Discussion Forum: Thread 257903

 Author: Tarlon View Messages Posted By Tarlon
 Posted: Sep 27, 2019 07:07
 Subject: problem with ZOLCIASZEKPLUS
 Viewed: 373 times
 Topic: Problem Order
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Tarlon (29)

Location:  Belgium, Hainaut
Member Since Contact Type Status
Aug 6, 2013 Member Does Not Allow Contact Buyer
Buying Privileges - OK
Hi all,

Have you already have some trouble with this guy?

My experience with him is scandalous.

He don't have the possibility to ask for a quote, then, I create a order
with the comment "Hi dear, Can I place a quote for any surprise with the S&H
cost? Best regards". For only response, I receive an invoice of more than 450€
for an quote of 150€.

I response that they fees are very expensive ans ask for a cancel. Again no resonse
exept a NBP status.

More that, He modify his invoice to remove fees and delete all of my comment
and I have no possibilities to put a negative report

I never see that, this guy is a crook.

If you have same experience with this guy, please, share it

Best regards

Michel D'haese
 Author: Andrsv View Messages Posted By Andrsv
 Posted: Sep 27, 2019 07:20
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 115 times
 Topic: Problem Order
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Andrsv (256)

Location:  Norway, Rogaland
Member Since Contact Type Status
Jun 23, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: AV bricks and sets
I had already disliked this store as he had alot of negative feedback lately.

If you buy from stores without instant checkout you should always read the terms
before buying. If you don't enjoy reading terms you should only buy from
stores with instant checkout (you should still read the terms tho)

Also, you should ask for cost before ordering. I guess he has every right to
do what he did, but it is a bad way of treathing customers. 99% off the stores
here would have a better solution for the customer.

I am guessing you bought many lots. He charge minimum 1€ pr lot.

In Problem Order, Tarlon writes:
  Hi all,

Have you already have some trouble with this guy?

My experience with him is scandalous.

He don't have the possibility to ask for a quote, then, I create a order
with the comment "Hi dear, Can I place a quote for any surprise with the S&H
cost? Best regards". For only response, I receive an invoice of more than 450€
for an quote of 150€.

I response that they fees are very expensive ans ask for a cancel. Again no resonse
exept a NBP status.

More that, He modify his invoice to remove fees and delete all of my comment
and I have no possibilities to put a negative report

I never see that, this guy is a crook.

If you have same experience with this guy, please, share it

Best regards

Michel D'haese
 Author: Tarlon View Messages Posted By Tarlon
 Posted: Sep 27, 2019 07:48
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 99 times
 Topic: Problem Order
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Tarlon (29)

Location:  Belgium, Hainaut
Member Since Contact Type Status
Aug 6, 2013 Member Does Not Allow Contact Buyer
Buying Privileges - OK
You are absolutly right Andrsv and I'm happy to ear that I'm not the
only one who are in trouble with this shop

He don't offer the possibility to create a quote, only that thing, is strange.

And you right again when you say that read the store rules is important, I read
them but I've hoped there are a maximum fees, it's why I clearly ask
for a quote

I've asked to brinklink to remove the NPB, but no answer

this kind of sellers should be fired from bricklink, they give a bad impression
on the honest shops

In Problem Order, Andrsv writes:
  I had already disliked this store as he had alot of negative feedback lately.

If you buy from stores without instant checkout you should always read the terms
before buying. If you don't enjoy reading terms you should only buy from
stores with instant checkout (you should still read the terms tho)

Also, you should ask for cost before ordering. I guess he has every right to
do what he did, but it is a bad way of treathing customers. 99% off the stores
here would have a better solution for the customer.

I am guessing you bought many lots. He charge minimum 1€ pr lot.

In Problem Order, Tarlon writes:
  Hi all,

Have you already have some trouble with this guy?

My experience with him is scandalous.

He don't have the possibility to ask for a quote, then, I create a order
with the comment "Hi dear, Can I place a quote for any surprise with the S&H
cost? Best regards". For only response, I receive an invoice of more than 450€
for an quote of 150€.

I response that they fees are very expensive ans ask for a cancel. Again no resonse
exept a NBP status.

More that, He modify his invoice to remove fees and delete all of my comment
and I have no possibilities to put a negative report

I never see that, this guy is a crook.

If you have same experience with this guy, please, share it

Best regards

Michel D'haese
 Author: brasletty View Messages Posted By brasletty
 Posted: Sep 30, 2019 13:20
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 58 times
 Topic: Problem Order
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brasletty (4239)

Location:  Belgium, Limburg
Member Since Contact Type Status
Aug 31, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: brasletty - up to 50% off
whay you don`t ask the shipping cost and fee`s first ? you don`t need a qoute
option to ask a question .

regards Rohnny

In Problem Order, Tarlon writes:
  You are absolutly right Andrsv and I'm happy to ear that I'm not the
only one who are in trouble with this shop

He don't offer the possibility to create a quote, only that thing, is strange.

And you right again when you say that read the store rules is important, I read
them but I've hoped there are a maximum fees, it's why I clearly ask
for a quote

I've asked to brinklink to remove the NPB, but no answer

this kind of sellers should be fired from bricklink, they give a bad impression
on the honest shops

In Problem Order, Andrsv writes:
  I had already disliked this store as he had alot of negative feedback lately.

If you buy from stores without instant checkout you should always read the terms
before buying. If you don't enjoy reading terms you should only buy from
stores with instant checkout (you should still read the terms tho)

Also, you should ask for cost before ordering. I guess he has every right to
do what he did, but it is a bad way of treathing customers. 99% off the stores
here would have a better solution for the customer.

