Discussion Forum: Thread 213385

 Author: brac.brick View Messages Posted By brac.brick
 Posted: Nov 23, 2016 22:30
 Subject: Canadian buyer -Shipping from US too high
 Viewed: 221 times
 Topic: Shipping
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brac.brick (417)

Location:  USA, Massachusetts
Member Since Contact Type Status
May 19, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick & Brac
I have a Canadian buyer who is claiming that shipping from the US should not
cost more than $5.
I have sent him several emails & screenshots showing that the USPS postal rates
for First Class International & Priority International are not $5. His latest
response is he is too busy to look at them.

I know that in other countries it cost much less to send overseas than it does
in the US. I need to know if there is something I am missing here. It's not
my fault the postal rates are so high and I charge the basic USPS rate.

First Class International to Canada is about $9.50
Priority Mail International to Canada is $24.95 for a Small flat rate box and
$31 for an 8 oz package.

I am sick of arguing with this buyer over the shipping costs . I have already
told him he is welcome to cancel the sale and buy elsewhere , where it is cheaper.
He claims he has bought other places and never paid more than $5-15 CAD for shipping.
he wants fastest cheap. I have told him First Class International is cheapest
but I would not call it fast. Priority Mail International is fastest, but not
cheap.

Does anyone charge $5 to ship from the US to Canada?

I could use some advice on how to handle this guy. Really anything would help.
Alison
 Author: RCORONA79 View Messages Posted By RCORONA79
 Posted: Nov 23, 2016 22:44
 Subject: Re: Canadian buyer -Shipping from US too high
 Viewed: 83 times
 Topic: Shipping
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RCORONA79 (1065)

Location:  USA, Illinois
Member Since Contact Type Status
Oct 8, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Corona Brick Shop
There are orders that you may be able To ship via large envelope. When I sell
just a few figures I usually pack them flat and ship large envelope. Much cheaper.


I just had an order for 36 figures. That had to go package and it was 9.50 to
Canada.

Im sure some sellers push their luck with useing the large envelope option and
stuff them thicker than 3/4
Inch.

Russ
 Author: tEoS View Messages Posted By tEoS
 Posted: Nov 23, 2016 22:57
 Subject: Re: Canadian buyer -Shipping from US too high
 Viewed: 77 times
 Topic: Shipping
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tEoS (4965)

Location:  USA, Michigan
Member Since Contact Type Status
Dec 24, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Elements Of Surprise
The large envelope option does not work for Lego. It simply does not meet the
criteria.

In Shipping, RCORONA79 writes:
  There are orders that you may be able To ship via large envelope. When I sell
just a few figures I usually pack them flat and ship large envelope. Much cheaper.


I just had an order for 36 figures. That had to go package and it was 9.50 to
Canada.

Im sure some sellers push their luck with useing the large envelope option and
stuff them thicker than 3/4
Inch.

Russ
 Author: ziggywheezy View Messages Posted By ziggywheezy
 Posted: Nov 23, 2016 23:04
 Subject: Re: Canadian buyer -Shipping from US too high
 Viewed: 79 times
 Topic: Shipping
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ziggywheezy (1756)

Location:  USA, New York
Member Since Contact Type Status
Dec 12, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Bricklover123
In Shipping, tEoS writes:
  The large envelope option does not work for Lego. It simply does not meet the
criteria.

In Shipping, RCORONA79 writes:
  There are orders that you may be able To ship via large envelope. When I sell
just a few figures I usually pack them flat and ship large envelope. Much cheaper.


I just had an order for 36 figures. That had to go package and it was 9.50 to
Canada.

Im sure some sellers push their luck with useing the large envelope option and
stuff them thicker than 3/4
Inch.

Russ

It usually doesn't follow the criteria (especially the part that says it
has to be uniformly thick), but most of the time they never return it to me.
If the order is less than 3/4 inches thick, then send it first class large envelope.
 Author: ZSchoonover View Messages Posted By ZSchoonover
 Posted: Nov 25, 2016 23:03
 Subject: Re: Canadian buyer -Shipping from US too high
 Viewed: 35 times
 Topic: Shipping
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ZSchoonover (217)

Location:  USA, Virginia
Member Since Contact Type Status
Jul 19, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Z-Man Bricks
In Shipping, RCORONA79 writes:
  There are orders that you may be able To ship via large envelope. When I sell
just a few figures I usually pack them flat and ship large envelope. Much cheaper.


I just had an order for 36 figures. That had to go package and it was 9.50 to
Canada.

Im sure some sellers push their luck with useing the large envelope option and
stuff them thicker than 3/4
Inch.

