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| | | Author: | undetected  | | Posted: | Jan 23, 2018 23:03 | | Subject: | The utter powerlessness of buyers | | Viewed: | 380 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Sometimes one negative feedback is just not enough, especially when you've
been thoroughly abused and belittled by a seller.
I made a big (for me) purchase from a seller - 1288 pcs in 61 lots.
The seller didn't do anything about, act on it, nothing, until a whole week
when I asked him about it. He said he will pack it in a few days and will ship
it the following week. That's two weeks after I paid for it.
The week after, I followed up on it again.
He said he's working on "all orders as we speak" and again promised shipping
it by the end of that week.
I waited again (this was over two weeks from payment), and still no movement.
In the meantime, he kept getting positive reviews multiple times a day from other
buyers.
This means he's been processing and shipping everyone else's orders,
but deliberately ignoring mine.
Day after day.
For over two weeks.
On week 3, I messaged him again.
This time he said he was packing it that day.
At the end of the day, I followed up again, he said he will mail it the day after.
Over three weeks after payment before he shipped my order, and only after I followed
up with him 4 times.
Just to add icing to the cake, the shipment was missing 83 pieces across 8 lots.
After all this, the most I can give him is one lousy negative review, severely
limited by the number of characters, to be drowned out by all the other customers
he dutifully served while persistently and consistently ignoring mine.
It's just nowhere near proportional to the treatment I got.
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| | | | | Author: | TheBlockShop | | Posted: | Jan 23, 2018 23:07 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 141 times | | Topic: | Suggestions | |
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| In Suggestions, undetected writes:
| | Sometimes one negative feedback is just not enough, especially when you've
been thoroughly abused and belittled by a seller.
I made a big (for me) purchase from a seller - 1288 pcs in 61 lots.
The seller didn't do anything about, act on it, nothing, until a whole week
when I asked him about it. He said he will pack it in a few days and will ship
it the following week. That's two weeks after I paid for it.
The week after, I followed up on it again.
He said he's working on "all orders as we speak" and again promised shipping
it by the end of that week.
I waited again (this was over two weeks from payment), and still no movement.
In the meantime, he kept getting positive reviews multiple times a day from other
buyers.
This means he's been processing and shipping everyone else's orders,
but deliberately ignoring mine.
Day after day.
For over two weeks.
On week 3, I messaged him again.
This time he said he was packing it that day.
At the end of the day, I followed up again, he said he will mail it the day after.
Over three weeks after payment before he shipped my order, and only after I followed
up with him 4 times.
Just to add icing to the cake, the shipment was missing 83 pieces across 8 lots.
After all this, the most I can give him is one lousy negative review, severely
limited by the number of characters, to be drowned out by all the other customers
he dutifully served while persistently and consistently ignoring mine.
It's just nowhere near proportional to the treatment I got.
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I think I know who you are talking about, check to see if his store is suspended
if it makes you feel any better
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| | | | | | | Author: | undetected | | Posted: | Jan 24, 2018 00:05 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 129 times | | Topic: | Suggestions | |
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| In Suggestions, TheBlockShop writes:
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| | After all this, the most I can give him is one lousy negative review, severely
limited by the number of characters, to be drowned out by all the other customers
he dutifully served while persistently and consistently ignoring mine.
It's just nowhere near proportional to the treatment I got.
|
I think I know who you are talking about, check to see if his store is suspended
if it makes you feel any better
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Wow, you are right. Hmm, I wonder what will happen to the 83 pieces across 8
lots that I didn't get?
It still makes me wonder though, does Bricklink have any expectations from sellers
that they can present to buyers?
I sell on eBay, and I have to declare how soon after payment I will be shipping.
If I set a value that's too long, buyers will get a warning. If I don't
ship on time, it will affect my seller rating, which in turn, could affect my
fees and other features/privileges.
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| | | | | | | | | Author: | TheBlockShop | | Posted: | Jan 24, 2018 00:46 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 125 times | | Topic: | Suggestions | |
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| If he doesnt refund paypal claim him for incomplete order, he was doing a liquidation
so his counts were probably just way off.
I knew who you were talking about because he sent me the same message "all orders
will be done by end of week" then I had to paypal claim him the next wednesday
because he didn't pack or ship.
He also posted on the forums advertising his sale while both of our orders sat,
one guy actually called him out for all his negatives, I paypal claimed him as
soon as I saw the post. The nerve of people to try to generate new sales when
they are not filling there current orders.
