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| | | Author: | chetzler  | | Posted: | May 9, 2021 14:35 | | Subject: | Fix sale tax invoice msg, it's unprofessional | | Viewed: | 247 times | | Topic: | Selling | |
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| At first I thought my seller had put this terse message in my invoice, but then
I remembered I had heard it mentioned in the forum before. Having now seen it
first-hand I understand how bad it really is:
"For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
Come on, BrickLink, surely you can compose a more professional-sounding message
than this. I'm a little shocked that this is what my buyers have seen when
I send a manual invoice. I resent this type of message being inserted into MY
invoices without my knowledge especially since it looks like I am the one sending
it. If you're going to insert such an off-putting message into your sellers'
invoices at least own it and let OUR buyers know that we sellers have nothing
to do with it.
e.g.:
****MESSAGE FROM BRICKLINK****
For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
********************************************
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| | | | | Author: | SnarkBricks | | Posted: | May 9, 2021 15:44 | | Subject: | Re: Fix sale tax invoice msg, it's unprofessional | | Viewed: | 93 times | | Topic: | Selling | |
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| +1 - agreed - it could be more tactfully written so we sellers on BL don't
sound like we don't appreciate each and every customer that comes our way.
Tom and Cindy of Snark Bricks
In Selling, chetzler writes:
| | At first I thought my seller had put this terse message in my invoice, but then
I remembered I had heard it mentioned in the forum before. Having now seen it
first-hand I understand how bad it really is:
"For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
Come on, BrickLink, surely you can compose a more professional-sounding message
than this. I'm a little shocked that this is what my buyers have seen when
I send a manual invoice. I resent this type of message being inserted into MY
invoices without my knowledge especially since it looks like I am the one sending
it. If you're going to insert such an off-putting message into your sellers'
invoices at least own it and let OUR buyers know that we sellers have nothing
to do with it.
e.g.:
****MESSAGE FROM BRICKLINK****
For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
********************************************
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| | | | | Author: | jenwick | | Posted: | May 9, 2021 18:07 | | Subject: | Re: Fix sale tax invoice msg, it's unprofessional | | Viewed: | 78 times | | Topic: | Selling | |
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| I had no idea this was being inserted. I agree as well. The wording could use
quite a bit of work.
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| | | | | Author: | RecycledBrick | | Posted: | May 10, 2021 00:30 | | Subject: | (Cancelled) | | Viewed: | 69 times | | Topic: | Selling | |
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| | (Cancelled) |
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| | | | | Author: | bricksinbins | | Posted: | May 10, 2021 08:30 | | Subject: | Re: Fix sale tax invoice msg, it's unprofessional | | Viewed: | 39 times | | Topic: | Selling | |
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| In Selling, chetzler writes:
| | At first I thought my seller had put this terse message in my invoice, but then
I remembered I had heard it mentioned in the forum before. Having now seen it
first-hand I understand how bad it really is:
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This is BrickLink after all. As we know, professionalism is not part of it...
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| | | | | Author: | V_JAMS | | Posted: | May 10, 2021 08:39 | | Subject: | Re: Fix sale tax invoice msg, it's unprofessional | | Viewed: | 40 times | | Topic: | Selling | |
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| The response I received the other day questioning feedback was a shock to say
the least. The customer support team, regardless of pay or donating their time
needs to be at least tactful or impartial when responding to an inquiry. I got
a smug cocky answer which was unwarranted, but not surprising. I wound up dealing
with the user directly and got farther.
In Selling, chetzler writes:
| | At first I thought my seller had put this terse message in my invoice, but then
I remembered I had heard it mentioned in the forum before. Having now seen it
first-hand I understand how bad it really is:
"For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
Come on, BrickLink, surely you can compose a more professional-sounding message
than this. I'm a little shocked that this is what my buyers have seen when
I send a manual invoice. I resent this type of message being inserted into MY
invoices without my knowledge especially since it looks like I am the one sending
it. If you're going to insert such an off-putting message into your sellers'
invoices at least own it and let OUR buyers know that we sellers have nothing
to do with it.
e.g.:
****MESSAGE FROM BRICKLINK****
For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
********************************************
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| | | | | Author: | Stellar | | Posted: | May 10, 2021 10:13 | | Subject: | Re: Fix sale tax invoice msg, it's unprofessional | | Viewed: | 41 times | | Topic: | Selling | |
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| In Selling, chetzler writes:
| | At first I thought my seller had put this terse message in my invoice, but then
I remembered I had heard it mentioned in the forum before. Having now seen it
first-hand I understand how bad it really is:
"For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
Come on, BrickLink, surely you can compose a more professional-sounding message
than this. I'm a little shocked that this is what my buyers have seen when
I send a manual invoice. I resent this type of message being inserted into MY
invoices without my knowledge especially since it looks like I am the one sending
it. If you're going to insert such an off-putting message into your sellers'
invoices at least own it and let OUR buyers know that we sellers have nothing
to do with it.
e.g.:
****MESSAGE FROM BRICKLINK****
For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
********************************************
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Already discussed on March, but no comment or update to the text from Admins...
