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| | | Author: | waterman  | | Posted: | Jun 8, 2021 20:34 | | Subject: | NSS filed but never contacted on order to fix | | Viewed: | 178 times | | Topic: | Problem Order | |
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| I have a question on an order I shipped out. The order was shipped out and missing
3 parts and a NSS was filed on me after 7 days after the order was delivered.
I was never contacted on the missing parts so I could send them until the NSS
was filed which was today. I packed the 3 parts that were missing tonight and
are going out in the mail in the morning via priority. Shouldn't the seller
try to contact me first and work this out instead of filing a NSS. This seems
a little over the top by doing the NSS instead of letting me know first. I don't
mind fixing a mistake but to file a NSS without letting me fix it first. Some
help would be great because I feel bad I missed 3 parts but will do anything
to make sure a person gets there parts that they ordered. If they don't
remove the NSS what can I do after the I send the parts to avoid this being completed.
Thank you for all your thoughts on this subject.
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| | | | | Author: | MrPetovan | | Posted: | Jun 8, 2021 20:41 | | Subject: | (Cancelled) | | Viewed: | 54 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | Author: | waterman | | Posted: | Jun 8, 2021 20:48 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 64 times | | Topic: | Problem Order | |
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| I did put in the reply the tracking number of the missing parts and it should
be able to track the package once the USPS scans the package in tomorrow morning.
Thank you for the help.
In Problem Order, MrPetovan writes:
| | 1. Yes it’s bad form on their part.
2. You have a say in the NSS process, you can submit proof of the subsequent
shipment.
3. You should stoplist this buyer.
In Problem Order, waterman writes:
| | I have a question on an order I shipped out. The order was shipped out and missing
3 parts and a NSS was filed on me after 7 days after the order was delivered.
I was never contacted on the missing parts so I could send them until the NSS
was filed which was today. I packed the 3 parts that were missing tonight and
are going out in the mail in the morning via priority. Shouldn't the seller
try to contact me first and work this out instead of filing a NSS. This seems
a little over the top by doing the NSS instead of letting me know first. I don't
mind fixing a mistake but to file a NSS without letting me fix it first. Some
help would be great because I feel bad I missed 3 parts but will do anything
to make sure a person gets there parts that they ordered. If they don't
remove the NSS what can I do after the I send the parts to avoid this being completed.
Thank you for all your thoughts on this subject.
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| | | | | | | Author: | tons_of_bricks | | Posted: | Jun 9, 2021 06:33 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 32 times | | Topic: | Problem Order | |
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| In Problem Order, MrPetovan writes:
| | 3. You should stoplist this buyer.
|
Woah, I wouldn't do that quite yet. Is it a new buyer? Then most likely they
just don't know how it all works and how an NSS can be quite detrimental
to a seller if completed.
I've had a couple new buyers to that to me and I explained that usually the
common courtesy is to work with the seller first and that the NSS is usually
only for extreme cases where the seller won't cooperate. Once explained,
they usually apologize and remove the NSS right away.
So to OP, don't go blocking this guy unless it's obvious he's just
being difficult. If you block someone who just doesn't know how the system
works yet, you'll leave a bad taste in their mouth and they may not want
to touch BL again, which would hurt all here.
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| | | | | | | | | Author: | Brickwilbo | | Posted: | Jun 9, 2021 06:46 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 34 times | | Topic: | Problem Order | |
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| In Problem Order, firestar246 writes:
| | In Problem Order, MrPetovan writes:
| | 3. You should stoplist this buyer.
|
Woah, I wouldn't do that quite yet. Is it a new buyer? Then most likely they
just don't know how it all works and how an NSS can be quite detrimental
to a seller if completed.
I've had a couple new buyers to that to me and I explained that usually the
common courtesy is to work with the seller first and that the NSS is usually
only for extreme cases where the seller won't cooperate. Once explained,
they usually apologize and remove the NSS right away.
So to OP, don't go blocking this guy unless it's obvious he's just
being difficult. If you block someone who just doesn't know how the system
works yet, you'll leave a bad taste in their mouth and they may not want
to touch BL again, which would hurt all here.
