Discussion Forum: Thread 245462

 Author: stecre View Messages Posted By stecre
 Posted: Dec 6, 2018 16:11
 Subject: Instant Checkout sizing woes again
 Viewed: 94 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

stecre (1178)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 27, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Brickingham Palace
Would love to know how BL instant checkout thinks that this part:

 
Part No: 18592  Name: Propeller 3 Blade 13 Diameter (Ninjago Airjitzu Flyer Vortex Rotor)
* 
18592 Propeller 3 Blade 13 Diameter (Ninjago Airjitzu Flyer Vortex Rotor)
Parts: Propeller

can be posted in a UK large letter with a max height of 2 cm when this part is
over 3.5 cms tall!!

So now I have to eat the loss of the underpaid postage
 Author: stecre View Messages Posted By stecre
 Posted: Dec 6, 2018 16:21
 Subject: Re: Instant Checkout sizing woes again
 Viewed: 36 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

stecre (1178)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 27, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Brickingham Palace
In Selling, stecre writes:
  Would love to know how BL instant checkout thinks that this part:

 
Part No: 18592  Name: Propeller 3 Blade 13 Diameter (Ninjago Airjitzu Flyer Vortex Rotor)
* 
18592 Propeller 3 Blade 13 Diameter (Ninjago Airjitzu Flyer Vortex Rotor)
Parts: Propeller

can be posted in a UK large letter with a max height of 2 cm when this part is
over 3.5 cms tall!!

So now I have to eat the loss of the underpaid postage

Size in the catalog is 13 x 13 x 3.3 in studs

So Height is 3.3 x 9.6mm = 31.68mm so way more than my 2cm limit.

It's actually 4 bricks high so I'll submit a change request for that
but still doesn't explain why BL thinks it can fit in a 2cm high package.
 Author: Teup View Messages Posted By Teup
 Posted: Dec 6, 2018 18:03
 Subject: Re: Instant Checkout sizing woes again
 Viewed: 51 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Teup (4056)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Selling, stecre writes:
  In Selling, stecre writes:
  Would love to know how BL instant checkout thinks that this part:

 
Part No: 18592  Name: Propeller 3 Blade 13 Diameter (Ninjago Airjitzu Flyer Vortex Rotor)
* 
18592 Propeller 3 Blade 13 Diameter (Ninjago Airjitzu Flyer Vortex Rotor)
Parts: Propeller

can be posted in a UK large letter with a max height of 2 cm when this part is
over 3.5 cms tall!!

So now I have to eat the loss of the underpaid postage

Size in the catalog is 13 x 13 x 3.3 in studs

So Height is 3.3 x 9.6mm = 31.68mm so way more than my 2cm limit.

It's actually 4 bricks high so I'll submit a change request for that
but still doesn't explain why BL thinks it can fit in a 2cm high package.

Yep, I had exactly the same with another part. BL undercharged by some €20.....
I've already said that when packing dimensions are lacking it should just
look at the stud dimensions. Makes no sense that it errs to the wrong side especially
when the stud dimensions are already giving a pretty solid indication it's
not gonna fit.

That's like... 3 lines of code? But well, that's Bricklink for you.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: Dec 6, 2018 21:52
 Subject: Re: Instant Checkout sizing woes again
 Viewed: 38 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

TheBrickGuys (8692)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
I think one thing we all need to remember is that it is not BL's job to make
sure we have our shipping set up correctly.

I use auto checkout and have gone through and tried to make sure anything big
(like sets, large base plates and anything to large to fit into a first class
package even though it's weight will allow it) is set up not to use auto
checkout.

I have had very few instances where BL did not charge for the right shipping
for 1st class and priority but when it does, I dont blame BrickLink for it. I
just eat the mistake and correct it to try to make sure it does not happen again.
I dont like to pay for the extra shipping when it happens but that is just the
cost of doing business. No matter where we sell our Lego mistakes will happen
and unfortunately our first instinct is to push the blame on someone else instead
of where it may really belong.

I am not trying to be insulting or anything like that. I just think it has
become the norm to blame BL when something happens that affects us adversely.

Jim
 Author: Teup View Messages Posted By Teup
 Posted: Dec 7, 2018 03:59
 Subject: Re: Instant Checkout sizing woes again
 Viewed: 25 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Teup (4056)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Selling, TheBrickGuys writes:
  I think one thing we all need to remember is that it is not BL's job to make
sure we have our shipping set up correctly.

I use auto checkout and have gone through and tried to make sure anything big
(like sets, large base plates and anything to large to fit into a first class
package even though it's weight will allow it) is set up not to use auto
checkout.

