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| | | Author: | DadsAFOL  | | Posted: | Mar 19, 2017 11:30 | | Subject: | Suggest: Customs Acknowledgment in Checkout | | Viewed: | 204 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| There was another thread today about customs/VAT on import, and I thought
I had suggested this in the past but I couldn't find it in searching the
suggestion history, so I'm submitting it now.
Quick & Easy:
1. Create a simple pop-up in the checkout process for international orders that
warns the buyer that they are fully responsible for any customs/duties/VAT/collection
fees etc that their country may charge for importing goods. Buyer must check
the "I acknowledge" button before being allowed to complete checkout.
Further Enhancements:
2. Store a table with the known thresholds for each country (e.g. £15 for UK,
€22 for Netherlands, etc). This data can be simply crowdsourced. Only display
the popup when the order value exceeds the threshold for the buyer's country.
3. Show the customs warning message in English AND the national language of the
buyer's country in the message box.
4. Add a database element to the orders table to record the timestamp that the
buyer acknowledged the customs warning. Display the Edit Order UI page for seller's
reference.
5. When a buyer is adding items to cart that exceed the customs threshold, display
a warning icon in the shopping cart indicator. Mouseover text on the warning
icon should show "This order may be subject to import duties for {buyer's
country}"
I am NOT suggesting that BL get in the business of managing customs and import
duties. This is simply a warning message to the buyer to educate them. The
goal of this suggestion is buyer satisfaction and reducing frustration/surprise
for buyers that aren't aware of their own country's rules.
-Jason
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| | | | | Author: | Dr_Blockenstein | | Posted: | Mar 19, 2017 11:48 | | Subject: | Re: Suggest: Customs Acknowledgment in Checkout | | Viewed: | 39 times | | Topic: | Suggestions | |
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| In Suggestions, DadsAFOL writes:
| | There was another thread today about customs/VAT on import, and I thought
I had suggested this in the past but I couldn't find it in searching the
suggestion history, so I'm submitting it now.
Quick & Easy:
1. Create a simple pop-up in the checkout process for international orders that
warns the buyer that they are fully responsible for any customs/duties/VAT/collection
fees etc that their country may charge for importing goods. Buyer must check
the "I acknowledge" button before being allowed to complete checkout.
Further Enhancements:
2. Store a table with the known thresholds for each country (e.g. £15 for UK,
€22 for Netherlands, etc). This data can be simply crowdsourced. Only display
the popup when the order value exceeds the threshold for the buyer's country.
3. Show the customs warning message in English AND the national language of the
buyer's country in the message box.
4. Add a database element to the orders table to record the timestamp that the
buyer acknowledged the customs warning. Display the Edit Order UI page for seller's
reference.
5. When a buyer is adding items to cart that exceed the customs threshold, display
a warning icon in the shopping cart indicator. Mouseover text on the warning
icon should show "This order may be subject to import duties for {buyer's
country}"
I am NOT suggesting that BL get in the business of managing customs and import
duties. This is simply a warning message to the buyer to educate them. The
goal of this suggestion is buyer satisfaction and reducing frustration/surprise
for buyers that aren't aware of their own country's rules.
-Jason
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While I've personally had the luck of not running into the whole VATS issue
myself, this is a fantastic idea. Big yes from me.
-David
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| | | | | | | Author: | 16thlevelbricks | | Posted: | Mar 19, 2017 11:55 | | Subject: | Re: Suggest: Customs Acknowledgment in Checkout | | Viewed: | 49 times | | Topic: | Suggestions | |
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| In Suggestions, Dr_Blockenstein writes:
| | In Suggestions, DadsAFOL writes:
| | There was another thread today about customs/VAT on import, and I thought
I had suggested this in the past but I couldn't find it in searching the
suggestion history, so I'm submitting it now.
Quick & Easy:
1. Create a simple pop-up in the checkout process for international orders that
warns the buyer that they are fully responsible for any customs/duties/VAT/collection
fees etc that their country may charge for importing goods. Buyer must check
the "I acknowledge" button before being allowed to complete checkout.
Further Enhancements:
2. Store a table with the known thresholds for each country (e.g. £15 for UK,
€22 for Netherlands, etc). This data can be simply crowdsourced. Only display
the popup when the order value exceeds the threshold for the buyer's country.