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👍
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| | | | | | | | | Author: | MrPetovan | | Posted: | Jun 9, 2021 07:47 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 41 times | | Topic: | Problem Order | |
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| My reasoning is that no matter the reason, this buyer caused them enough trouble
as it is and it probably isn't worth it to risk a similar outcome in a subsequent
order from them. Furthermore, stoplisting isn't public so other sellers will
have a chance to have to explain them common courtesy, but waterman himself doesn't
owe this buyer this kind of explanation.
So it's a low impact action to prevent another potential high impact event,
which makes it worth it in my book.
In Problem Order, firestar246 writes:
| | In Problem Order, MrPetovan writes:
| | 3. You should stoplist this buyer.
|
Woah, I wouldn't do that quite yet. Is it a new buyer? Then most likely they
just don't know how it all works and how an NSS can be quite detrimental
to a seller if completed.
I've had a couple new buyers to that to me and I explained that usually the
common courtesy is to work with the seller first and that the NSS is usually
only for extreme cases where the seller won't cooperate. Once explained,
they usually apologize and remove the NSS right away.
So to OP, don't go blocking this guy unless it's obvious he's just
being difficult. If you block someone who just doesn't know how the system
works yet, you'll leave a bad taste in their mouth and they may not want
to touch BL again, which would hurt all here.
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| | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Jun 9, 2021 08:03 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 41 times | | Topic: | Problem Order | |
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| In Problem Order, MrPetovan writes:
| | My reasoning is that no matter the reason, this buyer caused them enough trouble
as it is and it probably isn't worth it to risk a similar outcome in a subsequent
order from them. Furthermore, stoplisting isn't public so other sellers will
have a chance to have to explain them common courtesy, but waterman himself doesn't
owe this buyer this kind of explanation.
|
Sorry, but I 100% totally disagree here. First off, he "caused them enough trouble"??
As long as he's not being difficult here, and removes the NSS as soon as
everything is settled, I don't see much trouble at all. It's just part
of the consequence of missing parts when putting orders together.
And if this is a brand new user, who gets banned by the first seller he interacts
with when all the buyer did was what he thought he was supposed to do, that's
not going to leave a good first impression. What if he planned on leaving multiple
high value orders with many sellers, but because of this first experience, decides
to leave BL? After all, here he is with an order with some missing pieces, trying
to get it fixed, and he gets banned simply because he doesn't quite understand
everything yet. Like I said, most buyers simply don't realize that a completed
NSS will bring a strike against a seller; they're just looking for a way
to get the sellers attention and think that that's the best way to do it.
How about you show a little more courtesy towards buyers and have some patience
instead of suggesting banning them after the first time they do something "wrong".
I've had some newer users cause "trouble" before, but instead of outright
banning them, I try to work with them and help them understand how things work.
I've gotten some great repeat buyers that way that has more than made up
for the little problems we had at first.
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| | | | | | | | | | | | | Author: | waterman | | Posted: | Jun 9, 2021 08:18 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 33 times | | Topic: | Problem Order | |
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| They have been on Bricklink over a year and I am doing everything that I can
to let them know the status of there missing parts. I am not being negative
and will work in a positive way so they can see I care for every order that comes
to my store. I just hope they see that I will make it right and complete there
order now that I know. I know the best way is to be positive and make it right
since I owe them the 3 parts that are missing. Thank you for the reply.
In Problem Order, firestar246 writes:
| | In Problem Order, MrPetovan writes:
| | My reasoning is that no matter the reason, this buyer caused them enough trouble
as it is and it probably isn't worth it to risk a similar outcome in a subsequent
order from them. Furthermore, stoplisting isn't public so other sellers will
have a chance to have to explain them common courtesy, but waterman himself doesn't
owe this buyer this kind of explanation.
|
Sorry, but I 100% totally disagree here. First off, he "caused them enough trouble"??
As long as he's not being difficult here, and removes the NSS as soon as
everything is settled, I don't see much trouble at all. It's just part
of the consequence of missing parts when putting orders together.
And if this is a brand new user, who gets banned by the first seller he interacts
with when all the buyer did was what he thought he was supposed to do, that's
not going to leave a good first impression. What if he planned on leaving multiple
high value orders with many sellers, but because of this first experience, decides
to leave BL? After all, here he is with an order with some missing pieces, trying
to get it fixed, and he gets banned simply because he doesn't quite understand
everything yet. Like I said, most buyers simply don't realize that a completed
NSS will bring a strike against a seller; they're just looking for a way
to get the sellers attention and think that that's the best way to do it.
