Discussion Forum: Thread 307744

 Author: klausunion View Messages Posted By klausunion
 Posted: Aug 10, 2021 22:28
 Subject: Returns
 Viewed: 125 times
 Topic: Shipping
Cancel Message
Cancel		Reply to Message
Reply
BrickLink
ID Card

klausunion (1499)

Location:  USA, California
Member Since Contact Type Status
Jan 13, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: Bricks 2 U
Hi. Question for sellers: I have a customer from a few weeks ago that bought
the wrong set as a birthday gift and wants to return it. The set is used so
I would have to verify it is in the same condition I sent it in, etc. I've
never been asked for a return, especially for a reason that is totally on the
buyer. How would you handle this? Thanks!
 Author: theboystoys View Messages Posted By theboystoys
 Posted: Aug 10, 2021 22:58
 Subject: Re: Returns
 Viewed: 55 times
 Topic: Shipping
Cancel Message
Cancel		Reply to Message
Reply
BrickLink
ID Card

theboystoys (1109)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Mar 17, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Seller Ships to My Country Store: The S.A.H.D. Brick
In Shipping, klausunion writes:
  Hi. Question for sellers: I have a customer from a few weeks ago that bought
the wrong set as a birthday gift and wants to return it. The set is used so
I would have to verify it is in the same condition I sent it in, etc. I've
never been asked for a return, especially for a reason that is totally on the
buyer. How would you handle this? Thanks!

I don’t think I would accept a return in this situation. But if I did, it would
not be a full refund. I think there’s a 50/50 chance you’re going to have missing
parts or some other problem.
 Author: klausunion View Messages Posted By klausunion
 Posted: Aug 11, 2021 12:49
 Subject: Re: Returns
 Viewed: 44 times
 Topic: Shipping
Cancel Message
Cancel		Reply to Message
Reply
BrickLink
ID Card

klausunion (1499)

Location:  USA, California
Member Since Contact Type Status
Jan 13, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Seller Ships to My Country Store: Bricks 2 U
In Shipping, theboystoys writes:
  In Shipping, klausunion writes:
  Hi. Question for sellers: I have a customer from a few weeks ago that bought
the wrong set as a birthday gift and wants to return it. The set is used so
I would have to verify it is in the same condition I sent it in, etc. I've
never been asked for a return, especially for a reason that is totally on the
buyer. How would you handle this? Thanks!

I don’t think I would accept a return in this situation. But if I did, it would
not be a full refund. I think there’s a 50/50 chance you’re going to have missing
parts or some other problem.

Thanks for your input - I'm leaning this way as well.