| Discussion Forum: Thread 256482 |
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| | | Author: | Gaston.La.Brick  | | Posted: | Aug 23, 2019 13:51 | | Subject: | Email vs Message systems | | Viewed: | 106 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| When a buyer contacts me, using the contact form on BL, I get an email from BL
with the message. However, replying to that email just results in a bounced email.
I am forced to go into BL message center and copy/paste my text. Even worse when
I need to reply with an attachment (like a photo of a brick): not an option.
This all ends up in two // streams of communication: some messages are sent using
BL, others over direct email.
I'm forced to use a communication medium (BL) that is not adequate. Until
it's adequate, I would suggest to remove the "Messaging" feature all together.
Until BL can offer a mature messaging feature that makes direct email obsolete,
I would suggest to remove the Message feature (and point the users to direct
email contact). Now it's just a very confusing and annoying mix of communication
channels.
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| | | | | Author: | Admin_Russell | | Posted: | Aug 23, 2019 13:59 | | Subject: | Re: Email vs Message systems | | Viewed: | 76 times | | Topic: | Suggestions | |
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BrickLink
ID CardAdmin_Russell
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Location:  USA, California |
| Member Since |
Contact |
Type |
Status |
| May 9, 2017 |
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Admin |
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| BrickLink Administrator |
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| We encourage people to use the onsite messaging system when discussing order-related
things, because it is something we can see on our end if there is a dispute.
I know it's a pain to not be able to send attachments, but for us it's
better than having everything done offsite.
In Suggestions, Gaston.La.Brick writes:
| | When a buyer contacts me, using the contact form on BL, I get an email from BL
with the message. However, replying to that email just results in a bounced email.
I am forced to go into BL message center and copy/paste my text. Even worse when
I need to reply with an attachment (like a photo of a brick): not an option.
This all ends up in two // streams of communication: some messages are sent using
BL, others over direct email.
I'm forced to use a communication medium (BL) that is not adequate. Until
it's adequate, I would suggest to remove the "Messaging" feature all together.
Until BL can offer a mature messaging feature that makes direct email obsolete,
I would suggest to remove the Message feature (and point the users to direct
email contact). Now it's just a very confusing and annoying mix of communication
channels.
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| | | | | | | Author: | Gaston.La.Brick | | Posted: | Aug 23, 2019 15:13 | | Subject: | Re: Email vs Message systems | | Viewed: | 55 times | | Topic: | Suggestions | |
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| Other (non-Lego related) websites with messaging capabilities follow that same
reasing. However, those systems allow a user to reply to emails using the preferred
mail client (Outlook, Gmail, ...). The mail gets processed by the site and is
displayed in the mail/message thread.
Basically I don't really care if the mail is getting processed by BL. I do
care that I just can't do a Reply on an email in my mailbox (with or without
an attachment).
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| | | | | Author: | Graham. | | Posted: | Aug 24, 2019 08:52 | | Subject: | Re: Email vs Message systems | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, Gaston.La.Brick writes:
| | When a buyer contacts me, using the contact form on BL, I get an email from BL
with the message. However, replying to that email just results in a bounced email.
I am forced to go into BL message center and copy/paste my text. Even worse when
I need to reply with an attachment (like a photo of a brick): not an option.
This all ends up in two // streams of communication: some messages are sent using
BL, others over direct email.
I'm forced to use a communication medium (BL) that is not adequate. Until
it's adequate, I would suggest to remove the "Messaging" feature all together.
Until BL can offer a mature messaging feature that makes direct email obsolete,
I would suggest to remove the Message feature (and point the users to direct
email contact). Now it's just a very confusing and annoying mix of communication
channels.
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Personally I am opposite, I prefer and use on site message system, I don’t check
the email box that messages go to regularly as it’s full of notifications that
I don’t need to read.
Besides using the message system you can see if your sent message has been read.
Also in event of dispute it will be easier to present your case.
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| | | | | | | Author: | bb316892 | | Posted: | Aug 24, 2019 11:30 | | Subject: | Re: Email vs Message systems | | Viewed: | 53 times | | Topic: | Suggestions | |
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Personally I am opposite, I prefer and use on site message system, I don’t check
the email box that messages go to regularly as it’s full of notifications that
I don’t need to read.
Besides using the message system you can see if your sent message has been read.
Also in event of dispute it will be easier to present your case.
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I agree. There may be occasions when you need to do something different but
in most cases the bricklink contact system works as it should. As an old military/security
kind of guy if I am discussing a possible problem with a buyer or seller I guess
I'd rather err on the side of caution. My own phobia/train of thought quickly
leads me to "why don't they want bricklink to have a record of this conversation?"
😉
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| | | | | | | | | Author: | Gaston.La.Brick | | Posted: | Aug 29, 2019 14:09 | | Subject: | Re: Email vs Message systems | | Viewed: | 42 times | | Topic: | Suggestions | |
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| | | I agree. There may be occasions when you need to do something different but
in most cases the bricklink contact system works as it should.
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I need to send attachment a lot of the times (for condition of items) which is
cumbersome if I need to swith messaging channel for that reason.
| | My own phobia/train of thought quickly
leads me to "why don't they want bricklink to have a record of this conversation?"
😉
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Read my reply on "Admin_Russell" feedback: I don't care if it's processed
by BL or not. I want to use a single channel of communication.
So... basically my suggestion would be two-fold
a) Enable sending attachments (or images)
b) Don't send the message in email, but instead send an email notification
there is a message, without the actual message in the mail. It will avoid people
hitting the reply-button in their mail client.
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| | | | | | | | | | | Author: | Adjour | | Posted: | Aug 29, 2019 14:35 | | Subject: | Re: Email vs Message systems | | Viewed: | 49 times | | Topic: | Suggestions | |
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| In Suggestions, Gaston.La.Brick writes:
| | So... basically my suggestion would be two-fold
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a) Enable sending attachments (or images)
| | b) Don't send the message in email, but instead send an email notification
there is a message, without the actual message in the mail. It will avoid people
hitting the reply-button in their mail client.
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I agree with this. Sending photos through BL is the only thing I would need changed
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Belgium
