Discussion Forum: Thread 306424

 Author: Kuboteka View Messages Posted By Kuboteka
 Posted: Jul 12, 2021 16:46
 Subject: The order "delivered" but buyer says "No"
 Viewed: 144 times
 Topic: Problem Order
Cancel Message
Cancel		Reply to Message
Reply
BrickLink
ID Card

Kuboteka (17320)

Location:  Lithuania, Vilnius
Member Since Contact Type Status
Feb 17, 2012 Contact Member Seller
No Longer RegisteredNo Longer Registered
Store: Kuboteka
No Longer Registered
Hello

We have two orders were shipped to correct addresses (have proof of them), the
tracking says orders were delivered, but buyers says to me that they didn't
receive orders.

What should we do in such situation?

Best regards
 Author: CanadaFirst View Messages Posted By CanadaFirst
 Posted: Jul 12, 2021 17:27
 Subject: Re: The order "delivered" but buyer says "No"
 Viewed: 61 times
 Topic: Problem Order
Cancel Message
Cancel		Reply to Message
Reply
BrickLink
ID Card

CanadaFirst (32082)

Location:  Canada, Quebec
Member Since Contact Type Status
Mar 27, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Canada First Bricks
In Problem Order, J_Keter writes:
  Hello

We have two orders were shipped to correct addresses (have proof of them), the
tracking says orders were delivered, but buyers says to me that they didn't
receive orders.

What should we do in such situation?

Best regards

If I were you I'd open a claim with the shipping company.