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| | | Author: | STEEL  | | Posted: | Sep 9, 2021 03:00 | | Subject: | Error message "No payment methods available" | | Viewed: | 57 times | | Topic: | Help | |
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| Why do I keep getting customers messaging me to say they can't buy and they
are getting THIS error message: "No payment methods available" ?? 
I ship worldwide, always have. I have not changed ANYTHING and up until about
4-6 weeks ago everything was fine, but this has happened about 6 times in the
last few weeks, I can't figure out why and I am losing sales !!!
I contacted Bricklink when it was first happening about a month ago, but no one
has replied!
HELP PLEASE
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| | | | | Author: | Vosblokjes | | Posted: | Sep 9, 2021 03:10 | | Subject: | Re: Error message "No payment methods available" | | Viewed: | 26 times | | Topic: | Help | |
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| In Help, STEEL writes:
| | Why do I keep getting customers messaging me to say they can't buy and they
are getting THIS error message: "No payment methods available" ??
I ship worldwide, always have. I have not changed ANYTHING and up until about
4-6 weeks ago everything was fine, but this has happened about 6 times in the
last few weeks, I can't figure out why and I am losing sales !!!
I contacted Bricklink when it was first happening about a month ago, but no one
has replied!
HELP PLEASE
|
are you sure that they are getting the stated error?
And from what countries do they come?
I do see a notice:
Seller does not support orders shipping to Netherlands when item total is equal
to or less than €150 (~AU $240.82).
But once above that total I see no other errors.
You don't offer PayPal onsite, so that would be the reason for the note.
And it makes that US buyers cannot buy from you. I'm not sue what error they
would get, I guess something like no shipping to their state/country
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| | | | | | | Author: | STEEL | | Posted: | Sep 9, 2021 05:29 | | Subject: | Re: Error message "No payment methods available" | | Viewed: | 25 times | | Topic: | Help | |
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| In Help, BasKrie writes:
| | In Help, STEEL writes:
| | Why do I keep getting customers messaging me to say they can't buy and they
are getting THIS error message: "No payment methods available" ??
I ship worldwide, always have. I have not changed ANYTHING and up until about
4-6 weeks ago everything was fine, but this has happened about 6 times in the
last few weeks, I can't figure out why and I am losing sales !!!
I contacted Bricklink when it was first happening about a month ago, but no one
has replied!
HELP PLEASE
|
are you sure that they are getting the stated error?
And from what countries do they come?
I do see a notice:
Seller does not support orders shipping to Netherlands when item total is equal
to or less than €150 (~AU $240.82).
But once above that total I see no other errors.
You don't offer PayPal onsite, so that would be the reason for the note.
And it makes that US buyers cannot buy from you. I'm not sue what error they
would get, I guess something like no shipping to their state/country
|
This is VERY weird. I did have pay-pal Onsite set up and somehow the box for
it in my settings has been "unchecked"? Anyway, I have now fixed that.
BUT...
I get this issue from people in my home country (Australia) and I have had it
with UK buyers, a guy from India yesterday and also new Zealand.
Now that I have fixed (I hope) the issue, would you mind checking again for me?
THANKS!!
|
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| | | | | | | | | Author: | Vosblokjes | | Posted: | Sep 9, 2021 09:28 | | Subject: | Re: Error message "No payment methods available" | | Viewed: | 23 times | | Topic: | Help | |
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| In Help, STEEL writes:
| | In Help, BasKrie writes:
| | In Help, STEEL writes:
| | Why do I keep getting customers messaging me to say they can't buy and they
are getting THIS error message: "No payment methods available" ??
I ship worldwide, always have. I have not changed ANYTHING and up until about
4-6 weeks ago everything was fine, but this has happened about 6 times in the
last few weeks, I can't figure out why and I am losing sales !!!
I contacted Bricklink when it was first happening about a month ago, but no one
has replied!
HELP PLEASE
|
are you sure that they are getting the stated error?
And from what countries do they come?
I do see a notice:
Seller does not support orders shipping to Netherlands when item total is equal
to or less than €150 (~AU $240.82).
But once above that total I see no other errors.
You don't offer PayPal onsite, so that would be the reason for the note.
And it makes that US buyers cannot buy from you. I'm not sue what error they
would get, I guess something like no shipping to their state/country
|
This is VERY weird. I did have pay-pal Onsite set up and somehow the box for
it in my settings has been "unchecked"? Anyway, I have now fixed that.
BUT...
