me to change details when I should not be able
to.
it looks as if the two orders have been mixed up and the "paid" information has
been credited to the wrong order.
Meanwhile I'm unable to invoice the unpaid order.
Thanks.
|
What happens when you manually set the status of the order (in "Edit Order")
to "Not Yet Paid"?
|
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| | | | | | | | | Author: | peregrinator | | Posted: | Sep 20, 2021 11:38 | | Subject: | Re: Order not yet invoiced showing paid. | | Viewed: | 30 times | | Topic: | Help | |
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| Are you on the Orders List page or the Order Detail page? I believe you can change
order status to Ready, save it, and then change payment status
(separate) to None/Not Yet Paid. But you need to be on the Order Detail page
to do this unless you've separated order and payment status on the Orders
List page (in the settings somewhere).
In Help, rubytuesday writes:
| | Thanks for your advice. I can change the edit box to "ready", "processing", "shipped",
or whatever but it still thinks the order has been paid and will not allow me
to add shipping or handling charges.
This has never happened to me before.
In Help, Hurt writes:
| | In Help, rubytuesday writes:
| | Hello. I wonder if i might trouble my fellow Bricklinkers for some advice.
I have just tried to invoice an order, but the line is shaded and saying that
"cannot be changed once order has been paid." Order has not been paid - not even
invoiced. Further down my order page I notice that another order which has ben
invoiced, paid and shipped appears as if it has not been invoiced. This line
is not shaded and is allowing me to change details when I should not be able
to.
it looks as if the two orders have been mixed up and the "paid" information has
been credited to the wrong order.
Meanwhile I'm unable to invoice the unpaid order.
Thanks.
|
What happens when you manually set the status of the order (in "Edit Order")
to "Not Yet Paid"?
|
|
|
|
|
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| | | | | | | | | | | Author: | rubytuesday | | Posted: | Sep 20, 2021 11:49 | | Subject: | Re: Order not yet invoiced showing paid. | | Viewed: | 27 times | | Topic: | Help | |
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| I'm on the orders received page. The only one of I've ever used for incoming
orders. I have no terms of reference for "Orders List" as opposed "Order Detail"
None of my other outstanding orders have been affected in this way.
Help, peregrinator writes:
| | Are you on the Orders List page or the Order Detail page? I believe you can change
order status to Ready, save it, and then change payment status
(separate) to None/Not Yet Paid. But you need to be on the Order Detail page
to do this unless you've separated order and payment status on the Orders
List page (in the settings somewhere).
In Help, rubytuesday writes:
| | Thanks for your advice. I can change the edit box to "ready", "processing", "shipped",
or whatever but it still thinks the order has been paid and will not allow me
to add shipping or handling charges.
This has never happened to me before.
In Help, Hurt writes:
| | In Help, rubytuesday writes:
| | Hello. I wonder if i might trouble my fellow Bricklinkers for some advice.
I have just tried to invoice an order, but the line is shaded and saying that
"cannot be changed once order has been paid." Order has not been paid - not even
invoiced. Further down my order page I notice that another order which has ben
invoiced, paid and shipped appears as if it has not been invoiced. This line
is not shaded and is allowing me to change details when I should not be able
to.
it looks as if the two orders have been mixed up and the "paid" information has
been credited to the wrong order.
Meanwhile I'm unable to invoice the unpaid order.
Thanks.
|
What happens when you manually set the status of the order (in "Edit Order")
to "Not Yet Paid"?
|
|
|
|
|
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| | | | | | | | | | | | | Author: | Brickwilbo | | Posted: | Sep 20, 2021 11:51 | | Subject: | Re: Order not yet invoiced showing paid. | | Viewed: | 29 times | | Topic: | Help | |
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| In Help, rubytuesday writes:
| | I'm on the orders received page. The only one of I've ever used for incoming
orders. I have no terms of reference for "Orders List" as opposed "Order Detail"
None of my other outstanding orders have been affected in this way.
|
With the edit order button you can change the payment status as none.
| |
Help, peregrinator writes:
| | Are you on the Orders List page or the Order Detail page? I believe you can change
order status to Ready, save it, and then change payment status
(separate) to None/Not Yet Paid. But you need to be on the Order Detail page
to do this unless you've separated order and payment status on the Orders
List page (in the settings somewhere).
In Help, rubytuesday writes:
| | Thanks for your advice. I can change the edit box to "ready", "processing", "shipped",
or whatever but it still thinks the order has been paid and will not allow me
to add shipping or handling charges.
This has never happened to me before.
In Help, Hurt writes:
| | In Help, rubytuesday writes:
| | Hello. I wonder if i might trouble my fellow Bricklinkers for some advice.
I have just tried to invoice an order, but the line is shaded and saying that
"cannot be changed once order has been paid." Order has not been paid - not even
invoiced. Further down my order page I notice that another order which has ben
invoiced, paid and shipped appears as if it has not been invoiced. This line
is not shaded and is allowing me to change details when I should not be able
to.
it looks as if the two orders have been mixed up and the "paid" information has
been credited to the wrong order.
Meanwhile I'm unable to invoice the unpaid order.
