Discussion Forum: Thread 236452

 Author: tonnic View Messages Posted By tonnic
 Posted: May 14, 2018 18:35
 Subject: A very possible problem order.
 Viewed: 291 times
 Topic: Problem Order
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tonnic (3066)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Sep 30, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tons_of_Bricks
I have an buyer from a € country that ordered more than 100 grams of Lego.
This gives standard shippingcosts of €8,40 plus €0,50 for materials.
The ordervalue is €4,88 so shippingcosts are double the ordervalue.

She also wants to pay by Paypal while I ask IBAN from € country’s.

I kindly send an e-mail regarding the shippingcosts that are higher than the
ordervalue, most of the time buyers respond kindly and want to proceed because
they need the parts or want to cancel because the shippingcosts are too high.
And, although shippingcosts can be seen in my storeterms, I do understand they
sometimes are not read.

I also mentioned the costs of Paypal are almost 20%, in fact 17% so almost 20%
of the ordervalue while IBAN is free of charges.
It would costs me €0,84 out of the €4,88.

Her responses where very unpleassant, calling me a liar while at first I warned
her for the high shippingcosts.
Shippingcosts I can do nothing about, it is what Dutch post charges me.
A liar because I said almost 20% while it is 17%, this is nitpicking.

Now she is calling me a liar, a silly person and it has only started a few minutes
ago.
All her responses come outside Bricklink, I copied and pasted her responses and
responded through Bricklink myself.
She wants an OCR because I provided a shippingfee that is too high!
I provided her nothing yet, I did not even send an invoice I just gave her a
pre invoice message so she could decide what she wants to do, cancel or proceed.

But I do think I do not want to go to an OCR, this will give her the opportunity
to give me a non positive feedback that I do not like and certainly do not deserve.

I know calling someone a liar and a silly person isn’t the biggest insult but
it is certainly not friendly.

Is this something I can share with Admin?

She already hase 2 strikes for NPB so if this is the last one it is finished
for her too, I do not understand her at all.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 15, 2018 00:57
 Subject: Re: A very possible problem order.
 Viewed: 85 times
 Topic: Problem Order
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Brickwilbo (1456)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Problem Order, tonnic writes:
  I have an buyer from a € country that ordered more than 100 grams of Lego.
This gives standard shippingcosts of €8,40 plus €0,50 for materials.
The ordervalue is €4,88 so shippingcosts are double the ordervalue.

She also wants to pay by Paypal while I ask IBAN from € country’s.

I kindly send an e-mail regarding the shippingcosts that are higher than the
ordervalue, most of the time buyers respond kindly and want to proceed because
they need the parts or want to cancel because the shippingcosts are too high.
And, although shippingcosts can be seen in my storeterms, I do understand they
sometimes are not read.

I also mentioned the costs of Paypal are almost 20%, in fact 17% so almost 20%
of the ordervalue while IBAN is free of charges.
It would costs me €0,84 out of the €4,88.

Her responses where very unpleassant, calling me a liar while at first I warned
her for the high shippingcosts.
Shippingcosts I can do nothing about, it is what Dutch post charges me.
A liar because I said almost 20% while it is 17%, this is nitpicking.

Now she is calling me a liar, a silly person and it has only started a few minutes
ago.
All her responses come outside Bricklink, I copied and pasted her responses and
responded through Bricklink myself.
She wants an OCR because I provided a shippingfee that is too high!
I provided her nothing yet, I did not even send an invoice I just gave her a
pre invoice message so she could decide what she wants to do, cancel or proceed.

But I do think I do not want to go to an OCR, this will give her the opportunity
to give me a non positive feedback that I do not like and certainly do not deserve.

I know calling someone a liar and a silly person isn’t the biggest insult but
it is certainly not friendly.

Is this something I can share with Admin?

She already hase 2 strikes for NPB so if this is the last one it is finished
for her too, I do not understand her at all.

Just invoice and hopefully it's a NPB, then she can select Cancel order and
accept penalty.