-Joe
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| | | | | | | | | | | Author: | undetected | | Posted: | Jan 24, 2018 20:46 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 64 times | | Topic: | Suggestions | |
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| In Suggestions, TheBlockShop writes:
| | If he doesnt refund paypal claim him for incomplete order, he was doing a liquidation
so his counts were probably just way off.
I knew who you were talking about because he sent me the same message "all orders
will be done by end of week" then I had to paypal claim him the next wednesday
because he didn't pack or ship.
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No wonder you recognized the seller. Looks like he just copy/pasted responses
to customers.
He even had the gall to say "sorry I overpromised!" Overpromising would be saying
you'll ship it within the hour after getting payment. Shipping within a
reasonable time is not overpromising, it's just good service.
Promising to ship it after week 2 is not overpromising.
Boy it certainly helps venting about this to someone else who understands.
Thanks, I'm really glad you saw my post!
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| | | | | Author: | mwright5 | | Posted: | Jan 23, 2018 23:48 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 108 times | | Topic: | Suggestions | |
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| In Suggestions, undetected writes:
| | Sometimes one negative feedback is just not enough, especially when you've
been thoroughly abused and belittled by a seller.
I made a big (for me) purchase from a seller - 1288 pcs in 61 lots.
The seller didn't do anything about, act on it, nothing, until a whole week
when I asked him about it. He said he will pack it in a few days and will ship
it the following week. That's two weeks after I paid for it.
The week after, I followed up on it again.
He said he's working on "all orders as we speak" and again promised shipping
it by the end of that week.
I waited again (this was over two weeks from payment), and still no movement.
In the meantime, he kept getting positive reviews multiple times a day from other
buyers.
This means he's been processing and shipping everyone else's orders,
but deliberately ignoring mine.
Day after day.
For over two weeks.
On week 3, I messaged him again.
This time he said he was packing it that day.
At the end of the day, I followed up again, he said he will mail it the day after.
Over three weeks after payment before he shipped my order, and only after I followed
up with him 4 times.
Just to add icing to the cake, the shipment was missing 83 pieces across 8 lots.
After all this, the most I can give him is one lousy negative review, severely
limited by the number of characters, to be drowned out by all the other customers
he dutifully served while persistently and consistently ignoring mine.
It's just nowhere near proportional to the treatment I got.
|
Email him immediately to let him know about the missing pieces. If he does not
respond, or respond with a reasonable resolution, hit him with a Non-shipping
seller in addition to the negative feedback. That will get his attention. What
you have described above is unacceptable and you must not settle.
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| | | | | | | Author: | undetected | | Posted: | Jan 24, 2018 20:48 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 51 times | | Topic: | Suggestions | |
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| In Suggestions, mwright5 writes:
| |
Email him immediately to let him know about the missing pieces. If he does not
respond, or respond with a reasonable resolution, hit him with a Non-shipping
seller in addition to the negative feedback. That will get his attention. What
you have described above is unacceptable and you must not settle.
|
Thanks, I've done this now.
I don't know though if it will be enough to get his attention, as his store
is already suspended.
¯\_(ツ)_/¯
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| | | | | Author: | Addict2Brick | | Posted: | Jan 24, 2018 00:42 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 91 times | | Topic: | Suggestions | |
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| I stress out when it takes me one day to ship someone's stuff out...I don't
know what kind of stress I'd be under if it took me 3 weeks to ship 
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| | | | | | | Author: | mikmo | | Posted: | Jan 24, 2018 05:23 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 108 times | | Topic: | Suggestions | |
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| Yes exactly.
I pick orders before i invoice, and i feel bad if i don't invoice in 24 hours,
and ship no later than the day after payment is received. This rarely happens,
and if it does, i message the buyer to explain that i am a little behind.
I never had a negative answer from a buyer on that account. They always say something
like: "no problem i am not in a hurry", or "you can wait to the weekend".
Communication is the key to happy buyers.
Mikael / MikMo
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| | | | | Author: | Teup | | Posted: | Jan 24, 2018 07:12 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 104 times | | Topic: | Suggestions | |
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| I'm sorry to hear you had such a negative experience. Just wanted to say
though that negative feedback is a bigger thing than you probably think. While
your negative experience fades with time, that feedback is always going to stick
with him and if it accumulates his business is in serious trouble.
