| Discussion Forum: Thread 289797 |
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| | | Author: | Styphelus  | | Posted: | May 15, 2021 22:59 | | Subject: | Set in terrible condition | | Viewed: | 221 times | | Topic: | Problem Order | |
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| I bought a set for $160 CAD (set 6973). It was listed as complete and it was
local shipping. I asked for pictures to check for yellowing but the seller said
he didn't have time to take pictures but said he had checked and there was
no yellowing. He has 100% rating so I took his word for it. It finally came,
in a grocery bag, really dirty and covered in hair. I washed it and cleaned it
and started noticing missing parts and a lot of discoloration. It's missing
14 pieces including some expensive ones as I just found out (ex. 6104 white 2x,
4595 blue 4x) and 42 are totally baked/discolored and need replacing (ex 4216
blue 5x). In total it will cost me around $40-$50 to replace them from 4 international
sellers. With shipping averaging $15.00 each, I'm looking at $100 minimum.
Or $115 from 3 local seller (plus shipping).
I contacted the seller but he is not replaying. I asked him to send me the parts
or refund me the amount required to replace them. I doubt if he ever does that
he will refund me for that amount. This set should have never been up for sale
in this condition. It's by far the worse I've bought and now I don't
know what to do.
What are my options aside from just a negative review? I paid with Paypal. Not
sure if that makes a difference.
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| | | | | Author: | dredabeast24 | | Posted: | May 16, 2021 00:08 | | Subject: | Re: Set in terrible condition | | Viewed: | 86 times | | Topic: | Problem Order | |
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| In Problem Order, Styphelus writes:
| | I bought a set for $160 CAD (set 6973). It was listed as complete and it was
local shipping. I asked for pictures to check for yellowing but the seller said
he didn't have time to take pictures but said he had checked and there was
no yellowing. He has 100% rating so I took his word for it. It finally came,
in a grocery bag, really dirty and covered in hair. I washed it and cleaned it
and started noticing missing parts and a lot of discoloration. It's missing
14 pieces including some expensive ones as I just found out (ex. 6104 white 2x,
4595 blue 4x) and 42 are totally baked/discolored and need replacing (ex 4216
blue 5x). In total it will cost me around $40-$50 to replace them from 4 international
sellers. With shipping averaging $15.00 each, I'm looking at $100 minimum.
Or $115 from 3 local seller (plus shipping).
I contacted the seller but he is not replaying. I asked him to send me the parts
or refund me the amount required to replace them. I doubt if he ever does that
he will refund me for that amount. This set should have never been up for sale
in this condition. It's by far the worse I've bought and now I don't
know what to do.
What are my options aside from just a negative review? I paid with Paypal. Not
sure if that makes a difference.
|
I am not as well versed with the Bricklink side of things but I can speak for
paypal.
You can open a PayPal claim stating that the set you received is not in the condition
described. IF you need help on how to do that check this link:
https://www.paypal.com/us/brc/article/customer-disputes-claims-chargebacks-bank-reversals
With that note that the seller will most likely be very annoyed with you for
it but it is the best option if they are refusing to make the situation right.
Be prepared though as you will most likely receive negative feedback for it although
that is just a drop in the bucket compared to getting your money back.
As for the bricklink side of things:
I am not well versed and I am not sure if this qualifies under NSS. If someone
with a higher understanding of NSS rules could inform OP (and thus me) about
the terms of an NSS that would be lovely.
I am sorry about the bad experience. Let's hope PayPal sides with you.
Andreas
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| | | | | | | Author: | Brickwilbo | | Posted: | May 16, 2021 04:18 | | Subject: | Re: Set in terrible condition | | Viewed: | 76 times | | Topic: | Problem Order | |
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| In Problem Order, dredabeast24 writes:
| | In Problem Order, Styphelus writes:
| | I bought a set for $160 CAD (set 6973). It was listed as complete and it was
local shipping. I asked for pictures to check for yellowing but the seller said
he didn't have time to take pictures but said he had checked and there was
no yellowing. He has 100% rating so I took his word for it. It finally came,
in a grocery bag, really dirty and covered in hair. I washed it and cleaned it
and started noticing missing parts and a lot of discoloration. It's missing
14 pieces including some expensive ones as I just found out (ex. 6104 white 2x,
4595 blue 4x) and 42 are totally baked/discolored and need replacing (ex 4216
blue 5x). In total it will cost me around $40-$50 to replace them from 4 international
sellers. With shipping averaging $15.00 each, I'm looking at $100 minimum.
Or $115 from 3 local seller (plus shipping).
I contacted the seller but he is not replaying. I asked him to send me the parts
or refund me the amount required to replace them. I doubt if he ever does that
he will refund me for that amount. This set should have never been up for sale
in this condition. It's by far the worse I've bought and now I don't
know what to do.
What are my options aside from just a negative review? I paid with Paypal. Not
sure if that makes a difference.
|
I am not as well versed with the Bricklink side of things but I can speak for
paypal.
You can open a PayPal claim stating that the set you received is not in the condition
described. IF you need help on how to do that check this link:
https://www.paypal.com/us/brc/article/customer-disputes-claims-chargebacks-bank-reversals
With that note that the seller will most likely be very annoyed with you for
it but it is the best option if they are refusing to make the situation right.
Be prepared though as you will most likely receive negative feedback for it although
that is just a drop in the bucket compared to getting your money back.
As for the bricklink side of things:
I am not well versed and I am not sure if this qualifies under NSS. If someone
with a higher understanding of NSS rules could inform OP (and thus me) about
the terms of an NSS that would be lovely.
I am sorry about the bad experience. Let's hope PayPal sides with you.