Report the members behaviour here https://www.bricklink.com/problemMember.asp
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: May 15, 2018 00:59
 Subject: Re: A very possible problem order.
 Viewed: 92 times
 Topic: Problem Order
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Brickwilbo (1456)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Problem Order, Brickwilbo writes:
  In Problem Order, tonnic writes:
  I have an buyer from a € country that ordered more than 100 grams of Lego.
This gives standard shippingcosts of €8,40 plus €0,50 for materials.
The ordervalue is €4,88 so shippingcosts are double the ordervalue.

She also wants to pay by Paypal while I ask IBAN from € country’s.

I kindly send an e-mail regarding the shippingcosts that are higher than the
ordervalue, most of the time buyers respond kindly and want to proceed because
they need the parts or want to cancel because the shippingcosts are too high.
And, although shippingcosts can be seen in my storeterms, I do understand they
sometimes are not read.

I also mentioned the costs of Paypal are almost 20%, in fact 17% so almost 20%
of the ordervalue while IBAN is free of charges.
It would costs me €0,84 out of the €4,88.

Her responses where very unpleassant, calling me a liar while at first I warned
her for the high shippingcosts.
Shippingcosts I can do nothing about, it is what Dutch post charges me.
A liar because I said almost 20% while it is 17%, this is nitpicking.

Now she is calling me a liar, a silly person and it has only started a few minutes
ago.
All her responses come outside Bricklink, I copied and pasted her responses and
responded through Bricklink myself.
She wants an OCR because I provided a shippingfee that is too high!
I provided her nothing yet, I did not even send an invoice I just gave her a
pre invoice message so she could decide what she wants to do, cancel or proceed.

But I do think I do not want to go to an OCR, this will give her the opportunity
to give me a non positive feedback that I do not like and certainly do not deserve.

I know calling someone a liar and a silly person isn’t the biggest insult but
it is certainly not friendly.

Is this something I can share with Admin?

She already hase 2 strikes for NPB so if this is the last one it is finished
for her too, I do not understand her at all.

Just invoice and hopefully it's a NPB, then she can select Cancel order and
accept penalty.

Invoice for IBAN, according to your store Terms.

  
Report the members behaviour here https://www.bricklink.com/problemMember.asp
 Author: tonnic View Messages Posted By tonnic
 Posted: May 15, 2018 03:46
 Subject: Re: A very possible problem order.
 Viewed: 72 times
 Topic: Problem Order
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tonnic (3066)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Sep 30, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tons_of_Bricks
In Problem Order, Brickwilbo writes:
  In Problem Order, tonnic writes:
  I have an buyer from a € country that ordered more than 100 grams of Lego.
This gives standard shippingcosts of €8,40 plus €0,50 for materials.
The ordervalue is €4,88 so shippingcosts are double the ordervalue.

She also wants to pay by Paypal while I ask IBAN from € country’s.

I kindly send an e-mail regarding the shippingcosts that are higher than the
ordervalue, most of the time buyers respond kindly and want to proceed because
they need the parts or want to cancel because the shippingcosts are too high.
And, although shippingcosts can be seen in my storeterms, I do understand they
sometimes are not read.

I also mentioned the costs of Paypal are almost 20%, in fact 17% so almost 20%
of the ordervalue while IBAN is free of charges.
It would costs me €0,84 out of the €4,88.

Her responses where very unpleassant, calling me a liar while at first I warned
her for the high shippingcosts.
Shippingcosts I can do nothing about, it is what Dutch post charges me.
A liar because I said almost 20% while it is 17%, this is nitpicking.

Now she is calling me a liar, a silly person and it has only started a few minutes
ago.
All her responses come outside Bricklink, I copied and pasted her responses and
responded through Bricklink myself.
She wants an OCR because I provided a shippingfee that is too high!
I provided her nothing yet, I did not even send an invoice I just gave her a
pre invoice message so she could decide what she wants to do, cancel or proceed.

But I do think I do not want to go to an OCR, this will give her the opportunity
to give me a non positive feedback that I do not like and certainly do not deserve.

I know calling someone a liar and a silly person isn’t the biggest insult but
it is certainly not friendly.

Is this something I can share with Admin?

