Discussion Forum: Thread 257192

 Author: iprice View Messages Posted By iprice
 Posted: Sep 10, 2019 17:54
 Subject: Seller sold non-existant parts
 Viewed: 223 times
 Topic: Problem Order
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iprice (384)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 15, 2018 Contact Member Buyer
Buying Privileges - OK
Hi BrickLink members

I received an order yesterday that had several (10+) missing parts and immediately
contacted the seller. He didn't respond.

I left it for 24hours+ then contacted the seller again.

This time he did contact me, stating

"The reason the parts wasnt in the pack was that i didnt have them anyways

Im sorry

Please tell me the amount to refund to you asap

Best regards"


This seller therefore advertised parts he didn't have, sold them, sent the
order knowing that there were parts missing and didn;t tell me, ignored first
message and finally responded after a second message. He does offer to refund,
but as he deliberately wasted my time (and probably broken BL rules) I have requested
a full refund for the missing parts (as sourced locally to me) P&P from one source,
even though I might require multiple sources for them and an hour of my time
at minimum wage.

Am I being unreasonable? Should I just report him to BL straight away? NSS -
as parts were deliberately missing?

What should I do? What would you do?
 Author: iprice View Messages Posted By iprice
 Posted: Sep 10, 2019 17:58
 Subject: Re: Seller sold non-existant parts
 Viewed: 83 times
 Topic: Problem Order
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iprice (384)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 15, 2018 Contact Member Buyer
Buying Privileges - OK
BTW - This was the same gut that sold this as "used" (not "abused and completely
useless") -
 
 Author: Adjour View Messages Posted By Adjour
 Posted: Sep 10, 2019 20:08
 Subject: Re: Seller sold non-existant parts
 Viewed: 65 times
 Topic: Problem Order
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Adjour (476)

Location:  USA, California
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Chili is a Bit Spicy
In Problem Order, iprice writes:
  BTW - This was the same gut that sold this as "used" (not "abused and completely
useless") -

My god, how do some of these sellers exist? That brick is trash.


Missing parts I would probably forgive if it were not for the ignored message
and having to ask for a refund. I would file a NSS personally.
 Author: cycbuild View Messages Posted By cycbuild
 Posted: Sep 10, 2019 20:45
 Subject: Re: Seller sold non-existant parts
 Viewed: 50 times
 Topic: Problem Order
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cycbuild (453)

Location:  USA, California
Member Since Contact Type Status Collage
Apr 15, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: AFOL At Names
In Problem Order, Adjour writes:
  In Problem Order, iprice writes:
  This seller therefore advertised parts he didn't have, sold them, sent the
order knowing that there were parts missing and didn;t tell me, ignored first
message and finally responded after a second message. He does offer to refund,
but as he deliberately wasted my time (and probably broken BL rules) I have requested
a full refund for the missing parts (as sourced locally to me) P&P from one source,
even though I might require multiple sources for them and an hour of my time
at minimum wage.

Am I being unreasonable? Should I just report him to BL straight away? NSS -
as parts were deliberately missing?

What should I do? What would you do?

BTW - This was the same gut that sold this as "used" (not "abused and completely
useless") -

My god, how do some of these sellers exist? That brick is trash.

Missing parts I would probably forgive if it were not for the ignored message
  and having to ask for a refund. I would file a NSS personally.

+1

I think it's fair to expect occasional gaps in seller inventories, but sending
an incomplete/damaged order and wasting people's time is wrong.
 Author: cycbuild View Messages Posted By cycbuild
 Posted: Sep 10, 2019 20:54
 Subject: Re: Seller sold non-existant parts
 Viewed: 42 times
 Topic: Problem Order
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cycbuild (453)

Location:  USA, California
Member Since Contact Type Status Collage
Apr 15, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: AFOL At Names
In Problem Order, cycbuild writes:
  In Problem Order, Adjour writes:
  In Problem Order, iprice writes:
  This seller therefore advertised parts he didn't have, sold them, sent the
order knowing that there were parts missing and didn;t tell me, ignored first
message and finally responded after a second message. He does offer to refund,
but as he deliberately wasted my time (and probably broken BL rules) I have requested
a full refund for the missing parts (as sourced locally to me) P&P from one source,
even though I might require multiple sources for them and an hour of my time
at minimum wage.