I get this issue from people in my home country (Australia) and I have had it
with UK buyers, a guy from India yesterday and also new Zealand.
Now that I have fixed (I hope) the issue, would you mind checking again for me?
THANKS!!
|
The notice does not appear anymore 
So that's fixed.
But doesn't explain the other issues.
You will have try and get more info from the potential buyers.
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| | | | | | | | | | | Author: | STEEL | | Posted: | Sep 9, 2021 10:08 | | Subject: | Re: Error message "No payment methods available" | | Viewed: | 19 times | | Topic: | Help | |
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| In Help, BasKrie writes:
| | In Help, STEEL writes:
| | In Help, BasKrie writes:
| | In Help, STEEL writes:
| | Why do I keep getting customers messaging me to say they can't buy and they
are getting THIS error message: "No payment methods available" ??
I ship worldwide, always have. I have not changed ANYTHING and up until about
4-6 weeks ago everything was fine, but this has happened about 6 times in the
last few weeks, I can't figure out why and I am losing sales !!!
I contacted Bricklink when it was first happening about a month ago, but no one
has replied!
HELP PLEASE
|
are you sure that they are getting the stated error?
And from what countries do they come?
I do see a notice:
Seller does not support orders shipping to Netherlands when item total is equal
to or less than €150 (~AU $240.82).
But once above that total I see no other errors.
You don't offer PayPal onsite, so that would be the reason for the note.
And it makes that US buyers cannot buy from you. I'm not sue what error they
would get, I guess something like no shipping to their state/country
|
This is VERY weird. I did have pay-pal Onsite set up and somehow the box for
it in my settings has been "unchecked"? Anyway, I have now fixed that.
BUT...
I get this issue from people in my home country (Australia) and I have had it
with UK buyers, a guy from India yesterday and also new Zealand.
Now that I have fixed (I hope) the issue, would you mind checking again for me?
THANKS!!
|
The notice does not appear anymore
So that's fixed.
But doesn't explain the other issues.
You will have try and get more info from the potential buyers.
|
Thanks for your help!!
|
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| | | | | | | | | | | | | Author: | calsbricks | | Posted: | Sep 9, 2021 10:17 | | Subject: | Re: Error message "No payment methods available" | | Viewed: | 27 times | | Topic: | Help | |
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| In Help, STEEL writes:
| | In Help, BasKrie writes:
| | In Help, STEEL writes:
| | In Help, BasKrie writes:
| | In Help, STEEL writes:
| | Why do I keep getting customers messaging me to say they can't buy and they
are getting THIS error message: "No payment methods available" ??
I ship worldwide, always have. I have not changed ANYTHING and up until about
4-6 weeks ago everything was fine, but this has happened about 6 times in the
last few weeks, I can't figure out why and I am losing sales !!!
I contacted Bricklink when it was first happening about a month ago, but no one
has replied!
HELP PLEASE
|
are you sure that they are getting the stated error?
And from what countries do they come?
I do see a notice:
Seller does not support orders shipping to Netherlands when item total is equal
to or less than €150 (~AU $240.82).
But once above that total I see no other errors.
You don't offer PayPal onsite, so that would be the reason for the note.
And it makes that US buyers cannot buy from you. I'm not sue what error they
would get, I guess something like no shipping to their state/country
|
This is VERY weird. I did have pay-pal Onsite set up and somehow the box for
it in my settings has been "unchecked"? Anyway, I have now fixed that.
BUT...
I get this issue from people in my home country (Australia) and I have had it
with UK buyers, a guy from India yesterday and also new Zealand.
Now that I have fixed (I hope) the issue, would you mind checking again for me?
THANKS!!
|
The notice does not appear anymore
So that's fixed.
But doesn't explain the other issues.
You will have try and get more info from the potential buyers.
|
Thanks for your help!!
|
Just a short added comment. You do not require an onsite payment method unless
you are selling to the USA (states that have a sales tax) and the EU - not needed
for Switzerland, for example.
Bricklinks logic is if you are selling to either of those categories you must
provide them with a method of collecting the applicable tax. If not then all
is normal/
Their philosophic on this is it is a more modern way to run a marketplace (online
payment methods) - that might be the case but the terms of these marketplace
'deals' are still not suitable (Handing full control of the stores funds
to the marketplace owner)
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| | | | | Author: | beaverbrick | | Posted: | Sep 9, 2021 03:15 | | Subject: | Re: Error message "No payment methods available" | | Viewed: | 22 times | | Topic: | Help | |
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| You need an "Onsite" payment method (PayPal and/or Stripe) for international
buyers... so that BrickLink can collect the relevant VAT/tax.
