| Discussion Forum: Thread 308188 |
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| | | Author: | youngerandson  | | Posted: | Aug 20, 2021 18:08 | | Subject: | Can't send invoice. | | Viewed: | 50 times | | Topic: | Technical Issues | |
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| I'm trying to invoice a customer for an order (too bulky for my pre-configured
shipping options).
When trying to invoice, I get the error message shown in the picture.
How can I get an invoice to my customer in timely fashion?
Thanks for any help,
-Pete Younger
Younger and Son LLC
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| | | | | Author: | Vosblokjes | | Posted: | Aug 21, 2021 01:11 | | Subject: | Re: Can't send invoice. | | Viewed: | 26 times | | Topic: | Technical Issues | |
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| In Technical Issues, youngerandson writes:
| | I'm trying to invoice a customer for an order (too bulky for my pre-configured
shipping options).
When trying to invoice, I get the error message shown in the picture.
How can I get an invoice to my customer in timely fashion?
Thanks for any help,
-Pete Younger
Younger and Son LLC
|
https://www.bricklink.com/messageThread.asp?ID=307056
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| | | | | | | Author: | youngerandson | | Posted: | Aug 21, 2021 10:21 | | Subject: | Re: Can't send invoice. | | Viewed: | 19 times | | Topic: | Technical Issues | |
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| Thanks for your reply.
I had this issue previously, and support helped me change the custom message
so that it didn't run into this issue. It was a matter of adding some additional
tags that the newer system required.
Turns out that reverting to the default DID address the problem, so it looks
like another iteration of the same basic issue. I had sort of skipped this idea
in my own troubleshooting, because I trusted the solution support gave the first
time.
Much appreciation for your help.
-Pete Younger
Younger and Son LLC
In Technical Issues, BasKrie writes:
| | In Technical Issues, youngerandson writes:
| | I'm trying to invoice a customer for an order (too bulky for my pre-configured
shipping options).
When trying to invoice, I get the error message shown in the picture.
How can I get an invoice to my customer in timely fashion?
Thanks for any help,
-Pete Younger
Younger and Son LLC
|
https://www.bricklink.com/messageThread.asp?ID=307056
|
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| | | | | | | | | Author: | Vosblokjes | | Posted: | Aug 21, 2021 10:45 | | Subject: | Re: Can't send invoice. | | Viewed: | 24 times | | Topic: | Technical Issues | |
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| In Technical Issues, youngerandson writes:
| | Thanks for your reply.
I had this issue previously, and support helped me change the custom message
so that it didn't run into this issue. It was a matter of adding some additional
tags that the newer system required.
Turns out that reverting to the default DID address the problem, so it looks
like another iteration of the same basic issue. I had sort of skipped this idea
in my own troubleshooting, because I trusted the solution support gave the first
time.
Much appreciation for your help.
-Pete Younger
Younger and Son LLC
In Technical Issues, BasKrie writes:
| | In Technical Issues, youngerandson writes:
| | I'm trying to invoice a customer for an order (too bulky for my pre-configured
shipping options).
When trying to invoice, I get the error message shown in the picture.
How can I get an invoice to my customer in timely fashion?
Thanks for any help,
-Pete Younger
Younger and Son LLC
|
https://www.bricklink.com/messageThread.asp?ID=307056
|
|
Hello Pete,
It might be that you were helped for the TAX things in the US and now are getting
the error because of the VAT things.
But that should imply that you are selling to an EU buyer, and that is just guessing
from my side 
Glad it helped you out.
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| | | | | | | | | | | Author: | youngerandson | | Posted: | Aug 23, 2021 14:44 | | Subject: | Re: Can't send invoice. | | Viewed: | 17 times | | Topic: | Technical Issues | |
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| In Technical Issues, BasKrie writes:
| | In Technical Issues, youngerandson writes:
| | Thanks for your reply.
I had this issue previously, and support helped me change the custom message
so that it didn't run into this issue. It was a matter of adding some additional
tags that the newer system required.
Turns out that reverting to the default DID address the problem, so it looks
like another iteration of the same basic issue. I had sort of skipped this idea
in my own troubleshooting, because I trusted the solution support gave the first
time.
Much appreciation for your help.
-Pete Younger
Younger and Son LLC
In Technical Issues, BasKrie writes:
| | In Technical Issues, youngerandson writes:
| | I'm trying to invoice a customer for an order (too bulky for my pre-configured
shipping options).
When trying to invoice, I get the error message shown in the picture.
How can I get an invoice to my customer in timely fashion?
Thanks for any help,
-Pete Younger
Younger and Son LLC
|
https://www.bricklink.com/messageThread.asp?ID=307056
|
|
Hello Pete,
It might be that you were helped for the TAX things in the US and now are getting
the error because of the VAT things.
But that should imply that you are selling to an EU buyer, and that is just guessing
from my side
Glad it helped you out.
|
Both times I went through it was US buyers and thus not VAT. But I'm just
recording that in case anyone else happens on this record. All is well now that
I've reverted to the default message.
Thanks again.
-Pete
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USA, Texas
Netherlands, Drenthe