3. Show the customs warning message in English AND the national language of the
buyer's country in the message box.
4. Add a database element to the orders table to record the timestamp that the
buyer acknowledged the customs warning. Display the Edit Order UI page for seller's
reference.
5. When a buyer is adding items to cart that exceed the customs threshold, display
a warning icon in the shopping cart indicator. Mouseover text on the warning
icon should show "This order may be subject to import duties for {buyer's
country}"
I am NOT suggesting that BL get in the business of managing customs and import
duties. This is simply a warning message to the buyer to educate them. The
goal of this suggestion is buyer satisfaction and reducing frustration/surprise
for buyers that aren't aware of their own country's rules.
-Jason
|
While I've personally had the luck of not running into the whole VATS issue
myself, this is a fantastic idea. Big yes from me.
-David
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Agreed. And it's presented quite well, also.
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| | | | | Author: | Geniac | | Posted: | Mar 19, 2017 16:17 | | Subject: | Re: Suggest: Customs Acknowledgment in Checkout | | Viewed: | 48 times | | Topic: | Suggestions | |
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| In Suggestions, DadsAFOL writes:
| | There was another thread today about customs/VAT on import, and I thought
I had suggested this in the past but I couldn't find it in searching the
suggestion history, so I'm submitting it now.
Quick & Easy:
1. Create a simple pop-up in the checkout process for international orders that
warns the buyer that they are fully responsible for any customs/duties/VAT/collection
fees etc that their country may charge for importing goods. Buyer must check
the "I acknowledge" button before being allowed to complete checkout.
Further Enhancements:
2. Store a table with the known thresholds for each country (e.g. £15 for UK,
€22 for Netherlands, etc). This data can be simply crowdsourced. Only display
the popup when the order value exceeds the threshold for the buyer's country.
3. Show the customs warning message in English AND the national language of the
buyer's country in the message box.
4. Add a database element to the orders table to record the timestamp that the
buyer acknowledged the customs warning. Display the Edit Order UI page for seller's
reference.
5. When a buyer is adding items to cart that exceed the customs threshold, display
a warning icon in the shopping cart indicator. Mouseover text on the warning
icon should show "This order may be subject to import duties for {buyer's
country}"
I am NOT suggesting that BL get in the business of managing customs and import
duties. This is simply a warning message to the buyer to educate them. The
goal of this suggestion is buyer satisfaction and reducing frustration/surprise
for buyers that aren't aware of their own country's rules.
-Jason
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HUGE yes.
Not long ago we had an international order where the buyer then contacted us
to take care of the customs fee so he could pick up his package. While he wrote
to us in English, it was obviously not his first language. We had a bit of back
and forth before he understood that he was responsible for customs.
This was not an issue we'd ever had before. I guess that I'd (wrongly)
assumed that people making international purchases already understood the customs
rules in their countries. We have since added it to our store terms, but we
all know that not all buyers read those...especially if it is in another language.
This was a relatively new buyer, and it's likely his perception of the transaction
was at least somewhat marred by the charges he did not expect.
This sounds like a great way to ensure buyers are not only aware of possible
charges, but can be give at least a rough estimate of what the charge might be...all
before they have finalized the order.
Great idea, and thanks for writing it up!
Ann
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| | | | | Author: | Daragh | | Posted: | Mar 19, 2017 20:42 | | Subject: | Re: Suggest: Customs Acknowledgment in Checkout | | Viewed: | 30 times | | Topic: | Suggestions | |
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| Excellent idea. Definitely Yes.
Even just the basic warning on the check-out page would be great and should be
easy to implement with the rest at a later date.
In Suggestions, DadsAFOL writes:
| | There was another thread today about customs/VAT on import, and I thought
I had suggested this in the past but I couldn't find it in searching the
suggestion history, so I'm submitting it now.
Quick & Easy:
1. Create a simple pop-up in the checkout process for international orders that
warns the buyer that they are fully responsible for any customs/duties/VAT/collection
fees etc that their country may charge for importing goods. Buyer must check
the "I acknowledge" button before being allowed to complete checkout.
Further Enhancements:
2. Store a table with the known thresholds for each country (e.g. £15 for UK,
€22 for Netherlands, etc). This data can be simply crowdsourced. Only display
the popup when the order value exceeds the threshold for the buyer's country.