https://www.bricklink.com/messageThread.asp?ID=286269&nID=1261847
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| | | | | Author: | Teup | | Posted: | May 10, 2021 10:21 | | Subject: | Re: Fix sale tax invoice msg, it's unprofessional | | Viewed: | 57 times | | Topic: | Selling | |
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| In Selling, chetzler writes:
| | " This message overrules any other payment instructions mentioned below if any."
|
From the makers of "sellers are supposed to respect the law but we actually we
don't really care whether they do" comes the new hit "this is how it works,
but don't be surprised if the seller claims something else in this message"
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| | | | | Author: | dcarmine | | Posted: | May 10, 2021 14:11 | | Subject: | Re: Fix sale tax invoice msg, it's unprofessional | | Viewed: | 53 times | | Topic: | Selling | |
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| In Selling, chetzler writes:
| | At first I thought my seller had put this terse message in my invoice, but then
I remembered I had heard it mentioned in the forum before. Having now seen it
first-hand I understand how bad it really is:
"For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
Come on, BrickLink, surely you can compose a more professional-sounding message
than this. I'm a little shocked that this is what my buyers have seen when
I send a manual invoice. I resent this type of message being inserted into MY
invoices without my knowledge especially since it looks like I am the one sending
it. If you're going to insert such an off-putting message into your sellers'
invoices at least own it and let OUR buyers know that we sellers have nothing
to do with it.
e.g.:
****MESSAGE FROM BRICKLINK****
For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
********************************************
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I got one auto invoice today and the message is gone, compared to one I received
on the 7th that had it.
Same old, Same old. Give us something without saying anything, Take stuff away
without telling us. The horse is dead and I am tired of it. Maybe this panel
thing will help us get new managers that know how to be professional.
Donna
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| | | | | Author: | Admin_Russell | | Posted: | May 10, 2021 20:50 | | Subject: | Re: Fix sale tax invoice msg, it's unprofessional | | Viewed: | 97 times | | Topic: | Selling | |
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BrickLink
ID CardAdmin_Russell
|
Location:  USA, California |
| Member Since |
Contact |
Type |
Status |
| May 9, 2017 |
 |
Admin |
|
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| BrickLink Administrator |
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| In Selling, chetzler writes:
| | At first I thought my seller had put this terse message in my invoice, but then
I remembered I had heard it mentioned in the forum before. Having now seen it
first-hand I understand how bad it really is:
"For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
Come on, BrickLink, surely you can compose a more professional-sounding message
than this. I'm a little shocked that this is what my buyers have seen when
I send a manual invoice. I resent this type of message being inserted into MY
invoices without my knowledge especially since it looks like I am the one sending
it. If you're going to insert such an off-putting message into your sellers'
invoices at least own it and let OUR buyers know that we sellers have nothing
to do with it.
e.g.:
****MESSAGE FROM BRICKLINK****
For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
********************************************
|
We are looking at this issue now and will come up with solution soon.
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| | | | | | | Author: | chetzler | | Posted: | May 10, 2021 22:24 | | Subject: | Re: Fix sale tax invoice msg, it's unprofessional | | Viewed: | 80 times | | Topic: | Selling | |
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| In Selling, Admin_Russell writes:
| | In Selling, chetzler writes:
| | At first I thought my seller had put this terse message in my invoice, but then
I remembered I had heard it mentioned in the forum before. Having now seen it
first-hand I understand how bad it really is:
"For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
Come on, BrickLink, surely you can compose a more professional-sounding message
than this. I'm a little shocked that this is what my buyers have seen when
I send a manual invoice. I resent this type of message being inserted into MY
invoices without my knowledge especially since it looks like I am the one sending
it. If you're going to insert such an off-putting message into your sellers'
invoices at least own it and let OUR buyers know that we sellers have nothing
to do with it.
e.g.:
****MESSAGE FROM BRICKLINK****
For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
********************************************
|
We are looking at this issue now and will come up with solution soon.
|
Very good. Please report back when there is a resolution.
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| | | | | | | Author: | SnarkBricks | | Posted: | May 12, 2021 10:24 | | Subject: | Re: Fix sale tax invoice msg, it's unprofessional | | Viewed: | 43 times | | Topic: | Selling | |
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| Wonderful. Thanks!
| | We are looking at this issue now and will come up with solution soon.
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| | | | | Author: | Stellar | | Posted: | May 26, 2021 08:39 | | Subject: | (Cancelled) | | Viewed: | 27 times | | Topic: | Selling | |
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| | (Cancelled) |
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| | | | | Author: | Stellar | | Posted: | May 26, 2021 08:45 | | Subject: | Re: Fix sale tax invoice msg, it's unprofessional | | Viewed: | 61 times | | Topic: | Selling | |
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| In Selling, chetzler writes:
| | At first I thought my seller had put this terse message in my invoice, but then
I remembered I had heard it mentioned in the forum before. Having now seen it
first-hand I understand how bad it really is:
"For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
Come on, BrickLink, surely you can compose a more professional-sounding message
than this. I'm a little shocked that this is what my buyers have seen when
I send a manual invoice. I resent this type of message being inserted into MY
invoices without my knowledge especially since it looks like I am the one sending
it. If you're going to insert such an off-putting message into your sellers'
invoices at least own it and let OUR buyers know that we sellers have nothing
to do with it.
e.g.:
****MESSAGE FROM BRICKLINK****
For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
********************************************
|
Seems it was updated, now it reads like this:
Message from BrickLink:
This message is to guide you through the payment process for BrickLink Order
#16378834. In the rare case that Seller provides different off-site payment instructions
below, we would like to advise you to submit payment using the PAY NOW button
on the Order Details page. This is because any payments made using other methods
may result in an improper transaction where tax is not paid to the state. Thank
you, and we appreciate your continued support.
