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| | | Author: | jennnifer  | | Posted: | Sep 16, 2021 12:24 | | Subject: | Order checkout misleading and badly worded | | Viewed: | 289 times | | Topic: | Technical Issues | |
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| So, I am thinking it's time to give IC a try. I had wanted to wait until
BrickLink made the obvious correction of adding location-based pricing to this
process, but that appears to be no one's priority.
I started off by checking out my shop as it currently is using my husband's
account. I found three problems I would like to report:
1. After you click Proceed to Checkout and are taken to the Checkout page, the
text below the large Agree and Continue box that reads: "Items will be reserved
for you, and you will be obligated to purchase them." I don't believe this
is true at all. No wonder so many buyers are intimated by our checkout process
when they are told they are obligated to complete a purchase before even entering
their address or payment information!
2. After you have completed Step 4: Shipping and the Place Order button goes
live, you finally encounter the Request a Quote button. Why isn't this on
the first page of the process? How confusing is it that you've already informed
buyers that they are obligated to complete an order and now, somehow, they are
not and can request a quote?
3. The text below the Request a Quote button reads: "You can ask the final price
to seller and place an order afterward." Really? How long has this terrible grammar
been here? Ugh.
Jen
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| | | | | Author: | peregrinator | | Posted: | Sep 16, 2021 12:31 | | Subject: | Re: Order checkout misleading and badly worded | | Viewed: | 48 times | | Topic: | Technical Issues | |
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| In Technical Issues, jennnifer writes:
| | 1. After you click Proceed to Checkout and are taken to the Checkout page, the
text below the large Agree and Continue box that reads: "Items will be reserved
for you, and you will be obligated to purchase them." I don't believe this
is true at all. No wonder so many buyers are intimated by our checkout process
when they are told they are obligated to complete a purchase before even entering
their address or payment information!
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I agree that this is misleading - it should probably be reserved for when you
actually place an order (like under the "Place Order" button after completing
the Shipping options).
| | 2. After you have completed Step 4: Shipping and the Place Order button goes
live, you finally encounter the Request a Quote button. Why isn't this on
the first page of the process? How confusing is it that you've already informed
buyers that they are obligated to complete an order and now, somehow, they are
not and can request a quote?
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I do think this is the correct place for this, since a quote would definitely
include the shipping cost as well. If 1. is corrected then I don't think
anything needs to be done here.
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| | | | | | | Author: | jennnifer | | Posted: | Sep 16, 2021 12:40 | | Subject: | Re: Order checkout misleading and badly worded | | Viewed: | 44 times | | Topic: | Technical Issues | |
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| In Technical Issues, peregrinator writes:
| | | | 2. After you have completed Step 4: Shipping and the Place Order button goes
live, you finally encounter the Request a Quote button. Why isn't this on
the first page of the process? How confusing is it that you've already informed
buyers that they are obligated to complete an order and now, somehow, they are
not and can request a quote?
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I do think this is the correct place for this, since a quote would definitely
include the shipping cost as well. If 1. is corrected then I don't think
anything needs to be done here.
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Ah, sorry, what I meant was that they could start the entire process as Request
a Quote and then add the shipping/payment info. Otherwise, how would they even
know that the process exists? Also, they could feel confident that they weren't
mistakenly placing an order from the start.
Jen
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| | | | | | | | | Author: | peregrinator | | Posted: | Sep 16, 2021 12:45 | | Subject: | Re: Order checkout misleading and badly worded | | Viewed: | 35 times | | Topic: | Technical Issues | |
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| In Technical Issues, jennnifer writes:
| | Ah, sorry, what I meant was that they could start the entire process as Request
a Quote and then add the shipping/payment info. Otherwise, how would they even
know that the process exists? Also, they could feel confident that they weren't
mistakenly placing an order from the start.