3. Show the customs warning message in English AND the national language of the
buyer's country in the message box.
4. Add a database element to the orders table to record the timestamp that the
buyer acknowledged the customs warning. Display the Edit Order UI page for seller's
reference.
5. When a buyer is adding items to cart that exceed the customs threshold, display
a warning icon in the shopping cart indicator. Mouseover text on the warning
icon should show "This order may be subject to import duties for {buyer's
country}"
I am NOT suggesting that BL get in the business of managing customs and import
duties. This is simply a warning message to the buyer to educate them. The
goal of this suggestion is buyer satisfaction and reducing frustration/surprise
for buyers that aren't aware of their own country's rules.
-Jason
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| | | | | Author: | WoutR | | Posted: | Mar 19, 2017 21:10 | | Subject: | Re: Suggest: Customs Acknowledgment in Checkout | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, DadsAFOL writes:
| | There was another thread today about customs/VAT on import, and I thought
I had suggested this in the past but I couldn't find it in searching the
suggestion history, so I'm submitting it now.
Quick & Easy:
1. Create a simple pop-up in the checkout process for international orders that
warns the buyer that they are fully responsible for any customs/duties/VAT/collection
fees etc that their country may charge for importing goods. Buyer must check
the "I acknowledge" button before being allowed to complete checkout.
Further Enhancements:
2. Store a table with the known thresholds for each country (e.g. £15 for UK,
€22 for Netherlands, etc). This data can be simply crowdsourced. Only display
the popup when the order value exceeds the threshold for the buyer's country.
3. Show the customs warning message in English AND the national language of the
buyer's country in the message box.
4. Add a database element to the orders table to record the timestamp that the
buyer acknowledged the customs warning. Display the Edit Order UI page for seller's
reference.
5. When a buyer is adding items to cart that exceed the customs threshold, display
a warning icon in the shopping cart indicator. Mouseover text on the warning
icon should show "This order may be subject to import duties for {buyer's
country}"
I am NOT suggesting that BL get in the business of managing customs and import
duties. This is simply a warning message to the buyer to educate them. The
goal of this suggestion is buyer satisfaction and reducing frustration/surprise
for buyers that aren't aware of their own country's rules.
-Jason
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Does it have to be a popup? I usually hate those.
I have no objection to adding an additional (separate) step with a checkbox to
the order checkout.
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| | | | | Author: | Heartbricker | | Posted: | Mar 19, 2017 22:40 | | Subject: | Re: Suggest: Customs Acknowledgment in Checkout | | Viewed: | 56 times | | Topic: | Suggestions | |
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| Voted yes but skeptic about it getting implemented as it may cause some second
thoughts on the buyer's side which may not be in BL best interest as they
collect the commission either way.
Is there any precedent on any other shopping site that has this feature?
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| | | | | | | Author: | viejos | | Posted: | Mar 20, 2017 11:34 | | Subject: | Re: Suggest: Customs Acknowledgment in Checkout | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, Heartbricker writes:
| | Voted yes but skeptic about it getting implemented as it may cause some second
thoughts on the buyer's side which may not be in BL best interest as they
collect the commission either way.
Is there any precedent on any other shopping site that has this feature?
|
Second thoughts on the buyer's side are exactly what should happen. Same
thing with shipping charges. If they put a buyer off, better to do so before
the order is placed.
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| | | | | | | | | Author: | Heartbricker | | Posted: | Mar 20, 2017 21:24 | | Subject: | Re: Suggest: Customs Acknowledgment in Checkout | | Viewed: | 40 times | | Topic: | Suggestions | |
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| In Suggestions, viejos writes:
| | In Suggestions, Heartbricker writes:
| | Voted yes but skeptic about it getting implemented as it may cause some second
thoughts on the buyer's side which may not be in BL best interest as they
collect the commission either way.
Is there any precedent on any other shopping site that has this feature?
|
Second thoughts on the buyer's side are exactly what should happen. Same
thing with shipping charges. If they put a buyer off, better to do so before
the order is placed.
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Again, i completely agree and support and voted yes- Just not sure BL admin (or
ebay admin/ amazon admin or any marketplace admin) will agree that it is in their
best interest to do it.
i think it is in everyone's best interest BUT i'm not the one that implements
changes anywhere other than my own shop...