How about you show a little more courtesy towards buyers and have some patience
instead of suggesting banning them after the first time they do something "wrong".
I've had some newer users cause "trouble" before, but instead of outright
banning them, I try to work with them and help them understand how things work.
I've gotten some great repeat buyers that way that has more than made up
for the little problems we had at first.
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| | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Jun 9, 2021 09:10 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 31 times | | Topic: | Problem Order | |
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| In Problem Order, firestar246 writes:
| | Sorry, but I 100% totally disagree here. First off, he "caused them enough trouble"??
As long as he's not being difficult here, and removes the NSS as soon as
everything is settled, I don't see much trouble at all. It's just part
of the consequence of missing parts when putting orders together.
|
Good for you if receiving an NSS alert isn't much trouble for you. Based
on the fact that waterman posted on the forum to ask what he could do for it
not to be completed, I naturally assumed that it had already been a stressful
experience for them. NSS alerts are meant to be the last resort among the consequences
of missing parts in a package, and as such it carries a heavy charge for the
seller.
| | And if this is a brand new user, who gets banned by the first seller he interacts
with when all the buyer did was what he thought he was supposed to do, that's
not going to leave a good first impression.
|
Stoplisting isn't public, either for other sellers nor for the stoplisted
buyer themselves. Unless they try to order from the same store or contact waterman
directly, they will never know they are stoplisted. It really isn't that
big of a deal.
| | What if he planned on leaving multiple
high value orders with many sellers, but because of this first experience, decides
to leave BL?
|
No need to make up the most dramatic scenario possible, but even if it was true,
it really isn't waterman's problem at all.
| | After all, here he is with an order with some missing pieces, trying
to get it fixed, and he gets banned simply because he doesn't quite understand
everything yet. Like I said, most buyers simply don't realize that a completed
NSS will bring a strike against a seller; they're just looking for a way
to get the sellers attention and think that that's the best way to do it.
|
I've received several orders with missing parts, and never once have I raised
an NSS alert. In the Problem Order help page https://www.bricklink.com/help.asp?helpID=2087
"Contact Seller" is the first and foremost option. The NSS alert is the second
to last. For any buyer to think an NSS is the best way to resolve missing parts
in an order denotes a lack of interest in the actual working of the website,
and waterman doesn't owe them an explanation.
If you are willing to provide this explanation, again, good for you, but this
isn't a requirement and I won't blame anyone for not wanting to do this
work. For what it's worth, I personally would take the time to explain because
I'm not staking my livelihood on my BL store so a wrongfully completed NSS
wouldn't be that big of a deal for me. But I don't assume all sellers
have the same availability for this work as I enjoy myself.
Finally, and to put the "ban" term to rest, I randomly found out I have been
stoplisted by sellers I've never ordered from, and yet I'm still around.
In the US there are enough stores that even being on the stoplist of 15 stores
as I currently am (the number is shown in the My Activity page) doesn't seem
to affect my buying options that much.
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| | | | | | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Jun 9, 2021 09:29 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 31 times | | Topic: | Problem Order | |
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| In Problem Order, MrPetovan writes:
| | NSS alerts are meant to be the last resort among the consequences
of missing parts in a package, and as such it carries a heavy charge for the
seller.
|
I know that, but how is a new user going to know that unless someone takes the
time to explain or they search around? Most likely, they will go to "problem
center", put in the order number, and then the option for an NSS will appear
for them.
| | Stoplisting isn't public, either for other sellers nor for the stoplisted
buyer themselves. Unless they try to order from the same store or contact waterman
directly, they will never know they are stoplisted. It really isn't that
big of a deal.
|
For some, maybe. But if the very first store stoplists you for what you see as
no reason, you're not going to get a very good first impression of BL. And
stoplisting also prevents contact, so if the buyer is still in contact with the
seller when he gets stoplisted, he's going to find out fast.
| | I've received several orders with missing parts, and never once have I raised
an NSS alert. In the Problem Order help page https://www.bricklink.com/help.asp?helpID=2087
"Contact Seller" is the first and foremost option. The NSS alert is the second
to last. For any buyer to think an NSS is the best way to resolve missing parts
in an order denotes a lack of interest in the actual working of the website,
|
Not true, like I said, if they go to the problem center first, not the help,
the NSS option is going to come up right away.
| | and waterman doesn't owe them an explanation.
|
That's why I used the word "courtesy". You know, it means helping others
out just because. There's nothing wrong with that, and it should be the normal,
not the exception, because it shows that the seller actually cares about the
buyer.
| |
Finally, and to put the "ban" term to rest, I randomly found out I have been
stoplisted by sellers I've never ordered from, and yet I'm still around.