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Hmmm, OK, yes, that *is* a good idea. Maybe just a line like "this seller accepts
requests for quotes" somewhere prominent on the cart/order
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| | | | | Author: | yorbrick | | Posted: | Sep 16, 2021 12:48 | | Subject: | Re: Order checkout misleading and badly worded | | Viewed: | 44 times | | Topic: | Technical Issues | |
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| In Technical Issues, jennnifer writes:
| | So, I am thinking it's time to give IC a try. I had wanted to wait until
BrickLink made the obvious correction of adding location-based pricing to this
process, but that appears to be no one's priority.
I started off by checking out my shop as it currently is using my husband's
account. I found three problems I would like to report:
1. After you click Proceed to Checkout and are taken to the Checkout page, the
text below the large Agree and Continue box that reads: "Items will be reserved
for you, and you will be obligated to purchase them." I don't believe this
is true at all. No wonder so many buyers are intimated by our checkout process
when they are told they are obligated to complete a purchase before even entering
their address or payment information!
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I agree. There should be a comment like on amazon such as "You can review this
order before it's final" rather than "obligated to buy" on any pages where
you don't actually place the order but just step through checkout information.
| | 2. After you have completed Step 4: Shipping and the Place Order button goes
live, you finally encounter the Request a Quote button. Why isn't this on
the first page of the process? How confusing is it that you've already informed
buyers that they are obligated to complete an order and now, somehow, they are
not and can request a quote?
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I agree. It should be before, preferably on the first page of checkout. You could
then follow a similar path to checkout entering the required info for shipping
without worrying about accidentally placed a binding order and without the "obligated
to buy" warnings. It would also be good if there was some sort of icon in the
store that shows that they allow quote requests. Otherwise you have to get to
the last page of checkout to find out if you can ask for a quote.
| | 3. The text below the Request a Quote button reads: "You can ask the final price
to seller and place an order afterward." Really? How long has this terrible grammar
been here? Ugh.
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Years!
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| | | | | Author: | Turez | | Posted: | Sep 16, 2021 13:03 | | Subject: | Re: Order checkout misleading and badly worded | | Viewed: | 40 times | | Topic: | Technical Issues | |
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| In Technical Issues, jennnifer writes:
| | 2. After you have completed Step 4: Shipping and the Place Order button goes
live, you finally encounter the Request a Quote button. Why isn't this on
the first page of the process? How confusing is it that you've already informed
buyers that they are obligated to complete an order and now, somehow, they are
not and can request a quote?
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This has been on the roadmap for quite some time:
https://www.bricklink.com/help.asp?helpID=2453
(Under Improvements)
Whether that means it will soon be implemented or not - I don't know.
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| | | | | | | Author: | jennnifer | | Posted: | Sep 16, 2021 13:10 | | Subject: | Re: Order checkout misleading and badly worded | | Viewed: | 43 times | | Topic: | Technical Issues | |
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| In Technical Issues, Turez writes:
I am fairly certain that the lower portion of the page has not been updated in
at least 2 years. I don't think anyone still working at BrickLink started
it or is responsible for it. But, I could be wrong! It would be great if any
of that stuff was actually in the works. Everything has been about taxes and
VAT and XP for so long it's depressing.
Jen
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| | | | | | | | | Author: | jennnifer | | Posted: | Sep 16, 2021 13:20 | | Subject: | Re: Order checkout misleading and badly worded | | Viewed: | 56 times | | Topic: | Technical Issues | |
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| In Technical Issues, jennnifer writes:
| | In Technical Issues, Turez writes:
I am fairly certain that the lower portion of the page has not been updated in
at least 2 years. I don't think anyone still working at BrickLink started
it or is responsible for it. But, I could be wrong! It would be great if any
of that stuff was actually in the works. Everything has been about taxes and
VAT and XP for so long it's depressing.
Jen
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I would like to point out that I am very grateful for the release notes that
are present and frequently updated on this page by QA Rachel! It's an important
tool for advanced users and sellers to have access to info about changes and
progress around here.
Jen
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| | | | | Author: | zorbanj | | Posted: | Sep 16, 2021 13:46 | | Subject: | Re: Order checkout misleading and badly worded | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| Jen,
If you do decide to implement IC, it very occasionally does not work. I had an
order Monday that should have been IC but I had to manually issue an invoice.
This isn't the first time this has happened. None of the items purchased
had missing weight or dimension data.
