| Discussion Forum: Thread 233703 |
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| | | Author: | Brick.Door  | | Posted: | Mar 16, 2018 14:19 | | Subject: | Stop counting neutral feedback as negative | | Viewed: | 200 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Since the change was made to put the large "% Praise" at the top of each store
front page neutral and negative feedback are basically the same thing.
This is not obvious to customers leaving feedback - especially new members.
I suggest to exclude neutral transactions from the % Praise calculation - treat
them the same as if no feedback had been left. This seems more accurate than
counting them as negative.
Also I find it strange that the % praise is calculated to 2 decimal places. Does
anyone really think a 99.74 seller is more trustworthy than 99.68? There are
no standards or guidelines for what makes a positive/neutral/negative transaction
-- it is up to the individual opinion. So there is no way this figure is
that accurate.
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| | | | | Author: | leopard37 | | Posted: | Mar 16, 2018 14:27 | | Subject: | Re: Stop counting neutral feedback as negative | | Viewed: | 53 times | | Topic: | Suggestions | |
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| In Suggestions, Brick.Door writes:
| | Since the change was made to put the large "% Praise" at the top of each store
front page neutral and negative feedback are basically the same thing.
This is not obvious to customers leaving feedback - especially new members.
I suggest to exclude neutral transactions from the % Praise calculation - treat
them the same as if no feedback had been left. This seems more accurate than
counting them as negative.
Also I find it strange that the % praise is calculated to 2 decimal places. Does
anyone really think a 99.74 seller is more trustworthy than 99.68? There are
no standards or guidelines for what makes a positive/neutral/negative transaction
-- it is up to the individual opinion. So there is no way this figure is
that accurate.
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This also may lead to more accurate feedback being given. I know I have been
satisfied neutrally from a purchase but not given feedback at all because I don't
think it's worth harming their rating.
It may also help educate shoppers on the difference between great and average
service provided by stores.
Tyson.
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| | | | | Author: | Pippysblocks | | Posted: | Mar 16, 2018 14:35 | | Subject: | Re: Stop counting neutral feedback as negative | | Viewed: | 38 times | | Topic: | Suggestions | |
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| Yes I like this suggestion, I had a 100% until I received a neutral and know
I'll never be able to get my 100% back again.
In Suggestions, Brick.Door writes:
| | Since the change was made to put the large "% Praise" at the top of each store
front page neutral and negative feedback are basically the same thing.
This is not obvious to customers leaving feedback - especially new members.
I suggest to exclude neutral transactions from the % Praise calculation - treat
them the same as if no feedback had been left. This seems more accurate than
counting them as negative.
Also I find it strange that the % praise is calculated to 2 decimal places. Does
anyone really think a 99.74 seller is more trustworthy than 99.68? There are
no standards or guidelines for what makes a positive/neutral/negative transaction
-- it is up to the individual opinion. So there is no way this figure is
that accurate.
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| | | | | Author: | WoutR | | Posted: | Mar 16, 2018 14:43 | | Subject: | Re: Stop counting neutral feedback as negative | | Viewed: | 55 times | | Topic: | Suggestions | |
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| In Suggestions, Brick.Door writes:
| | Since the change was made to put the large "% Praise" at the top of each store
front page neutral and negative feedback are basically the same thing.
This is not obvious to customers leaving feedback - especially new members.
I suggest to exclude neutral transactions from the % Praise calculation - treat
them the same as if no feedback had been left. This seems more accurate than
counting them as negative.
Also I find it strange that the % praise is calculated to 2 decimal places. Does
anyone really think a 99.74 seller is more trustworthy than 99.68? There are
no standards or guidelines for what makes a positive/neutral/negative transaction
-- it is up to the individual opinion. So there is no way this figure is
that accurate.
|
I thought that the system is simply letting us know a percentage of positives.
As far as I know nothing is being subtracted. Both neutral and negative are not
positive, so they do not count for the number of positives.
I DO want the neutrals to be included in the calculation. If the seller receives
a lot of neutral feedback, that is certainly a warning sign that I should take
a closer look at the feedback. The positive-feedback-percentage is usually very
high, so those neutrals really do make a difference.
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| | | | | | | Author: | Dino | | Posted: | Mar 16, 2018 15:52 | | Subject: | Re: Stop counting neutral feedback as negative | | Viewed: | 53 times | | Topic: | Suggestions | |
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| | Where is the percentage for buyers? |
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| | | | | | | | | Author: | WoutR | | Posted: | Mar 16, 2018 16:02 | | Subject: | Re: Stop counting neutral feedback as negative | | Viewed: | 49 times | | Topic: | Suggestions | |
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| In Suggestions, Dino1 writes:
| | Where is the percentage for buyers?
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I don't know.
For buyers, we still use the old system.
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| | | | | Author: | jblock | | Posted: | Mar 19, 2018 10:30 | | Subject: | Re: Stop counting neutral feedback as negative | | Viewed: | 53 times | | Topic: | Suggestions | |
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| In Suggestions, Brick.Door writes:
| | Since the change was made to put the large "% Praise" at the top of each store
front page neutral and negative feedback are basically the same thing.
This is not obvious to customers leaving feedback - especially new members.
I suggest to exclude neutral transactions from the % Praise calculation - treat
them the same as if no feedback had been left. This seems more accurate than
counting them as negative.
Also I find it strange that the % praise is calculated to 2 decimal places. Does
anyone really think a 99.74 seller is more trustworthy than 99.68? There are
no standards or guidelines for what makes a positive/neutral/negative transaction
-- it is up to the individual opinion. So there is no way this figure is
that accurate.
|
Maybe it's time to put in a system similar to eBay's, where only the
last 12 months of feedback figure into the % and your rating. It may mask some
unpleasantness from your initial subpar years of dealings on the site, but if
a seller has nothing but positive ratings for the past 12 months, it's a
good indication that they turned a corner from their misspent BL youth. It also
forces a "what have you done for me lately" attitude on the site; those mega-sellers
with 100K feedback whose customer service efforts are starting to slip will see
their recent feedback % start to similarly go downhill (or alternately, this
will wipe out a portion of negative feedback from years past from those buyers
who will never be satisfied no matter how good the service...).
Pros and cons, just like any change, but might be something to consider.
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