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| | | Author: | ericchuimk  | | Posted: | Jul 11, 2018 11:38 | | Subject: | Block fresh buyers (0) from my store? | | Viewed: | 260 times | | Topic: | Suggestions | | Status: | Already Exists | |
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| For a long time, there has been a lot of new buyers with (0) feedbacks ordering
from my store but ended up not paying, which I have to manually cancel the order
after a few weeks or so. Sometimes Bricklink charges me service fee across the
month for these orders that are not paid and not shipped, which I have to wait
for a refund the next month after the order is cancelled, resulting in me paying
for things upfront without the necessity of it.
I am getting frustrated about new users making orders but not paying. It is a
burden for me (spending time calculating shipping cost and handling fee, sending
invoice, being billed by Bricklink) ending up to no avail. Sure, I could leave
a negative review on these buyers, I could ban them one by one... but what's
the point when they can easily make another fresh account and do the same thing
over and over again.
To deal with this, I have 3 suggestions:
1. I vaguely remember there was an option to disallow buyers below certain points
to buy from my own stop... it was probably Yahoo auction or somewhere else I
don't really remember... But I think this should be an option for sellers.
2. Perhaps the system has to make it even more clear that one legally HAS to
pay after clicking Order. Because apparently, people don't read anymore,
even warnings.
3. Charge sellers after the order has been paid, not when they are made. Imagine
if someone made a fresh spam account, orders EVERYTHING from my store but not
paying for weeks. I will end up with getting charged by Bricklink, and my sales
hindered because they are off the shelves. And said buyer will suffer from little
or no consequences whatsoever.
I hope changes will be made to secure sellers from such unfair treatment.
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| | | | | Author: | Adjour | | Posted: | Jul 11, 2018 12:30 | | Subject: | Re: Block fresh buyers (0) from my store? | | Viewed: | 83 times | | Topic: | Suggestions | |
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| Not a complete solution to your question, but I noticed the 0 feedback non payment
nonsense dropped to practically nothing after I added instant checkout.
Honestly I think the manual invoicing turns off or just straight up confuses
a lot of new potential customers.
Just my experience.
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| | | | | | | Author: | ericchuimk | | Posted: | Jul 11, 2018 12:50 | | Subject: | Re: Block fresh buyers (0) from my store? | | Viewed: | 63 times | | Topic: | Suggestions | |
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| In Suggestions, Adjour writes:
| | Not a complete solution to your question, but I noticed the 0 feedback non payment
nonsense dropped to practically nothing after I added instant checkout.
Honestly I think the manual invoicing turns off or just straight up confuses
a lot of new potential customers.
Just my experience.
|
Thanks man! There is some issue with my PayPal account causing it not being able
to do instant checkout but I should really get it fixed. I do agree that the
old ways of invoicing is really confusing for lots of people, including me initially.
Thanks for the tip, cheers!
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| | | | | | | Author: | Cob | | Posted: | Jul 11, 2018 13:37 | | Subject: | Re: Block fresh buyers (0) from my store? | | Viewed: | 59 times | | Topic: | Suggestions | |
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| In Suggestions, Adjour writes:
| | Not a complete solution to your question, but I noticed the 0 feedback non payment
nonsense dropped to practically nothing after I added instant checkout.
Honestly I think the manual invoicing turns off or just straight up confuses
a lot of new potential customers.
Just my experience.
|
I have had zero non-paying buyers since implementing instant checkout and adding
feature that new buyers have to pay instantly.
Cob
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| | | | | Author: | Brickwilbo | | Posted: | Jul 11, 2018 12:43 | | Subject: | Re: Block fresh buyers (0) from my store? | | Viewed: | 75 times | | Topic: | Suggestions | |
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| In Suggestions, ericchuimk writes:
| | For a long time, there has been a lot of new buyers with (0) feedbacks ordering
from my store but ended up not paying, which I have to manually cancel the order
after a few weeks or so. Sometimes Bricklink charges me service fee across the
month for these orders that are not paid and not shipped, which I have to wait
for a refund the next month after the order is cancelled, resulting in me paying
for things upfront without the necessity of it.
I am getting frustrated about new users making orders but not paying. It is a
burden for me (spending time calculating shipping cost and handling fee, sending
invoice, being billed by Bricklink) ending up to no avail. Sure, I could leave
a negative review on these buyers, I could ban them one by one... but what's
the point when they can easily make another fresh account and do the same thing
over and over again.
|
Enable instant checkout in your store.
Add a shipping cost table to your Shipping policy.
