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| | | Author: | Shintaku  | | Posted: | Sep 15, 2021 12:14 | | Subject: | Very strange situation here | | Viewed: | 322 times | | Topic: | Help | |
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| So this happened.
User XXX makes me an order pays via paypal.
In the address the way is missing. Only name, city and State.
He writes me telling me to ship to an address that has same city and State.
On paypal he has the same address he has on bricklink: no way, only name city
and state so I'm inclined to think he did this on purpose (perhaps he doesn't
want to give out his complete address? Who knows)
I call paypal to double check if I can ship to a different address and they say
NO, you can't ship to a different address so I report to the buyer that he
has to make a new payment with the CORRECT address. The buyer refuses.
I can't ship the order to a non valid address (the postal service will refuse
also to do such) so I am forced to make a refund.
AND LOSE MONEY
Now I reverted the order payment from PAID to NOT PAID and order status from
PAID to READY.
Questions
1) BRICKLINK still assumes that the order has been paid, though fully refunded
(acknowledged by BL too), because the amount is in bold characters.
Is this a technical issue? Shouldn't a refunded payment return to NON BOLD
characters?
2) This user was rough, rude and uncooperative. I want to proceed and in 3 days
I will be able to start a NPB. Will Bricklink side with the buyer since he can
show the payment's transaction number, or will bricklink side with me since
that transaction has been fully refunded?
3) Is there a way to report users that have bogus data? This is an Italian user,
I believe BL can surely tell if an american user has a bogus address, but for
an italian one the team should trust an indigenous person?
I understand and agree that BUYERS should be protected the most, but isn't
there too few tools to prevent SELLERS from being scammed/being unable to ship
an order?
Thanks for the time you will spend answering me.
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| | | | | Author: | Shintaku | | Posted: | Sep 15, 2021 12:17 | | Subject: | Re: Very strange situation here | | Viewed: | 70 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | So this happened.
User XXX makes me an order pays via paypal.
In the address the way is missing. Only name, city and State.
He writes me telling me to ship to an address that has same city and State.
On paypal he has the same address he has on bricklink: no way, only name city
and state so I'm inclined to think he did this on purpose (perhaps he doesn't
want to give out his complete address? Who knows)
I call paypal to double check if I can ship to a different address and they say
NO, you can't ship to a different address so I report to the buyer that he
has to make a new payment with the CORRECT address. The buyer refuses.
I can't ship the order to a non valid address (the postal service will refuse
also to do such) so I am forced to make a refund.
AND LOSE MONEY
Now I reverted the order payment from PAID to NOT PAID and order status from
PAID to READY.
Questions
1) BRICKLINK still assumes that the order has been paid, though fully refunded
(acknowledged by BL too), because the amount is in bold characters.
Is this a technical issue? Shouldn't a refunded payment return to NON BOLD
characters?
2) This user was rough, rude and uncooperative. I want to proceed and in 3 days
I will be able to start a NPB. Will Bricklink side with the buyer since he can
show the payment's transaction number, or will bricklink side with me since
that transaction has been fully refunded?
3) Is there a way to report users that have bogus data? This is an Italian user,
I believe BL can surely tell if an american user has a bogus address, but for
an italian one the team should trust an indigenous person?
I understand and agree that BUYERS should be protected the most, but isn't
there too few tools to prevent SELLERS from being scammed/being unable to ship
an order?
Thanks for the time you will spend answering me.
|
EDIT:
I am wrong on question 1. It is not bold. So ok on that, my bad.
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| | | | | | | Author: | TheBrickGuys | | Posted: | Sep 15, 2021 18:05 | | Subject: | Re: Very strange situation here | | Viewed: | 92 times | | Topic: | Help | |
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| In Help, Shintaku writes:
| | In Help, Shintaku writes:
| | So this happened.
User XXX makes me an order pays via paypal.
In the address the way is missing. Only name, city and State.
He writes me telling me to ship to an address that has same city and State.