In Technical Issues, jennnifer writes:
| |
So, I am thinking it's time to give IC a try. I had wanted to wait until
BrickLink made the obvious correction of adding location-based pricing to this
process, but that appears to be no one's priority.
I started off by checking out my shop as it currently is using my husband's
account. I found three problems I would like to report:
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| | | | | Author: | Gaston.La.Brick | | Posted: | Sep 16, 2021 14:12 | | Subject: | Re: Order checkout misleading and badly worded | | Viewed: | 38 times | | Topic: | Technical Issues | |
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| | | 1. After you click Proceed to Checkout and are taken to the Checkout page, the
text below the large Agree and Continue box that reads: "Items will be reserved
for you, and you will be obligated to purchase them." I don't believe this
is true at all. No wonder so many buyers are intimated by our checkout process
when they are told they are obligated to complete a purchase before even entering
their address or payment information!
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Fully agree. Please change the text so it's not only correct but doesn't
scare buyers (and replace by some re-assuring, motivating text that motivates
buyers to continue).
| | 2. After you have completed Step 4: Shipping and the Place Order button goes
live, you finally encounter the Request a Quote button. Why isn't this on
the first page of the process? How confusing is it that you've already informed
buyers that they are obligated to complete an order and now, somehow, they are
not and can request a quote?
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Fully agree again. The request a quote should be a very early and low treshold
option. Ask only the necessary (cart contents + shipping country).
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| | | | | Author: | cosmicray | | Posted: | Sep 16, 2021 14:57 | | Subject: | Re: Order checkout misleading and badly worded | | Viewed: | 52 times | | Topic: | Technical Issues | |
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| In Technical Issues, jennnifer writes:
| | 2. After you have completed Step 4: Shipping and the Place Order button goes
live, you finally encounter the Request a Quote button. Why isn't this on
the first page of the process? How confusing is it that you've already informed
buyers that they are obligated to complete an order and now, somehow, they are
not and can request a quote?
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You cannot request a quote, until the desired shipping address has been { entered
| selected | defaulted }. Because people flip addresses like crazy, the QR is
meaningless without it. If you want the QR up front, then the associated address
isn't there yet (and/or the buyer might enter a different address later).
Nita Rae
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| | | | | | | Author: | SylvainLS | | Posted: | Sep 16, 2021 15:17 | | Subject: | Re: Order checkout misleading and badly worded | | Viewed: | 53 times | | Topic: | Technical Issues | |
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| In Technical Issues, cosmicray writes:
| | In Technical Issues, jennnifer writes:
| | 2. After you have completed Step 4: Shipping and the Place Order button goes
live, you finally encounter the Request a Quote button. Why isn't this on
the first page of the process? How confusing is it that you've already informed
buyers that they are obligated to complete an order and now, somehow, they are
not and can request a quote?
|
You cannot request a quote, until the desired shipping address has been { entered
| selected | defaulted }. Because people flip addresses like crazy, the QR is
meaningless without it. If you want the QR up front, then the associated address
isn't there yet (and/or the buyer might enter a different address later).
Nita Rae
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Indeed, order and quote share a lot and practically everything you need for one,
you need for the other. But the way you ask that info should be different between
the two. And that’s where the problem is: it’s been implemented as a patch on
the order process, worded with a purpose of ordering.
So, instead of having a neutral path, with neutral forms then a choice between
order and quote or, better IMHO, a quote-oriented path separated from the start
from the order-oriented path, we have an order-oriented path with order obligations
repeated all along… and then you have, maybe, an option to discard all those
obligations and get a quote.
IOW, I think that what Jennnifer is asking when she says “Why isn’t this on the
first page of the process” is to clearly separate quote and order processes from
the start. The processes and forms will be similar but different. And the buyers
will clearly see from the start that there’s a possibility to ask for a quote.
She’s not asking to get a quote without entering any info. The “one-click quote.”
