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| | | Author: | tonnic  | | Posted: | May 21, 2021 10:23 | | Subject: | Unacceptable behaviour. | | Viewed: | 321 times | | Topic: | General | |
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| Today I made an order of 5 minifigs in a Bricklinkshop.
A few hours later I saw an order cancellation without any communication.
All 5 minifigs were cancelled due to the fact they all are sold at Ebay!
All! Not only 1 but all 5.
Too much of a coincidence in my opinion, you can forget about 1 minifig but 5!
I guess he found the price he asked too low although he himself had them on sale
for 15% discount.
So how can you discount them quite recently and than forgot to take them out
of your inventory when you sell them on Ebay...
Is it possible to start an NSS in this case?
Thanks for reading and for the possible help I receive.
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| | | | | Author: | MrPetovan | | Posted: | May 21, 2021 10:31 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 81 times | | Topic: | General | |
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| I'm sorry about this disappointment, I'm curious about how you learned
the same minifigures had been sold on eBay if there hadn't been any communication?
As for a recourse, there is none, sellers can unilaterally cancel any order they
receive. Your example is extremely bad form, but it isn't forbidden by the
BrickLink Terms of Service: https://www.bricklink.com/help.asp?helpID=73&q=cancel+order
You can leave a negative feedback, of course, but the seller can leave one as
well for you.
In General, tonnic writes:
| | Today I made an order of 5 minifigs in a Bricklinkshop.
A few hours later I saw an order cancellation without any communication.
All 5 minifigs were cancelled due to the fact they all are sold at Ebay!
All! Not only 1 but all 5.
Too much of a coincidence in my opinion, you can forget about 1 minifig but 5!
I guess he found the price he asked too low although he himself had them on sale
for 15% discount.
So how can you discount them quite recently and than forgot to take them out
of your inventory when you sell them on Ebay...
Is it possible to start an NSS in this case?
Thanks for reading and for the possible help I receive.
|
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| | | | | | | Author: | tons_of_bricks | | Posted: | May 21, 2021 10:45 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 71 times | | Topic: | General | |
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| In General, MrPetovan writes:
| | I'm sorry about this disappointment, I'm curious about how you learned
the same minifigures had been sold on eBay if there hadn't been any communication?
|
A seller can leave a note with the order cancellation; that is probably what
happened.
To the OP:
Not sure if they deserve a neg. feedback or anything. Sure, they made a mistake,
but everyone does. You didn't lose out on anything. Who knows, maybe someone
happened to order a bunch of minifigs from them off of Ebay and didnt' have
time to take them off here before you purchased them. It can happen. We have
a store here and on the owl site and use a syncing program to pull items off
of one site when they sell on the other. It checks every 15 minutes and there
have been a couple times where the same item sells on both sites within that
15 minutes.
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| | | | | | | | | Author: | tonnic | | Posted: | May 21, 2021 10:49 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 66 times | | Topic: | General | |
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| In General, firestar246 writes:
| | In General, MrPetovan writes:
| | I'm sorry about this disappointment, I'm curious about how you learned
the same minifigures had been sold on eBay if there hadn't been any communication?
|
A seller can leave a note with the order cancellation; that is probably what
happened.
To the OP:
Not sure if they deserve a neg. feedback or anything. Sure, they made a mistake,
but everyone does. You didn't lose out on anything.
|
Well, I did, they were meant to be for my SH collection.
Now I need to buy them from different stores for a higher price.
So I do not agree with you.
Who knows, maybe someone
| | happened to order a bunch of minifigs from them off of Ebay and didnt' have
time to take them off here before you purchased them. It can happen. We have
a store here and on the owl site and use a syncing program to pull items off
of one site when they sell on the other. It checks every 15 minutes and there
have been a couple times where the same item sells on both sites within that
15 minutes.
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| | | | | | | | | | | Author: | tons_of_bricks | | Posted: | May 21, 2021 10:52 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 49 times | | Topic: | General | |
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| In General, tonnic writes:
| |
Well, I did, they were meant to be for my SH collection.