Am I being unreasonable? Should I just report him to BL straight away? NSS -
as parts were deliberately missing?

What should I do? What would you do?

BTW - This was the same gut that sold this as "used" (not "abused and completely
useless") -

My god, how do some of these sellers exist? That brick is trash.

Missing parts I would probably forgive if it were not for the ignored message
  and having to ask for a refund. I would file a NSS personally.

+1

I think it's fair to expect occasional gaps in seller inventories, but sending
an incomplete/damaged order and wasting people's time is wrong.

*on the lean to nonexistent side of customer service.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Sep 10, 2019 18:10
 Subject: Re: Seller sold non-existant parts
 Viewed: 78 times
 Topic: Problem Order
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TheBrickGuys (8857)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
In Problem Order, iprice writes:
  Hi BrickLink members

I received an order yesterday that had several (10+) missing parts and immediately
contacted the seller. He didn't respond.

I left it for 24hours+ then contacted the seller again.

This time he did contact me, stating

"The reason the parts wasnt in the pack was that i didnt have them anyways

Im sorry

Please tell me the amount to refund to you asap

Best regards"


This seller therefore advertised parts he didn't have, sold them, sent the
order knowing that there were parts missing and didn;t tell me, ignored first
message and finally responded after a second message. He does offer to refund,
but as he deliberately wasted my time (and probably broken BL rules) I have requested
a full refund for the missing parts (as sourced locally to me) P&P from one source,
even though I might require multiple sources for them and an hour of my time
at minimum wage.

Am I being unreasonable? Should I just report him to BL straight away? NSS -
as parts were deliberately missing?

What should I do? What would you do?

I think asking for a full refund plus postage is completely reasonable. The good
thing is that he offered a refund but hopefully he wont turn negative when you
ask for shipping costs to be included - there is no reason you should have to
pay for postage twice. Not everyone agrees with the idea of including postage
when parts are missing but it is only fair.

Jim

Jim
 Author: AndersPaludan View Messages Posted By AndersPaludan
 Posted: Sep 10, 2019 20:19
 Subject: Re: Seller sold non-existant parts
 Viewed: 56 times
 Topic: Problem Order
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AndersPaludan (808)

Location:  Denmark
Member Since Contact Type Status Collage
May 9, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Brickileaks
My experience is, that the NSS will not stand. BL will side with the seller if
they just refund the missing parts.


In Problem Order, iprice writes:
  Hi BrickLink members

I received an order yesterday that had several (10+) missing parts and immediately
contacted the seller. He didn't respond.

I left it for 24hours+ then contacted the seller again.

This time he did contact me, stating

"The reason the parts wasnt in the pack was that i didnt have them anyways

Im sorry

Please tell me the amount to refund to you asap

Best regards"


This seller therefore advertised parts he didn't have, sold them, sent the
order knowing that there were parts missing and didn;t tell me, ignored first
message and finally responded after a second message. He does offer to refund,
but as he deliberately wasted my time (and probably broken BL rules) I have requested
a full refund for the missing parts (as sourced locally to me) P&P from one source,
even though I might require multiple sources for them and an hour of my time
at minimum wage.

Am I being unreasonable? Should I just report him to BL straight away? NSS -
as parts were deliberately missing?

What should I do? What would you do?
 Author: eileenkeeney View Messages Posted By eileenkeeney
 Posted: Sep 10, 2019 20:56
 Subject: Re: Seller sold non-existant parts
 Viewed: 63 times
 Topic: Problem Order
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eileenkeeney (1420)

Location:  USA, Oregon
Member Since Contact Type Status
Oct 4, 2010 Contact Member Buyer
Buying Privileges - OK
In Problem Order, iprice writes:
  Hi BrickLink members

I received an order yesterday that had several (10+) missing parts and immediately
contacted the seller. He didn't respond.

I left it for 24hours+ then contacted the seller again.