It's already entirely possible that someone was doubting whether to place
an order in shop A or shop B, saw your feedback, and went for the other shop.
Over thousands of visits and orders, it is very likely that at some point that
happens. So even if the seller won't go out of business, don't feel entirely
powerless, because I'm sure that your negative feedback is costing
him money.
I'm aware that some sellers just go on and on with a pile of negative feedback.
But they need to work really hard and have really large storage space to compensate
for all the orders they do lose on a daily basis.
In Suggestions, undetected writes:
| | Sometimes one negative feedback is just not enough, especially when you've
been thoroughly abused and belittled by a seller.
I made a big (for me) purchase from a seller - 1288 pcs in 61 lots.
The seller didn't do anything about, act on it, nothing, until a whole week
when I asked him about it. He said he will pack it in a few days and will ship
it the following week. That's two weeks after I paid for it.
The week after, I followed up on it again.
He said he's working on "all orders as we speak" and again promised shipping
it by the end of that week.
I waited again (this was over two weeks from payment), and still no movement.
In the meantime, he kept getting positive reviews multiple times a day from other
buyers.
This means he's been processing and shipping everyone else's orders,
but deliberately ignoring mine.
Day after day.
For over two weeks.
On week 3, I messaged him again.
This time he said he was packing it that day.
At the end of the day, I followed up again, he said he will mail it the day after.
Over three weeks after payment before he shipped my order, and only after I followed
up with him 4 times.
Just to add icing to the cake, the shipment was missing 83 pieces across 8 lots.
After all this, the most I can give him is one lousy negative review, severely
limited by the number of characters, to be drowned out by all the other customers
he dutifully served while persistently and consistently ignoring mine.
It's just nowhere near proportional to the treatment I got.
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| | | | | | | Author: | undetected | | Posted: | Jan 24, 2018 20:42 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 86 times | | Topic: | Suggestions | |
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| In Suggestions, Teup writes:
| | I'm sorry to hear you had such a negative experience.
|
Appreciate that.
| | Just wanted to say though that negative feedback is a bigger thing than you probably think.
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| | I'm aware that some sellers just go on and on with a pile of negative feedback.
|
So this is why I was concerned about this. After 2 weeks of no activity on this
purchase, I checked his feedback. I saw that in the past month, he had two or
three other instances of doing the same thing - multi-week delays. However,
the great majority of his feedback was positive. He was processing a whole bunch
of other orders while completely (knowingly, in my case) ignoring some.
This is what made me think, I could leave him negative feedback, but it would
just get buried under the negative feedback.
It made me wonder about my own purchasing attitude - why did I never check his
feedback? This is why I felt powerless.
I can only compare it to eBay and Amazon. On eBay, the seller rating is always
visible. On Amazon, it's visible as well.
On Bricklink, there is a number associated with a seller, but that number doesn't
indicate whether the seller has 100% positive feedback or 30% negative feedback.
It's just a number of feedback.
This is when I realized my negative feedback will do little to warn others about
how this seller behaves, especially after it gets buried under all the other
customers he does choose to serve properly.
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| | | | | | | | | Author: | PurpleDave | | Posted: | Jan 24, 2018 20:54 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 78 times | | Topic: | Suggestions | |
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| In Suggestions, undetected writes:
| | On Bricklink, there is a number associated with a seller, but that number doesn't
indicate whether the seller has 100% positive feedback or 30% negative feedback.
It's just a number of feedback.
|
When you're shopping in a Bricklink store, the feedback percentage is visible
in the upper right. The problem is the feedback system here is so unreliable
that many of us don't even bother to pay attention. Follow the posts on
this forum, and you'll see a buyer complain about a seller threatening to
leave retaliatory negative feedback if the buyer leaves anything but positive
feedback (even if the seller had truly terrible service). Then you'll see
a seller complain that a buyer is threatening to leave negative feedback unless
the seller gives them a discount off their entire order. And after reading about
both of those, and realizing that these stories pop up with alarming frequency,
you'll also start to wonder why anybody actually cares about the feedback
system here, too.
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| | | | | | | | | | | Author: | undetected | | Posted: | Jan 24, 2018 21:04 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 70 times | | Topic: | Suggestions | |
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| In Suggestions, PurpleDave writes:
| | When you're shopping in a Bricklink store, the feedback percentage is visible
in the upper right.
|
Interesting, I see it now.