I am guessing you bought many lots. He charge minimum 1€ pr lot.

In Problem Order, Tarlon writes:
  Hi all,

Have you already have some trouble with this guy?

My experience with him is scandalous.

He don't have the possibility to ask for a quote, then, I create a order
with the comment "Hi dear, Can I place a quote for any surprise with the S&H
cost? Best regards". For only response, I receive an invoice of more than 450€
for an quote of 150€.

I response that they fees are very expensive ans ask for a cancel. Again no resonse
exept a NBP status.

More that, He modify his invoice to remove fees and delete all of my comment
and I have no possibilities to put a negative report

I never see that, this guy is a crook.

If you have same experience with this guy, please, share it

Best regards

Michel D'haese
 Author: Hygrotus View Messages Posted By Hygrotus
 Posted: Sep 27, 2019 07:56
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 118 times
 Topic: Problem Order
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Hygrotus (819)

Location:  Poland, w. Wielkopolskie
Member Since Contact Type Status Collage
Feb 3, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: The Insect Store
BrickLink Catalog Associate (?)
In Problem Order, Tarlon writes:
  Hi all,

Have you already have some trouble with this guy?

My experience with him is scandalous.

He don't have the possibility to ask for a quote, then, I create a order
with the comment "Hi dear, Can I place a quote for any surprise with the S&H
cost? Best regards". For only response, I receive an invoice of more than 450€
for an quote of 150€.

I response that they fees are very expensive ans ask for a cancel. Again no resonse
exept a NBP status.

More that, He modify his invoice to remove fees and delete all of my comment
and I have no possibilities to put a negative report

I never see that, this guy is a crook.

If you have same experience with this guy, please, share it

Best regards

Michel D'haese

Check other forum posts about problem with this shop
https://www.bricklink.com/messageList.asp?v=c&max=100&q=ZOLCIASZEKPLUS
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Sep 27, 2019 09:41
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 112 times
 Topic: Problem Order
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yorbrick (699)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
In Problem Order, Tarlon writes:
  Hi all,

Have you already have some trouble with this guy?

My experience with him is scandalous.

He don't have the possibility to ask for a quote, then, I create a order
with the comment "Hi dear, Can I place a quote for any surprise with the S&H
cost? Best regards". For only response, I receive an invoice of more than 450€
for an quote of 150€.

I response that they fees are very expensive ans ask for a cancel. Again no resonse
exept a NBP status.

More that, He modify his invoice to remove fees and delete all of my comment
and I have no possibilities to put a negative report

I never see that, this guy is a crook.

If you have same experience with this guy, please, share it

Best regards

Michel D'haese

If you read this:

https://www.bricklink.com/help.asp?helpID=2148

you can contact the help desk. Let them know you cancelled as the postage / fees
was way to high, and include a copy of the email showing this. Even if he has
changed the fees on BL, the original ones will be in the email.
 Author: qwertyboy View Messages Posted By qwertyboy
 Posted: Sep 27, 2019 10:21
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 104 times
 Topic: Problem Order
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qwertyboy (4821)

Location:  Canada, Alberta
Member Since Contact Type Status
Apr 9, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Maple Bricks
For a shop with 21+K orders to have a FB rating of just over 98% and a "feedbacks
left percentage" of a bit over 50%, that is pretty atrocious. Bad feedbacks should
not only be a warning for customers, but also for BrickLink. Unfortunately nothing
gets done with this info.

Niek.
 Author: Soviet View Messages Posted By Soviet
 Posted: Sep 27, 2019 10:40
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 93 times
 Topic: Problem Order
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Soviet (34)

Location:  Poland, w. Pomorskie
Member Since Contact Type Status
Mar 20, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Flat Tile
In Problem Order, qwertyboy writes:
  For a shop with 21+K orders to have a FB rating of just over 98% and a "feedbacks
left percentage" of a bit over 50%, that is pretty atrocious. Bad feedbacks should
not only be a warning for customers, but also for BrickLink. Unfortunately nothing
gets done with this info.

Niek.

Giving Polish sellers a bad name! I wish I had this inventory though...
 Author: agulus View Messages Posted By agulus
 Posted: Sep 27, 2019 23:04
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 84 times
 Topic: Problem Order
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agulus (1209)

Location:  USA, Illinois
Member Since Contact Type Status
Sep 27, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stefan Bricker
In Problem Order, Soviet writes:
  In Problem Order, qwertyboy writes:
  For a shop with 21+K orders to have a FB rating of just over 98% and a "feedbacks
left percentage" of a bit over 50%, that is pretty atrocious. Bad feedbacks should
not only be a warning for customers, but also for BrickLink. Unfortunately nothing
gets done with this info.

Niek.

Giving Polish sellers a bad name! I wish I had this inventory though...

I totaly agree. I hope he'll read this whole conversation
and work on some changes...

No offence but... when I saw your username and avatar
I just had to ask you: Why Krecik (mole) and Soviet?
Mole - Czech, Soviet - old bad CCCP

Pomorskie - Trojmiasto maybe?
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Sep 28, 2019 03:34
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 65 times
 Topic: Problem Order
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yorbrick (699)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
  I totaly agree. I hope he'll read this whole conversation
and work on some changes...

