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| | | Author: | Sgt._MacSquinch  | | Posted: | Jul 28, 2021 17:41 | | Subject: | Tracking and order pulling accuracy | | Viewed: | 170 times | | Topic: | Selling | |
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| I've probably placed 60+ orders over the last few months. I can say without
exaggeration that on at least 40% of those orders, there was no tracking number
provided. It's annoying enough when a seller can't be bothered to put
it where it belongs on the order form for the customer, but when I then go to
Paypal looking for one, and it isn't there, a simple annoyance becomes an
aggravation. Not providing tracking for customers shows an indifference to the
needs of the customer. That, and it's just plain lazy. There's also the
matter of sellers not bothering to check the merchandise for accuracy before
shipping. Twice in the last month I've had to deal with Batman figures, ordered
for a specific cape type, arriving with the wrong capes. Again, this is lazy.
Any kind of business that sells something has even the most basic quality control
practices in place. One can certainly tell the difference between pro sellers
who take what they do seriously, and the fly-by-night pop-up stores that are
just here to get the most bang for their bricks while they unload their unwanted
Lego. These lackluster sellers are contributing to an overall downturn, IMO,
in what should be a pleasurable buying experience, and frankly, I don't believe
the platform should continue to offer them the privilege, if they continue to
make customers unhappy. Go to Craig's List, place an ad in the paper, have
a rummage sale - whatever. Just take your bricks, your laziness, and your ineptitude
elsewhere.
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| | | | | Author: | crimson30 | | Posted: | Jul 28, 2021 17:54 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 58 times | | Topic: | Selling | |
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| I think some of the problem here is that very low expectations breed abuse.
I look at feedback for a seller and see a negative or two complaining about slowness
and think "well, I'm not in a hurry". Then I get the order and there are
multiple missing parts, wrong colors, really bad condition parts... the order
is fractally wrong and I have to wonder "why didn't these other buyers say
something?"
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| | | | | Author: | Brickitty | | Posted: | Jul 28, 2021 18:11 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 57 times | | Topic: | Selling | |
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| In Selling, Sgt._MacSquinch writes:
| | I've probably placed 60+ orders over the last few months. I can say without
exaggeration that on at least 40% of those orders, there was no tracking number
provided. It's annoying enough when a seller can't be bothered to put
it where it belongs on the order form for the customer, but when I then go to
Paypal looking for one, and it isn't there, a simple annoyance becomes an
aggravation. Not providing tracking for customers shows an indifference to the
needs of the customer. That, and it's just plain lazy. There's also the
matter of sellers not bothering to check the merchandise for accuracy before
shipping. Twice in the last month I've had to deal with Batman figures, ordered
for a specific cape type, arriving with the wrong capes. Again, this is lazy.
Any kind of business that sells something has even the most basic quality control
practices in place. One can certainly tell the difference between pro sellers
who take what they do seriously, and the fly-by-night pop-up stores that are
just here to get the most bang for their bricks while they unload their unwanted
Lego. These lackluster sellers are contributing to an overall downturn, IMO,
in what should be a pleasurable buying experience, and frankly, I don't believe
the platform should continue to offer them the privilege, if they continue to
make customers unhappy. Go to Craig's List, place an ad in the paper, have
a rummage sale - whatever. Just take your bricks, your laziness, and your ineptitude
elsewhere.
|
I hear you. As a buyer, I was frequently frustrated by these issues too. Some
U.S. sellers wouldn't send tracking even when asked for it (and the EU really
needs to catch up with the U.S. -- for once -- by regulating and requiring
free tracking on all packages sent by public postal service). And then there
were the mistakes -- my overall error rate was 33% to 40% on orders with
at least one error in listing/packing, and well over 50% if I count orders with
at least one damaged piece but no incorrect pieces as part of the error rate.
That's why I run my store the way I do. I try to do the things I wanted as
a buyer on my 750+ orders. Tracking is uploaded to the order page AND included
in the Drive-Thru email for every single order. Turnaround time on shipping is
1-2 business days max, regardless of how busy I am. Orders are dropped off at
the post office rather than a dropbox, which often saves an entire day of shipping
time. Parts are bagged neatly and labeled if necessary. And most importantly,
I have a robust QA system that triple-checks every single order for accuracy
and quality. With hundreds of thousands of parts sold through various platforms,
I've never had a reliable report of a missing or incorrect part in an order
(though I admit that I have missed minor damage a handful of times). As a seller,
I hold myself to a very high standard, and I struggle to understand how other
people's standards for themselves are so low.