Now I need to buy them from different stores for a higher price.
So I do not agree with you.
Who knows, maybe someone
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and if this one seller took off their minifigures before you purchased them?
You still would've had to go to those other sellers. So maybe you lost a
little time and gained a little frustration, and maybe the seller should've
contacted you and explained before cancelling the order, but I'm not sure
why that would deserve an NSS.
That wouldn't even solve anything to begin with since he can't ship out
something he no longer has.
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| | | | | | | | | | | | | Author: | tonnic | | Posted: | May 21, 2021 11:01 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 50 times | | Topic: | General | |
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| In General, firestar246 writes:
| | In General, tonnic writes:
| |
Well, I did, they were meant to be for my SH collection.
Now I need to buy them from different stores for a higher price.
So I do not agree with you.
Who knows, maybe someone
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and if this one seller took off their minifigures before you purchased them?
|
This is a silly answer. If they weren’t in his shop I wouldn’t have bought them
at all.
| | You still would've had to go to those other sellers.
|
Nope, I needed more than 1 so I wouldn’t have bought them elsewhere when (1)
lesser amount in inventory, (2) higher prices.
So maybe you lost a
| | little time and gained a little frustration, and maybe the seller should've
contacted you and explained before cancelling the order, but I'm not sure
why that would deserve an NSS.
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Because one of the S isn’t only about shipping but also services.
| | That wouldn't even solve anything to begin with since he can't ship out
something he no longer has.
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| | | | | | | | | | | | | | | Author: | tons_of_bricks | | Posted: | May 21, 2021 12:13 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 41 times | | Topic: | General | |
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| In General, tonnic writes:
| | In General, firestar246 writes:
| | In General, tonnic writes:
| |
Well, I did, they were meant to be for my SH collection.
Now I need to buy them from different stores for a higher price.
So I do not agree with you.
Who knows, maybe someone
|
and if this one seller took off their minifigures before you purchased them?
|
This is a silly answer. If they weren’t in his shop I wouldn’t have bought them
at all.
|
And that's basically what has happened, just in a little round about way.
| | Because one of the S isn’t only about shipping but also services.
|
It's a mistake that I'm sure the seller is sorry for. He made up for
it right away without any hassle as soon as he noticed it (from what I read from
your message). To me, that's good service.
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| | | | | | | | | | | Author: | nanajon | | Posted: | May 21, 2021 11:31 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 39 times | | Topic: | General | |
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| In General, tonnic writes:
| | In General, firestar246 writes:
| | In General, MrPetovan writes:
| | I'm sorry about this disappointment, I'm curious about how you learned
the same minifigures had been sold on eBay if there hadn't been any communication?
|
A seller can leave a note with the order cancellation; that is probably what
happened.
To the OP:
Not sure if they deserve a neg. feedback or anything. Sure, they made a mistake,
but everyone does. You didn't lose out on anything.
|
Well, I did, they were meant to be for my SH collection.
Now I need to buy them from different stores for a higher price.
So I do not agree with you.
Who knows, maybe someone
| | happened to order a bunch of minifigs from them off of Ebay and didnt' have
time to take them off here before you purchased them. It can happen. We have
a store here and on the owl site and use a syncing program to pull items off
of one site when they sell on the other. It checks every 15 minutes and there
have been a couple times where the same item sells on both sites within that
15 minutes.
|
|
This kind of situation is why I decided to stick to one marketplace. Newbie
here, out of curiousity, what's SH?
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| | | | | | | | | | | | | Author: | tonnic | | Posted: | May 21, 2021 11:36 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 41 times | | Topic: | General | |
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| In General, nanajon writes:
| | In General, tonnic writes:
| | In General, firestar246 writes:
| | In General, MrPetovan writes:
| | I'm sorry about this disappointment, I'm curious about how you learned
the same minifigures had been sold on eBay if there hadn't been any communication?
|
A seller can leave a note with the order cancellation; that is probably what
happened.