There have been loads of threads about this seller. I doubt one more will make
a difference.
 Author: tonnic View Messages Posted By tonnic
 Posted: Sep 28, 2019 03:44
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 65 times
 Topic: Problem Order
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tonnic (3069)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Sep 30, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Tons_of_Bricks
In Problem Order, yorbrick writes:
  
  I totaly agree. I hope he'll read this whole conversation
and work on some changes...

There have been loads of threads about this seller. I doubt one more will make
a difference.

And if they read this post they will only defend themselves and blame the buyer.
That is how I see this seller from reading their comments in these cases.
 Author: SezaR View Messages Posted By SezaR
 Posted: Sep 28, 2019 05:09
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 69 times
 Topic: Problem Order
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SezaR (186)

Location:  Canada, British Columbia
Member Since Contact Type Status
Jan 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Sezar's trains
In Problem Order, tonnic writes:
  In Problem Order, yorbrick writes:
  
  I totaly agree. I hope he'll read this whole conversation
and work on some changes...

There have been loads of threads about this seller. I doubt one more will make
a difference.

And if they read this post they will only defend themselves and blame the buyer.

This characteristic has a name in psychology

  That is how I see this seller from reading their comments in these cases.

I suggest the OP (Tarlon) to reply to the negative feedback, something like

see the forum post 1158709.

This way, if somebody reads this negative feedback, he/she can then come to the
forum and read this whole thread. I think that would be enough.
 Author: Soviet View Messages Posted By Soviet
 Posted: Sep 28, 2019 03:53
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 71 times
 Topic: Problem Order
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Soviet (34)

Location:  Poland, w. Pomorskie
Member Since Contact Type Status
Mar 20, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Flat Tile
In Problem Order, agulus writes:
  In Problem Order, Soviet writes:
  In Problem Order, qwertyboy writes:
  For a shop with 21+K orders to have a FB rating of just over 98% and a "feedbacks
left percentage" of a bit over 50%, that is pretty atrocious. Bad feedbacks should
not only be a warning for customers, but also for BrickLink. Unfortunately nothing
gets done with this info.

Niek.

Giving Polish sellers a bad name! I wish I had this inventory though...

I totaly agree. I hope he'll read this whole conversation
and work on some changes...

No offence but... when I saw your username and avatar
I just had to ask you: Why Krecik (mole) and Soviet?
Mole - Czech, Soviet - old bad CCCP

Pomorskie - Trojmiasto maybe?

I made the name when I was younger and it stayed over the years. I had no idea
back then that we're supposed to not like Russians . And the mole is from
a very old Czechoslovakian cartoon and it's very cute!

And, yes, I'm near Trójmiasto .
 Author: agulus View Messages Posted By agulus
 Posted: Sep 28, 2019 08:53
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 51 times
 Topic: Problem Order
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agulus (1209)

Location:  USA, Illinois
Member Since Contact Type Status
Sep 27, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stefan Bricker
In Problem Order, Soviet writes:
  In Problem Order, agulus writes:
  In Problem Order, Soviet writes:
  In Problem Order, qwertyboy writes:
  For a shop with 21+K orders to have a FB rating of just over 98% and a "feedbacks
left percentage" of a bit over 50%, that is pretty atrocious. Bad feedbacks should
not only be a warning for customers, but also for BrickLink. Unfortunately nothing
gets done with this info.

Niek.

Giving Polish sellers a bad name! I wish I had this inventory though...

I totaly agree. I hope he'll read this whole conversation
and work on some changes...

No offence but... when I saw your username and avatar
I just had to ask you: Why Krecik (mole) and Soviet?
Mole - Czech, Soviet - old bad CCCP

Pomorskie - Trojmiasto maybe?

I made the name when I was younger and it stayed over the years. I had no idea
back then that we're supposed to not like Russians . And the mole is from
a very old Czechoslovakian cartoon and it's very cute!

And, yes, I'm near Trójmiasto .

W takim razie pozdrawiam serdecznie, bo oryginalnie
jestem z Trojmiasta. I zycze powodzenia w rozwijaniu sklepu
 Author: Soviet View Messages Posted By Soviet
 Posted: Sep 28, 2019 08:55
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 48 times
 Topic: Problem Order
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Soviet (34)

Location:  Poland, w. Pomorskie
Member Since Contact Type Status
Mar 20, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Flat Tile
In Problem Order, agulus writes:
  In Problem Order, Soviet writes:
  In Problem Order, agulus writes:
  In Problem Order, Soviet writes:
  In Problem Order, qwertyboy writes:
  For a shop with 21+K orders to have a FB rating of just over 98% and a "feedbacks
left percentage" of a bit over 50%, that is pretty atrocious. Bad feedbacks should
not only be a warning for customers, but also for BrickLink. Unfortunately nothing
gets done with this info.

Niek.

Giving Polish sellers a bad name! I wish I had this inventory though...

I totaly agree. I hope he'll read this whole conversation
and work on some changes...

No offence but... when I saw your username and avatar
I just had to ask you: Why Krecik (mole) and Soviet?
Mole - Czech, Soviet - old bad CCCP

Pomorskie - Trojmiasto maybe?

I made the name when I was younger and it stayed over the years. I had no idea
back then that we're supposed to not like Russians . And the mole is from
a very old Czechoslovakian cartoon and it's very cute!

And, yes, I'm near Trójmiasto .