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| | | | | Author: | yorbrick | | Posted: | Mar 20, 2017 07:00 | | Subject: | Re: Suggest: Customs Acknowledgment in Checkout | | Viewed: | 39 times | | Topic: | Suggestions | |
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| Yes, but so long as it is implemented correctly.
For example, although EU-EU transactions are international, they do not fall
under this category, so there would be no need of showing it - and showing it
may cause more confusion than not.
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| | | | | Author: | Rob_and_Shelagh | | Posted: | Mar 20, 2017 07:09 | | Subject: | Re: Suggest: Customs Acknowledgment in Checkout | | Viewed: | 40 times | | Topic: | Suggestions | |
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| In Suggestions, DadsAFOL writes:
| | There was another thread today about customs/VAT on import, and I thought
I had suggested this in the past but I couldn't find it in searching the
suggestion history, so I'm submitting it now.
Quick & Easy:
1. Create a simple pop-up in the checkout process for international orders that
warns the buyer that they are fully responsible for any customs/duties/VAT/collection
fees etc that their country may charge for importing goods. Buyer must check
the "I acknowledge" button before being allowed to complete checkout.
Further Enhancements:
2. Store a table with the known thresholds for each country (e.g. £15 for UK,
€22 for Netherlands, etc). This data can be simply crowdsourced. Only display
the popup when the order value exceeds the threshold for the buyer's country.
3. Show the customs warning message in English AND the national language of the
buyer's country in the message box.
4. Add a database element to the orders table to record the timestamp that the
buyer acknowledged the customs warning. Display the Edit Order UI page for seller's
reference.
5. When a buyer is adding items to cart that exceed the customs threshold, display
a warning icon in the shopping cart indicator. Mouseover text on the warning
icon should show "This order may be subject to import duties for {buyer's
country}"
I am NOT suggesting that BL get in the business of managing customs and import
duties. This is simply a warning message to the buyer to educate them. The
goal of this suggestion is buyer satisfaction and reducing frustration/surprise
for buyers that aren't aware of their own country's rules.
-Jason
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Yes, I suggested something similar in the past too. I also suggested making deliberate
customs fraud a punishable offence to discourage people from using this to enter
into customs form fudging negotiations though.
Robert
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| | | | | | | Author: | Rob_and_Shelagh | | Posted: | Mar 20, 2017 07:33 | | Subject: | Re: Suggest: Customs Acknowledgment in Checkout | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, DadsAFOL writes:
| | There was another thread today about customs/VAT on import, and I thought
I had suggested this in the past but I couldn't find it in searching the
suggestion history, so I'm submitting it now.
Quick & Easy:
1. Create a simple pop-up in the checkout process for international orders that
warns the buyer that they are fully responsible for any customs/duties/VAT/collection
fees etc that their country may charge for importing goods. Buyer must check
the "I acknowledge" button before being allowed to complete checkout.
Further Enhancements:
2. Store a table with the known thresholds for each country (e.g. £15 for UK,
€22 for Netherlands, etc). This data can be simply crowdsourced. Only display
the popup when the order value exceeds the threshold for the buyer's country.
3. Show the customs warning message in English AND the national language of the
buyer's country in the message box.
4. Add a database element to the orders table to record the timestamp that the
buyer acknowledged the customs warning. Display the Edit Order UI page for seller's
reference.
5. When a buyer is adding items to cart that exceed the customs threshold, display
a warning icon in the shopping cart indicator. Mouseover text on the warning
icon should show "This order may be subject to import duties for {buyer's
country}"
I am NOT suggesting that BL get in the business of managing customs and import
duties. This is simply a warning message to the buyer to educate them. The
goal of this suggestion is buyer satisfaction and reducing frustration/surprise
for buyers that aren't aware of their own country's rules.
-Jason
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Found it:-
https://www.bricklink.com/message.asp?ID=592577
can't believe that is over 5 years ago, time flies here!
I think I'd make some detail changes if I wrote that today but I'd stand
by it all in principle and it is very similar in many ways to what you have suggested.
Robert
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USA, California
Ireland, Dublin
Netherlands, Zuid-Holland
United Kingdom, England