Russ

It really depends on the Post Office. When I lived in NJ I would ship via Large
Envelope regularly, no questions asked. After moving to SW Virginia, I no longer
have the option of shipping this way. Any PO I go to down here, the first thing
they do is feel the envelope for any lumps. I tried to ship 3 small 1x2 tiles
to Canada and the guy wouldn't take it because I said the envelope wasn't
"uniform" in shape...
 Author: youngerandson View Messages Posted By youngerandson
 Posted: Nov 26, 2016 00:02
 Subject: Re: Canadian buyer -Shipping from US too high
 Viewed: 51 times
 Topic: Shipping
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youngerandson (1441)

Location:  USA, Texas
Member Since Contact Type Status
Jun 17, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Younger and Son LLC
In Shipping, ZSchoonover writes:
  In Shipping, RCORONA79 writes:
  There are orders that you may be able To ship via large envelope. When I sell
just a few figures I usually pack them flat and ship large envelope. Much cheaper.


I just had an order for 36 figures. That had to go package and it was 9.50 to
Canada.

Im sure some sellers push their luck with useing the large envelope option and
stuff them thicker than 3/4
Inch.

Russ

It really depends on the Post Office. When I lived in NJ I would ship via Large
Envelope regularly, no questions asked. After moving to SW Virginia, I no longer
have the option of shipping this way. Any PO I go to down here, the first thing
they do is feel the envelope for any lumps. I tried to ship 3 small 1x2 tiles
to Canada and the guy wouldn't take it because I said the envelope wasn't
"uniform" in shape...

This is basically what I encounter here. They tell me that the variations in
thickness of a bubble mailer make it not "uniform thickness" and reject anything
I've tried to send as a flat on those grounds.

My post office cites this:
"Pieces that are rigid, nonrectangular, or not uniformly thick pay parcel prices"
( http://pe.usps.com/text/dmm300/Notice123.htm#_c391 ) This verbage is included
under flats for both international and domestic, and there's no sentence
following it.

However, in another portion of this thread, Figbits quoted a section of text
that's not present on that page. He quoted me this: "When determining thickness,
exclude the outside edges (1 inch from each edge) when the contents do not extend
into those edges."

I was able to find that text here ( http://pe.usps.com/archive/pdf/dmmarchive20140728/201.pdf
) - but that's an archive of an outdated copy of the DMM.

So I think things have been changed, but I'm not 100% certain here. The
relationship with the woman who works the desk at our local post office most
days can be frustrating, but I'm trying hard to stay on her good side.
 Author: youngerandson View Messages Posted By youngerandson
 Posted: Nov 23, 2016 23:54
 Subject: Re: Canadian buyer -Shipping from US too high
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 Topic: Shipping
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youngerandson (1441)

Location:  USA, Texas
Member Since Contact Type Status
Jun 17, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Younger and Son LLC
There are two parts for qualifying for Large Envelope rate.

1) Not more than 3/4 inch thick. Many orders satisfy this one. However...

2) No variation in thickness greater than 1/4 inch.

My local post office has told me several times that even an EMPTY bubble mailer
does not qualify as a flat envelope, because the edges (past the edge of the
bubble wrap) are thinner than the center of the package (with the bubble wrap)
by a margin of 1/4 inch. They even pulled out a caliper to demonstrate this.


Given that an empty bubble mailer can't be accepted by the USPS as a large
envelope, it's extremely unlikely that a bubble mailer with LEGO in it will
qualify.

I'd offer the chance to cancel and if they are unwilling to pay actual cost
of shipping (it sounds like this is where you are), you could cancel due to the
buyer being unwilling to accept store terms (assuming you have terms stating
that the buyer pays actual shipping costs).

-Pete Younger
Younger and Son

In Shipping, brac.brick writes:
  I have a Canadian buyer who is claiming that shipping from the US should not
cost more than $5.
I have sent him several emails & screenshots showing that the USPS postal rates
for First Class International & Priority International are not $5. His latest
response is he is too busy to look at them.

I know that in other countries it cost much less to send overseas than it does
in the US. I need to know if there is something I am missing here. It's not
my fault the postal rates are so high and I charge the basic USPS rate.

First Class International to Canada is about $9.50
Priority Mail International to Canada is $24.95 for a Small flat rate box and
$31 for an 8 oz package.

I am sick of arguing with this buyer over the shipping costs . I have already
told him he is welcome to cancel the sale and buy elsewhere , where it is cheaper.
He claims he has bought other places and never paid more than $5-15 CAD for shipping.
he wants fastest cheap. I have told him First Class International is cheapest
but I would not call it fast. Priority Mail International is fastest, but not
cheap.