On paypal he has the same address he has on bricklink: no way, only name city
and state so I'm inclined to think he did this on purpose (perhaps he doesn't
want to give out his complete address? Who knows)
I call paypal to double check if I can ship to a different address and they say
NO, you can't ship to a different address so I report to the buyer that he
has to make a new payment with the CORRECT address. The buyer refuses.
I can't ship the order to a non valid address (the postal service will refuse
also to do such) so I am forced to make a refund.
AND LOSE MONEY
Now I reverted the order payment from PAID to NOT PAID and order status from
PAID to READY.
Questions
1) BRICKLINK still assumes that the order has been paid, though fully refunded
(acknowledged by BL too), because the amount is in bold characters.
Is this a technical issue? Shouldn't a refunded payment return to NON BOLD
characters?
2) This user was rough, rude and uncooperative. I want to proceed and in 3 days
I will be able to start a NPB. Will Bricklink side with the buyer since he can
show the payment's transaction number, or will bricklink side with me since
that transaction has been fully refunded?
3) Is there a way to report users that have bogus data? This is an Italian user,
I believe BL can surely tell if an american user has a bogus address, but for
an italian one the team should trust an indigenous person?
I understand and agree that BUYERS should be protected the most, but isn't
there too few tools to prevent SELLERS from being scammed/being unable to ship
an order?
Thanks for the time you will spend answering me.
|
EDIT:
I am wrong on question 1. It is not bold. So ok on that, my bad.
|
To question #1. You can now change the order from "Ready" to "Pending" to help
show to BrickLink that the order has not been paid for.
#2 Just as a reminder, you wont be able to file an NPB until 7 days have past,
not 3.
Jim
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| | | | | Author: | tec | | Posted: | Sep 15, 2021 13:27 | | Subject: | Re: Very strange situation here | | Viewed: | 81 times | | Topic: | Help | |
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| Does he live in contemplation of the holy brick, on an island with population:1
???
Totally unrelated pic courtesy of google "lonely island mediterrean"
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| | | | | | | Author: | Shintaku | | Posted: | Sep 15, 2021 15:16 | | Subject: | Re: Very strange situation here | | Viewed: | 64 times | | Topic: | Help | |
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| In Help, tec writes:
| | Does he live in contemplation of the holy brick, on an island with population:1
???
Totally unrelated pic courtesy of google "lonely island mediterrean"
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I obviously meant STREET.
There is NO STREET in his address.
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| | | | | | | | | Author: | zorbanj | | Posted: | Sep 15, 2021 15:22 | | Subject: | Re: Very strange situation here | | Viewed: | 56 times | | Topic: | Help | |
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| Have you asked the buyer how he expects to have his order delivered with an incomplete
address?
In Help, Shintaku writes:
| | In Help, tec writes:
| | Does he live in contemplation of the holy brick, on an island with population:1
???
Totally unrelated pic courtesy of google "lonely island mediterrean"
|
I obviously meant STREET.
There is NO STREET in his address.
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Sep 15, 2021 15:27 | | Subject: | Re: Very strange situation here | | Viewed: | 52 times | | Topic: | Help | |
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| Aren't there tiny villages here and there where everyone knows everyone else
and houses don't have numbers?
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| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Sep 15, 2021 16:00 | | Subject: | Re: Very strange situation here | | Viewed: | 44 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | Aren't there tiny villages here and there where everyone knows everyone else
and houses don't have numbers?
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Yes.
And roads with no names.
And sometimes, there’s a local name for a couple of “isolated” houses… and there’s
no sign at the location.
I know someone who, before eventually getting a number (very recently), used
to add “first house with a flat roof” for deliveries… hoping the deliverer didn’t
take the road the other way 
Lot’s of special cases.
And that’s for a country that have had named streets and numbered houses for
a couple centuries 
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| | | | | | | | | | | | | Author: | Shintaku | | Posted: | Sep 17, 2021 04:54 | | Subject: | Re: Very strange situation here | | Viewed: | 21 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | Aren't there tiny villages here and there where everyone knows everyone else
and houses don't have numbers?
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Yes but that's not the case.