Doesn't that strike you as an extremely ugly solution? Everything should
use instant checkout. Why should a buyer in the one case get their shipping calculation
immediately and in another case not? I don't think that can be explained
to them. I think that's confusing and doesn't really add anything.

Bricklink does not even need to do anything much in the case of the OP, simply
consider the stud dimensions if the shipping dimensions are lacking. Or simply
estimate pessimistic rather than optimistic. BrickOwl does this and everything
works fine.

  
I have had very few instances where BL did not charge for the right shipping
for 1st class and priority but when it does, I dont blame BrickLink for it. I
just eat the mistake and correct it to try to make sure it does not happen again.
I dont like to pay for the extra shipping when it happens but that is just the
cost of doing business. No matter where we sell our Lego mistakes will happen
and unfortunately our first instinct is to push the blame on someone else instead
of where it may really belong.

I am not trying to be insulting or anything like that. I just think it has
become the norm to blame BL when something happens that affects us adversely.

Jim

We are literally talking about some 3, 4 lines of code here. I don't understand
why people go as far as accepting financial loss over something that could literally
be fixed in 10 minutes work for thousands of sellers.. At BrickOwl I never
have problems and I don't see any reason why I should here. Especially not
at BL's massive budget.. lack of time and manpower is really not an excuse..
they could be working around the clock.
 Author: stecre View Messages Posted By stecre
 Posted: Dec 7, 2018 18:29
 Subject: Re: Instant Checkout sizing woes again
 Viewed: 28 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

stecre (1178)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 27, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Brickingham Palace
In Selling, Teup writes:
  In Selling, stecre writes:
  In Selling, stecre writes:
  Would love to know how BL instant checkout thinks that this part:

 
Part No: 18592  Name: Propeller 3 Blade 13 Diameter (Ninjago Airjitzu Flyer Vortex Rotor)
* 
18592 Propeller 3 Blade 13 Diameter (Ninjago Airjitzu Flyer Vortex Rotor)
Parts: Propeller

can be posted in a UK large letter with a max height of 2 cm when this part is
over 3.5 cms tall!!

So now I have to eat the loss of the underpaid postage

Size in the catalog is 13 x 13 x 3.3 in studs

So Height is 3.3 x 9.6mm = 31.68mm so way more than my 2cm limit.

It's actually 4 bricks high so I'll submit a change request for that
but still doesn't explain why BL thinks it can fit in a 2cm high package.

Yep, I had exactly the same with another part. BL undercharged by some €20.....
I've already said that when packing dimensions are lacking it should just
look at the stud dimensions. Makes no sense that it errs to the wrong side especially
when the stud dimensions are already giving a pretty solid indication it's
not gonna fit.

That's like... 3 lines of code? But well, that's Bricklink for you.

Thanks. Are there two separate sets of dimensions for a part? I thought there
was just one?
 Author: Teup View Messages Posted By Teup
 Posted: Dec 7, 2018 19:20
 Subject: Re: Instant Checkout sizing woes again
 Viewed: 36 times
 Topic: Selling
Cancel Message
Cancel
Reply to Message
Reply
BrickLink
ID Card

Teup (4056)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Selling, stecre writes:
  In Selling, Teup writes:
  In Selling, stecre writes:
  In Selling, stecre writes:
  Would love to know how BL instant checkout thinks that this part:

 
Part No: 18592  Name: Propeller 3 Blade 13 Diameter (Ninjago Airjitzu Flyer Vortex Rotor)
* 
18592 Propeller 3 Blade 13 Diameter (Ninjago Airjitzu Flyer Vortex Rotor)
Parts: Propeller

can be posted in a UK large letter with a max height of 2 cm when this part is
over 3.5 cms tall!!

So now I have to eat the loss of the underpaid postage

Size in the catalog is 13 x 13 x 3.3 in studs

So Height is 3.3 x 9.6mm = 31.68mm so way more than my 2cm limit.

It's actually 4 bricks high so I'll submit a change request for that
but still doesn't explain why BL thinks it can fit in a 2cm high package.

Yep, I had exactly the same with another part. BL undercharged by some €20.....
I've already said that when packing dimensions are lacking it should just
look at the stud dimensions. Makes no sense that it errs to the wrong side especially
when the stud dimensions are already giving a pretty solid indication it's
not gonna fit.

That's like... 3 lines of code? But well, that's Bricklink for you.

Thanks. Are there two separate sets of dimensions for a part? I thought there
was just one?

Yeah.. stud dimensions is something old and more sort of an encyclopedic bit
of info I guess. For instant checkout the system has dimensions in mm which are
not visible. You can override them with your own (you can switch on the dimension
fields in your inventory through some setting, can't recall where). But typically
you kind of find out once something like this already happened..