I have just had an order for bionicle parts and even before picking I knew that
there was an issue with the packing/postal type chosen by instant checkout.
I have had some issues with instant checkout using a weight band lower than what
I needed to post out but I can accept that I might have used more packing than
needed and take the small hit on profits.
BUT when the package should have been a parcel not a large letter then it starts
to be a problem.
at least 2 parts of the order are borderline large-letter. But 1 part could not
fit into a large letter. So the order is going as a parcel and its a larger hit
on any profits. I am not about to ask my customer to pay more.
My suggestion would be that if a part has a ? against size or weight then it
should not be able to be able to be processed as instant checkout and an invoice
should be requested.
( I have places an amendment for the part size to be approved)
Regards
David
P.s I love instant checkout so this is not a knock on the system as a whole.
United Kingdom, Scotland