I have one of the largest used-parts inventories in the country, so feel free
to try out my store if you'd like. You'll get great service and great
parts, just like it says.
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| | | | | | | Author: | yorbrick | | Posted: | Jul 28, 2021 18:46 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 37 times | | Topic: | Selling | |
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| | | I hear you. As a buyer, I was frequently frustrated by these issues too. Some
U.S. sellers wouldn't send tracking even when asked for it (and the EU really
needs to catch up with the U.S. -- for once -- by regulating and requiring
free tracking on all packages sent by public postal service).
|
Why would the EU need to force paid for (but labelled as free) tracking on every
parcel when many customers do not care about tracking a parcel en route?
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| | | | | | | | | Author: | Brickitty | | Posted: | Jul 28, 2021 18:57 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 52 times | | Topic: | Selling | |
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| In Selling, yorbrick writes:
| | | | I hear you. As a buyer, I was frequently frustrated by these issues too. Some
U.S. sellers wouldn't send tracking even when asked for it (and the EU really
needs to catch up with the U.S. -- for once -- by regulating and requiring
free tracking on all packages sent by public postal service).
|
Why would the EU need to force paid for (but labelled as free) tracking on every
parcel when many customers do not care about tracking a parcel en route?
|
It's 2021. Everything is already scanned, at least for internal purposes.
Why wouldn't they, if they were actually consumer-focused?
And many customers do care. I can't pull a percentage out of my pocket, but
it's certainly a significant number judging by the amount of questions I've
gotten around tracking from my last few hundred orders even AFTER adding the
tracking number to the order page and emailing it to them.
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 28, 2021 19:43 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 47 times | | Topic: | Selling | |
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| In Selling, Brickitty writes:
| | In Selling, yorbrick writes:
| | | | I hear you. As a buyer, I was frequently frustrated by these issues too. Some
U.S. sellers wouldn't send tracking even when asked for it (and the EU really
needs to catch up with the U.S. -- for once -- by regulating and requiring
free tracking on all packages sent by public postal service).
|
Why would the EU need to force paid for (but labelled as free) tracking on every
parcel when many customers do not care about tracking a parcel en route?
|
It's 2021. Everything is already scanned, at least for internal purposes.
Why wouldn't they, if they were actually consumer-focused?
|
Everything is not already scanned. We're no longer in the EU, but a number
of packages delivered here don't have barcodes on.
| |
And many customers do care. I can't pull a percentage out of my pocket, but
it's certainly a significant number judging by the amount of questions I've
gotten around tracking from my last few hundred orders even AFTER adding the
tracking number to the order page and emailing it to them.
|
US customers or EU customers? Using tracking here is not that common, especially
for low valued items. Delivery confirmation is more common but that is not tracking.
It doesn't help the buyer much, as it doesn't update until after the
package has been delivered. I never bother giving tracing (no k) numbers to buyers
when I use delivery confirmed items.
If US customers rely on tracking to know when a package will be delivered or
when to collect from a PO box, then it is understandable if they are used to
expecting it on every package. Whereas if you are not used to using it, it doesn't
matter too much. It is not that big a deal to people that don't expect it.
Especially if the 'free' service ends up costing more.
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| | | | | | | | | | | | | Author: | Brickitty | | Posted: | Jul 28, 2021 20:34 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 42 times | | Topic: | Selling | |
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| In Selling, yorbrick writes:
| |
US customers or EU customers? Using tracking here is not that common, especially
for low valued items. Delivery confirmation is more common but that is not tracking.
It doesn't help the buyer much, as it doesn't update until after the
package has been delivered. I never bother giving tracing (no k) numbers to buyers
when I use delivery confirmed items.
If US customers rely on tracking to know when a package will be delivered or
when to collect from a PO box, then it is understandable if they are used to
expecting it on every package. Whereas if you are not used to using it, it doesn't
matter too much. It is not that big a deal to people that don't expect it.