Andreas
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Start the NSS in the Problem link on the Order Details page.
https://www.bricklink.com/retractOrder.asp
To prevent strike the seller should send the missing parts or solve the issue.
https://www.bricklink.com/help.asp?helpID=110
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| | | | | | | Author: | wendybrowne | | Posted: | Jun 2, 2021 15:12 | | Subject: | Re: Set in terrible condition | | Viewed: | 75 times | | Topic: | Problem Order | |
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| easy answer to that.
file pay pal claim "not as described" the seller will have to send you a pre
paid return label and refund you when he receives it. Process will take a few
weeks.
In Problem Order, dredabeast24 writes:
| | In Problem Order, Styphelus writes:
| | I bought a set for $160 CAD (set 6973). It was listed as complete and it was
local shipping. I asked for pictures to check for yellowing but the seller said
he didn't have time to take pictures but said he had checked and there was
no yellowing. He has 100% rating so I took his word for it. It finally came,
in a grocery bag, really dirty and covered in hair. I washed it and cleaned it
and started noticing missing parts and a lot of discoloration. It's missing
14 pieces including some expensive ones as I just found out (ex. 6104 white 2x,
4595 blue 4x) and 42 are totally baked/discolored and need replacing (ex 4216
blue 5x). In total it will cost me around $40-$50 to replace them from 4 international
sellers. With shipping averaging $15.00 each, I'm looking at $100 minimum.
Or $115 from 3 local seller (plus shipping).
I contacted the seller but he is not replaying. I asked him to send me the parts
or refund me the amount required to replace them. I doubt if he ever does that
he will refund me for that amount. This set should have never been up for sale
in this condition. It's by far the worse I've bought and now I don't
know what to do.
What are my options aside from just a negative review? I paid with Paypal. Not
sure if that makes a difference.
|
I am not as well versed with the Bricklink side of things but I can speak for
paypal.
You can open a PayPal claim stating that the set you received is not in the condition
described. IF you need help on how to do that check this link:
https://www.paypal.com/us/brc/article/customer-disputes-claims-chargebacks-bank-reversals
With that note that the seller will most likely be very annoyed with you for
it but it is the best option if they are refusing to make the situation right.
Be prepared though as you will most likely receive negative feedback for it although
that is just a drop in the bucket compared to getting your money back.
As for the bricklink side of things:
I am not well versed and I am not sure if this qualifies under NSS. If someone
with a higher understanding of NSS rules could inform OP (and thus me) about
the terms of an NSS that would be lovely.
I am sorry about the bad experience. Let's hope PayPal sides with you.
Andreas
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| | | | | Author: | cosmicray | | Posted: | May 16, 2021 07:04 | | Subject: | Re: Set in terrible condition | | Viewed: | 70 times | | Topic: | Problem Order | |
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| In Problem Order, Styphelus writes:
| | I bought a set for $160 CAD (set 6973). It was listed as complete and it was
local shipping. I asked for pictures to check for yellowing but the seller said
he didn't have time to take pictures but said he had checked and there was
no yellowing. He has 100% rating so I took his word for it. It finally came,
in a grocery bag, really dirty and covered in hair. I washed it and cleaned it
and started noticing missing parts and a lot of discoloration. It's missing
14 pieces including some expensive ones as I just found out (ex. 6104 white 2x,
4595 blue 4x) and 42 are totally baked/discolored and need replacing (ex 4216
blue 5x). In total it will cost me around $40-$50 to replace them from 4 international
sellers. With shipping averaging $15.00 each, I'm looking at $100 minimum.
Or $115 from 3 local seller (plus shipping).
|
That sounds like SNAD (PayPal: significantly not as described) and/or NSS (BL:
non-shipping seller, as they did not ship what was described). Take your pick
for going after them, but make absolutely sure you have your facts straight before
doing so.
Nita Rae
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| | | | | | | Author: | Styphelus | | Posted: | May 16, 2021 13:03 | | Subject: | Re: Set in terrible condition | | Viewed: | 72 times | | Topic: | Problem Order | |
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| Thanks for the info .
With NSS I don't get a refund, right? What is the benefit of doing that?
I still have to go through paypal to get any kind of money back, correct? If
I go though paypal, do I need to send the set back to the seller? Or do they
issue just a partial refund?
I'll give the seller until the end of the week to reply. I sent him a list
of the missing and damaged parts as well as some pictures. I'm hopping he
just sends me the parts.
I actually bought 3 sets from this seller. One was in good condition, the other
was missing 4 pieces (not a big deal) and then this one that is in really poor
condition.
Again, thanks everyone for the tips. It's unfortunate that these things happen.
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| | | | | | | | | Author: | Brickwilbo | | Posted: | May 16, 2021 13:25 | | Subject: | Re: Set in terrible condition | | Viewed: | 71 times | | Topic: | Problem Order | |
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| In Problem Order, Styphelus writes:
| | Thanks for the info .
With NSS I don't get a refund, right? What is the benefit of doing that?
|
A NSS encourages sellers to solve the issue without the need of a Paypal claim.
It helps the community to weed out bad stores. 3 completed NSS will close the
store.
| | I still have to go through paypal to get any kind of money back, correct?
|
Yes.
| | If I go though paypal, do I need to send the set back to the seller? Or do they
issue just a partial refund?
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If you want a complete refund, you have to return the set.
| |
I'll give the seller until the end of the week to reply. I sent him a list
of the missing and damaged parts as well as some pictures. I'm hopping he
just sends me the parts.
I actually bought 3 sets from this seller. One was in good condition, the other
was missing 4 pieces (not a big deal) and then this one that is in really poor
condition.
Again, thanks everyone for the tips. It's unfortunate that these things happen.
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Canada, Ontario
USA, Illinois
Netherlands, Gelderland