To the OP:
Not sure if they deserve a neg. feedback or anything. Sure, they made a mistake,
but everyone does. You didn't lose out on anything.
|
Well, I did, they were meant to be for my SH collection.
Now I need to buy them from different stores for a higher price.
So I do not agree with you.
Who knows, maybe someone
| | happened to order a bunch of minifigs from them off of Ebay and didnt' have
time to take them off here before you purchased them. It can happen. We have
a store here and on the owl site and use a syncing program to pull items off
of one site when they sell on the other. It checks every 15 minutes and there
have been a couple times where the same item sells on both sites within that
15 minutes.
|
|
This kind of situation is why I decided to stick to one marketplace. Newbie
here, out of curiousity, what's SH?
|
Super Heroes.
I do sometimes sell outside Bricklink but before I do so I make sure the Lego
is removed from my inventory.
And, of course, I do make mistakes (not as large as I think this one is, and
yes, don’t see large too large, in the end it is only Lego, the communication
part is more important) myself but the most important thing is to communicate
and look for a solution.
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| | | | | | | | | | | | | | | Author: | MrPetovan | | Posted: | May 21, 2021 11:43 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 47 times | | Topic: | General | |
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| In General, tonnic writes:
| | [...]
And, of course, I do make mistakes (not as large as I think this one is, and
yes, don’t see large too large, in the end it is only Lego, the communication
part is more important) myself but the most important thing is to communicate
and look for a solution.
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What solution were you expecting? Some kind of dropshipping at the seller's
expense?
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| | | | | | | | | | | | | | | | | Author: | tonnic | | Posted: | May 21, 2021 11:53 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 33 times | | Topic: | General | |
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| In General, MrPetovan writes:
| | In General, tonnic writes:
| | [...]
And, of course, I do make mistakes (not as large as I think this one is, and
yes, don’t see large too large, in the end it is only Lego, the communication
part is more important) myself but the most important thing is to communicate
and look for a solution.
|
What solution were you expecting? Some kind of dropshipping at the seller's
expense?
|
Just what I mentioned: communication!
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| | | | | | | | | | | | | | | | | | | Author: | rab1234 | | Posted: | May 21, 2021 12:40 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 41 times | | Topic: | General | |
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| It sounds like he did communicate that he no longer had the figs and they were
sold on ebay... not sure what additional communication you were looking for.
In General, tonnic writes:
| | In General, MrPetovan writes:
| | In General, tonnic writes:
| | [...]
And, of course, I do make mistakes (not as large as I think this one is, and
yes, don’t see large too large, in the end it is only Lego, the communication
part is more important) myself but the most important thing is to communicate
and look for a solution.
|
What solution were you expecting? Some kind of dropshipping at the seller's
expense?
|
Just what I mentioned: communication!
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| | | | | | | | | | | | | | | | | | | | | Author: | Tracyd | | Posted: | May 21, 2021 12:51 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 69 times | | Topic: | General | |
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| In General, rab1234 writes:
| | It sounds like he did communicate that he no longer had the figs and they were
sold on ebay... not sure what additional communication you were looking for.
|
They wanted a solution where they received the figures they wanted at the price
they paid. They want their order to take precedence over the other. Since
all I see on Ebay are way overinflated in price I assume the seller made more
profit there than here. I don't blame them for that, but there really isn't
any solution to listing on multiple platforms.
| |
In General, tonnic writes:
| | In General, MrPetovan writes:
| | In General, tonnic writes:
| | [...]
And, of course, I do make mistakes (not as large as I think this one is, and
yes, don’t see large too large, in the end it is only Lego, the communication
part is more important) myself but the most important thing is to communicate
and look for a solution.
|
What solution were you expecting? Some kind of dropshipping at the seller's
expense?
|
Just what I mentioned: communication!