Especially if the 'free' service ends up costing more.
|
I'm not sure why you're taking this position, beyond a possible rise
in prices? Which I doubt would be necessary -- I've seen domestic EU
shipping costs, and they're comparable to domestic USPS First Class costs.
It's the obvious consumer-focused choice. There is no downside to consumers,
only to public/private postal services and their budgets. And it's not just
about a buyer looking up tracking. It gives peace of mind, and it's a way
to hold both buyers and sellers accountable through an independent service. I
never have to worry about buyers lying about package arrival, because even if
PayPal decides to give the buyer a refund, as a seller I'll still get compensated
by PayPal through Seller Protection as long as tracking shows it was delivered.
Yes, your delivery confirmation service would serve the same function... but
everything is scanned. I didn't mean all mail. I meant us, our phones, our
faces, our driving habits, our internet habits, virtually everything. And it's
only going to increase in the future. At some point in the future, all mail worldwide
will certainly be scanned. That's the future of everything. So why not now?
As a U.S. buyer and seller, I assure you, tracking services are useful, practical,
and very appreciated by consumers. Not because it's an expectation, but because
it just. makes. sense.
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| | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jul 29, 2021 03:20 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 29 times | | Topic: | Selling | |
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| In Selling, Brickitty writes:
| | In Selling, yorbrick writes:
| |
US customers or EU customers? Using tracking here is not that common, especially
for low valued items. Delivery confirmation is more common but that is not tracking.
It doesn't help the buyer much, as it doesn't update until after the
package has been delivered. I never bother giving tracing (no k) numbers to buyers
when I use delivery confirmed items.
If US customers rely on tracking to know when a package will be delivered or
when to collect from a PO box, then it is understandable if they are used to
expecting it on every package. Whereas if you are not used to using it, it doesn't
matter too much. It is not that big a deal to people that don't expect it.
Especially if the 'free' service ends up costing more.
|
I'm not sure why you're taking this position, beyond a possible rise
in prices? Which I doubt would be necessary -- I've seen domestic EU
shipping costs, and they're comparable to domestic USPS First Class costs.
|
Exactly that. It would lead to price increases for little benefit. Each country
has its own mail service, whether publicly or privately owned. Each does things
in a different way. The EU is not a single country with one major mail company.
There is no economy of scale. Any change to working practices to standardise
tracking systems would lead to price rises. It would probably also lead to price
standardisation (which means prices go up to the same level).
And there is a cultural aspect, like payment systems. Personally, I don't
need to know where a parcel I ordered is on every step of its journey. Knowing
when it is likely to be delivered is enough. Like in some countries, paypal is
not the dominant payment processor for online transactions, even though it may
simplify transactions, because people don't feel the need for it at the cost
they charge.
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| | | | | | | Author: | peregrinator | | Posted: | Jul 30, 2021 08:55 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 26 times | | Topic: | Selling | |
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| In Selling, Brickitty writes:
| | And then there
were the mistakes -- my overall error rate was 33% to 40% on orders with
at least one error in listing/packing, and well over 50% if I count orders with
at least one damaged piece but no incorrect pieces as part of the error rate.
|
I think I can say confidently that I've not had similar experience here.
To the best of my recollection, I've experienced errors in under 10% of the
190+ orders I've placed here, even counting the times I've raised an
issue with the seller and it's been resolved -- and even that might be
an overestimation.
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| | | | | | | Author: | lm40 | | Posted: | Jul 30, 2021 13:05 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 42 times | | Topic: | Selling | |
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| | | As a buyer, I was frequently frustrated by these issues too. Some
U.S. sellers wouldn't send tracking even when asked for it (and the EU really
needs to catch up with the U.S. -- for once -- by regulating and requiring
free tracking on all packages sent by public postal service). And then there
were the mistakes -- my overall error rate was 33% to 40% on orders with
at least one error in listing/packing, and well over 50% if I count orders with
at least one damaged piece but no incorrect pieces as part of the error rate.
