| Discussion Forum: Thread 289363 |
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| | | Author: | Dolfan413  | | Posted: | May 7, 2021 17:51 | | Subject: | lost order | | Viewed: | 148 times | | Topic: | Help | |
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| Hi, The post office lost an order, I refunded the full amount and then the customer
still filed a non shipping seller alert on me. I replied to her comments again
saying I was sorry and that I refunded all of her money and I'm still seeing
this alert. What am I suppose to do?
Thanks
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| | | | | Author: | beaverbrick | | Posted: | May 7, 2021 18:38 | | Subject: | Re: lost order | | Viewed: | 54 times | | Topic: | Help | |
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| To have the NSS removed, you have to supply evidence of the refund to BL.
https://www.bricklink.com/help.asp?helpID=2148
In Help, Dolfan413 writes:
| | Hi, The post office lost an order, I refunded the full amount and then the customer
still filed a non shipping seller alert on me. I replied to her comments again
saying I was sorry and that I refunded all of her money and I'm still seeing
this alert. What am I suppose to do?
Thanks
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| | | | | Author: | zorbanj | | Posted: | May 7, 2021 20:42 | | Subject: | Re: lost order | | Viewed: | 76 times | | Topic: | Help | |
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| Submit proof of the refund here:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
Be patient, it will take awhile.
Stoplist the buyer here to prevent repeat business:
https://www.bricklink.com/pref_stop.asp
In Help, Dolfan413 writes:
| | Hi, The post office lost an order, I refunded the full amount and then the customer
still filed a non shipping seller alert on me. I replied to her comments again
saying I was sorry and that I refunded all of her money and I'm still seeing
this alert. What am I suppose to do?
Thanks
|
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| | | | | | | Author: | Dolfan413 | | Posted: | May 8, 2021 23:19 | | Subject: | Re: lost order | | Viewed: | 53 times | | Topic: | Help | |
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| In Help, zorbanj writes:
| | Submit proof of the refund here:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
Be patient, it will take awhile.
Stoplist the buyer here to prevent repeat business:
https://www.bricklink.com/pref_stop.asp
In Help, Dolfan413 writes:
| | Hi, The post office lost an order, I refunded the full amount and then the customer
still filed a non shipping seller alert on me. I replied to her comments again
saying I was sorry and that I refunded all of her money and I'm still seeing
this alert. What am I suppose to do?
Thanks
|
|
It shows the full refund right on the order status page what else do they need
me to show?
Thanks for your help with this 😊
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| | | | | | | | | Author: | peregrinator | | Posted: | May 9, 2021 06:43 | | Subject: | Re: lost order | | Viewed: | 61 times | | Topic: | Help | |
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| In Help, Dolfan413 writes:
| | It shows the full refund right on the order status page what else do they need
me to show?
Thanks for your help with this 😊
|
I would take a screen capture of the refund on the order status page and submit
it to the helpdesk.
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| | | | | | | | | | | Author: | Dolfan413 | | Posted: | May 12, 2021 09:32 | | Subject: | (Cancelled) | | Viewed: | 23 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | | | | | | | | | Author: | MrPetovan | | Posted: | May 12, 2021 09:42 | | Subject: | Re: lost order | | Viewed: | 32 times | | Topic: | Help | |
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| The Help Desk page is accessible from the Help Center in the footer.
https://www.bricklink.com/helpDesk.asp
In Help, Dolfan413 writes:
| | In Help, peregrinator writes:
| | In Help, Dolfan413 writes:
| | It shows the full refund right on the order status page what else do they need
me to show?
Thanks for your help with this 😊
|
I would take a screen capture of the refund on the order status page and submit
it to the helpdesk.
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There is a helpdesk? Where is that if I may be so ignorant? 
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| | | | | | | Author: | Dolfan413 | | Posted: | May 12, 2021 21:29 | | Subject: | Re: lost order | | Viewed: | 31 times | | Topic: | Help | |
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| In Help, zorbanj writes:
| | Submit proof of the refund here:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
Be patient, it will take awhile.
Stoplist the buyer here to prevent repeat business:
https://www.bricklink.com/pref_stop.asp
In Help, Dolfan413 writes:
| | Hi, The post office lost an order, I refunded the full amount and then the customer
still filed a non shipping seller alert on me. I replied to her comments again
saying I was sorry and that I refunded all of her money and I'm still seeing
this alert. What am I suppose to do?
Thanks
|
|
It shows the full refund right on the order status page what else do they need
me to show?
Thanks for your help with this 😊
|
|
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| | | | | | | | | Author: | zorbanj | | Posted: | May 12, 2021 21:51 | | Subject: | Re: lost order | | Viewed: | 40 times | | Topic: | Help | |
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| Send a screencap of the refund you paid in Paypal.
In Help, Dolfan413 writes:
| | In Help, zorbanj writes:
| | Submit proof of the refund here:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
Be patient, it will take awhile.
Stoplist the buyer here to prevent repeat business:
https://www.bricklink.com/pref_stop.asp
In Help, Dolfan413 writes:
| | Hi, The post office lost an order, I refunded the full amount and then the customer
still filed a non shipping seller alert on me. I replied to her comments again
saying I was sorry and that I refunded all of her money and I'm still seeing
this alert. What am I suppose to do?
Thanks
|
|
It shows the full refund right on the order status page what else do they need
me to show?
Thanks for your help with this 😊
|
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USA, Illinois
United Kingdom, England
