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| | | Author: | Janettoe  | | Posted: | Aug 13, 2021 22:50 | | Subject: | Initiating paypal dispute | | Viewed: | 145 times | | Topic: | Selling | |
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| I had a buyer initiate a paypal dispute when I offered to refund the order minus
$1.50. What happened is: my store terms state "If you have paid, but the items
are too thick for letter mail I will refund you for the items that are too thick,
or I will refund the order minus $1.50"
The buyer ordered the Hulk Figure (it's large) and he paid. But when I told
him I couldn't ship it for the $2.00 he paid, and would need more money for
the parcel shipping he initiated a Paypal dispute saying he never received the
figure. (The order was placed yesterday). I know Paypal will side with him because
obviously he won't receive the figure and Paypal will take the entire amount
of money and keep the Paypal fee which I will end up paying. I know $.60 isn't
that much but at the low cost of Lego items it really cuts into the small profit
I make.
I have blocked him from buying, but what recourse do sellers have when buyers
don't read the terms? His username is hotKid34
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| | | | | Author: | tEoS | | Posted: | Aug 13, 2021 23:10 | | Subject: | Re: Initiating paypal dispute | | Viewed: | 37 times | | Topic: | Selling | |
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| I think that this was partly your fault. Set max dimensions for letter mail,
then make sure bulky items have proper dimensions. Use a different setting like
manual invoice for those items.
Or am I missing something?
In Selling, Janettoe writes:
| | I had a buyer initiate a paypal dispute when I offered to refund the order minus
$1.50. What happened is: my store terms state "If you have paid, but the items
are too thick for letter mail I will refund you for the items that are too thick,
or I will refund the order minus $1.50"
The buyer ordered the Hulk Figure (it's large) and he paid. But when I told
him I couldn't ship it for the $2.00 he paid, and would need more money for
the parcel shipping he initiated a Paypal dispute saying he never received the
figure. (The order was placed yesterday). I know Paypal will side with him because
obviously he won't receive the figure and Paypal will take the entire amount
of money and keep the Paypal fee which I will end up paying. I know $.60 isn't
that much but at the low cost of Lego items it really cuts into the small profit
I make.
I have blocked him from buying, but what recourse do sellers have when buyers
don't read the terms? His username is hotKid34
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| | | | | | | Author: | Janettoe | | Posted: | Aug 14, 2021 03:46 | | Subject: | (Cancelled) | | Viewed: | 33 times | | Topic: | Selling | |
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| | (Cancelled) |
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| | | | | | | | | Author: | Brickwilbo | | Posted: | Aug 14, 2021 03:56 | | Subject: | Re: Initiating paypal dispute | | Viewed: | 49 times | | Topic: | Selling | |
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| In Selling, Janettoe writes:
| | I do have maximum dimensions but the Hulk figure doesn't have max dimensions
in the catalog so there is no way for the system to recognize that it's too
big.
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Yes, there is. Do a 'Search My Inventory': select 'Instant Checkout
Unavailable'.
You can change those items under Pkg type: to Manual Only.
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In Selling, tEoS writes:
| | I think that this was partly your fault. Set max dimensions for letter mail,
then make sure bulky items have proper dimensions. Use a different setting like
manual invoice for those items.
Or am I missing something?
In Selling, Janettoe writes:
| | I had a buyer initiate a paypal dispute when I offered to refund the order minus
$1.50. What happened is: my store terms state "If you have paid, but the items
are too thick for letter mail I will refund you for the items that are too thick,
or I will refund the order minus $1.50"
The buyer ordered the Hulk Figure (it's large) and he paid. But when I told
him I couldn't ship it for the $2.00 he paid, and would need more money for
the parcel shipping he initiated a Paypal dispute saying he never received the
figure. (The order was placed yesterday). I know Paypal will side with him because
obviously he won't receive the figure and Paypal will take the entire amount
of money and keep the Paypal fee which I will end up paying. I know $.60 isn't
that much but at the low cost of Lego items it really cuts into the small profit
I make.
I have blocked him from buying, but what recourse do sellers have when buyers
don't read the terms? His username is hotKid34
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| | | | | | | | | Author: | Teup | | Posted: | Aug 14, 2021 04:00 | | Subject: | Re: Initiating paypal dispute | | Viewed: | 51 times | | Topic: | Selling | |
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| You can (should have) set your own dimensions for it. (No need to set it to manual
invoice though; You can simply create another automatic shipping method for non-letter
mail orders)
After the sale, you kind of have to go with it - the buyer agreed on the price
they were presented and you are able to ship them, so.. Usually in retail the
policy is that when a buyer is presented conflicting price info, the cheapest
one they saw counts.