That's why I run my store the way I do. I try to do the things I wanted as
a buyer on my 750+ orders. Tracking is uploaded to the order page AND included
in the Drive-Thru email for every single order. Turnaround time on shipping is
1-2 business days max, regardless of how busy I am. Orders are dropped off at
the post office rather than a dropbox, which often saves an entire day of shipping
time. Parts are bagged neatly and labeled if necessary. And most importantly,
I have a robust QA system that triple-checks every single order for accuracy
and quality. With hundreds of thousands of parts sold through various platforms,
I've never had a reliable report of a missing or incorrect part in an order
(though I admit that I have missed minor damage a handful of times). As a seller,
I hold myself to a very high standard, and I struggle to understand how other
people's standards for themselves are so low.
I have one of the largest used-parts inventories in the country, so feel free
to try out my store if you'd like. You'll get great service and great
parts, just like it says.
|
+1 definitely
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| | | | | Author: | yorbrick | | Posted: | Jul 28, 2021 18:40 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 51 times | | Topic: | Selling | |
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| In Selling, Sgt._MacSquinch writes:
| | I've probably placed 60+ orders over the last few months. I can say without
exaggeration that on at least 40% of those orders, there was no tracking number
provided. It's annoying enough when a seller can't be bothered to put
it where it belongs on the order form for the customer, but when I then go to
Paypal looking for one, and it isn't there, a simple annoyance becomes an
aggravation. Not providing tracking for customers shows an indifference to the
needs of the customer. That, and it's just plain lazy. There's also the
matter of sellers not bothering to check the merchandise for accuracy before
shipping. Twice in the last month I've had to deal with Batman figures, ordered
for a specific cape type, arriving with the wrong capes. Again, this is lazy.
Any kind of business that sells something has even the most basic quality control
practices in place. One can certainly tell the difference between pro sellers
who take what they do seriously, and the fly-by-night pop-up stores that are
just here to get the most bang for their bricks while they unload their unwanted
Lego. These lackluster sellers are contributing to an overall downturn, IMO,
in what should be a pleasurable buying experience, and frankly, I don't believe
the platform should continue to offer them the privilege, if they continue to
make customers unhappy. Go to Craig's List, place an ad in the paper, have
a rummage sale - whatever. Just take your bricks, your laziness, and your ineptitude
elsewhere.
|
If this is happening on 40% of your orders, why do you leave negative/neutral
feedback for so few of these bad orders?
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| | | | | | | Author: | Brickitty | | Posted: | Jul 28, 2021 18:54 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 48 times | | Topic: | Selling | |
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| In Selling, yorbrick writes:
| |
If this is happening on 40% of your orders, why do you leave negative/neutral
feedback for so few of these bad orders?
|
I've been asked this a few times as well, and I don't think the question
is fair, as it's not generally asked in good faith and borders on a capitalist
form of victim-blaming. Anyone who's participated in e-commerce knows exactly
why buyers don't leave neutral/negative feedback -- primarily fear of
retaliatory feedback. That's why eBay stopped allowing sellers to leave feedback
at all.
And no, the arguments against this -- "no one looks at your feedback as a
buyer," or "one or two aren't going to hurt you," or "you should leave feedback
anyway to inform others of your experience so the same thing doesn't happen
to them" -- don't resonate with most people and aren't particularly
good arguments anyway. Buyers don't balk at leaving neutrals/negatives because
of their logic brain. They do it because of their emotional brain. It can be
hugely difficult for the average person, much less someone with an anxiety disorder
or depression, to deal with negative feedback of any type from a stranger (hence
why road rage exists), especially negative feedback that isn't deserved and
is merely retaliatory. I deal with negative feedback better than many people
I've known, and it's still ruined my day and been something I dwelt upon
for weeks when it happened. And just because a person doesn't experience
strong emotions in response to even the suggestion of receiving negative feedback
doesn't mean they should discount how much it affects others.
And that's completely ignoring how everybody makes mistakes. The standard
isn't whether or not you make a mistake, it's how well you fix your mistakes.
I'm thankful that we don't live in a society where people are punished
for every little mistake, especially when they do their best to apologize and
fix them. When a seller does that for me, I'm not going to punish them. I'm
going to praise them for taking responsibility.