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| | | | | | | | | | | Author: | Shintaku | | Posted: | Sep 17, 2021 04:53 | | Subject: | Re: Very strange situation here | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, zorbanj writes:
| | Have you asked the buyer how he expects to have his order delivered with an incomplete
address?
In Help, Shintaku writes:
| | In Help, tec writes:
| | Does he live in contemplation of the holy brick, on an island with population:1
???
Totally unrelated pic courtesy of google "lonely island mediterrean"
|
I obviously meant STREET.
There is NO STREET in his address.
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He sent me his complete address in private but shipping to that one violates
paypal terms.
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| | | | | | | Author: | cplonsdale | | Posted: | Sep 15, 2021 15:55 | | Subject: | Re: Very strange situation here | | Viewed: | 61 times | | Topic: | Help | |
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| Not really that lonely if the mainland is shown in context is it? Pic courtesy
of my holiday snaps.
In Help, tec writes:
| | Does he live in contemplation of the holy brick, on an island with population:1
???
Totally unrelated pic courtesy of google "lonely island mediterrean"
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| | | | | | | | | Author: | tec | | Posted: | Sep 16, 2021 04:59 | | Subject: | Re: Very strange situation here | | Viewed: | 56 times | | Topic: | Help | |
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| LOL you post random pic and some guy went there. The internet is amazing
OT did you walk on that piece of land too?
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| | | | | | | | | | | Author: | cplonsdale | | Posted: | Sep 17, 2021 18:38 | | Subject: | Re: Very strange situation here | | Viewed: | 56 times | | Topic: | Help | |
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| In Help, tec writes:
| | LOL you post random pic and some guy went there. The internet is amazing
OT did you walk on that piece of land too?
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Yes I swam/waded over one year, Its on the Northwest coast of Cyprus.
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| | | | | Author: | Andrsv | | Posted: | Sep 15, 2021 15:54 | | Subject: | Re: Very strange situation here | | Viewed: | 63 times | | Topic: | Help | |
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| I don't know about Italy, but some places in Norway does not have a street
name and also not a house number. I guess when population of the zip code is
less than 100, post service has no need for it...in 2016 Norway tried to give
a street name for everyone, but I don't think they've succeeded yet 
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| | | | | | | Author: | cosmicray | | Posted: | Sep 17, 2021 13:09 | | Subject: | Re: Very strange situation here | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, Andrsv writes:
| | I don't know about Italy, but some places in Norway does not have a street
name and also not a house number. I guess when population of the zip code is
less than 100, post service has no need for it...in 2016 Norway tried to give
a street name for everyone, but I don't think they've succeeded yet
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In the USA, and where a zip code has less than 100 (possibly less than 200) potential
customers, the post office gives everyone a free PO Box and tells them to come
and pick it up. The customer may have a 9-1-1 street address, but USPS does not
deliver to that.
Nita Rae
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| | | | | Author: | bigasbricks | | Posted: | Sep 15, 2021 16:02 | | Subject: | Re: Very strange situation here | | Viewed: | 66 times | | Topic: | Help | |
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| Sorry to hear you are going through all that. Many sellers are experiencing an
influx of issues like this. Keep your head up and keep chugging along. We have
had PayPal reverse any fees we would be charged if the address is not valid.
Help, Shintaku writes:
| | So this happened.
User XXX makes me an order pays via paypal.
In the address the way is missing. Only name, city and State.
He writes me telling me to ship to an address that has same city and State.
On paypal he has the same address he has on bricklink: no way, only name city
and state so I'm inclined to think he did this on purpose (perhaps he doesn't
want to give out his complete address? Who knows)
I call paypal to double check if I can ship to a different address and they say
NO, you can't ship to a different address so I report to the buyer that he
has to make a new payment with the CORRECT address. The buyer refuses.
I can't ship the order to a non valid address (the postal service will refuse
also to do such) so I am forced to make a refund.
AND LOSE MONEY
Now I reverted the order payment from PAID to NOT PAID and order status from
PAID to READY.
Questions
1) BRICKLINK still assumes that the order has been paid, though fully refunded
(acknowledged by BL too), because the amount is in bold characters.
Is this a technical issue? Shouldn't a refunded payment return to NON BOLD
characters?