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| | | | | | | | | | | | | | | | | Author: | tonnic | | Posted: | May 21, 2021 11:55 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 24 times | | Topic: | General | |
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| In General, MrPetovan writes:
| | In General, tonnic writes:
| | [...]
And, of course, I do make mistakes (not as large as I think this one is, and
yes, don’t see large too large, in the end it is only Lego, the communication
part is more important) myself but the most important thing is to communicate
and look for a solution.
|
What solution were you expecting? Some kind of dropshipping at the seller's
expense?
|
It looks like you are giving me the blame, it wasn’t my mistake wasn’t it?
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| | | | | | | | | | | | | | | | | | | Author: | MrPetovan | | Posted: | May 21, 2021 11:59 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 29 times | | Topic: | General | |
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| No, it was an honest question. What do you think a separate message about the
upcoming order cancellation would have changed for you?
In General, tonnic writes:
| | In General, MrPetovan writes:
| | In General, tonnic writes:
| | [...]
And, of course, I do make mistakes (not as large as I think this one is, and
yes, don’t see large too large, in the end it is only Lego, the communication
part is more important) myself but the most important thing is to communicate
and look for a solution.
|
What solution were you expecting? Some kind of dropshipping at the seller's
expense?
|
It looks like you are giving me the blame, it wasn’t my mistake wasn’t it?
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| | | | | | | | | Author: | MrPetovan | | Posted: | May 21, 2021 10:50 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 43 times | | Topic: | General | |
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| In General, firestar246 writes:
| | [...] Not sure if they deserve a neg. feedback or anything. Sure, they made a mistake,
but everyone does. You didn't lose out on anything. [...]
|
Agreed with that, when buying I am way more forgiving for inventory errors than
package errors. Keeping an accurate inventory is extremely hard; As a seller
I've never made a package mistake but even with the few orders I received
I have already made an inventory mistake, which tells me they are very easy to
make.
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| | | | | | | | | | | Author: | tonnic | | Posted: | May 21, 2021 10:56 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 40 times | | Topic: | General | |
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| In General, MrPetovan writes:
| | In General, firestar246 writes:
| | [...] Not sure if they deserve a neg. feedback or anything. Sure, they made a mistake,
but everyone does. You didn't lose out on anything. [...]
|
Agreed with that, when buying I am way more forgiving for inventory errors than
package errors. Keeping an accurate inventory is extremely hard; As a seller
I've never made a package mistake but even with the few orders I received
I have already made an inventory mistake, which tells me they are very easy to
make.
|
I do partially agree with you on smaller parts or a miscount but this goes further
in my opinion.
It is not a parts mistake, it is about 5 minifigs that are significant different
to lose or forget about.
But, as I said, this is my opinion and maybe (don’t think so) caused by a little
bit of anger.
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| | | | | | | | | | | | | Author: | MrPetovan | | Posted: | May 21, 2021 11:14 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 38 times | | Topic: | General | |
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| See, that's my opinion about package mistakes. Since you have to physically
hold every part to put them in the package, I don't believe these errors
should be as frequent as they are right now for me (about 25% of the orders I
place have at least one package error).
But inventory errors are completely different, since any change in the physical
inventory can't be automatically reflected in all the places where the parts/sets
are inventoried.
It isn't about forgetting about the parts themselves, it's about consistently
updating all the places you have recorded their existence, which I found out
is a really hard thing to do. My current collection is inventoried in three different
places, and my part collection definitely isn't 100% accurate since I don't
always update my inventory for every single part I take out of my drawers for
any reason.
So yeah, your case is of course more sensitive because the whole order was unavailable,
but at its core it just is another inventory error or five, and you of course
had hoped you could have bought these minifig that cheap but anger won't
make any inventory easier to manage.
In General, tonnic writes:
| | I do partially agree with you on smaller parts or a miscount but this goes further
in my opinion.
It is not a parts mistake, it is about 5 minifigs that are significant different
to lose or forget about.