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| | | | | | | Author: | magicalbricks24 | | Posted: | Jul 28, 2021 21:28 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 60 times | | Topic: | Selling | |
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| In Selling, yorbrick writes:
| | In Selling, Sgt._MacSquinch writes:
| | I've probably placed 60+ orders over the last few months. I can say without
exaggeration that on at least 40% of those orders, there was no tracking number
provided. It's annoying enough when a seller can't be bothered to put
it where it belongs on the order form for the customer, but when I then go to
Paypal looking for one, and it isn't there, a simple annoyance becomes an
aggravation. Not providing tracking for customers shows an indifference to the
needs of the customer. That, and it's just plain lazy. There's also the
matter of sellers not bothering to check the merchandise for accuracy before
shipping. Twice in the last month I've had to deal with Batman figures, ordered
for a specific cape type, arriving with the wrong capes. Again, this is lazy.
Any kind of business that sells something has even the most basic quality control
practices in place. One can certainly tell the difference between pro sellers
who take what they do seriously, and the fly-by-night pop-up stores that are
just here to get the most bang for their bricks while they unload their unwanted
Lego. These lackluster sellers are contributing to an overall downturn, IMO,
in what should be a pleasurable buying experience, and frankly, I don't believe
the platform should continue to offer them the privilege, if they continue to
make customers unhappy. Go to Craig's List, place an ad in the paper, have
a rummage sale - whatever. Just take your bricks, your laziness, and your ineptitude
elsewhere.
|
If this is happening on 40% of your orders, why do you leave negative/neutral
feedback for so few of these bad orders?
|
I have received tracking for almost every order I have placed recently (Probably
around 20-25 orders), but I can say that there have been multiple time where
I have received an order from a large seller and their used part that was marked
as "Great Condition" will be covered in marks/scratches. The other new thing
is sellers using one bag and throwing every part in them (Regardless of condition,
type of part, or if the part is printed.) I understand that there will always
be some sellers that do things poorly, but I think it is getting worse and worse.
Especially when so many sellers charge a fee of around $1-1.50 as a "supplies/packaging
fee". I understand charging a small fee to cover supplies, but $1.50 per order
when they use what seems to be reused bags/packaging is so annoying. I wish
sellers would take the small amount of time that is necessary to do things right,
but I guess that is a lot to ask...
-Nicholas
magicalbricks24
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| | | | | | | | | Author: | yorbrick | | Posted: | Jul 29, 2021 03:26 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 39 times | | Topic: | Selling | |
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| In Selling, magicalbricks24 writes:
| | In Selling, yorbrick writes:
| | In Selling, Sgt._MacSquinch writes:
| | I've probably placed 60+ orders over the last few months. I can say without
exaggeration that on at least 40% of those orders, there was no tracking number
provided. It's annoying enough when a seller can't be bothered to put
it where it belongs on the order form for the customer, but when I then go to
Paypal looking for one, and it isn't there, a simple annoyance becomes an
aggravation. Not providing tracking for customers shows an indifference to the
needs of the customer. That, and it's just plain lazy. There's also the
matter of sellers not bothering to check the merchandise for accuracy before
shipping. Twice in the last month I've had to deal with Batman figures, ordered
for a specific cape type, arriving with the wrong capes. Again, this is lazy.
Any kind of business that sells something has even the most basic quality control
practices in place. One can certainly tell the difference between pro sellers
who take what they do seriously, and the fly-by-night pop-up stores that are
just here to get the most bang for their bricks while they unload their unwanted
Lego. These lackluster sellers are contributing to an overall downturn, IMO,
in what should be a pleasurable buying experience, and frankly, I don't believe
the platform should continue to offer them the privilege, if they continue to
make customers unhappy. Go to Craig's List, place an ad in the paper, have
a rummage sale - whatever. Just take your bricks, your laziness, and your ineptitude
elsewhere.
|
If this is happening on 40% of your orders, why do you leave negative/neutral
feedback for so few of these bad orders?
|
I have received tracking for almost every order I have placed recently (Probably
around 20-25 orders), but I can say that there have been multiple time where
I have received an order from a large seller and their used part that was marked
as "Great Condition" will be covered in marks/scratches. The other new thing
is sellers using one bag and throwing every part in them (Regardless of condition,
type of part, or if the part is printed.) I understand that there will always
be some sellers that do things poorly, but I think it is getting worse and worse.