She already hase 2 strikes for NPB so if this is the last one it is finished
for her too, I do not understand her at all.

Just invoice and hopefully it's a NPB, then she can select Cancel order and
accept penalty.

Report the members behaviour here https://www.bricklink.com/problemMember.asp

Thanks Wilbert, I reported her, I hope Admin can read the communication at the
orderpage.
And maybe it is a good idea to invoice her with IBAN only.
 Author: greenman View Messages Posted By greenman
 Posted: May 15, 2018 05:42
 Subject: Re: A very possible problem order.
 Viewed: 64 times
 Topic: Problem Order
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greenman (19522)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Aug 24, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: BRICKTIVITY - 75% SALE !!
In Problem Order, tonnic writes:
  In Problem Order, Brickwilbo writes:
  In Problem Order, tonnic writes:
  I have an buyer from a € country that ordered more than 100 grams of Lego.
This gives standard shippingcosts of €8,40 plus €0,50 for materials.
The ordervalue is €4,88 so shippingcosts are double the ordervalue.

She also wants to pay by Paypal while I ask IBAN from € country’s.

I kindly send an e-mail regarding the shippingcosts that are higher than the
ordervalue, most of the time buyers respond kindly and want to proceed because
they need the parts or want to cancel because the shippingcosts are too high.
And, although shippingcosts can be seen in my storeterms, I do understand they
sometimes are not read.

I also mentioned the costs of Paypal are almost 20%, in fact 17% so almost 20%
of the ordervalue while IBAN is free of charges.
It would costs me €0,84 out of the €4,88.

Her responses where very unpleassant, calling me a liar while at first I warned
her for the high shippingcosts.
Shippingcosts I can do nothing about, it is what Dutch post charges me.
A liar because I said almost 20% while it is 17%, this is nitpicking.

Now she is calling me a liar, a silly person and it has only started a few minutes
ago.
All her responses come outside Bricklink, I copied and pasted her responses and
responded through Bricklink myself.
She wants an OCR because I provided a shippingfee that is too high!
I provided her nothing yet, I did not even send an invoice I just gave her a
pre invoice message so she could decide what she wants to do, cancel or proceed.

But I do think I do not want to go to an OCR, this will give her the opportunity
to give me a non positive feedback that I do not like and certainly do not deserve.

I know calling someone a liar and a silly person isn’t the biggest insult but
it is certainly not friendly.

Is this something I can share with Admin?

She already hase 2 strikes for NPB so if this is the last one it is finished
for her too, I do not understand her at all.

Just invoice and hopefully it's a NPB, then she can select Cancel order and
accept penalty.

Report the members behaviour here https://www.bricklink.com/problemMember.asp

Thanks Wilbert, I reported her, I hope Admin can read the communication at the
orderpage.
And maybe it is a good idea to invoice her with IBAN only.

Keep it simple, your shop terms are clear:
- send IBAN Invoice
- wait 1 or 2 weeks, depending on her reply to it.
- complete the NPB

Such buyers ´screem´ for it to get a third NPB, we all can do perfectly without
their presence here on BrickLink....

Small detail though: if she pays you still have a good chance to get a Neutral
or Negative, grrr.

Klaas
 Author: tonnic View Messages Posted By tonnic
 Posted: May 15, 2018 06:23
 Subject: Re: A very possible problem order.
 Viewed: 65 times
 Topic: Problem Order
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tonnic (3066)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Sep 30, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tons_of_Bricks
In Problem Order, greenman writes:
  In Problem Order, tonnic writes:
  In Problem Order, Brickwilbo writes:
  In Problem Order, tonnic writes:
  I have an buyer from a € country that ordered more than 100 grams of Lego.
This gives standard shippingcosts of €8,40 plus €0,50 for materials.
The ordervalue is €4,88 so shippingcosts are double the ordervalue.

She also wants to pay by Paypal while I ask IBAN from € country’s.

I kindly send an e-mail regarding the shippingcosts that are higher than the
ordervalue, most of the time buyers respond kindly and want to proceed because
they need the parts or want to cancel because the shippingcosts are too high.
And, although shippingcosts can be seen in my storeterms, I do understand they
sometimes are not read.