W takim razie pozdrawiam serdecznie, bo oryginalnie
jestem z Trojmiasta. I zycze powodzenia w rozwijaniu sklepu

A to niespodzianka, dziękuję .
 Author: Macaronis View Messages Posted By Macaronis
 Posted: Sep 27, 2019 11:39
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 67 times
 Topic: Problem Order
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Macaronis (679)

Location:  USA, New York
Member Since Contact Type Status
Jun 13, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Midnight Leftovers
In Problem Order, qwertyboy writes:
  For a shop with 21+K orders to have a FB rating of just over 98% and a "feedbacks
left percentage" of a bit over 50%, that is pretty atrocious. Bad feedbacks should
not only be a warning for customers, but also for BrickLink. Unfortunately nothing
gets done with this info.

Niek.

+1
 Author: manganschlamm View Messages Posted By manganschlamm
 Posted: Sep 27, 2019 11:40
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 95 times
 Topic: Problem Order
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manganschlamm (1319)

Location:  Germany, Rheinland-Pfalz
Member Since Contact Type Status
Mar 8, 2016 Contact Member Buyer
Buying Privileges - OK
In Problem Order, Tarlon writes:
  Hi all,

Have you already have some trouble with this guy?

My experience with him is scandalous.

He don't have the possibility to ask for a quote, then, I create a order
with the comment "Hi dear, Can I place a quote for any surprise with the S&H
cost? Best regards". For only response, I receive an invoice of more than 450€
for an quote of 150€.

I response that they fees are very expensive ans ask for a cancel. Again no resonse
exept a NBP status.

More that, He modify his invoice to remove fees and delete all of my comment
and I have no possibilities to put a negative report

I never see that, this guy is a crook.

If you have same experience with this guy, please, share it

Best regards

Michel D'haese


The store is well known for making money from fees, poor customer service, poor
service attitude and for whining in the forum for being suspended due to 3 non
shipping seller cases. I guess that because it is a high volume store which creates
a decent income for BL, nothing is done to correct the practices of the fees.

I would perhaps see one argument to fight the NPB in your case. The terms of
the store do not explain in a general way what are the actual fees when you exceed
the maximum number of lots. They state that the average lot value should be more
than 1 Euro / lot and then two worked example calculation follow.

BUT the fee per additional lot is not declared in general terms, no statement
along the lines that for every lot exceeding the 1 Euro / per lot value a certain
amount is charged. One could therefore argue that the store applies fees that
are not explicitly stated, and this give the buyer a right to cancel the order.

I would believe that according to EU online purchasing legislation, that store
would loose any legal battle at court. I would use this to threaten the store,
i.e. that you will sue the store and take it to court if 1) the store does not
remove the negative feedback and 2) does not permit you to cancel the oder with
the reason: additional non declared fees.

The proportion of negative + neutral feedback this store has received already
in the last 6 months speaks for itself. There was a lively discussion about the
customer attitude of this store after the or representative of that store whined
in the forum about having been suspended because of 3 NSS completed.

As you case clearly shows, the representative of the store has learned nothing
whatsoever from this discussion, other than continuing along the stubborn route
that he/she is right and the customers who do not agree with their store practices
and feel ripped off by their at least partially hidden fees are always wrong
and just treat them so bad.

After this last discussion few months ago, I have added that store to my list
of least favorite ones for one simple reason: I have a good reputation as a buyer
with a decent positive feedback rating. I do not want that this reputation gets
tainted in case any disagreement over an order (or quality of parts) may emerge
with that store.

The bottom line for me is that it is more safe to continue buying from all the
other reputable stores with good positive customer attitude that have supplied
with great parts. I rather buy from a store where I know that in case there is
a problem the store will try to solve it in a fair and reasonable way. And these
stores know that I will not ask for the maximum but a fair and balanced solution.
 Author: tonnic View Messages Posted By tonnic
 Posted: Sep 27, 2019 15:17
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 116 times
 Topic: Problem Order
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tonnic (3069)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Sep 30, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Tons_of_Bricks
In Problem Order, Tarlon writes:
  Hi all,

Have you already have some trouble with this guy?

My experience with him is scandalous.

He don't have the possibility to ask for a quote, then, I create a order
with the comment "Hi dear, Can I place a quote for any surprise with the S&H
cost? Best regards". For only response, I receive an invoice of more than 450€
for an quote of 150€.

I response that they fees are very expensive ans ask for a cancel. Again no resonse
exept a NBP status.

More that, He modify his invoice to remove fees and delete all of my comment
and I have no possibilities to put a negative report

I never see that, this guy is a crook.

If you have same experience with this guy, please, share it

Best regards

Michel D'haese

Hi,

It is a shame you did not check the stores feedback before ordering.
The shop, as you already read in the responses on your forumpost, has a bad reputation.

And, according to the NPB rules, you do not have much to fall back to in getting
rid of the negative feedback.
Maybe Admin can help you.

My store doesn’t have a quoting system but when asked for I always ask the potential
customer to make a screenshot of the order they want to make.
That way I can see the amount of parts, the volume and the value of the Lego
and give an estimate of the shippingcosts.
This might work for you too if you want to know shippingcosts without the quoting
system.

Good luck!
 Author: legoman77 View Messages Posted By legoman77
 Posted: Sep 27, 2019 19:32
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 87 times
 Topic: Problem Order
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legoman77 (3620)

Location:  USA, Texas
Member Since Contact Type Status Collage
Jan 22, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: 77's Bricks & Sets
In Problem Order, tonnic writes:
  In Problem Order, Tarlon writes:
  Hi all,

Have you already have some trouble with this guy?

My experience with him is scandalous.