And complete the NPB process instead of just cancelling the order, if they don't
respond.
| |
To deal with this, I have 3 suggestions:
1. I vaguely remember there was an option to disallow buyers below certain points
to buy from my own stop... it was probably Yahoo auction or somewhere else I
don't really remember... But I think this should be an option for sellers.
|
It's still there, check the checkbox in the store settings settings'Disallow
members with negative feedback score to buy from my store'
https://www.bricklink.com/v2/mystore/management.page
However this only blocks -1 etc feedback buyers and doesn't block 0 feedback
buyers.
You can redirect the new buyers to my store. We all start at 0.
| |
2. Perhaps the system has to make it even more clear that one legally HAS to
pay after clicking Order. Because apparently, people don't read anymore,
even warnings.
3. Charge sellers after the order has been paid, not when they are made. Imagine
if someone made a fresh spam account, orders EVERYTHING from my store but not
paying for weeks. I will end up with getting charged by Bricklink, and my sales
hindered because they are off the shelves. And said buyer will suffer from little
or no consequences whatsoever.
I hope changes will be made to secure sellers from such unfair treatment.
|
From your Terms:'To avoid additional PayPal fees, all buyers are encouraged
to "Send Money to friends and family" in PayPal.'
You really can't 'encourage' buyers to pay as friends or family for
goods.
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| | | | | | | Author: | ericchuimk | | Posted: | Jul 11, 2018 12:52 | | Subject: | Re: Block fresh buyers (0) from my store? | | Viewed: | 60 times | | Topic: | Suggestions | |
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| In Suggestions, Brickwilbo writes:
| | In Suggestions, ericchuimk writes:
| | For a long time, there has been a lot of new buyers with (0) feedbacks ordering
from my store but ended up not paying, which I have to manually cancel the order
after a few weeks or so. Sometimes Bricklink charges me service fee across the
month for these orders that are not paid and not shipped, which I have to wait
for a refund the next month after the order is cancelled, resulting in me paying
for things upfront without the necessity of it.
I am getting frustrated about new users making orders but not paying. It is a
burden for me (spending time calculating shipping cost and handling fee, sending
invoice, being billed by Bricklink) ending up to no avail. Sure, I could leave
a negative review on these buyers, I could ban them one by one... but what's
the point when they can easily make another fresh account and do the same thing
over and over again.
|
Enable instant checkout in your store.
Add a shipping cost table to your Shipping policy.
And complete the NPB process instead of just cancelling the order, if they don't
respond.
| |
To deal with this, I have 3 suggestions:
1. I vaguely remember there was an option to disallow buyers below certain points
to buy from my own stop... it was probably Yahoo auction or somewhere else I
don't really remember... But I think this should be an option for sellers.
|
It's still there, check the checkbox in the store settings settings'Disallow
members with negative feedback score to buy from my store'
https://www.bricklink.com/v2/mystore/management.page
However this only blocks -1 etc feedback buyers and doesn't block 0 feedback
buyers.
You can redirect the new buyers to my store. We all start at 0.
| |
2. Perhaps the system has to make it even more clear that one legally HAS to
pay after clicking Order. Because apparently, people don't read anymore,
even warnings.
3. Charge sellers after the order has been paid, not when they are made. Imagine
if someone made a fresh spam account, orders EVERYTHING from my store but not
paying for weeks. I will end up with getting charged by Bricklink, and my sales
hindered because they are off the shelves. And said buyer will suffer from little
or no consequences whatsoever.
I hope changes will be made to secure sellers from such unfair treatment.
|
From your Terms:'To avoid additional PayPal fees, all buyers are encouraged
to "Send Money to friends and family" in PayPal.'
You really can't 'encourage' buyers to pay as friends or family for
goods.
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Thanks for the tip! I will get instant checkout and my terms fixed ASAP! Cheers!
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| | | | | Author: | Admin_Cheyne | | Posted: | Jul 11, 2018 13:25 | | Subject: | Re: Block fresh buyers (0) from my store? | | Viewed: | 116 times | | Topic: | Suggestions | |
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| In Suggestions, ericchuimk writes:
| | For a long time, there has been a lot of new buyers with (0) feedbacks ordering
from my store but ended up not paying, which I have to manually cancel the order
after a few weeks or so. Sometimes Bricklink charges me service fee across the
month for these orders that are not paid and not shipped, which I have to wait
for a refund the next month after the order is cancelled, resulting in me paying
for things upfront without the necessity of it.
I am getting frustrated about new users making orders but not paying. It is a
burden for me (spending time calculating shipping cost and handling fee, sending
invoice, being billed by Bricklink) ending up to no avail. Sure, I could leave
a negative review on these buyers, I could ban them one by one... but what's
the point when they can easily make another fresh account and do the same thing
over and over again.
To deal with this, I have 3 suggestions:
1. I vaguely remember there was an option to disallow buyers below certain points
to buy from my own stop... it was probably Yahoo auction or somewhere else I
don't really remember... But I think this should be an option for sellers.