But, as I said, this is my opinion and maybe (don’t think so) caused by a little
bit of anger.
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| | | | | | | | | | | Author: | tons_of_bricks | | Posted: | May 21, 2021 11:06 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 29 times | | Topic: | General | |
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| In General, MrPetovan writes:
| | In General, firestar246 writes:
| | [...] Not sure if they deserve a neg. feedback or anything. Sure, they made a mistake,
but everyone does. You didn't lose out on anything. [...]
|
Agreed with that, when buying I am way more forgiving for inventory errors than
package errors. Keeping an accurate inventory is extremely hard; As a seller
I've never made a package mistake but even with the few orders I received
I have already made an inventory mistake, which tells me they are very easy to
make.
|
Yeah, not sure how big the store was, but when you're doing dozens of orders
a day, there is going to be mistakes, no matter how careful the seller is.
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| | | | | | | | | | | | | Author: | rab1234 | | Posted: | May 21, 2021 11:08 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 38 times | | Topic: | General | |
|
| Easy to make inventory mistakes if you're selling on multiple platforms especially
if your A) a big seller with lots going in and out or B) a small, hobby seller
who isn't paying super close attention all the time.
That's why as a hobby seller I only do BL or local marketplaces to offload
bulk.
-Blockbusting Bricks
In General, firestar246 writes:
| | In General, MrPetovan writes:
| | In General, firestar246 writes:
| | [...] Not sure if they deserve a neg. feedback or anything. Sure, they made a mistake,
but everyone does. You didn't lose out on anything. [...]
|
Agreed with that, when buying I am way more forgiving for inventory errors than
package errors. Keeping an accurate inventory is extremely hard; As a seller
I've never made a package mistake but even with the few orders I received
I have already made an inventory mistake, which tells me they are very easy to
make.
|
Yeah, not sure how big the store was, but when you're doing dozens of orders
a day, there is going to be mistakes, no matter how careful the seller is.
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| | | | | | | Author: | tonnic | | Posted: | May 21, 2021 10:47 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 44 times | | Topic: | General | |
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| In General, MrPetovan writes:
| | I'm sorry about this disappointment, I'm curious about how you learned
the same minifigures had been sold on eBay if there hadn't been any communication?
|
This text was written together with the cancellation.
This is what I call ‘no communication’ since it wasn’t send before the cancellation.
I thought so, this is one of the bad parts of Bricklink.
I almost never buy from BL, almost only sell.
The times I had to cancel an order it never came from my side, only on request
from a buyer.
And if I would ever need to I would first contact the buyer with an explanation
and ask if they would agree on it.
| | You can leave a negative feedback, of course, but the seller can leave one as
well for you.
|
This is the second bad thing about BL, as others and me included mentioned some
time ago on this forum this needs to chance.
A buyer that wants to cancel an order should only have the possibility to give
a positive feedback, the seller can choose a suitable feedback.
The same way the other way around, a seller that wants to cancel an order can
only leave positive feedback and the buyer can choose a suitable feedback.
But BL didn’t do anything with these ideas and that is a real shame.
Don’t understand me wrong, I like BL but these are the biggest flaws in my opinion.
| |
In General, tonnic writes:
| | Today I made an order of 5 minifigs in a Bricklinkshop.
A few hours later I saw an order cancellation without any communication.
All 5 minifigs were cancelled due to the fact they all are sold at Ebay!
All! Not only 1 but all 5.
Too much of a coincidence in my opinion, you can forget about 1 minifig but 5!
I guess he found the price he asked too low although he himself had them on sale
for 15% discount.
So how can you discount them quite recently and than forgot to take them out
of your inventory when you sell them on Ebay...
Is it possible to start an NSS in this case?
Thanks for reading and for the possible help I receive.
|
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| | | | | Author: | peregrinator | | Posted: | May 21, 2021 10:33 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 39 times | | Topic: | General | |
|
| In General, tonnic writes:
| | Today I made an order of 5 minifigs in a Bricklinkshop.