He don't have the possibility to ask for a quote, then, I create a order
with the comment "Hi dear, Can I place a quote for any surprise with the S&H
cost? Best regards". For only response, I receive an invoice of more than 450€
for an quote of 150€.

I response that they fees are very expensive ans ask for a cancel. Again no resonse
exept a NBP status.

More that, He modify his invoice to remove fees and delete all of my comment
and I have no possibilities to put a negative report

I never see that, this guy is a crook.

If you have same experience with this guy, please, share it

Best regards

Michel D'haese

Hi,

It is a shame you did not check the stores feedback before ordering.
The shop, as you already read in the responses on your forumpost, has a bad reputation.

And, according to the NPB rules, you do not have much to fall back to in getting
rid of the negative feedback.
Maybe Admin can help you.

My store doesn’t have a quoting system but when asked for I always ask the potential
customer to make a screenshot of the order they want to make.
That way I can see the amount of parts, the volume and the value of the Lego
and give an estimate of the shippingcosts.
This might work for you too if you want to know shippingcosts without the quoting
system.

Good luck!That is why the feedback system does not work. I suspect that it frustrates admins, making more work for them, because the buyer does not check feedback. I might be nice to display a sellers feedback when ordering on the page asking for payment.

(or lets go back to the pizza slice feedback)
John P
 Author: BrainOfTheBrick View Messages Posted By BrainOfTheBrick
 Posted: Sep 27, 2019 17:30
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 116 times
 Topic: Problem Order
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BrainOfTheBrick (34)

Location:  USA, Michigan
Member Since Contact Type Status
Jun 23, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BrainyBricks
In Problem Order, Tarlon writes:
  Hi all,

Have you already have some trouble with this guy?

My experience with him is scandalous.

He don't have the possibility to ask for a quote, then, I create a order
with the comment "Hi dear, Can I place a quote for any surprise with the S&H
cost? Best regards". For only response, I receive an invoice of more than 450€
for an quote of 150€.

I response that they fees are very expensive ans ask for a cancel. Again no resonse
exept a NBP status.

More that, He modify his invoice to remove fees and delete all of my comment
and I have no possibilities to put a negative report

I never see that, this guy is a crook.

If you have same experience with this guy, please, share it

Best regards

Michel D'haese

Yikes. That guy. I tried to order from him once, but as soon as I got the invoice,
I cancelled. Somehow I escaped neg feedback and more trouble. I wanted to order
$3 of parts, and the invoice said $20 in fees plus $50 for shipping. These kinds
of sellers are what cause the biggest problems on BL.
 Author: StarBrick View Messages Posted By StarBrick
 Posted: Sep 28, 2019 07:28
 Subject: Re: problem with ZOLCIASZEKPLUS
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 Topic: Problem Order
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StarBrick (5250)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Oct 18, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: StarBrick's BrickShop
In Problem Order, Tarlon writes:
  Hi all,

Have you already have some trouble with this guy?

My experience with him is scandalous.


As a counterweight: I have placed 8 orders here and all went very smooth and
not overpricing on shipping. I am not saying that these guys do not make mistakes,
but I have never had any trouble ordering, communicating and receiving the parts
I ordered worth over 260 euro in total.

Store terms are fine enough to get a good idea of the shipping and other fees
IMO.
And for the math:

Total feedback selling: 11.576 = 100%
Positive: 11.360 = 98.13%
Neutral: 152 = 1.32%
Negative: 64 = 0.55%

Meaning that on every 100 customers, about 2 are not fully satisfied.
Personally, I don't think that's bad......

Scaring customers away with ludicrous postage fees is another thing, but it never
happened to me. Maybe a typing error? 45 EUR instead of the 450 EUR mentioned
in the OP? 10KG + payment fee of 5% + lot average fee makes a very quick calculation
to 45......

My 2 cents.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Sep 28, 2019 07:53
 Subject: Re: problem with ZOLCIASZEKPLUS
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 Topic: Problem Order
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SylvainLS (32)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Buyer
Buying Privileges - OK
In Problem Order, StarBrick writes:
  […]
As a counterweight: I have placed 8 orders here and all went very smooth and
not overpricing on shipping. I am not saying that these guys do not make mistakes,
but I have never had any trouble ordering, communicating and receiving the parts
I ordered worth over 260 euro in total.

Store terms are fine enough to get a good idea of the shipping and other fees
IMO.
And for the math:

Total feedback selling: 11.576 = 100%
Positive: 11.360 = 98.13%
Neutral: 152 = 1.32%
Negative: 64 = 0.55%

Meaning that on every 100 customers, about 2 are not fully satisfied.
Personally, I don't think that's bad......

Scaring customers away with ludicrous postage fees is another thing, but it never
happened to me. Maybe a typing error? 45 EUR instead of the 450 EUR mentioned
in the OP? 10KG + payment fee of 5% + lot average fee makes a very quick calculation
to 45......

My 2 cents.

This sounds a lot like the messages coming to the defence of HouseOfLogos just
before they went belly-up with a 98.75% positive feedback.
 Author: StarBrick View Messages Posted By StarBrick
 Posted: Sep 28, 2019 09:22
 Subject: Re: problem with ZOLCIASZEKPLUS
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StarBrick (5250)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Oct 18, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: StarBrick's BrickShop
In Problem Order, SylvainLS writes:
  
This sounds a lot like the messages coming to the defence of HouseOfLogos just
before they went belly-up with a 98.75% positive feedback.

