| Discussion Forum: Thread 306874 |
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| | | Author: | CanadaFirst  | | Posted: | Jul 22, 2021 10:22 | | Subject: | Item removal request refunds | | Viewed: | 106 times | | Topic: | Technical Issues | |
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| So, it would appear that now item removal requests attempt to issue a refund
when you accept them which is a thing but the issue is that we accepted an item
removal request where the buyer hadn't paid yet and bricklink wanted to issue
a refund... Perhaps having the page check if the status is 'paid' would
be appropriate...
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| | | | | Author: | CanadaFirst | | Posted: | Jul 22, 2021 10:31 | | Subject: | Re: Item removal request refunds | | Viewed: | 27 times | | Topic: | Technical Issues | |
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| In Technical Issues, CanadaFirst writes:
| | So, it would appear that now item removal requests attempt to issue a refund
when you accept them which is a thing but the issue is that we accepted an item
removal request where the buyer hadn't paid yet and bricklink wanted to issue
a refund... Perhaps having the page check if the status is 'paid' would
be appropriate...
|
It's even worse than that, we received an email from bricklink noting that
we needed to issue a refund and to disregard the email if we had already submitted
a refund.
The order has not been paid, when the item removal request was sent the invoice
hadn't even been invoiced.
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| | | | | | | Author: | CanadaFirst | | Posted: | Jul 22, 2021 12:04 | | Subject: | Re: Item removal request refunds | | Viewed: | 26 times | | Topic: | Technical Issues | |
|
| In Technical Issues, CanadaFirst writes:
| | In Technical Issues, CanadaFirst writes:
| | So, it would appear that now item removal requests attempt to issue a refund
when you accept them which is a thing but the issue is that we accepted an item
removal request where the buyer hadn't paid yet and bricklink wanted to issue
a refund... Perhaps having the page check if the status is 'paid' would
be appropriate...
|
It's even worse than that, we received an email from bricklink noting that
we needed to issue a refund and to disregard the email if we had already submitted
a refund.
The order has not been paid, when the item removal request was sent the invoice
hadn't even been invoiced.
|
Also, re-checking the email we received it's backwards.
We asked the buyer to send an IRR, they did and we accepted it but the email
says 'The IRR you submitted (...) has been confirmed by BUYER' which
is the opposite of what happened.
It would appear that things didn't go very well when they worked on removal
requests...
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| | | | | | | | | Author: | Stellar | | Posted: | Jul 23, 2021 10:14 | | Subject: | Re: Item removal request refunds | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| In Technical Issues, CanadaFirst writes:
| | In Technical Issues, CanadaFirst writes:
| | In Technical Issues, CanadaFirst writes:
| | So, it would appear that now item removal requests attempt to issue a refund
when you accept them which is a thing but the issue is that we accepted an item
removal request where the buyer hadn't paid yet and bricklink wanted to issue
a refund... Perhaps having the page check if the status is 'paid' would
be appropriate...
|
It's even worse than that, we received an email from bricklink noting that
we needed to issue a refund and to disregard the email if we had already submitted
a refund.
The order has not been paid, when the item removal request was sent the invoice
hadn't even been invoiced.
|
Also, re-checking the email we received it's backwards.
We asked the buyer to send an IRR, they did and we accepted it but the email
says 'The IRR you submitted (...) has been confirmed by BUYER' which
is the opposite of what happened.
It would appear that things didn't go very well when they worked on removal
requests...
|
This needs to be addressed...
|
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| | | | | | | | | | | Author: | dcarmine | | Posted: | Jul 25, 2021 20:45 | | Subject: | Re: Item removal request refunds | | Viewed: | 35 times | | Topic: | Technical Issues | |
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| In Technical Issues, Stellar writes:
| | In Technical Issues, CanadaFirst writes:
| | In Technical Issues, CanadaFirst writes:
| | In Technical Issues, CanadaFirst writes:
| | So, it would appear that now item removal requests attempt to issue a refund
when you accept them which is a thing but the issue is that we accepted an item
removal request where the buyer hadn't paid yet and bricklink wanted to issue
a refund... Perhaps having the page check if the status is 'paid' would
be appropriate...
|
It's even worse than that, we received an email from bricklink noting that
we needed to issue a refund and to disregard the email if we had already submitted
a refund.
The order has not been paid, when the item removal request was sent the invoice
hadn't even been invoiced.
|
Also, re-checking the email we received it's backwards.
We asked the buyer to send an IRR, they did and we accepted it but the email
says 'The IRR you submitted (...) has been confirmed by BUYER' which
is the opposite of what happened.
It would appear that things didn't go very well when they worked on removal
requests...
|
This needs to be addressed...
|
This is the fix. It just doesn't work either. Still no testing, alpha or
beta, just roll it out and wait for the complaints. Business as usual...
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Spain, Comunidad Valenciana
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