A few hours later I saw an order cancellation without any communication.
All 5 minifigs were cancelled due to the fact they all are sold at Ebay!
All! Not only 1 but all 5.
Too much of a coincidence in my opinion, you can forget about 1 minifig but 5!
I guess he found the price he asked too low although he himself had them on sale
for 15% discount.
So how can you discount them quite recently and than forgot to take them out
of your inventory when you sell them on Ebay...
Is it possible to start an NSS in this case?
Thanks for reading and for the possible help I receive.
|
I don't think you can start an NSS if you didn't actually pay - or if
you do, it will just be removed. Maybe just leave negative feedback?
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| | | | | Author: | cosmicray | | Posted: | May 21, 2021 12:05 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 35 times | | Topic: | General | |
|
| In General, tonnic writes:
| | Today I made an order of 5 minifigs in a Bricklinkshop.
A few hours later I saw an order cancellation without any communication.
All 5 minifigs were cancelled due to the fact they all are sold at Ebay!
All! Not only 1 but all 5.
Too much of a coincidence in my opinion, you can forget about 1 minifig but 5!
I guess he found the price he asked too low although he himself had them on sale
for 15% discount.
So how can you discount them quite recently and than forgot to take them out
of your inventory when you sell them on Ebay...
Is it possible to start an NSS in this case?
Thanks for reading and for the possible help I receive.
|
IMHO, it falls under the heading of having something listed for sale, that they
do not have available to sell. I believe they can be reported to BL admin for
that reason. Now, having said that, they may have a safe harbor if they
can show that the eBay order was received immediately before your order (e.g.
8-10 hours or less). I have been in the situation where I had the last of a very
large set listed here and on eBay, went to bed, and awoke to see orders on both
marketplaces for the same set, from different buyers. I've also run into
the situation where the same buyer bought from me on two different marketplaces,
the same item, and within minutes of each other. Obviously, in both cases I apologized
and refunded, but was unable to fulfill all orders. It happens, but rarely. A
good seller is on top of that, and kills the other listing(s) when something
goes out of stock.
Nita Rae
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| | | | | | | Author: | tons_of_bricks | | Posted: | May 21, 2021 12:10 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 43 times | | Topic: | General | |
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| In General, cosmicray writes:
| |
IMHO, it falls under the heading of having something listed for sale, that they
do not have available to sell. I believe they can be reported to BL admin for
that reason.
|
In that case, I'm sure just about every seller could be reported at some
time for that due to inventory errors. To me, that would be a misuse of that
report feature; IMO, a seller should only be reported for that if the INTENTIONALLY
have something for sale that they don't have.
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| | | | | | | | | Author: | cosmicray | | Posted: | May 21, 2021 12:24 | | Subject: | Re: Unacceptable behaviour. | | Viewed: | 45 times | | Topic: | General | |
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| In General, firestar246 writes:
| | In General, cosmicray writes:
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IMHO, it falls under the heading of having something listed for sale, that they
do not have available to sell. I believe they can be reported to BL admin for
that reason.
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In that case, I'm sure just about every seller could be reported at some
time for that due to inventory errors. To me, that would be a misuse of that
report feature; IMO, a seller should only be reported for that if the INTENTIONALLY
have something for sale that they don't have.
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The definition of INTENTIONALLY is a very fine line to walk. It could also be
argued that laziness (in maintaining multiple marketplace presences) is not an
acceptable behavior. Your example has nothing to do with multiple marketplaces.
The OP's situation has everything to do with multiple marketplaces.
To say this differently, if you can't do it correctly, and manage the order
flow and inventory effects, you should not have things listed on multiple marketplaces.
At one point, I had items on four marketplaces, but I was being very careful
to not list things, that I could not handle it if multiple fired simultaneously.
If I had plenty of a specific SKU, then let it rip. If I only had one or two,
then be much more careful.
Nita Rae
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Netherlands, Noord-Holland
USA, New York