Dunno, just adding my experience with this shop. I don;t speculate or gamble.
Anyone has to judhe for themself based on their OWN experience. Not on someone
elses as these are always biased (mine as well!!!) and you can never lift that
bias for somebody else.....
 Author: pitz8008 View Messages Posted By pitz8008
 Posted: Sep 28, 2019 09:42
 Subject: Re: problem with ZOLCIASZEKPLUS
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pitz8008 (7331)

Location:  USA, Illinois
Member Since Contact Type Status
Dec 30, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Pitz Playhouse
In Problem Order, StarBrick writes:
  In Problem Order, SylvainLS writes:
  
This sounds a lot like the messages coming to the defence of HouseOfLogos just
before they went belly-up with a 98.75% positive feedback.

Dunno, just adding my experience with this shop. I don;t speculate or gamble.
Anyone has to judhe for themself based on their OWN experience. Not on someone
elses as these are always biased (mine as well!!!) and you can never lift that
bias for somebody else.....


I freak out for days if I get one neutral. I'd have to see a therapist if
I had his feedback.
 Author: StarBrick View Messages Posted By StarBrick
 Posted: Sep 28, 2019 10:00
 Subject: Re: problem with ZOLCIASZEKPLUS -> standards
 Viewed: 63 times
 Topic: Problem Order
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StarBrick (5250)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Oct 18, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: StarBrick's BrickShop
In Problem Order, pitz8008 writes:
  
I freak out for days if I get one neutral. I'd have to see a therapist if
I had his feedback.

Maybe you need one anyway. Are all your pancakes a 100% perfect? Is every coffee
you make a 100% perfect? Were all your grades at school A's? If so, you are
not human .

Most sellers here will have a near-heartattack when a 'neutral' hits
their store. I do not like it either, but it doesn't let me ruin my momentum,
mood, or flow. I accept it as a fact of life as I can not ask my customers to
live by my standards.

Take a deep breath, look at what you are building and exhale loudly. It's
the best therapy for an AFOL . Lol!!!!
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Sep 28, 2019 10:51
 Subject: Re: problem with ZOLCIASZEKPLUS
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SylvainLS (32)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Buyer
Buying Privileges - OK
In Problem Order, StarBrick writes:
  In Problem Order, SylvainLS writes:
  
This sounds a lot like the messages coming to the defence of HouseOfLogos just
before they went belly-up with a 98.75% positive feedback.

Dunno, just adding my experience with this shop. I don;t speculate or gamble.
Anyone has to judhe for themself based on their OWN experience. Not on someone
elses as these are always biased (mine as well!!!) and you can never lift that
bias for somebody else.....

Therefore feedback is useless… yet you just made an analysis of their feedback.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Sep 28, 2019 11:31
 Subject: Re: problem with ZOLCIASZEKPLUS
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yorbrick (699)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
  Dunno, just adding my experience with this shop. I don;t speculate or gamble.
Anyone has to judhe for themself based on their OWN experience. Not on someone
elses as these are always biased (mine as well!!!) and you can never lift that
bias for somebody else.....

You cannot judge based on your own experience if you are a first time buyer in
a store.
 Author: Miro78 View Messages Posted By Miro78
 Posted: Sep 28, 2019 10:10
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 66 times
 Topic: Problem Order
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Miro78 (1927)

Location:  USA, California
Member Since Contact Type Status
Jun 17, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Brick Corner
In Problem Order, StarBrick writes:
  In Problem Order, Tarlon writes:
  Hi all,

Have you already have some trouble with this guy?

My experience with him is scandalous.


As a counterweight: I have placed 8 orders here and all went very smooth and
not overpricing on shipping. I am not saying that these guys do not make mistakes,
but I have never had any trouble ordering, communicating and receiving the parts
I ordered worth over 260 euro in total.

Store terms are fine enough to get a good idea of the shipping and other fees
IMO.
And for the math:

Total feedback selling: 11.576 = 100%
Positive: 11.360 = 98.13%
Neutral: 152 = 1.32%
Negative: 64 = 0.55%

Meaning that on every 100 customers, about 2 are not fully satisfied.
Personally, I don't think that's bad......

Scaring customers away with ludicrous postage fees is another thing, but it never
happened to me. Maybe a typing error? 45 EUR instead of the 450 EUR mentioned
in the OP? 10KG + payment fee of 5% + lot average fee makes a very quick calculation
to 45......

My 2 cents.

I have placed an order in this store this week and I accepted the 1 euro fee
as my only other option would be to order from 5 other stores to get what I needed.
The 5 euro shipping to US is very decent. I am in no hurry to get the parts,
as I only need ASAP.

I think it would benefit Bricklink as a whole if stores like this one would be
allowed to use "minimum per lot not met" requirement much like "minimum order
not met" that currently exists. I certainly agree that their per lot fee structure
is very steep and not liked by many.

Perhaps fees should have to be clearly disclosed during checkout process instead
people having to scroll through terms and conditions for each store.

I am not here to defend this store per se, but I think it would help Bricklink
as a whole to prevent buyers from getting irritated and leaving this site for
good, especially new to Bricklink buyers that don't understand the ins and
outs of this site.

Miro
 Author: AndersPaludan View Messages Posted By AndersPaludan
 Posted: Sep 28, 2019 13:01
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 63 times
 Topic: Problem Order
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AndersPaludan (808)

Location:  Denmark
Member Since Contact Type Status Collage
May 9, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Brickileaks
To me their terms seem crystal clear.
The lot fee is explained.
The shipping cost can be found in the table.