I think the problem I have is that there is another number that's shown almost
everywhere, which is just a feedback count. I'm not sure what purpose that
serves. It could be 500 negative responses, but boy, 500, that's a lot!
It would be more helpful if that indicated the negative/positive ratio instead.
| | The problem is the feedback system here is so unreliable
that many of us don't even bother to pay attention.
|
If this is a problem unique to Bricklink, I wonder why. I do have to say, the
first year, I made a bunch of purchases and didn't even know that there was
a feedback system. I got positive feedback as a buyer, and I didn't even
realize it. I had great experiences then, and I would have gladly left positive
feedback.
Again, I think it's because the number beside the username doesn't communicate
anything meaningful.
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| | | | | | | | | | | | | Author: | SylvainLS | | Posted: | Jan 25, 2018 08:12 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 76 times | | Topic: | Suggestions | |
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| In Suggestions, undetected writes:
| | […]
I think the problem I have is that there is another number that's shown almost
everywhere, which is just a feedback count. I'm not sure what purpose that
serves. It could be 500 negative responses, but boy, 500, that's a lot!
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No. If it were 500 negative FBs, it would be “-500.”
Negative FBs ARE negative.
But the problem is almost the same, “500” could be 1000 positive − 500 negative.
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| | | | | | | | | | | | | Author: | PurpleDave | | Posted: | Jan 26, 2018 17:57 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 87 times | | Topic: | Suggestions | |
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| In Suggestions, undetected writes:
| | If this is a problem unique to Bricklink, I wonder why. I do have to say, the
first year, I made a bunch of purchases and didn't even know that there was
a feedback system. I got positive feedback as a buyer, and I didn't even
realize it. I had great experiences then, and I would have gladly left positive
feedback.
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Bricklink is a community on top of being a place of business. I suspect that
influences decisions very differently than being purely profit-motivated. They
also never handled the money until recently, which is something that exposed
sites like eBay and Amazon to much greater risk, which can be reduced by improving
the quality of the transactions. For the part about buyers trying to blackmail
sellers into providing a discount after the order is placed, I think that's
also something that's a lot easier to attempt here. On Amazon, you have
to pay for the order to place it. On eBay, you can win the bid before paying
for it, but since eBay owned Paypal, and eBay initiated the payment process,
it was a lot easier to keep track of whether payment matched the price. Here,
once the invoice is sent out, Bricklink has no way to observe the payment as
its made except for during Onsite Paypal and Instant Checkout, vs the dozens
of other forms of payment that can be accepted.
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| | | | | | | | | | | | | | | Author: | undetected | | Posted: | Jan 26, 2018 22:06 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 62 times | | Topic: | Suggestions | |
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| In Suggestions, PurpleDave writes:
| | The problem is the feedback system here is so unreliable that many of us don't even bother to pay attention.
|
In Suggestions, undetected writes:
| | If this is a problem unique to Bricklink, I wonder why.
|
In Suggestions, PurpleDave writes:
| | Bricklink is a community on top of being a place of business. I suspect that influences decisions very differently than being purely profit-motivated.
|
Wouldn't this mean that feedback would be even more valuable here?
| | On Amazon, you have to pay for the order to place it.
|
Same here. I sent my payment through paypal, three weeks before the seller shipped
it, after weeks of me urging him to ship it.
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| | | | | | | | | | | | | | | | | Author: | PurpleDave | | Posted: | Jan 26, 2018 23:35 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 80 times | | Topic: | Suggestions | |
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| In Suggestions, undetected writes:
| | Wouldn't this mean that feedback would be even more valuable here?
|
It should. And maybe it would be if the feedback system wasn't abused by
individuals on both sides of the transactions. As it stands, there's a ton
of retaliatory feedback out there, on top of complaints that a lot of people
assume the neutral feedback is for when an order proceeds uneventfully (nothing
wrong with it, but nothing "above and beyond" about it either), while sellers
will tell you that a neutral is just about as bad as a negative because they
both count equally against you on your feedback score.
There's even a rule about not coercing the buyer/seller with the threat of
negative feedback, and they tell you to report it so they can hand out some discipline...but
then tell you not to bother if the communication took place via private e-mail
instead of through the Bricklink messaging system. So obviously anyone who chooses
to make such threats just has to go off-site with them in order to make it impossible
to report them for violating the ToS.
| | Same here. I sent my payment through paypal, three weeks before the seller shipped
it, after weeks of me urging him to ship it.