2. Perhaps the system has to make it even more clear that one legally HAS to
pay after clicking Order. Because apparently, people don't read anymore,
even warnings.
3. Charge sellers after the order has been paid, not when they are made. Imagine
if someone made a fresh spam account, orders EVERYTHING from my store but not
paying for weeks. I will end up with getting charged by Bricklink, and my sales
hindered because they are off the shelves. And said buyer will suffer from little
or no consequences whatsoever.
I hope changes will be made to secure sellers from such unfair treatment.
|
Hello,
The suggestion you have stated is already in place. Visit My Store - Settings
- Management, scroll down to Seller protection and check the box and save your
settings.
As for the cancellation and fee, All sellers should be aware of any NPB's
they have issued to buyer and should always check before the billing cycle ends
so they are not charged for items they never sold.
If there's any issue please email us at Help Desk and we can resolve the
matter quickly.
Thank you
Cheyne
BrickLink Customer Support
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| | | | | | | Author: | chetzler | | Posted: | Jul 11, 2018 15:23 | | Subject: | Re: Block fresh buyers (0) from my store? | | Viewed: | 90 times | | Topic: | Suggestions | |
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| In Suggestions, Admin_Cheyne writes:
| | In Suggestions, ericchuimk writes:
| | For a long time, there has been a lot of new buyers with (0) feedbacks ordering
from my store but ended up not paying, which I have to manually cancel the order
after a few weeks or so. Sometimes Bricklink charges me service fee across the
month for these orders that are not paid and not shipped, which I have to wait
for a refund the next month after the order is cancelled, resulting in me paying
for things upfront without the necessity of it.
I am getting frustrated about new users making orders but not paying. It is a
burden for me (spending time calculating shipping cost and handling fee, sending
invoice, being billed by Bricklink) ending up to no avail. Sure, I could leave
a negative review on these buyers, I could ban them one by one... but what's
the point when they can easily make another fresh account and do the same thing
over and over again.
To deal with this, I have 3 suggestions:
1. I vaguely remember there was an option to disallow buyers below certain points
to buy from my own stop... it was probably Yahoo auction or somewhere else I
don't really remember... But I think this should be an option for sellers.
2. Perhaps the system has to make it even more clear that one legally HAS to
pay after clicking Order. Because apparently, people don't read anymore,
even warnings.
3. Charge sellers after the order has been paid, not when they are made. Imagine
if someone made a fresh spam account, orders EVERYTHING from my store but not
paying for weeks. I will end up with getting charged by Bricklink, and my sales
hindered because they are off the shelves. And said buyer will suffer from little
or no consequences whatsoever.
I hope changes will be made to secure sellers from such unfair treatment.
|
Hello,
The suggestion you have stated is already in place. Visit My Store - Settings
- Management, scroll down to Seller protection and check the box and save your
settings.
As for the cancellation and fee, All sellers should be aware of any NPB's
they have issued to buyer and should always check before the billing cycle ends
so they are not charged for items they never sold.
If there's any issue please email us at Help Desk and we can resolve the
matter quickly.
Thank you
Cheyne
BrickLink Customer Support
|
Interetsing, I was not aware of that. What criteria define a "new buyer"? Is
it feedback, sign-up date or a combination of both?
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| | | | | | | | | Author: | tEoS | | Posted: | Jul 11, 2018 18:08 | | Subject: | Re: Block fresh buyers (0) from my store? | | Viewed: | 84 times | | Topic: | Suggestions | |
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| The gray question mark icon is a rollover feature.
100 days or 5 fb
| | Interetsing, I was not aware of that. What criteria define a "new buyer"? Is
it feedback, sign-up date or a combination of both?
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| | | | | | | Author: | Teup | | Posted: | Jul 12, 2018 15:06 | | Subject: | Re: Block fresh buyers (0) from my store? | | Viewed: | 50 times | | Topic: | Suggestions | |
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| In Suggestions, Admin_Cheyne writes:
| | In Suggestions, ericchuimk writes:
| | For a long time, there has been a lot of new buyers with (0) feedbacks ordering
from my store but ended up not paying, which I have to manually cancel the order
after a few weeks or so. Sometimes Bricklink charges me service fee across the
month for these orders that are not paid and not shipped, which I have to wait
for a refund the next month after the order is cancelled, resulting in me paying
for things upfront without the necessity of it.
I am getting frustrated about new users making orders but not paying. It is a
burden for me (spending time calculating shipping cost and handling fee, sending
invoice, being billed by Bricklink) ending up to no avail. Sure, I could leave
a negative review on these buyers, I could ban them one by one... but what's
the point when they can easily make another fresh account and do the same thing
over and over again.