Especially when so many sellers charge a fee of around $1-1.50 as a "supplies/packaging
fee". I understand charging a small fee to cover supplies, but $1.50 per order
when they use what seems to be reused bags/packaging is so annoying. I wish
sellers would take the small amount of time that is necessary to do things right,
but I guess that is a lot to ask...
-Nicholas
magicalbricks24
|
They are probably also charging other fixed fees in that fixed cost per order.
There are fixed PayPal fees, printing costs, and many other small per order rather
than per part costs that get lumped into sellers' costs. Even reused packaging
has a value.
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| | | | | | | Author: | Sgt._MacSquinch | | Posted: | Jul 30, 2021 06:23 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 58 times | | Topic: | Selling | |
|
| In Selling, yorbrick writes:
| | In Selling, Sgt._MacSquinch writes:
| | I've probably placed 60+ orders over the last few months. I can say without
exaggeration that on at least 40% of those orders, there was no tracking number
provided. It's annoying enough when a seller can't be bothered to put
it where it belongs on the order form for the customer, but when I then go to
Paypal looking for one, and it isn't there, a simple annoyance becomes an
aggravation. Not providing tracking for customers shows an indifference to the
needs of the customer. That, and it's just plain lazy. There's also the
matter of sellers not bothering to check the merchandise for accuracy before
shipping. Twice in the last month I've had to deal with Batman figures, ordered
for a specific cape type, arriving with the wrong capes. Again, this is lazy.
Any kind of business that sells something has even the most basic quality control
practices in place. One can certainly tell the difference between pro sellers
who take what they do seriously, and the fly-by-night pop-up stores that are
just here to get the most bang for their bricks while they unload their unwanted
Lego. These lackluster sellers are contributing to an overall downturn, IMO,
in what should be a pleasurable buying experience, and frankly, I don't believe
the platform should continue to offer them the privilege, if they continue to
make customers unhappy. Go to Craig's List, place an ad in the paper, have
a rummage sale - whatever. Just take your bricks, your laziness, and your ineptitude
elsewhere.
|
If this is happening on 40% of your orders, why do you leave negative/neutral
feedback for so few of these bad orders?
|
Thank you for your question. This is a highly competitive selling platform, as
all members, in essence, are trying to sell the same product. I realize that,
in an environment such as this, negative, or neutral feedback, can, and often
does have an impact on a seller's sales. I'm not out to put the hurt
on people who are out there trying to make a few bucks doing something they enjoy.
I consider myself a fair, and patient individual, and I don't feel it's
necessary to drop the hammer on people each and every time I experience disappointment.
I reserve the usage for people that I believe have truly earned the bad press.
And, as another member has replied to you, the possibility for retaliation does
exist. As you've taken the trouble to look into my activity to form the basis
of your question (the information is out there, so more power to you - odd as
this is), you may have noticed that one of my 2 posted "less than positive" feedbacks
was countered with putting a stop on me in that store by the seller. That works
out to a 50% possibility of retaliation as things currently stand, in my experience.
I personally don't want to run the risk of having extreme limitations put
on my buying options, simply because I might choose to be the male version of
a "digital Karen." By contrast, I'm currently working with my first seller
that I consider to be extremely bad. 2 weeks running now, and no shipment, 6
unread messages on here, and 2 unanswered emails to two different email addresses
that I had for the seller (one was off Paypal). I filed a NSS for the first time.
This will drag on through the grace period, and into cancellation, and a fight
for a refund. In this case, you'd best believe that I will not only provide
a hard negative feedback, but pursue every avenue in an effort to see that this
seller is taken off the board. Police follow an "escalation of force" protocol.
In a given situation, they escalate their response based on the aggression that
is directed at them. I'm not a cop, though I've worked with many during
my time in security. I think a similar approach in dealing with lackluster sellers
on here is not only appropriate, but fair as well. I hope this answer satisfies
your question.
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| | | | | | | | | Author: | yorbrick | | Posted: | Jul 30, 2021 08:44 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 40 times | | Topic: | Selling | |
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| | | you may have noticed that one of my 2 posted "less than positive" feedbacks
was countered with putting a stop on me in that store by the seller. That works
out to a 50% possibility of retaliation as things currently stand, in my experience.