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No, by that I mean you on Amazon the payment is how you place the order. Here,
there's no guarantee that a buyer will actually pay for an order once they
submit it, and some will try to weasel the seller into discounting the order
with the threat of negative feedback if they don't. And sometimes I'm
guessing they succeed, because there are sellers who are paranoid about picking
up a negative.
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| | | | | | | | | Author: | mwright5 | | Posted: | Jan 25, 2018 08:52 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 65 times | | Topic: | Suggestions | |
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| In Suggestions, undetected writes:
| | In Suggestions, Teup writes:
| | I'm sorry to hear you had such a negative experience.
|
Appreciate that.
| | Just wanted to say though that negative feedback is a bigger thing than you probably think.
|
| | I'm aware that some sellers just go on and on with a pile of negative feedback.
|
So this is why I was concerned about this. After 2 weeks of no activity on this
purchase, I checked his feedback. I saw that in the past month, he had two or
three other instances of doing the same thing - multi-week delays. However,
the great majority of his feedback was positive. He was processing a whole bunch
of other orders while completely (knowingly, in my case) ignoring some.
This is what made me think, I could leave him negative feedback, but it would
just get buried under the negative feedback.
It made me wonder about my own purchasing attitude - why did I never check his
feedback? This is why I felt powerless.
I can only compare it to eBay and Amazon. On eBay, the seller rating is always
visible. On Amazon, it's visible as well.
On Bricklink, there is a number associated with a seller, but that number doesn't
indicate whether the seller has 100% positive feedback or 30% negative feedback.
It's just a number of feedback.
This is when I realized my negative feedback will do little to warn others about
how this seller behaves, especially after it gets buried under all the other
customers he does choose to serve properly.
|
I don't think providing negative feedback and even warning other customers
is the main concern here, if everything is as described in the aforementioned.
If you are missing that many pieces from a non-responding seller, then I would
consider filing a grievance with PayPal to get a refund. I've never had
to do this before, so I don't know what the process is. If you do find the
way to resolve this and get your money back, be sure to return the order to the
seller. In this case, I do not think a partial refund is going to happen, perhaps
others could answer more to this, but I don't think PayPal would do that.
I'm guessing its all or nothing.
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| | | | | | | | | | | Author: | undetected | | Posted: | Jan 26, 2018 21:49 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 40 times | | Topic: | Suggestions | |
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| | | I don't think providing negative feedback and even warning other customers
is the main concern here, if everything is as described in the aforementioned.
If you are missing that many pieces from a non-responding seller, then I would
consider filing a grievance with PayPal to get a refund. I've never had
to do this before, so I don't know what the process is. If you do find the
way to resolve this and get your money back, be sure to return the order to the
seller. In this case, I do not think a partial refund is going to happen, perhaps
others could answer more to this, but I don't think PayPal would do that.
I'm guessing its all or nothing.
|
I also do not know what will happen here. I filed the problem report a couple
of days ago, and of course, since it hasn't been three weeks, the seller
hasn't yet responded. (groan)
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| | | | | | | | | Author: | Teup | | Posted: | Jan 25, 2018 09:02 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 80 times | | Topic: | Suggestions | |
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| In Suggestions, undetected writes:
| | In Suggestions, Teup writes:
| | I'm sorry to hear you had such a negative experience.
|
Appreciate that.
| | Just wanted to say though that negative feedback is a bigger thing than you probably think.
|
| | I'm aware that some sellers just go on and on with a pile of negative feedback.
|
So this is why I was concerned about this. After 2 weeks of no activity on this
purchase, I checked his feedback. I saw that in the past month, he had two or
three other instances of doing the same thing - multi-week delays. However,
the great majority of his feedback was positive. He was processing a whole bunch
of other orders while completely (knowingly, in my case) ignoring some.
This is what made me think, I could leave him negative feedback, but it would
just get buried under the negative feedback.
It made me wonder about my own purchasing attitude - why did I never check his
feedback? This is why I felt powerless.
I can only compare it to eBay and Amazon. On eBay, the seller rating is always
visible. On Amazon, it's visible as well.
On Bricklink, there is a number associated with a seller, but that number doesn't
indicate whether the seller has 100% positive feedback or 30% negative feedback.