To deal with this, I have 3 suggestions:
1. I vaguely remember there was an option to disallow buyers below certain points
to buy from my own stop... it was probably Yahoo auction or somewhere else I
don't really remember... But I think this should be an option for sellers.
2. Perhaps the system has to make it even more clear that one legally HAS to
pay after clicking Order. Because apparently, people don't read anymore,
even warnings.
3. Charge sellers after the order has been paid, not when they are made. Imagine
if someone made a fresh spam account, orders EVERYTHING from my store but not
paying for weeks. I will end up with getting charged by Bricklink, and my sales
hindered because they are off the shelves. And said buyer will suffer from little
or no consequences whatsoever.
I hope changes will be made to secure sellers from such unfair treatment.
|
Hello,
The suggestion you have stated is already in place. Visit My Store - Settings
- Management, scroll down to Seller protection and check the box and save your
settings.
As for the cancellation and fee, All sellers should be aware of any NPB's
they have issued to buyer and should always check before the billing cycle ends
so they are not charged for items they never sold.
If there's any issue please email us at Help Desk and we can resolve the
matter quickly.
Thank you
Cheyne
BrickLink Customer Support
|
I was surprised when this option was added. You sure this is not going to turn
potential new buyers away from Bricklink? From what I saw less than 20% of sellers
even use IC. That would be a potential reduction of 80% of shops. How valid is
"Welcome to the world's largest LEGO marketplace!" to the people you are
trying to attract, if it's reduced by 80%?
Also, I think almost all of my (0) buyers have been great (it's the (-1)
ones I watch out for  ). I have never noticed a correlation between (0)'s
and non payments, neither have I noticed a correlation between instant checkout
and NPB's. Maybe that's not true for all shops, but just saying that
for my shop's reality the feature isn't sensical. Wonder if it's
really worth the downgrade towards new users.
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| | | | | Author: | Geniac | | Posted: | Jul 11, 2018 22:38 | | Subject: | Re: Block fresh buyers (0) from my store? | | Viewed: | 86 times | | Topic: | Suggestions | |
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| In Suggestions, ericchuimk writes:
| | For a long time, there has been a lot of new buyers with (0) feedbacks ordering
from my store but ended up not paying, which I have to manually cancel the order
after a few weeks or so. Sometimes Bricklink charges me service fee across the
month for these orders that are not paid and not shipped, which I have to wait
for a refund the next month after the order is cancelled, resulting in me paying
for things upfront without the necessity of it.
I am getting frustrated about new users making orders but not paying. It is a
burden for me (spending time calculating shipping cost and handling fee, sending
invoice, being billed by Bricklink) ending up to no avail. Sure, I could leave
a negative review on these buyers, I could ban them one by one... but what's
the point when they can easily make another fresh account and do the same thing
over and over again.
To deal with this, I have 3 suggestions:
1. I vaguely remember there was an option to disallow buyers below certain points
to buy from my own stop... it was probably Yahoo auction or somewhere else I
don't really remember... But I think this should be an option for sellers.
2. Perhaps the system has to make it even more clear that one legally HAS to
pay after clicking Order. Because apparently, people don't read anymore,
even warnings.
3. Charge sellers after the order has been paid, not when they are made. Imagine
if someone made a fresh spam account, orders EVERYTHING from my store but not
paying for weeks. I will end up with getting charged by Bricklink, and my sales
hindered because they are off the shelves. And said buyer will suffer from little
or no consequences whatsoever.
I hope changes will be made to secure sellers from such unfair treatment.
|
You have received some excellent suggestions from others, especially about enabling
checkout. We used to get a fair amount of NPBs. I don't think we have had
one since checkout.
I also agree with what someone else said about completing the NPB prcess. If
nothing else, it might save another seller down the road if it is a habitual
non-payer. We usually only cancel an order if the customer directly requests
it. Even then, we give them a gentle "lecture" on NPBs for their own good and
copy/paste the appropriate rule, explaining that not all sellers will agree to
cancel.
The other thing I would suggest...and perhaps you do this already but didn't
mention it...is reach out to the customer to see if there is a valid issue.
It can be very confusing to new members. We've helped walk many a new member
through the process of paying. It's a win/win...you get paid they learn how
to navigate the system.
Good luck!
Ann
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| | | | | Author: | Thomaswt | | Posted: | Jul 12, 2018 04:30 | | Subject: | Re: Block fresh buyers (0) from my store? | | Viewed: | 64 times | | Topic: | Suggestions | |
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| Maybe rewrite your terms with a good clear shipping table. My NPB's dropped
to less than 1% after I added my present table.
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United Kingdom, England
USA, Tennessee
Netherlands, Gelderland
Denmark