However they are no longer able to process the request because of the time limit
yet if a feedback has been left by mistake, it’s been left by mistake and so
why should it matter?
The situation was that I had a buyer from Kuwait that had sent payment yet I
hadn’t shipped for a few days and so they communicated with me using the following
neutral feedback:-
“Hello. Why is the order still pending?”
In truth we usually always ship same day/next business day after receiving payment
but in this instance we didn’t pick up the payment partly because the buyer didn’t
use on-site payment but also because they paid manually via paypal using a completely
different email address to the one they use on Bricklink and also without including
the all important Bricklink order reference (something we ask to be included
when invoicing so we can match payment to order!)
The problem is after shipping our item took quite a bit of time to reach them
in Kuwait and although I checked in with them a couple of times to see whether
it had arrived I couldn’t really expect them to modify any feedback until they’ve
actually received their goods and so it required a degree of patience before
I could put my case to them regarding feedback removal. However at the right
time I explained that feedback shouldn’t be used as a means of communication
and also that the only reason we didn’t ship earlier was because of not being
able to identify their payment due to no Bricklink order reference being included
and also the fact they used a completely different email for payment!
They actually responded as follows:-
“Hello!
The goods have arrived! All completed with extra pieces… Thank you for that.
I couldn’t write that with a “thank you” note because it says I couldn’t write
anything else. I don’t know how to remove the neutral feedback. If you could
teach me, that would be great.
I’m sorry for the mess I made and I wish that you could forgive me for that.
It was my mistake for using 2 emails.
Thank you!”
Therefore shouldn’t I be able to get this removed in this instance? Is there
another way?
However they are no longer able to process the request because of the time limit
yet if a feedback has been left by mistake, it’s been left by mistake and so
why should it matter?
The situation was that I had a buyer from Kuwait that had sent payment yet I
hadn’t shipped for a few days and so they communicated with me using the following
neutral feedback:-
“Hello. Why is the order still pending?”
In truth we usually always ship same day/next business day after receiving payment
but in this instance we didn’t pick up the payment partly because the buyer didn’t
use on-site payment but also because they paid manually via paypal using a completely
different email address to the one they use on Bricklink and also without including
the all important Bricklink order reference (something we ask to be included
when invoicing so we can match payment to order!)
The problem is after shipping our item took quite a bit of time to reach them
in Kuwait and although I checked in with them a couple of times to see whether
it had arrived I couldn’t really expect them to modify any feedback until they’ve
actually received their goods and so it required a degree of patience before
I could put my case to them regarding feedback removal. However at the right
time I explained that feedback shouldn’t be used as a means of communication
and also that the only reason we didn’t ship earlier was because of not being
able to identify their payment due to no Bricklink order reference being included
and also the fact they used a completely different email for payment!
They actually responded as follows:-
“Hello!
The goods have arrived! All completed with extra pieces… Thank you for that.
I couldn’t write that with a “thank you” note because it says I couldn’t write
anything else. I don’t know how to remove the neutral feedback. If you could
teach me, that would be great.
I’m sorry for the mess I made and I wish that you could forgive me for that.
It was my mistake for using 2 emails.
Thank you!”
Therefore shouldn’t I be able to get this removed in this instance? Is there
another way?
However they are no longer able to process the request because of the time limit
yet if a feedback has been left by mistake, it’s been left by mistake and so
why should it matter?
The situation was that I had a buyer from Kuwait that had sent payment yet I
hadn’t shipped for a few days and so they communicated with me using the following
neutral feedback:-
“Hello. Why is the order still pending?”
In truth we usually always ship same day/next business day after receiving payment
but in this instance we didn’t pick up the payment partly because the buyer didn’t
use on-site payment but also because they paid manually via paypal using a completely
different email address to the one they use on Bricklink and also without including
the all important Bricklink order reference (something we ask to be included
when invoicing so we can match payment to order!)
The problem is after shipping our item took quite a bit of time to reach them
in Kuwait and although I checked in with them a couple of times to see whether
it had arrived I couldn’t really expect them to modify any feedback until they’ve
actually received their goods and so it required a degree of patience before
I could put my case to them regarding feedback removal. However at the right
time I explained that feedback shouldn’t be used as a means of communication
and also that the only reason we didn’t ship earlier was because of not being
able to identify their payment due to no Bricklink order reference being included
and also the fact they used a completely different email for payment!
They actually responded as follows:-
“Hello!
The goods have arrived! All completed with extra pieces… Thank you for that.
I couldn’t write that with a “thank you” note because it says I couldn’t write
anything else. I don’t know how to remove the neutral feedback. If you could
teach me, that would be great.
I’m sorry for the mess I made and I wish that you could forgive me for that.
It was my mistake for using 2 emails.
Thank you!”
Therefore shouldn’t I be able to get this removed in this instance? Is there
another way?
United Kingdom, England
USA, California