Does anyone charge $5 to ship from the US to Canada?

I could use some advice on how to handle this guy. Really anything would help.
Alison
 Author: FigBits View Messages Posted By FigBits
 Posted: Nov 24, 2016 07:35
 Subject: Re: Canadian buyer -Shipping from US too high
 Viewed: 69 times
 Topic: Shipping
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FigBits (2940)

Location:  Canada, Ontario
Member Since Contact Type Status
Nov 11, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: FigBits
In Shipping, eformo writes:
  There are two parts for qualifying for Large Envelope rate.

1) Not more than 3/4 inch thick. Many orders satisfy this one. However...

2) No variation in thickness greater than 1/4 inch.

My local post office has told me several times that even an EMPTY bubble mailer
does not qualify as a flat envelope, because the edges (past the edge of the
bubble wrap) are thinner than the center of the package (with the bubble wrap)
by a margin of 1/4 inch. They even pulled out a caliper to demonstrate this.


Given that an empty bubble mailer can't be accepted by the USPS as a large
envelope, it's extremely unlikely that a bubble mailer with LEGO in it will
qualify.


They are incorrect about that.

Uniform thickness: the contents must be uniformly thick so that any bumps,
protrusions, or irregularities do not cause more than 1/4 inch variance in thickness
(201.4.4). When determining variance in thickness, exclude the outer edges of
a mailpiece (1 inch from each edge) when the contents do not extend to the edges.



--
Marc.
 Author: youngerandson View Messages Posted By youngerandson
 Posted: Nov 25, 2016 22:13
 Subject: Re: Canadian buyer -Shipping from US too high
 Viewed: 53 times
 Topic: Shipping
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youngerandson (1441)

Location:  USA, Texas
Member Since Contact Type Status
Jun 17, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Younger and Son LLC
In Shipping, FigBits writes:
  In Shipping, eformo writes:
  There are two parts for qualifying for Large Envelope rate.

1) Not more than 3/4 inch thick. Many orders satisfy this one. However...

2) No variation in thickness greater than 1/4 inch.

My local post office has told me several times that even an EMPTY bubble mailer
does not qualify as a flat envelope, because the edges (past the edge of the
bubble wrap) are thinner than the center of the package (with the bubble wrap)
by a margin of 1/4 inch. They even pulled out a caliper to demonstrate this.


Given that an empty bubble mailer can't be accepted by the USPS as a large
envelope, it's extremely unlikely that a bubble mailer with LEGO in it will
qualify.


They are incorrect about that.

Uniform thickness: the contents must be uniformly thick so that any bumps,
protrusions, or irregularities do not cause more than 1/4 inch variance in thickness
(201.4.4). When determining variance in thickness, exclude the outer edges of
a mailpiece (1 inch from each edge) when the contents do not extend to the edges.



--
Marc.

Marc, can you please give me a URL for that? I'd really like to be able
to save some folks in Europe some money on shipping.

Thanks,

-Pete Younger
Younger and Son
 Author: Grego View Messages Posted By Grego
 Posted: Nov 24, 2016 00:01
 Subject: Re: Canadian buyer -Shipping from US too high
 Viewed: 82 times
 Topic: Shipping
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Grego (3805)

Location:  Canada, British Columbia
Member Since Contact Type Status
Jan 11, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Gregos
In Shipping, brac.brick writes:
  I have a Canadian buyer who is claiming that shipping from the US should not
cost more than $5.
I have sent him several emails & screenshots showing that the USPS postal rates
for First Class International & Priority International are not $5. His latest
response is he is too busy to look at them.

I know that in other countries it cost much less to send overseas than it does
in the US. I need to know if there is something I am missing here. It's not
my fault the postal rates are so high and I charge the basic USPS rate.

First Class International to Canada is about $9.50
Priority Mail International to Canada is $24.95 for a Small flat rate box and
$31 for an 8 oz package.

I am sick of arguing with this buyer over the shipping costs . I have already
told him he is welcome to cancel the sale and buy elsewhere , where it is cheaper.
He claims he has bought other places and never paid more than $5-15 CAD for shipping.
he wants fastest cheap. I have told him First Class International is cheapest
but I would not call it fast. Priority Mail International is fastest, but not
cheap.

Does anyone charge $5 to ship from the US to Canada?

I could use some advice on how to handle this guy. Really anything would help.
Alison

Sorry you got a jerk. Not all Canadians are jerks, some of us know the cost of
postage.