I also mentioned the costs of Paypal are almost 20%, in fact 17% so almost 20%
of the ordervalue while IBAN is free of charges.
It would costs me €0,84 out of the €4,88.

Her responses where very unpleassant, calling me a liar while at first I warned
her for the high shippingcosts.
Shippingcosts I can do nothing about, it is what Dutch post charges me.
A liar because I said almost 20% while it is 17%, this is nitpicking.

Now she is calling me a liar, a silly person and it has only started a few minutes
ago.
All her responses come outside Bricklink, I copied and pasted her responses and
responded through Bricklink myself.
She wants an OCR because I provided a shippingfee that is too high!
I provided her nothing yet, I did not even send an invoice I just gave her a
pre invoice message so she could decide what she wants to do, cancel or proceed.

But I do think I do not want to go to an OCR, this will give her the opportunity
to give me a non positive feedback that I do not like and certainly do not deserve.

I know calling someone a liar and a silly person isn’t the biggest insult but
it is certainly not friendly.

Is this something I can share with Admin?

She already hase 2 strikes for NPB so if this is the last one it is finished
for her too, I do not understand her at all.

Just invoice and hopefully it's a NPB, then she can select Cancel order and
accept penalty.

Report the members behaviour here https://www.bricklink.com/problemMember.asp

Thanks Wilbert, I reported her, I hope Admin can read the communication at the
orderpage.
And maybe it is a good idea to invoice her with IBAN only.

Keep it simple, your shop terms are clear:
- send IBAN Invoice
- wait 1 or 2 weeks, depending on her reply to it.
- complete the NPB

Such buyers ´screem´ for it to get a third NPB, we all can do perfectly without
their presence here on BrickLink....

Small detail though: if she pays you still have a good chance to get a Neutral
or Negative, grrr.

Klaas

If it was someone else or a different kind of order I even might consider Paypal
in different circumstances..
I did so quite some times eventhough I ask for IBAN in my storeterms.
Also, when the need to pay by Paypal isn’t there this payment would really cost
me 17% of the order, I would rather, and did so in the past in some occassions,
put something extra as a reward in the order when paid by IBAN.
But she is so aggressive and also mentiones Paypal protection that I would not
dare to take the risk.
I asked her if she thought Paypal protection was needed with a feedback of 2700+,
no answer to this question.
As almost all sellers I had rare occassions in missing an delivery, always paid
back with or without Paypal. That is called customers service.
I even think of making the shippingcosts higher by shipping it with track and
trace, not something she will like but just to make sure that if she pays by
IBAN I know it was delivered at her address.
I am curious if Admin can mean something in this matter.
 Author: Teup View Messages Posted By Teup
 Posted: May 15, 2018 06:55
 Subject: Re: A very possible problem order.
 Viewed: 44 times
 Topic: Problem Order
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Teup (4095)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Problem Order, tonnic writes:
  In Problem Order, greenman writes:
  In Problem Order, tonnic writes:
  In Problem Order, Brickwilbo writes:
  In Problem Order, tonnic writes:
  I have an buyer from a € country that ordered more than 100 grams of Lego.
This gives standard shippingcosts of €8,40 plus €0,50 for materials.
The ordervalue is €4,88 so shippingcosts are double the ordervalue.

She also wants to pay by Paypal while I ask IBAN from € country’s.

I kindly send an e-mail regarding the shippingcosts that are higher than the
ordervalue, most of the time buyers respond kindly and want to proceed because
they need the parts or want to cancel because the shippingcosts are too high.
And, although shippingcosts can be seen in my storeterms, I do understand they
sometimes are not read.

I also mentioned the costs of Paypal are almost 20%, in fact 17% so almost 20%
of the ordervalue while IBAN is free of charges.
It would costs me €0,84 out of the €4,88.

Her responses where very unpleassant, calling me a liar while at first I warned
her for the high shippingcosts.
Shippingcosts I can do nothing about, it is what Dutch post charges me.
A liar because I said almost 20% while it is 17%, this is nitpicking.

