| Discussion Forum: Thread 216044 |
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| | | Author: | bagelboybugle  | | Posted: | Jan 30, 2017 16:50 | | Subject: | Stats: Don't count buyer cancellations | | Viewed: | 188 times | | Topic: | Suggestions | | Status: | Discarded | |
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| On the feedback page we now have a part which says how many cancelled orders
a seller has
The problem is, I look at that as a buyer and assume the seller cancelled it
and that makes me wobble a bit about buying.
Of course different people will see this number in different ways and alot of
folks wont even consider it at all.
So, I received an order and a couple of days later receive this email
"Thank you but I have sourced the parts from another seller with a different
order but he had stated at first he had none but it was I that was putting in
the wrong colour sorry to of wasted your time"
Fair enough, new user, small order, more than happy to cancel, its good customer
service
But, now, because of my willingness to be helpful I have this statistic on my
profile that suggests I cancel more than 5% of my orders and that makes me look
bad as a seller, my suggestion is simple:
Please consider either:
changing the cancellations counter so that it does not include circumstances
where the order has been cancelled by and OCR initiated by the buyer
OR (almost as good)
Seperate buyer and seller initiated cancellations so that buyers can make a more
educated choice as to whether a seller with lots of cancellations is providing
good customer service or is unreliable at fulfilling orders
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| | | | | Author: | tEoS | | Posted: | Jan 30, 2017 17:14 | | Subject: | Re: Stats: Don't count buyer cancellations | | Viewed: | 62 times | | Topic: | Suggestions | |
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| It took me a bit to find this, though this stat seems meaningless. Aren't
European sellers required to cancel upon request (until the full cost is shown
upfront)? What value is there in showing cancellations?
In Suggestions, bagelboybugle writes:
| | On the feedback page we now have a part which says how many cancelled orders
a seller has
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| | | | | | | Author: | SylvainLS | | Posted: | Jan 30, 2017 17:47 | | Subject: | Re: Stats: Don't count buyer cancellations | | Viewed: | 57 times | | Topic: | Suggestions | |
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| In Suggestions, tEoS writes:
| | […] Aren't
European sellers required to cancel upon request (until the full cost is shown
upfront)?
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No “until whatever” there.
EU sellers are required to cancel upon request. Period.
No reason asked.
EU buyers have (at least¹) 14 days after reception to cancel (with total
refund (except the return shipping, if the seller explicitly said, before the
sale, it was for the buyers to pay)).
It applies to all distance sales (letter, phone, internet, whatever).
(Clue for the stoplisters: I’m just stating the law, not making a call to buy
and cancel every other day….)
¹ May be more:
Sellers can allow more.
If the delay ends on a saturday, sunday, or public holiday, it goes to the next
workable day.
Buyers who haven’t been told their rights have 12 months more. (Hello sellers
with incomplete terms….)
Now, the sellers don’t have to “cancel” on BrickLink… unless they want their
fees back 
| | What value is there in showing cancellations?
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That question has been asked since this “feature” came…
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| | | | | Author: | calebfishn | | Posted: | Jan 30, 2017 23:17 | | Subject: | Re: Stats: Don't count buyer cancellations | | Viewed: | 49 times | | Topic: | Suggestions | |
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| Any statistics about cancellations that do not include context are misleading
and worse than useless.
I am not in favour of this stat being generated, no matter who initiated the
cancellation - seller or buyer.
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| | | | | | | Author: | runner.caller | | Posted: | Jan 30, 2017 23:23 | | Subject: | Re: Stats: Don't count buyer cancellations | | Viewed: | 47 times | | Topic: | Suggestions | |
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| I second this, I didn't even realize that was there. It's a trivial garbage
stat.
I'm about 70% seller / 30% buyer on BL and I wouldn't even look at that
stat when considering buying from a shop. I'm guessing most buyers are driven
by the only thing that matters to most people....price.
In Suggestions, calebfishn writes:
| | Any statistics about cancellations that do not include context are misleading
and worse than useless.
I am not in favour of this stat being generated, no matter who initiated the
cancellation - seller or buyer.
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| | | | | Author: | jenwick | | Posted: | Jan 31, 2017 11:06 | | Subject: | Re: Stats: Don't count buyer cancellations | | Viewed: | 32 times | | Topic: | Suggestions | |
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| | I agree |
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United Kingdom, England
USA, Michigan
France, Nouvelle-Aquitaine
Canada, Ontario