In the US there are enough stores that even being on the stoplist of 15 stores
as I currently am (the number is shown in the My Activity page) doesn't seem
to affect my buying options that much.
|
Every buyers isn't a clone of you, you know. Everyone has different thoughts
and feelings. And like I said, I have had experiences with new buyers who started
NSS's for minimal problems. And instead of blocking them, I decided to have
what is called good customer service. I worked with them, explained to them,
it took less time than I took writing this response to you, and they appreciated
it. And it probably helped their interaction with future sellers as they now
knew not to do this. A win-win for everyone.
MrPetovan, for the good of the bricklink community of both sellers and buyers,
show some courtesy instead of just doing what you "owe" the buyer. It'll
help everyone out in the long run.
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| | | | | | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Jun 9, 2021 09:54 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 37 times | | Topic: | Problem Order | |
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| In Problem Order, firestar246 writes:
| | For some, maybe. But if the very first store stoplists you for what you see as
no reason, you're not going to get a very good first impression of BL. And
stoplisting also prevents contact, so if the buyer is still in contact with the
seller when he gets stoplisted, he's going to find out fast.
|
It's true, but so far they haven't seem to be in contact except through
the NSS alert so it sounds unlikely. Still, waiting to eventually stoplist the
buyer after the NSS is lifted or completed sounds like a good idea.
| | | | I've received several orders with missing parts, and never once have I raised
an NSS alert. In the Problem Order help page https://www.bricklink.com/help.asp?helpID=2087
"Contact Seller" is the first and foremost option. The NSS alert is the second
to last. For any buyer to think an NSS is the best way to resolve missing parts
in an order denotes a lack of interest in the actual working of the website,
|
Not true, like I said, if they go to the problem center first, not the help,
the NSS option is going to come up right away.
|
On the same Problem Order page, there also is a "View my options" link that directs
to the page I mentioned in my message. Raising an NSS alert isn't ineluctable.
| | | | and waterman doesn't owe them an explanation.
|
That's why I used the word "courtesy". You know, it means helping others
out just because. There's nothing wrong with that, and it should be the normal,
not the exception, because it shows that the seller actually cares about the
buyer.
|
I don't like the concept of courtesy because it is social pressure masquerading
as personal virtue, especially when you ask someone else to be courteous. There's
nothing wrong with courtesy when it is a personal decision, but it rarely is
used in this context.
| | Every buyers isn't a clone of you, you know. Everyone has different thoughts
and feelings. And like I said, I have had experiences with new buyers who started
NSS's for minimal problems. And instead of blocking them, I decided to have
what is called good customer service. I worked with them, explained to them,
it took less time than I took writing this response to you, and they appreciated
it. And it probably helped their interaction with future sellers as they now
knew not to do this. A win-win for everyone.
|
And every seller isn't a clone of you either. I already commended the work
you've done to explain how the website works to these buyers, and I will
keep doing it every time you'll bring it up.
| | MrPetovan, for the good of the bricklink community of both sellers and buyers,
show some courtesy instead of just doing what you "owe" the buyer. It'll
help everyone out in the long run.
|
I already said that I probably would do the same as you are doing in similar
situations, what more do you need me to tell you?
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| | | | | | | | | | | Author: | NelisSolis | | Posted: | Jun 9, 2021 08:25 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 33 times | | Topic: | Problem Order | |
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| In Problem Order, MrPetovan writes:
| | My reasoning is that no matter the reason, this buyer caused them enough trouble as it is and it probably isn't worth it to risk a similar outcome in a subsequent
order from them.
|
Don't forget that the issue was initiated by the seller shipping an incomplete
order. From the first post of the seller I see no indication that buyer is looking
for trouble, only that he want the missing items and used the most formal way
to communicate.
I think it is unfair to stoplist a buyer for using the formal route to request
correct fulfilment of his order.
Since the NSS was trickered by buyer because of missing items, I think it is
unlikely to have a similar issue with a subsequent order. Unless seller is again
shipping an incomplete order.