This time he did contact me, stating

"The reason the parts wasnt in the pack was that i didnt have them anyways

Im sorry

Please tell me the amount to refund to you asap

Best regards"


This seller therefore advertised parts he didn't have, sold them, sent the
order knowing that there were parts missing and didn;t tell me, ignored first
message and finally responded after a second message. He does offer to refund,
but as he deliberately wasted my time (and probably broken BL rules) I have requested
a full refund for the missing parts (as sourced locally to me) P&P from one source,
even though I might require multiple sources for them and an hour of my time
at minimum wage.

Am I being unreasonable? Should I just report him to BL straight away? NSS -
as parts were deliberately missing?

What should I do? What would you do?

Unless the seller compensated me to my satisfaction (which may be more than the
value of the missing parts depending on if the missing parts were the parts that
landed me in the store in the first place, or filler parts) AND the seller agreed
to, in the future, inform buyers of any missing parts before shipping with the
option to cancel, I would leave them negative feedback, making the reason clear,
so that other buyers knew their practice.
IF I believed the seller would stop the bad practice I might leave a neutral,
with the reason, as a warning to other buyers.

Sometimes I go into a store for specific parts, and then fill with other parts
that I would not be buying from that seller if I were not ordering the initial
parts I selected.
I would not hold missing parts against a seller if, before shipping, they informed
me of the missing parts and gave me the option to cancel.
 Author: iprice View Messages Posted By iprice
 Posted: Sep 11, 2019 04:26
 Subject: Re: Seller sold non-existant parts
 Viewed: 52 times
 Topic: Problem Order
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iprice (384)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 15, 2018 Contact Member Buyer
Buying Privileges - OK
In Problem Order, eileenkeeney writes:
  In Problem Order, iprice writes:
  Hi BrickLink members

I received an order yesterday that had several (10+) missing parts and immediately
contacted the seller. He didn't respond.

I left it for 24hours+ then contacted the seller again.

This time he did contact me, stating

"The reason the parts wasnt in the pack was that i didnt have them anyways

Im sorry

Please tell me the amount to refund to you asap

Best regards"


This seller therefore advertised parts he didn't have, sold them, sent the
order knowing that there were parts missing and didn;t tell me, ignored first
message and finally responded after a second message. He does offer to refund,
but as he deliberately wasted my time (and probably broken BL rules) I have requested
a full refund for the missing parts (as sourced locally to me) P&P from one source,
even though I might require multiple sources for them and an hour of my time
at minimum wage.

Am I being unreasonable? Should I just report him to BL straight away? NSS -
as parts were deliberately missing?

What should I do? What would you do?

Unless the seller compensated me to my satisfaction (which may be more than the
value of the missing parts depending on if the missing parts were the parts that
landed me in the store in the first place, or filler parts) AND the seller agreed
to, in the future, inform buyers of any missing parts before shipping with the
option to cancel, I would leave them negative feedback, making the reason clear,
so that other buyers knew their practice.
IF I believed the seller would stop the bad practice I might leave a neutral,
with the reason, as a warning to other buyers.

Sometimes I go into a store for specific parts, and then fill with other parts
that I would not be buying from that seller if I were not ordering the initial
parts I selected.
I would not hold missing parts against a seller if, before shipping, they informed
me of the missing parts and gave me the option to cancel.


I often have missing/incorrect parts (pretty much every order last month had
a couple) - normally I let off the seller (without requesting a refund) if the
pieces were small or just order-filler (the missing pieces for this order were
not; two of them were why I purchased from this seller), but when there are so
many and the seller didn't inform me prior to dispatch and then ignored messages
and then stating he never even had the parts in the first place - this is fraud?

First definitions of "fraud" on Google -

"wrongful or criminal deception intended to result in financial or personal gain."

"In law, fraud is intentional deception to secure unfair or unlawful gain, or
to deprive a victim of a legal right."


His behaviour was also against BrickLink's "Item For Sale Listings Policy"
-

"Exact quantity - The quantity of the item that you are listing for sale must
not be greater than the quantity you have on hand."


Anyway, I shall await a response from the seller.