I personally don't want to run the risk of having extreme limitations put
on my buying options, simply because I might choose to be the male version of
a "digital Karen."
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Being stoplisted is not public, so only you can see if you are stoplisted from
a particular store (and obviously the individual sellers know).
But does this actually matter? If they are bad enough that others need to be
warned about their quality/service, then why would you purchase from them again?
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| | | | | | | | | | | Author: | Sgt._MacSquinch | | Posted: | Jul 30, 2021 17:47 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 42 times | | Topic: | Selling | |
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| In Selling, yorbrick writes:
| | | | you may have noticed that one of my 2 posted "less than positive" feedbacks
was countered with putting a stop on me in that store by the seller. That works
out to a 50% possibility of retaliation as things currently stand, in my experience.
I personally don't want to run the risk of having extreme limitations put
on my buying options, simply because I might choose to be the male version of
a "digital Karen."
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Being stoplisted is not public, so only you can see if you are stoplisted from
a particular store (and obviously the individual sellers know).
But does this actually matter? If they are bad enough that others need to be
warned about their quality/service, then why would you purchase from them again?
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Because it might just turn out one day that they are the only seller that has
that one specific part I might need, which would give me no other choice in the
matter.
Now, I've answered all of your questions. I've been polite, articulate,
and as patient with you as I'm going to be. I've even refrained from
branding you as troll-ish, which is the feeling I'm getting after this latest
question. You might not have anything better to do, but I do.
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| | | | | Author: | Shiny_Stuff | | Posted: | Jul 30, 2021 09:00 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 48 times | | Topic: | Selling | |
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| In Selling, Sgt._MacSquinch writes:
| | I've probably placed 60+ orders over the last few months. I can say without
exaggeration that on at least 40% of those orders, there was no tracking number
provided. It's annoying enough when a seller can't be bothered to put
it where it belongs on the order form for the customer, but when I then go to
Paypal looking for one, and it isn't there, a simple annoyance becomes an
aggravation. Not providing tracking for customers shows an indifference to the
needs of the customer. That, and it's just plain lazy....
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Of the few orders I have placed as a buyer, easily less than half of the time
I have been provided a tracking number from the seller. It does bug me a bit,
but I try not to get upset over it. I would only get annoyed if the package
seems to be overdue to arrive and, fortunately, that hasn't happened to me
so far.
As a seller, I always provide a tracking number -- or a reason why there
is no tracking number -- such as tiny orders or orders containing stickers
sheets only where I use a plain envelope and actual first-class stamps and no
tracking is possible.
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| | | | | | | Author: | psusaxman2000 | | Posted: | Jul 30, 2021 09:32 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 51 times | | Topic: | Selling | |
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| | | As a seller, I always provide a tracking number -- or a reason why there
is no tracking number -- such as tiny orders or orders containing stickers
sheets only where I use a plain envelope and actual first-class stamps and no
tracking is possible.
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This is a smart idea. I've shipped a few items vie regular stamp mail, but
never though of adding that note in the tracking field. Keeps everything in
line an makes it easier for the buyer when they are scanning their orders so
they don't have to keep track of what is what.
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| | | | | Author: | runner.caller | | Posted: | Jul 30, 2021 14:06 | | Subject: | Re: Tracking and order pulling accuracy | | Viewed: | 35 times | | Topic: | Selling | |
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| | | In Selling, Sgt._MacSquinch writes:
I've probably placed 60+ orders over the last few months. I can say without
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I used to just put the verbiage in my drive thru message to "check paypal for
tracking",
but the alert of former people in the forum helped me discover that tracking
page, and I actually love using the "my note on order field" now as that exports
when downloading an order so I've been copying and pasting tracking since
I go in there anyway.
ATTENTION SELLERS: helpful tip
Some seller in the forum mentioned grouping the parts they picked by 5 across
the whole order.
After picking it, you can quickly count by 5 and see if the total matches the
BL total.
This has saved me countless times where I miss a lot or I picked 1 instead of
2.
Consider adopting this method if feasible.
I just put them in little piles, but you could use dixie cups to keep everything
better contained for larger orders.
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USA, Wisconsin
United Kingdom, England