Thanks.
|
What happens when you manually set the status of the order (in "Edit Order")
to "Not Yet Paid"?
|
|
|
|
|
|
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| | | | | | | | | | | | | | | Author: | rubytuesday | | Posted: | Sep 20, 2021 12:40 | | Subject: | Re: Order not yet invoiced showing paid. | | Viewed: | 29 times | | Topic: | Help | |
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| Thank you for your helpful advice. I can change the order status to any of the
following: "pending" received" "processing" "ready" "paid" "packed" and "shipped"
but I have no option of "none". I cannot add shipping or handling charges
no matter what status the order is set to. The line is shaded and it says no
changes can be made once the order has been paid. I am unable to invoice as i
cannot add shipping and handling costs.
In Help, Brickwilbo writes:
| | In Help, rubytuesday writes:
| | I'm on the orders received page. The only one of I've ever used for incoming
orders. I have no terms of reference for "Orders List" as opposed "Order Detail"
None of my other outstanding orders have been affected in this way.
|
With the edit order button you can change the payment status as none.
| |
Help, peregrinator writes:
| | Are you on the Orders List page or the Order Detail page? I believe you can change
order status to Ready, save it, and then change payment status
(separate) to None/Not Yet Paid. But you need to be on the Order Detail page
to do this unless you've separated order and payment status on the Orders
List page (in the settings somewhere).
In Help, rubytuesday writes:
| | Thanks for your advice. I can change the edit box to "ready", "processing", "shipped",
or whatever but it still thinks the order has been paid and will not allow me
to add shipping or handling charges.
This has never happened to me before.
In Help, Hurt writes:
| | In Help, rubytuesday writes:
| | Hello. I wonder if i might trouble my fellow Bricklinkers for some advice.
I have just tried to invoice an order, but the line is shaded and saying that
"cannot be changed once order has been paid." Order has not been paid - not even
invoiced. Further down my order page I notice that another order which has ben
invoiced, paid and shipped appears as if it has not been invoiced. This line
is not shaded and is allowing me to change details when I should not be able
to.
it looks as if the two orders have been mixed up and the "paid" information has
been credited to the wrong order.
Meanwhile I'm unable to invoice the unpaid order.
Thanks.
|
What happens when you manually set the status of the order (in "Edit Order")
to "Not Yet Paid"?
|
|
|
|
|
|
|
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| | | | | | | | | | | | | Author: | peregrinator | | Posted: | Sep 20, 2021 12:34 | | Subject: | Re: Order not yet invoiced showing paid. | | Viewed: | 35 times | | Topic: | Help | |
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| In Help, rubytuesday writes:
| | I'm on the orders received page. The only one of I've ever used for incoming
orders.
|
OK, click on an order ID# to go to the Order Detail page, then click "Edit Order"
- see if you can change the payment status on this page.
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| | | | | | | | | | | | | | | Author: | rubytuesday | | Posted: | Sep 20, 2021 12:45 | | Subject: | Re: Order not yet invoiced showing paid. | | Viewed: | 34 times | | Topic: | Help | |
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| Success! Thank you so much for your help. Would never have known how to do that.
Really grateful.
peregrinator writes:
| | In Help, rubytuesday writes:
| | I'm on the orders received page. The only one of I've ever used for incoming
orders.
|
OK, click on an order ID# to go to the Order Detail page, then click "Edit Order"
- see if you can change the payment status on this page.
|
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| | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Sep 20, 2021 14:32 | | Subject: | Re: Order not yet invoiced showing paid. | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, rubytuesday writes:
| | Success! Thank you so much for your help. Would never have known how to do that.
Really grateful.
|
Awesome - glad to help. A subsequent post by ZorbaNJ reminded me - I think you'll
want to set the order status to Pending so you can send an invoice.
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| | | | | | | | | | | | | | | Author: | zorbanj | | Posted: | Sep 20, 2021 13:22 | | Subject: | Re: Order not yet invoiced showing paid. | | Viewed: | 34 times | | Topic: | Help | |
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| Peregrinator,
Thanks, your post enabled me to solve the problem I posted about here:
https://www.bricklink.com/message.asp?ID=1304797
I went to Order Detail, then Edit Order and changed the payment status to None.
After that I was able to change the Order Status to Pending.
In Help, peregrinator writes:
| | In Help, rubytuesday writes:
| | I'm on the orders received page. The only one of I've ever used for incoming
orders.
|
OK, click on an order ID# to go to the Order Detail page, then click "Edit Order"
- see if you can change the payment status on this page.
|
|
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| | | | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Sep 20, 2021 14:31 | | Subject: | Re: Order not yet invoiced showing paid. | | Viewed: | 21 times | | Topic: | Help | |
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| In Help, zorbanj writes:
| | Peregrinator,
Thanks, your post enabled me to solve the problem I posted about here:
https://www.bricklink.com/message.asp?ID=1304797
I went to Order Detail, then Edit Order and changed the payment status to None.
After that I was able to change the Order Status to Pending.
|
Awesome. Sorry I didn't post earlier!
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| | | | | | | | | | | | | | | Author: | Hurt | | Posted: | Sep 20, 2021 14:20 | | Subject: | Re: Order not yet invoiced showing paid. | | Viewed: | 23 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, rubytuesday writes:
| | I'm on the orders received page. The only one of I've ever used for incoming
orders.
|
OK, click on an order ID# to go to the Order Detail page, then click "Edit Order"
- see if you can change the payment status on this page.
|
Already suggested this, but glad that it works now 
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