To submit payment for this order, click on the PAY NOW button on the order details
page.
Order details page: https://www.bricklink.com/orderDetail.asp?ID=XXXXXXXX
At least better message was implemented, don't know when exactly thought.
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| | | | | | | Author: | Admin_Russell | | Posted: | May 26, 2021 11:13 | | Subject: | Re: Fix sale tax invoice msg, it's unprofessional | | Viewed: | 81 times | | Topic: | Selling | |
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|
BrickLink
ID CardAdmin_Russell
|
| Location: USA, California |
| Member Since |
Contact |
Type |
Status |
| May 9, 2017 |
|
Admin |
|
|
| BrickLink Administrator |
|
| In Selling, Stellar writes:
| | | | ****MESSAGE FROM BRICKLINK****
For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
********************************************
|
Seems it was updated, now it reads like this:
Message from BrickLink:
This message is to guide you through the payment process for BrickLink Order
#16378834. In the rare case that Seller provides different off-site payment instructions
below, we would like to advise you to submit payment using the PAY NOW button
on the Order Details page. This is because any payments made using other methods
may result in an improper transaction where tax is not paid to the state. Thank
you, and we appreciate your continued support.
To submit payment for this order, click on the PAY NOW button on the order details
page.
Order details page: https://www.bricklink.com/orderDetail.asp?ID=XXXXXXXX
At least better message was implemented, don't know when exactly thought.
|
It was released as part of the Brexit solution.
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| | | | | | | | | Author: | SnarkBricks | | Posted: | May 28, 2021 14:55 | | Subject: | Re: Fix sale tax invoice msg, it's unprofessional | | Viewed: | 52 times | | Topic: | Selling | |
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| Awesome job! Well worded. Thanks!!!
In Selling, Admin_Russell writes:
| | In Selling, Stellar writes:
| | | | ****MESSAGE FROM BRICKLINK****
For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
********************************************
|
Seems it was updated, now it reads like this:
Message from BrickLink:
This message is to guide you through the payment process for BrickLink Order
#16378834. In the rare case that Seller provides different off-site payment instructions
below, we would like to advise you to submit payment using the PAY NOW button
on the Order Details page. This is because any payments made using other methods
may result in an improper transaction where tax is not paid to the state. Thank
you, and we appreciate your continued support.
To submit payment for this order, click on the PAY NOW button on the order details
page.
Order details page: https://www.bricklink.com/orderDetail.asp?ID=XXXXXXXX
At least better message was implemented, don't know when exactly thought.
|
It was released as part of the Brexit solution.
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| | | | | | | Author: | randyf | | Posted: | May 26, 2021 14:19 | | Subject: | Re: Fix sale tax invoice msg, it's unprofessional | | Viewed: | 52 times | | Topic: | Selling | |
|
| In Selling, Stellar writes:
| | In Selling, chetzler writes:
| | At first I thought my seller had put this terse message in my invoice, but then
I remembered I had heard it mentioned in the forum before. Having now seen it
first-hand I understand how bad it really is:
"For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
Come on, BrickLink, surely you can compose a more professional-sounding message
than this. I'm a little shocked that this is what my buyers have seen when
I send a manual invoice. I resent this type of message being inserted into MY
invoices without my knowledge especially since it looks like I am the one sending
it. If you're going to insert such an off-putting message into your sellers'
invoices at least own it and let OUR buyers know that we sellers have nothing
to do with it.
e.g.:
****MESSAGE FROM BRICKLINK****
For BrickLink Order #XXXXXXXX, you must pay on site using the PAY NOW button
on the order details page. Any payments made using other methods will result
in an improper transaction because tax is not paid to the state. This message
overrules any other payment instructions mentioned below if any."
********************************************
|
Seems it was updated, now it reads like this:
Message from BrickLink:
This message is to guide you through the payment process for BrickLink Order
#16378834. In the rare case that Seller provides different off-site payment instructions
below, we would like to advise you to submit payment using the PAY NOW button
on the Order Details page. This is because any payments made using other methods
may result in an improper transaction where tax is not paid to the state. Thank
you, and we appreciate your continued support.
To submit payment for this order, click on the PAY NOW button on the order details
page.
Order details page: https://www.bricklink.com/orderDetail.asp?ID=XXXXXXXX
At least better message was implemented, don't know when exactly thought.
|
That is a much more nicely worded message and comes off as sounding professional
and helpful. Nice job, team BrickLink.
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Finland, Pohjanmaa
Spain, Comunidad Valenciana
Netherlands, Utrecht