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| | | | | | | | | | | | | Author: | MrPetovan | | Posted: | Jun 9, 2021 09:18 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 28 times | | Topic: | Problem Order | |
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| I don't believe the buyer was trying to cause problem, but based on their
behavior, they haven't seem interested in how the website works so that they
directly went for the nuclear option. They may not even know it's the nuclear
option, and this potential cluelessness warrants a stoplist in my book to avoid
any further friction.
Of course, in the end it is waterman's choice, and I may have come off a
little strong with my "should stoplist", I just wanted to say it is a legitimate
option to avoid further trouble, intended or not, from the same buyer since stoplisting
has few other consequences.
In Problem Order, NelisSolis writes:
| | Don't forget that the issue was initiated by the seller shipping an incomplete
order. From the first post of the seller I see no indication that buyer is looking
for trouble, only that he want the missing items and used the most formal way
to communicate.
I think it is unfair to stoplist a buyer for using the formal route to request
correct fulfilment of his order.
Since the NSS was trickered by buyer because of missing items, I think it is
unlikely to have a similar issue with a subsequent order. Unless seller is again
shipping an incomplete order.
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| | | | | Author: | zorbanj | | Posted: | Jun 8, 2021 21:49 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 56 times | | Topic: | Problem Order | |
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| Yes, the buyer should have contacted you first. You can ask for the NSS to be
removed her:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
In Problem Order, waterman writes:
| | I have a question on an order I shipped out. The order was shipped out and missing
3 parts and a NSS was filed on me after 7 days after the order was delivered.
I was never contacted on the missing parts so I could send them until the NSS
was filed which was today. I packed the 3 parts that were missing tonight and
are going out in the mail in the morning via priority. Shouldn't the seller
try to contact me first and work this out instead of filing a NSS. This seems
a little over the top by doing the NSS instead of letting me know first. I don't
mind fixing a mistake but to file a NSS without letting me fix it first. Some
help would be great because I feel bad I missed 3 parts but will do anything
to make sure a person gets there parts that they ordered. If they don't
remove the NSS what can I do after the I send the parts to avoid this being completed.
Thank you for all your thoughts on this subject.
|
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| | | | | | | Author: | waterman | | Posted: | Jun 8, 2021 22:27 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 52 times | | Topic: | Problem Order | |
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| I just did this thank you for the help, I sent the new tracking number and I
also refunded the parts and attached the Paypal proof of it. This hopefully
should be enough, I wish they told me the day the parts were delivered. I could
have sent them out seven days ago and had them already to them. I double check
all my emails and inbox in Bricklink and no messages from the buyer. I have
at least replied to them and will track there new package and let them know the
day it is delivered as a follow up if the don't reply to any of my communications.
I hope this works out ok and I am able to work this out with the buyer and get
them to know I will see there order complete.
In Problem Order, zorbanj writes:
| | Yes, the buyer should have contacted you first. You can ask for the NSS to be
removed her:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
In Problem Order, waterman writes:
| | I have a question on an order I shipped out. The order was shipped out and missing
3 parts and a NSS was filed on me after 7 days after the order was delivered.
I was never contacted on the missing parts so I could send them until the NSS
was filed which was today. I packed the 3 parts that were missing tonight and
are going out in the mail in the morning via priority. Shouldn't the seller
try to contact me first and work this out instead of filing a NSS. This seems
a little over the top by doing the NSS instead of letting me know first. I don't
mind fixing a mistake but to file a NSS without letting me fix it first. Some
help would be great because I feel bad I missed 3 parts but will do anything
to make sure a person gets there parts that they ordered. If they don't
remove the NSS what can I do after the I send the parts to avoid this being completed.
Thank you for all your thoughts on this subject.
|
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| | | | | | | | | Author: | Brickwilbo | | Posted: | Jun 9, 2021 02:52 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 31 times | | Topic: | Problem Order | |
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| In Problem Order, waterman writes:
| | I just did this thank you for the help, I sent the new tracking number and I
also refunded the parts and attached the Paypal proof of it. This hopefully
should be enough, I wish they told me the day the parts were delivered. I could
have sent them out seven days ago and had them already to them.
|
| | I double check all my emails and inbox in Bricklink and no messages from the buyer.
|
Did you check your email spam folder for an email from the buyer?
Maybe the buyer emailed you 7 days ago and didn't received a reply.
| | I have
at least replied to them and will track there new package and let them know the
day it is delivered as a follow up if the don't reply to any of my communications.