In Selling, Janettoe writes:
| | I do have maximum dimensions but the Hulk figure doesn't have max dimensions
in the catalog so there is no way for the system to recognize that it's too
big.
In Selling, tEoS writes:
| | I think that this was partly your fault. Set max dimensions for letter mail,
then make sure bulky items have proper dimensions. Use a different setting like
manual invoice for those items.
Or am I missing something?
In Selling, Janettoe writes:
| | I had a buyer initiate a paypal dispute when I offered to refund the order minus
$1.50. What happened is: my store terms state "If you have paid, but the items
are too thick for letter mail I will refund you for the items that are too thick,
or I will refund the order minus $1.50"
The buyer ordered the Hulk Figure (it's large) and he paid. But when I told
him I couldn't ship it for the $2.00 he paid, and would need more money for
the parcel shipping he initiated a Paypal dispute saying he never received the
figure. (The order was placed yesterday). I know Paypal will side with him because
obviously he won't receive the figure and Paypal will take the entire amount
of money and keep the Paypal fee which I will end up paying. I know $.60 isn't
that much but at the low cost of Lego items it really cuts into the small profit
I make.
I have blocked him from buying, but what recourse do sellers have when buyers
don't read the terms? His username is hotKid34
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| | | | | Author: | Brick_Qc | | Posted: | Aug 13, 2021 23:13 | | Subject: | Re: Initiating paypal dispute | | Viewed: | 47 times | | Topic: | Selling | |
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| In Selling, Janettoe writes:
| | I had a buyer initiate a paypal dispute when I offered to refund the order minus
$1.50. What happened is: my store terms state "If you have paid, but the items
are too thick for letter mail I will refund you for the items that are too thick,
or I will refund the order minus $1.50"
The buyer ordered the Hulk Figure (it's large) and he paid. But when I told
him I couldn't ship it for the $2.00 he paid, and would need more money for
the parcel shipping he initiated a Paypal dispute saying he never received the
figure. (The order was placed yesterday). I know Paypal will side with him because
obviously he won't receive the figure and Paypal will take the entire amount
of money and keep the Paypal fee which I will end up paying. I know $.60 isn't
that much but at the low cost of Lego items it really cuts into the small profit
I make.
I have blocked him from buying, but what recourse do sellers have when buyers
don't read the terms? His username is hotKid34
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As per your explanations, the buyer is right. Your terms have no weigh with Paypal.
Nothing to do, except have better terms. Cos honnestly your terms are weird.
Why would some parts not fit in a lettermail if your IC is properly set up ?
If you are selling items and not charging the right shipping cost, you are responsible
for the error. You can ask for more money from the buyer, but he's under
no obligation to pay. The buyer could start a NSS. You can cancel but the buyer
would be in his right to give a neg FB.
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| | | | | | | Author: | SezaR | | Posted: | Aug 14, 2021 00:43 | | Subject: | Re: Initiating paypal dispute | | Viewed: | 39 times | | Topic: | Selling | |
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| In Selling, Brick_Qc writes:
| | In Selling, Janettoe writes:
| | I had a buyer initiate a paypal dispute when I offered to refund the order minus
$1.50. What happened is: my store terms state "If you have paid, but the items
are too thick for letter mail I will refund you for the items that are too thick,
or I will refund the order minus $1.50"
The buyer ordered the Hulk Figure (it's large) and he paid. But when I told
him I couldn't ship it for the $2.00 he paid, and would need more money for
the parcel shipping he initiated a Paypal dispute saying he never received the
figure. (The order was placed yesterday). I know Paypal will side with him because
obviously he won't receive the figure and Paypal will take the entire amount
of money and keep the Paypal fee which I will end up paying. I know $.60 isn't
that much but at the low cost of Lego items it really cuts into the small profit
I make.
I have blocked him from buying, but what recourse do sellers have when buyers
don't read the terms? His username is hotKid34
|
As per your explanations, the buyer is right. Your terms have no weigh with Paypal.
Nothing to do, except have better terms. Cos honnestly your terms are weird.
Why would some parts not fit in a lettermail if your IC is properly set up ?
If you are selling items and not charging the right shipping cost, you are responsible
for the error. You can ask for more money from the buyer, but he's under
no obligation to pay. The buyer could start a NSS. You can cancel but the buyer
would be in his right to give a neg FB.