It's just a number of feedback.
This is when I realized my negative feedback will do little to warn others about
how this seller behaves, especially after it gets buried under all the other
customers he does choose to serve properly.
|
OK, I think part of your frustration comes from the fact you're used to eBay
and Amazon and so it makes sense you interpret those ratings on Bricklink the
same way. But actually, that positive feedback rate is just a gimmick BL added
only recently. It used to be all about what people wrote, and that is quickly
accessible (just click on the red number and you see all the horror stories for
that store in one convenient list). Since everyone has 90-something percent positive,
I don't even look at it. What I, and I think many buyers, do look at, is
that negative feedback list. See, a seller can be displayed as "99,99% positive",
but I will bet you that he's still going to lose a fair bit of business and
money if there's just one guy who left him with "Very generous seller, thanks
for the dead spider!"
But you do have a point that those percentages are misleading. I don't think
it has been a great addition to the interface. Also because it neglects the time
aspect (some things are ancient, some are yesterday).
What perhaps would be more useful, is if any negative of neutral feedback that
that seller received in the past, say, year to date, would have a more prominent
place. But even as it is now, I am sure that a fair number of buyers will ignore
the positive percentage and read the actual feedback messages and some will change
their mind because of what you wrote, especially if he does this a few more times.
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| | | | | | | | | Author: | Cosy | | Posted: | Jan 25, 2018 10:08 | | Subject: | (Cancelled) | | Viewed: | 42 times | | Topic: | Suggestions | |
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| | (Cancelled) |
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| | | | | | | | | | | Author: | SylvainLS | | Posted: | Jan 25, 2018 10:20 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, Cosy writes:
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I would probably support a more realistic % based on 1yr last sales. 6mo would
be good for catching erratic declines more quickly (which seems to sometimes
be a seller flameout pattern), but maybe 6mo would feel a bit harsh to lower
volume sellers.
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We already have that https://store.bricklink.com/Cosy?p=Cosy#/feedback to quickly
see the last 6 months behaviour.
| | undetected, how about suggesting a 1yr last sales seller feedback calculation,
instead of what I think is lifetime.
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If it’s about removing data (that’s what it will be if you only take on year
of FB), it’s NO.
If it’s about adding yet another confusing number, it’s NO.
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| | | | | | | | | | | | | Author: | Teup | | Posted: | Jan 25, 2018 11:56 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 51 times | | Topic: | Suggestions | |
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| In Suggestions, SylvainLS writes:
| | In Suggestions, Cosy writes:
| | […]
I would probably support a more realistic % based on 1yr last sales. 6mo would
be good for catching erratic declines more quickly (which seems to sometimes
be a seller flameout pattern), but maybe 6mo would feel a bit harsh to lower
volume sellers.
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We already have that https://store.bricklink.com/Cosy?p=Cosy#/feedback to quickly
see the last 6 months behaviour.
| | undetected, how about suggesting a 1yr last sales seller feedback calculation,
instead of what I think is lifetime.
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If it’s about removing data (that’s what it will be if you only take on year
of FB), it’s NO.
If it’s about adding yet another confusing number, it’s NO.
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Well, yeah, it doesn't need to be a hard "delete", and it also doesn't
have to be confusing, just some redesign of how feedback is presented to us.
Seems fine to me to archive the significantly old feedback behind a button somewhere.
Seems to me you can just label the seller by presenting 1 rate / factor / score
initially, and if you want to you can see more details on it you can unfold some
more stats. If I had to choose 1 statistic for that initial feedback label, right
now I'm thinking I would like to see the number of successes/problems over
the most recent 1000 transactions. After all, it doesn't need to be a time-based
cutoff, if that's hard on the small sellers, it can also be an amount-based
cut-off. Let's say, each seller gets labelled with a mark from 1 to 10 instead
of the numbers we have behind our names right now. A golden 10 points is the
'perfect' seller, for every negative out of the last 1000 one point off
the mark, for every neutral half a point off. And if the seller has less than
1000 total feedback, half a point off for every 100 that the seller is short
of 1000. I don't know if that's good or not, just thinking out loud,
maybe you can shoot that idea down but just as an example. Just not this current
percentage display, and also not the numerical score where each positive is 1
and each negative is -1 (as if a seller with 10+ and 10- is the same as a 0).
Some smart indicator, with facts and stats behind it that are available behind
a button.