I hope this works out ok and I am able to work this out with the buyer and get
them to know I will see there order complete.
In Problem Order, zorbanj writes:
| | Yes, the buyer should have contacted you first. You can ask for the NSS to be
removed her:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
In Problem Order, waterman writes:
| | I have a question on an order I shipped out. The order was shipped out and missing
3 parts and a NSS was filed on me after 7 days after the order was delivered.
I was never contacted on the missing parts so I could send them until the NSS
was filed which was today. I packed the 3 parts that were missing tonight and
are going out in the mail in the morning via priority. Shouldn't the seller
try to contact me first and work this out instead of filing a NSS. This seems
a little over the top by doing the NSS instead of letting me know first. I don't
mind fixing a mistake but to file a NSS without letting me fix it first. Some
help would be great because I feel bad I missed 3 parts but will do anything
to make sure a person gets there parts that they ordered. If they don't
remove the NSS what can I do after the I send the parts to avoid this being completed.
Thank you for all your thoughts on this subject.
|
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| | | | | | | | | | | Author: | waterman | | Posted: | Jun 9, 2021 04:31 | | Subject: | (Cancelled) | | Viewed: | 17 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | | | Author: | waterman | | Posted: | Jun 9, 2021 04:33 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 33 times | | Topic: | Problem Order | |
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| I do check my spam mail everyday to see if there is any messages from bricklink
and buyers. There was no communication of the order missing parts, not sure if
they sent an email to the wrong email address. What I did was reply to the email
I received of the shortage and informed them that I addressed the problem with
there order and to log into Bricklink directly for the reply. That way it could
be all documented in Bricklink with all communications logged between me and
the buyer.
In Problem Order, Brickwilbo writes:
| | In Problem Order, waterman writes:
| | I just did this thank you for the help, I sent the new tracking number and I
also refunded the parts and attached the Paypal proof of it. This hopefully
should be enough, I wish they told me the day the parts were delivered. I could
have sent them out seven days ago and had them already to them.
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| | I double check all my emails and inbox in Bricklink and no messages from the buyer.
|
Did you check your email spam folder for an email from the buyer?
Maybe the buyer emailed you 7 days ago and didn't received a reply.
| | I have
at least replied to them and will track there new package and let them know the
day it is delivered as a follow up if the don't reply to any of my communications.
I hope this works out ok and I am able to work this out with the buyer and get
them to know I will see there order complete.
In Problem Order, zorbanj writes:
| | Yes, the buyer should have contacted you first. You can ask for the NSS to be
removed her:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
In Problem Order, waterman writes:
| | I have a question on an order I shipped out. The order was shipped out and missing
3 parts and a NSS was filed on me after 7 days after the order was delivered.
I was never contacted on the missing parts so I could send them until the NSS
was filed which was today. I packed the 3 parts that were missing tonight and
are going out in the mail in the morning via priority. Shouldn't the seller
try to contact me first and work this out instead of filing a NSS. This seems
a little over the top by doing the NSS instead of letting me know first. I don't
mind fixing a mistake but to file a NSS without letting me fix it first. Some
help would be great because I feel bad I missed 3 parts but will do anything
to make sure a person gets there parts that they ordered. If they don't
remove the NSS what can I do after the I send the parts to avoid this being completed.
Thank you for all your thoughts on this subject.
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| | | | | | | | | | | | | Author: | waterman | | Posted: | Jun 9, 2021 04:51 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 25 times | | Topic: | Problem Order | |
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| The only email from them was a few minutes after the NSS was filed on me. This
was the only email I received and none before the NSS prior to the seven days
that past and the order was delivered.
In Problem Order, waterman writes:
| | I do check my spam mail everyday to see if there is any messages from bricklink
and buyers. There was no communication of the order missing parts, not sure if
they sent an email to the wrong email address. What I did was reply to the email
I received of the shortage and informed them that I addressed the problem with
there order and to log into Bricklink directly for the reply. That way it could
be all documented in Bricklink with all communications logged between me and
the buyer.
In Problem Order, Brickwilbo writes:
| | In Problem Order, waterman writes:
| | I just did this thank you for the help, I sent the new tracking number and I
also refunded the parts and attached the Paypal proof of it. This hopefully
should be enough, I wish they told me the day the parts were delivered. I could
have sent them out seven days ago and had them already to them.
|
| | I double check all my emails and inbox in Bricklink and no messages from the buyer.
|
Did you check your email spam folder for an email from the buyer?