In Problem Order, Tarlon writes:
  Hi all,

Have you already have some trouble with this guy?

My experience with him is scandalous.

He don't have the possibility to ask for a quote, then, I create a order
with the comment "Hi dear, Can I place a quote for any surprise with the S&H
cost? Best regards". For only response, I receive an invoice of more than 450€
for an quote of 150€.

I response that they fees are very expensive ans ask for a cancel. Again no resonse
exept a NBP status.

More that, He modify his invoice to remove fees and delete all of my comment
and I have no possibilities to put a negative report

I never see that, this guy is a crook.

If you have same experience with this guy, please, share it

Best regards

Michel D'haese
 Author: tEoS View Messages Posted By tEoS
 Posted: Sep 28, 2019 13:15
 Subject: Re: problem with ZOLCIASZEKPLUS
 Viewed: 80 times
 Topic: Problem Order
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tEoS (4970)

Location:  USA, Michigan
Member Since Contact Type Status
Dec 24, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Elements Of Surprise
Even if shipping was 150 Euro that still leaves another similar amount for fees.
That seems like fee avoidance to me. Most of us build the cost of filling orders
into our pricing.

These fees only serve to give BL a bad name.

In Problem Order, AndersPaludan writes:
  To me their terms seem crystal clear.
The lot fee is explained.
The shipping cost can be found in the table.
 Author: manganschlamm View Messages Posted By manganschlamm
 Posted: Sep 29, 2019 16:30
 Subject: Re: problem with ZOLCIASZEKPLUS
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manganschlamm (1319)

Location:  Germany, Rheinland-Pfalz
Member Since Contact Type Status
Mar 8, 2016 Contact Member Buyer
Buying Privileges - OK
In Problem Order, AndersPaludan writes:
  To me their terms seem crystal clear.
The lot fee is explained.
The shipping cost can be found in the table.


In Problem Order, Tarlon writes:
  Hi all,

Have you already have some trouble with this guy?

My experience with him is scandalous.

He don't have the possibility to ask for a quote, then, I create a order
with the comment "Hi dear, Can I place a quote for any surprise with the S&H
cost? Best regards". For only response, I receive an invoice of more than 450€
for an quote of 150€.

I response that they fees are very expensive ans ask for a cancel. Again no resonse
exept a NBP status.

More that, He modify his invoice to remove fees and delete all of my comment
and I have no possibilities to put a negative report

I never see that, this guy is a crook.

If you have same experience with this guy, please, share it

Best regards

Michel D'haese


I disagree with the statement that the lot fee is explained. There are two worked
examples given, but nevertheless the fee as such is not clearly stated.

Most importantly, if a store applies such an extensive set of fees, then the
final price must be visible to the buyer before placing the order and NOT only
after. This is not in agreement with German legislation at least and that store
would loose any legal case here.

All costs must be clearly summarized before a legally binding contract is made.
If not, the buyer has the right to cancel the contract any time.

BL is breaking German laws by allowing stores to add fees afterwards and enforcing
that this is binding and the buyer can be punished by a NPB case. BL would loos
in court if the case would be made.
 Author: Tarlon View Messages Posted By Tarlon
 Posted: Sep 30, 2019 03:18
 Subject: Re: problem with ZOLCIASZEKPLUS
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Tarlon (29)

Location:  Belgium, Hainaut
Member Since Contact Type Status
Aug 6, 2013 Member Does Not Allow Contact Buyer
Buying Privileges - OK
Hello all,

It's not so much their HUGE FEES that I condemn here, not even their incredible
lack of communication but the fact of considering NPB a person who just asks
for a quote.

I am currently in contact with BL to solve the problem.

Thank you all for your comments.

In Problem Order, Tarlon writes:
  Hi all,

Have you already have some trouble with this guy?

My experience with him is scandalous.

He don't have the possibility to ask for a quote, then, I create a order
with the comment "Hi dear, Can I place a quote for any surprise with the S&H
cost? Best regards". For only response, I receive an invoice of more than 450€
for an quote of 150€.

I response that they fees are very expensive ans ask for a cancel. Again no resonse
exept a NBP status.

More that, He modify his invoice to remove fees and delete all of my comment
and I have no possibilities to put a negative report

I never see that, this guy is a crook.

If you have same experience with this guy, please, share it

Best regards

Michel D'haese
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Sep 30, 2019 04:28
 Subject: Re: problem with ZOLCIASZEKPLUS
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yorbrick (699)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
  It's not so much their HUGE FEES that I condemn here, not even their incredible
lack of communication but the fact of considering NPB a person who just asks
for a quote.

I am currently in contact with BL to solve the problem.

You did place an order though. Of course, the problem of not being told up front
costs accurately before the order is binding does need improvement, but you did
still place an order.

You should have asked the seller to provide you with a quote - either with the
weight, lot numbers and total price or by turning on the quote feature. If they
refused to do this, then you would have known not to shop there.
 Author: Tarlon View Messages Posted By Tarlon
 Posted: Sep 30, 2019 06:06
 Subject: Re: problem with ZOLCIASZEKPLUS
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Tarlon (29)

Location:  Belgium, Hainaut
Member Since Contact Type Status
Aug 6, 2013 Member Does Not Allow Contact Buyer
Buying Privileges - OK
Hi Yorbrick,

As I already said, that's what I did

needless to epilogue, the problem is open with BL

Best regards

Michel D'haese

In Problem Order, yorbrick writes:
  
  It's not so much their HUGE FEES that I condemn here, not even their incredible
lack of communication but the fact of considering NPB a person who just asks
for a quote.

