Discussion Forum: Thread 309121

 Author: Yourbricks View Messages Posted By Yourbricks
 Posted: Sep 9, 2021 15:47
 Subject: About cancel orders
 Viewed: 72 times
 Topic: Help
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Yourbricks (5052)

Location:  Norway
Member Since Contact Type Status
Feb 20, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: YourBricks Norway
Hello

Can I (seller) cancel the order immediately it was made, becouse I dont have
all the items buyer order

(Seller did not have items after order was submitted)

I can, but it is valid reason?

Thanks
 Author: Brick_Qc View Messages Posted By Brick_Qc
 Posted: Sep 9, 2021 15:49
 Subject: Re: About cancel orders
 Viewed: 24 times
 Topic: Help
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Brick_Qc (3758)

Location:  Canada, Quebec
Member Since Contact Type Status
Aug 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick_Qc
In Help, Yourbricks writes:
  Hello

Can I (seller) cancel the order immediately it was made, becouse I dont have
all the items buyer order

(Seller did not have items after order was submitted)

I can, but it is valid reason?

Thanks

Sure, but perhaps contact your buyer beforehand if that's not already done.
 Author: jbroman View Messages Posted By jbroman
 Posted: Sep 11, 2021 05:53
 Subject: Re: About cancel orders
 Viewed: 33 times
 Topic: Help
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jbroman (985)

Location:  Canada, British Columbia
Member Since Contact Type Status
Oct 16, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Big Boy's Bricks
In Help, Yourbricks writes:
  Hello

Can I (seller) cancel the order immediately it was made, becouse I dont have
all the items buyer order

(Seller did not have items after order was submitted)

I can, but it is valid reason?

Thanks

Indeed contact the buyer.
You could also do an Order Item Removal Request if the buyer still wants the
other items
https://www.bricklink.com/retractOrderItem.asp?viewAction=A
 Author: manganschlamm View Messages Posted By manganschlamm
 Posted: Sep 11, 2021 06:15
 Subject: Re: About cancel orders
 Viewed: 47 times
 Topic: Help
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manganschlamm (1938)

Location:  Germany, Nordrhein-Westfalen
Member Since Contact Type Status
Mar 8, 2016 Contact Member Buyer
Buying Privileges - OK
In Help, Yourbricks writes:
  Hello

Can I (seller) cancel the order immediately it was made, becouse I dont have
all the items buyer order

(Seller did not have items after order was submitted)

I can, but it is valid reason?

Thanks


I think this reason for cancellation applies to the buyer in the first place.
The correct sequence would be:
1) Ask the buyer if he/she would like to cancel the order or go ahead with the
order despite the missing items. You should mention also refund options for the
missing items.
2) If buyer agrees to go ahead with the order, you can initiate an item removal
request. Otherwise, buyer should initiate an order cancel request.

Sometimes buyers place an order because of one or few specific items they are
in great need of. And add some parts they can anyway use to the order. Sometimes
to meet a minimum buy or to make shipping more economic. If this item is missing,
buyer may want to cancel. If the desired item is not missing, buyer may want
to go ahead with the order.

I would also suggest that in case you as the seller can not supply some of the
items in the order, you should not ask the buyer to meet the minimum buy any
more. It was not the buyer who brought the order below that threshold.