Now she is calling me a liar, a silly person and it has only started a few minutes
ago.
All her responses come outside Bricklink, I copied and pasted her responses and
responded through Bricklink myself.
She wants an OCR because I provided a shippingfee that is too high!
I provided her nothing yet, I did not even send an invoice I just gave her a
pre invoice message so she could decide what she wants to do, cancel or proceed.

But I do think I do not want to go to an OCR, this will give her the opportunity
to give me a non positive feedback that I do not like and certainly do not deserve.

I know calling someone a liar and a silly person isn’t the biggest insult but
it is certainly not friendly.

Is this something I can share with Admin?

She already hase 2 strikes for NPB so if this is the last one it is finished
for her too, I do not understand her at all.

Just invoice and hopefully it's a NPB, then she can select Cancel order and
accept penalty.

Report the members behaviour here https://www.bricklink.com/problemMember.asp

Thanks Wilbert, I reported her, I hope Admin can read the communication at the
orderpage.
And maybe it is a good idea to invoice her with IBAN only.

Keep it simple, your shop terms are clear:
- send IBAN Invoice
- wait 1 or 2 weeks, depending on her reply to it.
- complete the NPB

Such buyers ´screem´ for it to get a third NPB, we all can do perfectly without
their presence here on BrickLink....

Small detail though: if she pays you still have a good chance to get a Neutral
or Negative, grrr.

Klaas

If it was someone else or a different kind of order I even might consider Paypal
in different circumstances..
I did so quite some times eventhough I ask for IBAN in my storeterms.
Also, when the need to pay by Paypal isn’t there this payment would really cost
me 17% of the order, I would rather, and did so in the past in some occassions,
put something extra as a reward in the order when paid by IBAN.
But she is so aggressive and also mentiones Paypal protection that I would not
dare to take the risk.
I asked her if she thought Paypal protection was needed with a feedback of 2700+,
no answer to this question.
As almost all sellers I had rare occassions in missing an delivery, always paid
back with or without Paypal. That is called customers service.
I even think of making the shippingcosts higher by shipping it with track and
trace, not something she will like but just to make sure that if she pays by
IBAN I know it was delivered at her address.
I am curious if Admin can mean something in this matter.

Sorry to hear about your bad experience. Don't take it personally and don't
doubt your own policy, these people just exist. It's the kind of people that
demand that a restaurant MUST offer take-away and get angry when they explain
they do not have this option in their kitchen/computer. It's completely up
to you how you run your store and people who curse and get rude apparently realise
there's nothing sensible they can do to change that.

Strangle them with an NPB and be happy (unless they pay as Klaas said..)
 Author: udenbricks View Messages Posted By udenbricks
 Posted: May 15, 2018 07:05
 Subject: Re: A very possible problem order.
 Viewed: 45 times
 Topic: Problem Order
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udenbricks (2721)

Location:  Netherlands, Noord-Brabant
Member Since Contact Type Status
Mar 25, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Uden Bricks
I agree with the advise from Greenman:

Just send Invoice with IBAN (or PP+costs), & with T&T costs included
(because off all the hassle).

Dont accept OCR, Start NPB if necessary.

You never win this with those sort of people.

Dont take it personally, and move on.

Regards,

Nico



In Problem Order, tonnic writes:
  In Problem Order, greenman writes:
  In Problem Order, tonnic writes:
  In Problem Order, Brickwilbo writes:
  In Problem Order, tonnic writes:
  I have an buyer from a € country that ordered more than 100 grams of Lego.
This gives standard shippingcosts of €8,40 plus €0,50 for materials.
The ordervalue is €4,88 so shippingcosts are double the ordervalue.

She also wants to pay by Paypal while I ask IBAN from € country’s.

I kindly send an e-mail regarding the shippingcosts that are higher than the
ordervalue, most of the time buyers respond kindly and want to proceed because
they need the parts or want to cancel because the shippingcosts are too high.
And, although shippingcosts can be seen in my storeterms, I do understand they
sometimes are not read.