I am currently in contact with BL to solve the problem.

You did place an order though. Of course, the problem of not being told up front
costs accurately before the order is binding does need improvement, but you did
still place an order.

You should have asked the seller to provide you with a quote - either with the
weight, lot numbers and total price or by turning on the quote feature. If they
refused to do this, then you would have known not to shop there.
 Author: tEoS View Messages Posted By tEoS
 Posted: Sep 30, 2019 09:23
 Subject: Re: problem with ZOLCIASZEKPLUS
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tEoS (4970)

Location:  USA, Michigan
Member Since Contact Type Status
Dec 24, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Elements Of Surprise
You wouldn't get a NPB on a refused quote. Instead, you placed the order
with the expectation that the seller would consider it a quote based on your
order note.

Even when it states at checkout that orders are binding. The seller may not
be playing fair in terms of fees, but that doesn't dismiss your part in this
mess.

In Problem Order, Tarlon writes:
  Hi Yorbrick,

As I already said, that's what I did

needless to epilogue, the problem is open with BL

Best regards

Michel D'haese
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Sep 30, 2019 09:48
 Subject: Re: problem with ZOLCIASZEKPLUS
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yorbrick (699)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
In Problem Order, tEoS writes:
  You wouldn't get a NPB on a refused quote. Instead, you placed the order
with the expectation that the seller would consider it a quote based on your
order note.

Even when it states at checkout that orders are binding. The seller may not
be playing fair in terms of fees, but that doesn't dismiss your part in this
mess.

That was my interpretation of the situation too - as NPBs can only be filed on
orders and not quotes.


  In Problem Order, Tarlon writes:
  Hi Yorbrick,

As I already said, that's what I did

needless to epilogue, the problem is open with BL

Best regards

Michel D'haese
 Author: Gmid View Messages Posted By Gmid
 Posted: Sep 30, 2019 10:16
 Subject: Re: problem with ZOLCIASZEKPLUS
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Gmid (443)

Location:  USA, Arkansas
Member Since Contact Type Status
Dec 30, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 3001Bricks
But then again.... Customer Service beats rules. Why as a seller would you want
to go through the hassle of threatening, npb, losing potential future customers,
etc instead of just cancelling the order if you can't agree on the shipping/handling
costs?

Then again, I completely don't understand the crazy amount of handling costs...
why in the world charge such a crazy amount if your average lot value is below
a certain amount? Who benefits of something like that? Keep it simple...



In Problem Order, yorbrick writes:
  In Problem Order, tEoS writes:
  You wouldn't get a NPB on a refused quote. Instead, you placed the order
with the expectation that the seller would consider it a quote based on your
order note.

Even when it states at checkout that orders are binding. The seller may not
be playing fair in terms of fees, but that doesn't dismiss your part in this
mess.

That was my interpretation of the situation too - as NPBs can only be filed on
orders and not quotes.


  In Problem Order, Tarlon writes:
  Hi Yorbrick,

As I already said, that's what I did

needless to epilogue, the problem is open with BL

Best regards

Michel D'haese
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Sep 30, 2019 10:52
 Subject: Re: problem with ZOLCIASZEKPLUS
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SylvainLS (32)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Buyer
Buying Privileges - OK
In Problem Order, Gmid writes:
  But then again.... Customer Service beats rules. Why as a seller would you want
to go through the hassle of threatening, npb, losing potential future customers,
etc instead of just cancelling the order if you can't agree on the shipping/handling
costs?

Because then the buyer could leave a feedback and some sellers are somehow terrified
of their buyers’ leaving feedback on cancelled orders.

Then they act agressively and get a bad rep on the forum.
 Author: Daragh View Messages Posted By Daragh
 Posted: Sep 30, 2019 11:19
 Subject: Re: problem with ZOLCIASZEKPLUS
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Daragh (2075)

Location:  Ireland, Dublin
Member Since Contact Type Status
Sep 13, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: XS Bricks
In Problem Order, SylvainLS writes:
  In Problem Order, Gmid writes:
  But then again.... Customer Service beats rules. Why as a seller would you want
to go through the hassle of threatening, npb, losing potential future customers,
etc instead of just cancelling the order if you can't agree on the shipping/handling
costs?

Because then the buyer could leave a feedback and some sellers are somehow terrified
of their buyers’ leaving feedback on cancelled orders.

Then they act agressively and get a bad rep on the forum.

I wouldn't say terrified, but if you cancel an order that the customer finds
the postage costs too high for, they should not be able to leave FB. That's
exactly what I did with a customer and got negative FB for being accommodating,
the order was only small so I sent it anyway free of charge but they never replied
or changed their FB. I have postage clearly shown on Terms and offer Quotes,
so if someone orders and then does not like the cost of postage the safest solution
in NPB - I don't think that is should be that way, but it's the only
safe way.
 Author: StarBrick View Messages Posted By StarBrick
 Posted: Sep 30, 2019 12:58
 Subject: Re: problem with ZOLCIASZEKPLUS
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StarBrick (5250)

Location:  Netherlands, Gelderland
Member Since Contact Type Status
Oct 18, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: StarBrick's BrickShop
In Problem Order, Tarlon writes:
  
More that, He modify his invoice to remove fees and delete all of my comment
and I have no possibilities to put a negative report


You do have the invoice you received through the BL-system? That's proof