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+1
(Sorry if you find my comment harsh)
May you specify what part of this is his/her fault?
He saw the shipping and handling fees, agreed and paid them. You did not ship
it and requested more for shipping costs. He or she does not want to pay more
and prefer it to be cancelled.
Now you want to even keep $1.5 because it is his fault your instant check-out
did not properly work?!
Just curious: would this make reasonable for you if this happens to you on Ebay,
Amazon, bestbuy,....?!
Poor buyer.
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| | | | | Author: | yorbrick | | Posted: | Aug 14, 2021 00:01 | | Subject: | Re: Initiating paypal dispute | | Viewed: | 35 times | | Topic: | Selling | |
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| In Selling, Janettoe writes:
| | I had a buyer initiate a paypal dispute when I offered to refund the order minus
$1.50. What happened is: my store terms state "If you have paid, but the items
are too thick for letter mail I will refund you for the items that are too thick,
or I will refund the order minus $1.50"
The buyer ordered the Hulk Figure (it's large) and he paid. But when I told
him I couldn't ship it for the $2.00 he paid, and would need more money for
the parcel shipping he initiated a Paypal dispute saying he never received the
figure. (The order was placed yesterday). I know Paypal will side with him because
obviously he won't receive the figure and Paypal will take the entire amount
of money and keep the Paypal fee which I will end up paying. I know $.60 isn't
that much but at the low cost of Lego items it really cuts into the small profit
I make.
I have blocked him from buying, but what recourse do sellers have when buyers
don't read the terms? His username is hotKid34
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In other words, you penalise buyers as you have not set up instant checkout properly.
You are naming and shaming a buyer when this is your fault.
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| | | | | Author: | zorbanj | | Posted: | Aug 14, 2021 11:17 | | Subject: | Re: Initiating paypal dispute | | Viewed: | 27 times | | Topic: | Selling | |
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| In Selling, Janettoe writes:
| | I had a buyer initiate a paypal dispute when I offered to refund the order minus
$1.50. What happened is: my store terms state "If you have paid, but the items
are too thick for letter mail I will refund you for the items that are too thick,
or I will refund the order minus $1.50"
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This store term confuses me. I'm unclear as to what it means.
| | The buyer ordered the Hulk Figure (it's large) and he paid. But when I told
him I couldn't ship it for the $2.00 he paid, and would need more money for
the parcel shipping he initiated a Paypal dispute saying he never received the
figure. (The order was placed yesterday).
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Never ask the buyer for more money. Either ship the item, eat the cost and fix
the problem going forward *or* refund the buyer in full.
| | I have blocked him from buying, but what recourse do sellers have when buyers
don't read the terms?
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Many buyers don't read the store terms. You can avoid this in the future
by entering your own weights and dimensions for your listing. You can also set
the listing for manual invoice only under "Pkg type". See attached photo.
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| | | | | Author: | calebfishn | | Posted: | Aug 14, 2021 15:18 | | Subject: | Re: Initiating paypal dispute | | Viewed: | 31 times | | Topic: | Selling | |
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| In Selling, Janettoe writes:
| | I had a buyer initiate a paypal dispute when I offered to refund the order minus
$1.50. What happened is: my store terms state "If you have paid, but the items
are too thick for letter mail I will refund you for the items that are too thick,
or I will refund the order minus $1.50"
The buyer ordered the Hulk Figure (it's large) and he paid. But when I told
him I couldn't ship it for the $2.00 he paid, and would need more money for
the parcel shipping he initiated a Paypal dispute saying he never received the
figure. (The order was placed yesterday). I know Paypal will side with him because
obviously he won't receive the figure and Paypal will take the entire amount
of money and keep the Paypal fee which I will end up paying. I know $.60 isn't
that much but at the low cost of Lego items it really cuts into the small profit
I make.
I have blocked him from buying, but what recourse do sellers have when buyers
don't read the terms? His username is hotKid34
|
This is also a very strange term: "I charge a $1-2 handling fee plus 6-10%. Items
to the US must be sent in a parcel because I have to create a customs manifest
showing what is in the package." If you just print your postage from Paypal,
it handles the customs declaration easily and simply. It literally takes less
than a minute to complete the form on-line, and hardly worth the handling fee
plus 6-10%. You may be losing orders with all these unnecessary extra fees.
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Canada, British Columbia
USA, Michigan
Netherlands, Gelderland
United Kingdom, England