(Isn’t that patented anyway?  )
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| | | | | | | | | Author: | cosmicray | | Posted: | Sep 16, 2021 16:13 | | Subject: | Re: Order checkout misleading and badly worded | | Viewed: | 43 times | | Topic: | Technical Issues | |
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| In Technical Issues, SylvainLS writes:
| | So, instead of having a neutral path, with neutral forms then a choice between
order and quote or, better IMHO, a quote-oriented path separated from the start
from the order-oriented path, we have an order-oriented path with order obligations
repeated all along… and then you have, maybe, an option to discard all those
obligations and get a quote.
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Boom. You get it. Two points, plus a free-throw !
Nita Rae
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| | | | | Author: | infinibrix | | Posted: | Sep 17, 2021 02:19 | | Subject: | Re: Order checkout misleading and badly worded | | Viewed: | 47 times | | Topic: | Technical Issues | |
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| In Technical Issues, jennnifer writes:
| | So, I am thinking it's time to give IC a try. I had wanted to wait until
BrickLink made the obvious correction of adding location-based pricing to this
process, but that appears to be no one's priority.
I started off by checking out my shop as it currently is using my husband's
account. I found three problems I would like to report:
1. After you click Proceed to Checkout and are taken to the Checkout page, the
text below the large Agree and Continue box that reads: "Items will be reserved
for you, and you will be obligated to purchase them." I don't believe this
is true at all. No wonder so many buyers are intimated by our checkout process
when they are told they are obligated to complete a purchase before even entering
their address or payment information!
2. After you have completed Step 4: Shipping and the Place Order button goes
live, you finally encounter the Request a Quote button. Why isn't this on
the first page of the process? How confusing is it that you've already informed
buyers that they are obligated to complete an order and now, somehow, they are
not and can request a quote?
3. The text below the Request a Quote button reads: "You can ask the final price
to seller and place an order afterward." Really? How long has this terrible grammar
been here? Ugh.
Jen
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I agree hence why I've mentioned before that an order should only be considered
an official order when a buyer has gone through the process of IC at which point
they've reviewed their basket along with how much they will be paying for
shipping and by then completing the payment process the buyer has committed to
placing an ORDER anything else where no payment has been received should only
be considered a QUOTE by both Bricklink and the seller
By placing what we now call a so called order the buyer is simply inquiring about
what they are interested in purchasing and so it is then for the seller to win
that business by providing the buyer with a total price including any fees/shipping.
If you consider that most decent sellers will allow buyers to cancel at this
stage anyway and so why we do we need such a hard lined approach where a buyer
is obligated to complete a purchase when they have not yet even been able to
review the final total to pay?
In summary, an order should only be considered an order if its gone through the
IC process and payment has been received otherwise in my mind its just a quote!
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| | | | | Author: | S_H_M | | Posted: | Sep 17, 2021 05:17 | | Subject: | Re: Order checkout misleading and badly worded | | Viewed: | 32 times | | Topic: | Technical Issues | |
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| In Technical Issues, jennnifer writes:
"Items will be reserved
| | for you, and you will be obligated to purchase them."
|
...
| | 2. After you have completed Step 4: Shipping and the Place Order button goes
live, you finally encounter the Request a Quote button.
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the first isn't even true. If you ask a qoute, the items in your quote can
still be purchased by someone else.
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| | | | | | | Author: | infinibrix | | Posted: | Sep 17, 2021 05:25 | | Subject: | Re: Order checkout misleading and badly worded | | Viewed: | 44 times | | Topic: | Technical Issues | |
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| In Technical Issues, S_H_M writes:
| | In Technical Issues, jennnifer writes:
"Items will be reserved
| | for you, and you will be obligated to purchase them."
|
...
| | 2. After you have completed Step 4: Shipping and the Place Order button goes
live, you finally encounter the Request a Quote button.
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the first isn't even true. If you ask a qoute, the items in your quote can
still be purchased by someone else.
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This is the reason I feel the request a quote feature is useless. We'd be
better of renaming all maunal orders to quotes so that items can be secured whilst
the buyer awaits final invoice and only once final amount agreed to and paid
should it become an order
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USA, Illinois
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United Kingdom, England
Germany, Niedersachsen
Belgium
France, Nouvelle-Aquitaine