I also mentioned the costs of Paypal are almost 20%, in fact 17% so almost 20%
of the ordervalue while IBAN is free of charges.
It would costs me €0,84 out of the €4,88.

Her responses where very unpleassant, calling me a liar while at first I warned
her for the high shippingcosts.
Shippingcosts I can do nothing about, it is what Dutch post charges me.
A liar because I said almost 20% while it is 17%, this is nitpicking.

Now she is calling me a liar, a silly person and it has only started a few minutes
ago.
All her responses come outside Bricklink, I copied and pasted her responses and
responded through Bricklink myself.
She wants an OCR because I provided a shippingfee that is too high!
I provided her nothing yet, I did not even send an invoice I just gave her a
pre invoice message so she could decide what she wants to do, cancel or proceed.

But I do think I do not want to go to an OCR, this will give her the opportunity
to give me a non positive feedback that I do not like and certainly do not deserve.

I know calling someone a liar and a silly person isn’t the biggest insult but
it is certainly not friendly.

Is this something I can share with Admin?

She already hase 2 strikes for NPB so if this is the last one it is finished
for her too, I do not understand her at all.

Just invoice and hopefully it's a NPB, then she can select Cancel order and
accept penalty.

Report the members behaviour here https://www.bricklink.com/problemMember.asp

Thanks Wilbert, I reported her, I hope Admin can read the communication at the
orderpage.
And maybe it is a good idea to invoice her with IBAN only.

Keep it simple, your shop terms are clear:
- send IBAN Invoice
- wait 1 or 2 weeks, depending on her reply to it.
- complete the NPB

Such buyers ´screem´ for it to get a third NPB, we all can do perfectly without
their presence here on BrickLink....

Small detail though: if she pays you still have a good chance to get a Neutral
or Negative, grrr.

Klaas

If it was someone else or a different kind of order I even might consider Paypal
in different circumstances..
I did so quite some times eventhough I ask for IBAN in my storeterms.
Also, when the need to pay by Paypal isn’t there this payment would really cost
me 17% of the order, I would rather, and did so in the past in some occassions,
put something extra as a reward in the order when paid by IBAN.
But she is so aggressive and also mentiones Paypal protection that I would not
dare to take the risk.
I asked her if she thought Paypal protection was needed with a feedback of 2700+,
no answer to this question.
As almost all sellers I had rare occassions in missing an delivery, always paid
back with or without Paypal. That is called customers service.
I even think of making the shippingcosts higher by shipping it with track and
trace, not something she will like but just to make sure that if she pays by
IBAN I know it was delivered at her address.
I am curious if Admin can mean something in this matter.
 Author: tonnic View Messages Posted By tonnic
 Posted: May 15, 2018 07:19
 Subject: Re: A very possible problem order.
 Viewed: 62 times
 Topic: Problem Order
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tonnic (3066)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Sep 30, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tons_of_Bricks
Thanks to you all!

I will send an invoice with IBAN and track and trace to, at least, protect me
with proof of shipping, track and trace and signed for. This is even more expensive
but I need to protect myself in at least the order itself.
 Author: mockingbird View Messages Posted By mockingbird
 Posted: May 15, 2018 03:24
 Subject: Re: A very possible problem order.
 Viewed: 62 times
 Topic: Problem Order
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mockingbird (2051)

Location:  Netherlands, Noord-Brabant
Member Since Contact Type Status
Mar 16, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Mockingbird's Nest Egg
In Problem Order, tonnic writes:
  I have an buyer from a € country that ordered more than 100 grams of Lego.
This gives standard shippingcosts of €8,40 plus €0,50 for materials.
The ordervalue is €4,88 so shippingcosts are double the ordervalue.

She also wants to pay by Paypal while I ask IBAN from € country’s.

I kindly send an e-mail regarding the shippingcosts that are higher than the
ordervalue, most of the time buyers respond kindly and want to proceed because
they need the parts or want to cancel because the shippingcosts are too high.
And, although shippingcosts can be seen in my storeterms, I do understand they
sometimes are not read.

