Discussion Forum: Thread 249948

 Author: alexwilcox View Messages Posted By alexwilcox
 Posted: Mar 20, 2019 11:10
 Subject: how many orders have you had get lost?
 Viewed: 134 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

alexwilcox (1145)

Location:  United Kingdom, England
Member Since Contact Type Status
Mar 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bracknell Bricks
Just curious - how many orders have you had where buyers have claimed not to
have received them?

1 in 100? 1 in 1000?

in 7 years of selling on here i've just had my 2nd order where the buyer
claims not to have received it. And i'm skeptical about his claims of not
receiving it!
 Author: ManyMiniBricks View Messages Posted By ManyMiniBricks
 Posted: Mar 20, 2019 11:17
 Subject: Re: how many orders have you had get lost?
 Viewed: 34 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

ManyMiniBricks (66)

Location:  USA, Maryland
Member Since Contact Type Status
Sep 15, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Many Mini Bricks
In Selling, alexwilcox writes:
  Just curious - how many orders have you had where buyers have claimed not to
have received them?

1 in 100? 1 in 1000?

in 7 years of selling on here i've just had my 2nd order where the buyer
claims not to have received it. And i'm skeptical about his claims of not
receiving it!

Was it an international order? I would think you wouldn't be responsible
if you have proof it shipped to the buyer's address. Just started selling
on here again after a hiatus but have been selling elsewhere 15 years and haven't
had one issue selling, luckily.
 Author: Rob_and_Shelagh View Messages Posted By Rob_and_Shelagh
 Posted: Mar 20, 2019 11:18
 Subject: Re: how many orders have you had get lost?
 Viewed: 38 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Rob_and_Shelagh (22072)

Location:  United Kingdom, England
Member Since Contact Type Status
Nov 3, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: YELLOW FARM BRICKS
In Selling, alexwilcox writes:
  Just curious - how many orders have you had where buyers have claimed not to
have received them?

1 in 100? 1 in 1000?

in 7 years of selling on here i've just had my 2nd order where the buyer
claims not to have received it. And i'm skeptical about his claims of not
receiving it!


For RoyalMail UK to UK the last stats I saw were around 1 in 3000 items get "lost"
which is roughly in line with what we have experienced over the years. More than
that originally get reported as missing but eventually show up either delivered
or returned to sender for a variety of odd reasons.


Robert
 Author: aggielandbricks View Messages Posted By aggielandbricks
 Posted: Mar 20, 2019 11:27
 Subject: Re: how many orders have you had get lost?
 Viewed: 21 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

aggielandbricks (647)

Location:  USA, Texas
Member Since Contact Type Status
Feb 8, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Aggieland Bricks
In my few years of selling, I have had two orders get lost. One was international
from the US to Portugal and the other was domestic. Both times it was with USPS
and tracking simply stopped updating.

I have had others claim they never received packages when tracking shows it was
delivered to their address, that seems to be an entirely different problem!

-N
 Author: WhiteHorseMatt View Messages Posted By WhiteHorseMatt
 Posted: Mar 20, 2019 11:27
 Subject: Re: how many orders have you had get lost?
 Viewed: 22 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

WhiteHorseMatt (407)

Location:  United Kingdom, England
Member Since Contact Type Status
Oct 3, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: White Horse Bricks
In Selling, alexwilcox writes:
  Just curious - how many orders have you had where buyers have claimed not to
have received them?

1 in 100? 1 in 1000?

in 7 years of selling on here i've just had my 2nd order where the buyer
claims not to have received it. And i'm skeptical about his claims of not
receiving it!

Between here and BO, 2 in 750 or so orders.

One I have misgivings about.

Matt
 Author: stecre View Messages Posted By stecre
 Posted: Mar 20, 2019 11:32
 Subject: Re: how many orders have you had get lost?
 Viewed: 29 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

stecre (1178)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 27, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Brickingham Palace
In Selling, alexwilcox writes:
  Just curious - how many orders have you had where buyers have claimed not to
have received them?

1 in 100? 1 in 1000?

in 7 years of selling on here i've just had my 2nd order where the buyer
claims not to have received it. And i'm skeptical about his claims of not
receiving it!

I've only ever had 1 never arrive (to Europe) out of just over 1200 orders.


Had a couple of others take waaaaay longer than they should i.e. weeks instead
of days so you never know.
 Author: Adjour View Messages Posted By Adjour
 Posted: Mar 20, 2019 11:58
 Subject: Re: how many orders have you had get lost?
 Viewed: 30 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Adjour (434)

Location:  USA, California
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Chili is a Bit Spicy
In Selling, alexwilcox writes:
  Just curious - how many orders have you had where buyers have claimed not to
have received them?

1 in 100? 1 in 1000?

in 7 years of selling on here i've just had my 2nd order where the buyer
claims not to have received it. And i'm skeptical about his claims of not
receiving it!

1 in 1000 seems right, all on ebay so far. Nothing here yet.

Wrong addresses seem to be a bigger thing here though. I've had 2 packages
with wrong addresses. One incomplete that was kicked back to me and one that
was just right enough to be delivered.
 Author: calsbricks View Messages Posted By calsbricks
 Posted: Mar 20, 2019 12:36
 Subject: Re: how many orders have you had get lost?
 Viewed: 42 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

calsbricks (5628)

Location:  United Kingdom, England
Member Since Contact Type Status
Aug 12, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: CalsBricks
In Selling, alexwilcox writes:
  Just curious - how many orders have you had where buyers have claimed not to
have received them?

1 in 100? 1 in 1000?

in 7 years of selling on here i've just had my 2nd order where the buyer
claims not to have received it. And i'm skeptical about his claims of not
receiving it!

8 years as a store - e (2 to Italy) and 1 in the UK. (Over 6,000 total shipped)
 Author: jennnifer View Messages Posted By jennnifer
 Posted: Mar 21, 2019 09:44
 Subject: Re: how many orders have you had get lost?
 Viewed: 40 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

jennnifer (2167)

Location:  USA, Illinois
Member Since Contact Type Status
Sep 8, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Old Grey Bricks
In Selling, alexwilcox writes:
  Just curious - how many orders have you had where buyers have claimed not to
have received them?

1 in 100? 1 in 1000?

in 7 years of selling on here i've just had my 2nd order where the buyer
claims not to have received it. And i'm skeptical about his claims of not
receiving it!

I believe I have lost 2-3 packages since I opened my store. All small, all domestic.
Maybe another 10-15 have been lost for a while and then showed up in varying
conditions.

I have also had packages marked Delivered to my house that never actually show
up. I work from home so I am quite certain the mail carrier never dropped them.

Good luck,
Jen
 Author: calebfishn View Messages Posted By calebfishn
 Posted: Mar 21, 2019 14:35
 Subject: Re: how many orders have you had get lost?
 Viewed: 55 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

calebfishn (1221)

Location:  Canada, Ontario
Member Since Contact Type Status
Feb 17, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Barbie's Brick Store
I have had zero shipments lost. That is for about 1400 orders.

I had one shipment that was not delivered, and was returned to me by the post
office. It seems they couldn't find the city of Markham, Ontario, (population
328,000). By then, I had already refunded the buyer.

Another shipment was returned, because the post office was unaware of the existence
of a country called "Republic of Korea". I scrawled "SOUTH KOREA!" on the package
in large letters and put it back in the mailbox. Delivered no problem.

Had someone from Denmark forget to pick up his package at the post office, so
they shipped it back to me. He had to pay a second time for the shipping to get
his order.