If you're tired of arguing with him ...just wait him out and issue the NPB
alert when the time comes. Shipping cost too high is NOT acceptable for a reason
to cancel if you have a reasonable postage table in your shipping terms.
 Author: brac.brick View Messages Posted By brac.brick
 Posted: Nov 24, 2016 06:53
 Subject: Re: Canadian buyer -Shipping from US too high
 Viewed: 54 times
 Topic: Shipping
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brac.brick (417)

Location:  USA, Massachusetts
Member Since Contact Type Status
May 19, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick & Brac
Thanks for all the responses. I thought maybe I had missed something. I have
had Canadian buyers who are perfectly friendly and just want it First Class International.

This guy can't decide between Priority International & First Class International
and wants me to hold off on an invoice- I have had 3 emails with him and no resolution
in sight. Do I just send the invoice for the mail service he selected when he
placed the order? My terms are clearly stated all over my site with a nice chart
showing both domestic rates & international rates for the countries I ship to.

He placed the order, asked for Priority International Mail and then sent me 3
messages saying to wait to invoice or just only ship for $5. So, that ensued
more messages. How long do I have with Bricklink before I have to send the invoice?
Please advise on this issue. it's been 2 days and he just keeps saying wait.
I just want to send the invoice for the Priority International.
Thanks
Alison

In Shipping, Grego writes:
  In Shipping, brac.brick writes:
  I have a Canadian buyer who is claiming that shipping from the US should not
cost more than $5.
I have sent him several emails & screenshots showing that the USPS postal rates
for First Class International & Priority International are not $5. His latest
response is he is too busy to look at them.

I know that in other countries it cost much less to send overseas than it does
in the US. I need to know if there is something I am missing here. It's not
my fault the postal rates are so high and I charge the basic USPS rate.

First Class International to Canada is about $9.50
Priority Mail International to Canada is $24.95 for a Small flat rate box and
$31 for an 8 oz package.

I am sick of arguing with this buyer over the shipping costs . I have already
told him he is welcome to cancel the sale and buy elsewhere , where it is cheaper.
He claims he has bought other places and never paid more than $5-15 CAD for shipping.
he wants fastest cheap. I have told him First Class International is cheapest
but I would not call it fast. Priority Mail International is fastest, but not
cheap.

Does anyone charge $5 to ship from the US to Canada?

I could use some advice on how to handle this guy. Really anything would help.
Alison

Sorry you got a jerk. Not all Canadians are jerks, some of us know the cost of
postage.

If you're tired of arguing with him ...just wait him out and issue the NPB
alert when the time comes. Shipping cost too high is NOT acceptable for a reason
to cancel if you have a reasonable postage table in your shipping terms.
 Author: FergH0va View Messages Posted By FergH0va
 Posted: Nov 24, 2016 10:08
 Subject: Re: Canadian buyer -Shipping from US too high
 Viewed: 39 times
 Topic: Shipping
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FergH0va (289)

Location:  USA, New Jersey
Member Since Contact Type Status
Feb 19, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 16th Level Collecting
Sounds like someone I may have had recently. Wait him out.
 Author: Etown View Messages Posted By Etown
 Posted: Nov 24, 2016 11:20
 Subject: Re: Canadian buyer -Shipping from US too high
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 Topic: Shipping
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Etown (1289)

Location:  Canada, Alberta
Member Since Contact Type Status
Feb 4, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: E-Town Bricks
Hi Alison,

It doesn't really matter how much you charge for shipping, the fact is you've
got it clearly listed in your terms. When they placed their order in your store
they agreed to your terms. Wait them out.

Cheers,

Ron

In Shipping, brac.brick writes:
  I have a Canadian buyer who is claiming that shipping from the US should not
cost more than $5.
I have sent him several emails & screenshots showing that the USPS postal rates
for First Class International & Priority International are not $5. His latest
response is he is too busy to look at them.

I know that in other countries it cost much less to send overseas than it does
in the US. I need to know if there is something I am missing here. It's not
my fault the postal rates are so high and I charge the basic USPS rate.

First Class International to Canada is about $9.50
Priority Mail International to Canada is $24.95 for a Small flat rate box and
$31 for an 8 oz package.

I am sick of arguing with this buyer over the shipping costs . I have already
told him he is welcome to cancel the sale and buy elsewhere , where it is cheaper.
He claims he has bought other places and never paid more than $5-15 CAD for shipping.
he wants fastest cheap. I have told him First Class International is cheapest
but I would not call it fast. Priority Mail International is fastest, but not
cheap.

Does anyone charge $5 to ship from the US to Canada?

I could use some advice on how to handle this guy. Really anything would help.
Alison