I also mentioned the costs of Paypal are almost 20%, in fact 17% so almost 20%
of the ordervalue while IBAN is free of charges.
It would costs me €0,84 out of the €4,88.

Her responses where very unpleassant, calling me a liar while at first I warned
her for the high shippingcosts.
Shippingcosts I can do nothing about, it is what Dutch post charges me.
A liar because I said almost 20% while it is 17%, this is nitpicking.

Now she is calling me a liar, a silly person and it has only started a few minutes
ago.
All her responses come outside Bricklink, I copied and pasted her responses and
responded through Bricklink myself.
She wants an OCR because I provided a shippingfee that is too high!
I provided her nothing yet, I did not even send an invoice I just gave her a
pre invoice message so she could decide what she wants to do, cancel or proceed.

But I do think I do not want to go to an OCR, this will give her the opportunity
to give me a non positive feedback that I do not like and certainly do not deserve.

I know calling someone a liar and a silly person isn’t the biggest insult but
it is certainly not friendly.

Is this something I can share with Admin?

She already hase 2 strikes for NPB so if this is the last one it is finished
for her too, I do not understand her at all

As it happens more often that people want to cancel because of shipping costs,
why not accept the cancel request. You could send invoice with both the paypal
grand total and the IBAN grand total.

Remember that communicating in a foreign language is not easy for everyone, it
may lead to misunderstandings.
 Author: tonnic View Messages Posted By tonnic
 Posted: May 15, 2018 03:43
 Subject: Re: A very possible problem order.
 Viewed: 63 times
 Topic: Problem Order
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tonnic (3066)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Sep 30, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tons_of_Bricks
In Problem Order, mockingbird writes:
  In Problem Order, tonnic writes:
  I have an buyer from a € country that ordered more than 100 grams of Lego.
This gives standard shippingcosts of €8,40 plus €0,50 for materials.
The ordervalue is €4,88 so shippingcosts are double the ordervalue.

She also wants to pay by Paypal while I ask IBAN from € country’s.

I kindly send an e-mail regarding the shippingcosts that are higher than the
ordervalue, most of the time buyers respond kindly and want to proceed because
they need the parts or want to cancel because the shippingcosts are too high.
And, although shippingcosts can be seen in my storeterms, I do understand they
sometimes are not read.

I also mentioned the costs of Paypal are almost 20%, in fact 17% so almost 20%
of the ordervalue while IBAN is free of charges.
It would costs me €0,84 out of the €4,88.

Her responses where very unpleassant, calling me a liar while at first I warned
her for the high shippingcosts.
Shippingcosts I can do nothing about, it is what Dutch post charges me.
A liar because I said almost 20% while it is 17%, this is nitpicking.

Now she is calling me a liar, a silly person and it has only started a few minutes
ago.
All her responses come outside Bricklink, I copied and pasted her responses and
responded through Bricklink myself.
She wants an OCR because I provided a shippingfee that is too high!
I provided her nothing yet, I did not even send an invoice I just gave her a
pre invoice message so she could decide what she wants to do, cancel or proceed.

But I do think I do not want to go to an OCR, this will give her the opportunity
to give me a non positive feedback that I do not like and certainly do not deserve.

I know calling someone a liar and a silly person isn’t the biggest insult but
it is certainly not friendly.

Is this something I can share with Admin?

She already hase 2 strikes for NPB so if this is the last one it is finished
for her too, I do not understand her at all

As it happens more often that people want to cancel because of shipping costs,
why not accept the cancel request. You could send invoice with both the paypal
grand total and the IBAN grand total.

Remember that communicating in a foreign language is not easy for everyone, it
may lead to misunderstandings.

The problem is that I offered her a solution pre invoice regarding the high shippingcosts.
She blames me for these shippingcosts and started with abusive language.
And there is no language problem, her language is English, she is from Ireland.
And why I am not cancelling at this moment?
Because she is very hostile from moment 1, I do not want to take the risk of
taking the hit on the feedback while I was informative regarding the high shippingcosts,
warned her about it, was friendly etc.
If I cancel I know how it ends.
And yes, I would have cancelled the order as I do always after communication
but not after abusive and aggressive communication.