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| | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jan 25, 2018 12:40 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 47 times | | Topic: | Suggestions | |
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| | | Seems to me you can just label the seller by presenting 1 rate / factor / score
initially, and if you want to you can see more details on it you can unfold some
more stats. If I had to choose 1 statistic for that initial feedback label, right
now I'm thinking I would like to see the number of successes/problems over
the most recent 1000 transactions. After all, it doesn't need to be a time-based
cutoff, if that's hard on the small sellers, it can also be an amount-based
cut-off. Let's say, each seller gets labelled with a mark from 1 to 10 instead
of the numbers we have behind our names right now. A golden 10 points is the
'perfect' seller, for every negative out of the last 1000 one point off
the mark, for every neutral half a point off. And if the seller has less than
1000 total feedback, half a point off for every 100 that the seller is short
of 1000. I don't know if that's good or not, just thinking out loud,
maybe you can shoot that idea down but just as an example. Just not this current
percentage display, and also not the numerical score where each positive is 1
and each negative is -1 (as if a seller with 10+ and 10- is the same as a 0).
Some smart indicator, with facts and stats behind it that are available behind
a button.
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The effect of one negative can take years to get rid of for small sellers in
that stars system. If it is for nothing serious (like the buyer bought the wrong
parts) it would still be highlighted through the seller's star rating for
possibly many years. So any buyer using the star system to filter out bad sellers
based on stars without actually looking at the detailed feedback would not pick
up on that. The seller might have 100 feedback with one negative for nothing.
They would be a 4.5 star seller, apparently worse than a new seller with no feedback
(five stars). Under the existing system, they appear as a 100 feedback seller
at first, then the buyer is presented with the more detailed feedback (101 pos,
1 neg) and they can look at what the negative is for. The buyer can then deicde
whether the negative feedback should be taken into account. Any system that allows
buyers to strip out sellers (for example, based on stars) before actually looking
at their feedback is likely to be abused.
I had no negatives when I was selling but I don't think one negative would
have harmed me. Even two would probably not be too bad. However, essentially
equating one negative with 200 positives would be massively damaging - just the
threat of a negative would give buyers massive power over a seller.
I don't think there is anything wrong with the presentation of the feedback
currently, as all the data is there if a buyer cares enough to look. They shouldn't
put massive power in to the hands of buyers to make threats against sellers just
to help buyers that cannot be bothered to glance at the actual feedback.
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| | | | | | | | | | | | | | | | | Author: | undetected | | Posted: | Jan 26, 2018 21:58 | | Subject: | Re: The utter powerlessness of buyers | | Viewed: | 53 times | | Topic: | Suggestions | |
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| | | I don't think there is anything wrong with the presentation of the feedback
currently, as all the data is there if a buyer cares enough to look. They shouldn't
put massive power in to the hands of buyers to make threats against sellers just
to help buyers that cannot be bothered to glance at the actual feedback.
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This may be a matter of perspective.
As a seller, you think buyers will have 'massive power' by changing "My
collection of bricks" to "My collection of bricks (100%)".
As a buyer, I think sellers have massive power by (a) taking my money, (b) taking
3 weeks to deliver, (c) me not having anything to do assuming I still need those
parts and no one else has them, (d) me already having invested hours (literally)
planning my purchase and checking other stores and filling up my cart with 1288
pieces over 61 lots.
To give you an idea of where I'm coming from, I made 7 purchases over 7 stores
as I had a looong list and was comparing prices and moving items among 10-12
stores based on available pieces, prices, shipping costs, etc.
I had a lot of time sunk into this purchase, and I did not want all that to go
to waste, so I *wanted* to get those parts.
I could (a) cancel the purchase, and find them again somewhere, sinking more
hours, or (b) continue to beg, beg, and beg the seller to please ship my order.
I also realized after it was all done, all I could do was one measly negative
feedback which wouldn't even show up as he buries it with all the other purchases
he was filling properly.
I felt completely powerless over this seller.
Hence the title of my post.
You on the other hand, feel the power is with the buyer. We just have a difference
in perspective.
¯\_(ツ)_/¯
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| | | | | Author: | Fr0stByt3 | | Posted: | Jan 25, 2018 10:38 | | Subject: | (Cancelled) | | Viewed: | 48 times | | Topic: | Suggestions | |
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| | (Cancelled) |
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