Discussion Forum: Thread 248344

 Author: greenman View Messages Posted By greenman
 Posted: Feb 9, 2019 10:57
 Subject: Quote received...but I don´t.....??
 Viewed: 146 times
 Topic: Problem
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greenman (19536)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Aug 24, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: BRICKTIVITY - 75% SALE !!
In my shop the quote-option is not available, but the last 5 days I received
2 quotes??

Because the option is not activated, I can´t do anything with these quotes. Only
read them.
And contact the initiator to tell him/her so, and ask them to place a normal
order.

Anybody who recognizes this more than strange problem??

Hmm, better question: how can I solve it????

Kind regards,
Klaas
 Author: bje View Messages Posted By bje
 Posted: Feb 9, 2019 11:04
 Subject: Re: Quote received...but I don´t.....??
 Viewed: 44 times
 Topic: Problem
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bje (1217)

Location:  South Africa, Western Cape
Member Since Contact Type Status
May 24, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: JE Bricks
In Problem, greenman writes:
  In my shop the quote-option is not available, but the last 5 days I received
2 quotes??

Because the option is not activated, I can´t do anything with these quotes. Only
read them.
And contact the initiator to tell him/her so, and ask them to place a normal
order.

Anybody who recognizes this more than strange problem??

Hmm, better question: how can I solve it????

Kind regards,
Klaas

You have two shipping types set up for quotes (just checked it in your store):
International Letter - PARTS - No T&T;
International small Box - MINIFIGS - No T&T

Those both pop open with a quote option. Check your shipping settings under shipping
methods for both of those.
 Author: greenman View Messages Posted By greenman
 Posted: Feb 9, 2019 11:17
 Subject: Re: Quote received...but I don´t.....??
 Viewed: 64 times
 Topic: Problem
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greenman (19536)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Aug 24, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: BRICKTIVITY - 75% SALE !!
In Problem, bje writes:
  In Problem, greenman writes:
  In my shop the quote-option is not available, but the last 5 days I received
2 quotes??

Because the option is not activated, I can´t do anything with these quotes. Only
read them.
And contact the initiator to tell him/her so, and ask them to place a normal
order.

Anybody who recognizes this more than strange problem??

Hmm, better question: how can I solve it????

Kind regards,
Klaas

You have two shipping types set up for quotes (just checked it in your store):
International Letter - PARTS - No T&T;
International small Box - MINIFIGS - No T&T

Those both pop open with a quote option. Check your shipping settings under shipping
methods for both of those.

Thanks a lot for checking!!
Although there is no related setting under ´shipping options´ with ´Quote´ I´ve
deleted the field ´Max. Weight´ at the end of the settings. My other settings
do not have that field.
I hope it´s solved now.

- Klaas