Maybe the buyer emailed you 7 days ago and didn't received a reply.
| | I have
at least replied to them and will track there new package and let them know the
day it is delivered as a follow up if the don't reply to any of my communications.
I hope this works out ok and I am able to work this out with the buyer and get
them to know I will see there order complete.
In Problem Order, zorbanj writes:
| | Yes, the buyer should have contacted you first. You can ask for the NSS to be
removed her:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
In Problem Order, waterman writes:
| | I have a question on an order I shipped out. The order was shipped out and missing
3 parts and a NSS was filed on me after 7 days after the order was delivered.
I was never contacted on the missing parts so I could send them until the NSS
was filed which was today. I packed the 3 parts that were missing tonight and
are going out in the mail in the morning via priority. Shouldn't the seller
try to contact me first and work this out instead of filing a NSS. This seems
a little over the top by doing the NSS instead of letting me know first. I don't
mind fixing a mistake but to file a NSS without letting me fix it first. Some
help would be great because I feel bad I missed 3 parts but will do anything
to make sure a person gets there parts that they ordered. If they don't
remove the NSS what can I do after the I send the parts to avoid this being completed.
Thank you for all your thoughts on this subject.
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| | | | | | | | | | | | | | | Author: | Brickwilbo | | Posted: | Jun 9, 2021 04:59 | | Subject: | Re: NSS filed but never contacted on order to fix | | Viewed: | 31 times | | Topic: | Problem Order | |
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| In Problem Order, waterman writes:
| | The only email from them was a few minutes after the NSS was filed on me. This
was the only email I received and none before the NSS prior to the seven days
that past and the order was delivered.
|
Technically the buyer only followed the instructions on this page: https://www.bricklink.com/retractOrder.asp
Problem with Order, Buyer or Seller?
Buyer or Seller not Responding?
Buyer has not Paid?
Seller has not Shipped?
Cancel an Order
Enter the Order ID that you're experiencing a problem with in the box at
right and see your available options from there.
| |
In Problem Order, waterman writes:
| | I do check my spam mail everyday to see if there is any messages from bricklink
and buyers. There was no communication of the order missing parts, not sure if
they sent an email to the wrong email address. What I did was reply to the email
I received of the shortage and informed them that I addressed the problem with
there order and to log into Bricklink directly for the reply. That way it could
be all documented in Bricklink with all communications logged between me and
the buyer.
|
|
Good, always reply to the NSS in the Problem field of the NSS.
| | | |
In Problem Order, Brickwilbo writes:
| | In Problem Order, waterman writes:
| | I just did this thank you for the help, I sent the new tracking number and I
also refunded the parts and attached the Paypal proof of it. This hopefully
should be enough, I wish they told me the day the parts were delivered. I could
have sent them out seven days ago and had them already to them.
|
| | I double check all my emails and inbox in Bricklink and no messages from the buyer.
|
Did you check your email spam folder for an email from the buyer?
Maybe the buyer emailed you 7 days ago and didn't received a reply.
| | I have
at least replied to them and will track there new package and let them know the
day it is delivered as a follow up if the don't reply to any of my communications.
I hope this works out ok and I am able to work this out with the buyer and get
them to know I will see there order complete.
In Problem Order, zorbanj writes:
| | Yes, the buyer should have contacted you first. You can ask for the NSS to be
removed her:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
In Problem Order, waterman writes:
| | I have a question on an order I shipped out. The order was shipped out and missing
3 parts and a NSS was filed on me after 7 days after the order was delivered.
I was never contacted on the missing parts so I could send them until the NSS
was filed which was today. I packed the 3 parts that were missing tonight and
are going out in the mail in the morning via priority. Shouldn't the seller
try to contact me first and work this out instead of filing a NSS. This seems
a little over the top by doing the NSS instead of letting me know first. I don't
mind fixing a mistake but to file a NSS without letting me fix it first. Some
help would be great because I feel bad I missed 3 parts but will do anything
to make sure a person gets there parts that they ordered. If they don't
remove the NSS what can I do after the I send the parts to avoid this being completed.
Thank you for all your thoughts on this subject.
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USA, Michigan
Netherlands, Gelderland