In Help, STEEL writes:
| | Why do I keep getting customers messaging me to say they can't buy and they
are getting THIS error message: "No payment methods available" ??
I ship worldwide, always have. I have not changed ANYTHING and up until about
4-6 weeks ago everything was fine, but this has happened about 6 times in the
last few weeks, I can't figure out why and I am losing sales !!!
I contacted Bricklink when it was first happening about a month ago, but no one
has replied!
HELP PLEASE
|
|
|
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| | | | | | | Author: | STEEL | | Posted: | Sep 9, 2021 05:14 | | Subject: | Re: Error message "No payment methods available" | | Viewed: | 22 times | | Topic: | Help | |
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| In Help, beaverbrick writes:
| | You need an "Onsite" payment method (PayPal and/or Stripe) for international
buyers... so that BrickLink can collect the relevant VAT/tax.
In Help, STEEL writes:
| | Why do I keep getting customers messaging me to say they can't buy and they
are getting THIS error message: "No payment methods available" ??
I ship worldwide, always have. I have not changed ANYTHING and up until about
4-6 weeks ago everything was fine, but this has happened about 6 times in the
last few weeks, I can't figure out why and I am losing sales !!!
I contacted Bricklink when it was first happening about a month ago, but no one
has replied!
HELP PLEASE
|
|
I DO have pay-pal onsite activated. Have done so for a very long time... So that
is not the issue.
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| | | | | | | | | Author: | Llewyn | | Posted: | Sep 9, 2021 05:40 | | Subject: | Re: Error message "No payment methods available" | | Viewed: | 26 times | | Topic: | Help | |
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| Do you know at what stage they're getting the error? I just tried a couple
of carts in your store - one for a set that required an invoice, one for small
parts at your minimum order that offered AusPost, and in each case got the Place
Order or Checkout button available, with onsite Paypal offered and VAT calculated
correctly. Obviously I'm not going to click any further to check past that
point!
In Help, STEEL writes:
| | I DO have pay-pal onsite activated. Have done so for a very long time... So that
is not the issue.
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| | | | | | | | | | | Author: | STEEL | | Posted: | Sep 9, 2021 10:10 | | Subject: | Re: Error message "No payment methods available" | | Viewed: | 18 times | | Topic: | Help | |
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| In Help, Llewyn writes:
| | Do you know at what stage they're getting the error? I just tried a couple
of carts in your store - one for a set that required an invoice, one for small
parts at your minimum order that offered AusPost, and in each case got the Place
Order or Checkout button available, with onsite Paypal offered and VAT calculated
correctly. Obviously I'm not going to click any further to check past that
point!
In Help, STEEL writes:
| | I DO have pay-pal onsite activated. Have done so for a very long time... So that
is not the issue.
|
|
Turns out I DIDN'T have onsite chosen for international (although it was
previously checked as I was getting international orders) But today I checked
and it was off so I turned it on again, so that is most likely why it works for
you now?
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| | | | | | | | | | | | | Author: | Llewyn | | Posted: | Sep 9, 2021 10:16 | | Subject: | Re: Error message "No payment methods available" | | Viewed: | 18 times | | Topic: | Help | |
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| Ah, that figures - looking at the timing of the posts you posted saying you'd
fixed that around the time I was testing it, explains why it worked first time
for me. Glad you're back in business!
In Help, STEEL writes:
| | Turns out I DIDN'T have onsite chosen for international (although it was
previously checked as I was getting international orders) But today I checked
and it was off so I turned it on again, so that is most likely why it works for
you now?
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| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Sep 9, 2021 10:25 | | Subject: | Re: Error message "No payment methods available" | | Viewed: | 25 times | | Topic: | Help | |
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| In Help, STEEL writes:
| | […]
Turns out I DIDN'T have onsite chosen for international (although it was
previously checked as I was getting international orders)
|
“Onsite” became needed for UK on June 1st and EU on July 1st only.
It started in October last year for some US states but states have been added
regularly since https://www.bricklink.com/help.asp?helpID=2503
And it doesn’t apply to other countries.
So you may have had international orders from the USA, UK and EU before June/July
without Onsite, and you still may have orders from any other country without
Onsite… until BL also has to collect taxes for them.
| | But today I checked
and it was off so I turned it on again, so that is most likely why it works for
you now?
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Australia, Western Australia
Netherlands, Drenthe
United Kingdom, England
France, Nouvelle-Aquitaine