2) This user was rough, rude and uncooperative. I want to proceed and in 3 days
I will be able to start a NPB. Will Bricklink side with the buyer since he can
show the payment's transaction number, or will bricklink side with me since
that transaction has been fully refunded?
3) Is there a way to report users that have bogus data? This is an Italian user,
I believe BL can surely tell if an american user has a bogus address, but for
an italian one the team should trust an indigenous person?
I understand and agree that BUYERS should be protected the most, but isn't
there too few tools to prevent SELLERS from being scammed/being unable to ship
an order?
Thanks for the time you will spend answering me.
|
|
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| | | | | | | Author: | Shintaku | | Posted: | Sep 17, 2021 04:55 | | Subject: | Re: Very strange situation here | | Viewed: | 30 times | | Topic: | Help | |
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| Paypal did in fact refund me the fees.
Thanks!
In Help, bigasbricks writes:
| | Sorry to hear you are going through all that. Many sellers are experiencing an
influx of issues like this. Keep your head up and keep chugging along. We have
had PayPal reverse any fees we would be charged if the address is not valid.
Help, Shintaku writes:
| | So this happened.
User XXX makes me an order pays via paypal.
In the address the way is missing. Only name, city and State.
He writes me telling me to ship to an address that has same city and State.
On paypal he has the same address he has on bricklink: no way, only name city
and state so I'm inclined to think he did this on purpose (perhaps he doesn't
want to give out his complete address? Who knows)
I call paypal to double check if I can ship to a different address and they say
NO, you can't ship to a different address so I report to the buyer that he
has to make a new payment with the CORRECT address. The buyer refuses.
I can't ship the order to a non valid address (the postal service will refuse
also to do such) so I am forced to make a refund.
AND LOSE MONEY
Now I reverted the order payment from PAID to NOT PAID and order status from
PAID to READY.
Questions
1) BRICKLINK still assumes that the order has been paid, though fully refunded
(acknowledged by BL too), because the amount is in bold characters.
Is this a technical issue? Shouldn't a refunded payment return to NON BOLD
characters?
2) This user was rough, rude and uncooperative. I want to proceed and in 3 days
I will be able to start a NPB. Will Bricklink side with the buyer since he can
show the payment's transaction number, or will bricklink side with me since
that transaction has been fully refunded?
3) Is there a way to report users that have bogus data? This is an Italian user,
I believe BL can surely tell if an american user has a bogus address, but for
an italian one the team should trust an indigenous person?
I understand and agree that BUYERS should be protected the most, but isn't
there too few tools to prevent SELLERS from being scammed/being unable to ship
an order?
Thanks for the time you will spend answering me.
|
|
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| | | | | Author: | Leftoverbricks | | Posted: | Sep 16, 2021 01:18 | | Subject: | Re: Very strange situation here | | Viewed: | 49 times | | Topic: | Help | |
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| | Did you try Google Maps? |
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| | | | | | | Author: | Shintaku | | Posted: | Sep 17, 2021 04:56 | | Subject: | Re: Very strange situation here | | Viewed: | 39 times | | Topic: | Help | |
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| In Help, Leftoverbricks writes:
The buyer gave me his complete address in a private message but shipping to that
one violates paypal terms.
This means that if he receives the package he can turn on me saying I shipped
to a different address thus making he winning any paypal claim he would start.
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| | | | | Author: | cosmicray | | Posted: | Sep 17, 2021 13:12 | | Subject: | Re: Very strange situation here | | Viewed: | 46 times | | Topic: | Suggestions | |
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| In Help, Shintaku writes:
| | I can't ship the order to a non valid address (the postal service will refuse
also to do such) so I am forced to make a refund.
AND LOSE MONEY
|
Side comment ... This is yet another example of why payments should be authorized,
and not actually charged, until the seller has reviewed the order details. Canceling
an authorization would have little to no associated costs.
Nita Rae
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Italy, Lombardia
USA, California
France, Nouvelle-Aquitaine
United Kingdom, Scotland
Norway, Rogaland
Netherlands, Overijssel