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| | | Author: | trippy21  | | Posted: | Nov 12, 2016 04:05 | | Subject: | alerting new foreign buyers to postage | | Viewed: | 181 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Every NPB i've had to do is because of a a new foreign buyer, who usually
doesn't realise i'm not in their country and so wasn't expecting
such high postage charges, for what is usually a very small order.
This is a real pain as they tie up stock for two weeks through the NPB process
that i can't sell.
Can there be either: -
a. a way to restrict foreign new users from buying until they have 'x'
feedback
or
b. Ensure that the new user understands they are not buying from their country
and postage costs will be high
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| | | | | Author: | Rakali | | Posted: | Nov 12, 2016 04:21 | | Subject: | Re: alerting new foreign buyers to postage | | Viewed: | 40 times | | Topic: | Suggestions | |
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| You would be better off just cancelling the orders, a buyer can claim shipping
costs too high as a legit reason to cancel any order anyway so you are possibly
just putting off new users instead by slapping them with an NPB straight away.
If you normally pull before payment, just don't do so for these types of
orders.
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| | | | | Author: | Brickwilbo | | Posted: | Nov 12, 2016 04:48 | | Subject: | Re: alerting new foreign buyers to postage | | Viewed: | 53 times | | Topic: | Suggestions | |
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| In Suggestions, trippy21 writes:
| | Every NPB i've had to do is because of a a new foreign buyer, who usually
doesn't realise i'm not in their country and so wasn't expecting
such high postage charges, for what is usually a very small order.
This is a real pain as they tie up stock for two weeks through the NPB process
that i can't sell.
Can there be either: -
a. a way to restrict foreign new users from buying until they have 'x'
feedback
or
b. Ensure that the new user understands they are not buying from their country
and postage costs will be high
|
Add a Shipping tabel to your Terms.
Set your Terms as Store Landing Page instead of Featured items.
http://www.bricklink.com/v2/mystore/display.page
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| | | | | Author: | wyldkat1976 | | Posted: | Nov 12, 2016 05:17 | | Subject: | Re: alerting new foreign buyers to postage | | Viewed: | 63 times | | Topic: | Suggestions | |
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| I table of shipping costs in your terms would be a good idea. You have taken
the time to make a list of handling charges, but they have no idea until you
hit them with an invoice what the shipping cost is. Some international buyers
with limited understanding of English may also be seeing your handling fees and
thinking they are shipping fees as there are no other mentions of shipping cost.
A simple table doesn't take long to add and limits the shocks of postage
costs on the invoice.
Kev
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| | | | | | | Author: | Brickwilbo | | Posted: | Nov 12, 2016 09:44 | | Subject: | Re: alerting new foreign buyers to postage | | Viewed: | 55 times | | Topic: | Suggestions | |
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| In Suggestions, wyldkat1976 writes:
| | I table of shipping costs in your terms would be a good idea. You have taken
the time to make a list of handling charges, but they have no idea until you
hit them with an invoice what the shipping cost is.
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| | Some international buyers
with limited understanding of English may also be seeing your handling fees and
thinking they are shipping fees as there are no other mentions of shipping cost.
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I agree. At first glance I did too, untill closer looked.
| | A simple table doesn't take long to add and limits the shocks of postage
costs on the invoice.
Kev
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| | | | | Author: | jenna30 | | Posted: | Nov 12, 2016 09:22 | | Subject: | Re: alerting new foreign buyers to postage | | Viewed: | 42 times | | Topic: | Suggestions | |
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| What about enabling the feature to "request a shipping quote" before purchase?
I really appreciate it when stores offer this option.
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| | | | | Author: | kidsncritters | | Posted: | Nov 12, 2016 10:06 | | Subject: | Re: alerting new foreign buyers to postage | | Viewed: | 64 times | | Topic: | Suggestions | |
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| I have been experiencing this more often. I've clearly stated the shipping
costs - but I do not believe they read the terms. I will also send a message
to brand new buyers and more often then not, they do not respond at all.
I just had two this past week. Sent both an email detailing the shipping costs.
Neither responded. Sent the invoice anyway. One paid the next day and the
other never did. I could cancel now or wait to Monday to file an NPB.
Since our postal service raised rates - my international orders are few. I may
just close it down and put a note to contact if truly interested in placing an
order.
Frank
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| | | | | | | Author: | cosmicray | | Posted: | Nov 12, 2016 11:30 | | Subject: | Re: alerting new foreign buyers to postage | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, kidsncritters writes:
| | I have been experiencing this more often. I've clearly stated the shipping
costs - but I do not believe they read the terms.
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Pretend you are Joe or Jane Consumer, and you're looking for a particular
LEGO set (one that has gone into retirement 5-10-15 years ago). You know nothing
of BrickLink, how do you find that set ?
You might try Amazon, and flinch at some of the prices. You might look at eBay,
and have a hard time picking out who to trust. Or you might stumble upon BrickSet
(via any of the search engines), and notice the links down on the right side-bar
about where to buy it.
When they click thru the link, it takes them to those listings which satisfy
the parameters in the BrickSet link. They then click on one (or several) and
end up in your store. At this point, they think they know all they need to know
and try to do checkout. Unlike eBay or Amazon, they are usually not being presented
with a complete total here, and (because of that) not allowed to make payment.
So the experience of finding your offering, works pretty good, right up to the
last step. They never had any reason to look at your terms (or the terms at eBay
or Amazon), they just want to complete payment and get on with it.
That's where we are today, in the year 2016.
Ray
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| | | | | | | | | Author: | kidsncritters | | Posted: | Nov 12, 2016 12:08 | | Subject: | Re: alerting new foreign buyers to postage | | Viewed: | 51 times | | Topic: | Suggestions | |
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| I agree that your scenario is most likely what is happening. I remember first
using this site and it was confusing.
I just wish the buyer would at least respond to my notice about shipping. Initially,
the majority would respond with a yes or no to the order. But now, like you
describe, they get to what they want - then stop, because they have no idea what
happens next.
Frank
In Suggestions, cosmicray writes:
| | In Suggestions, kidsncritters writes:
| | I have been experiencing this more often. I've clearly stated the shipping
costs - but I do not believe they read the terms.
|
Pretend you are Joe or Jane Consumer, and you're looking for a particular
LEGO set (one that has gone into retirement 5-10-15 years ago). You know nothing
of BrickLink, how do you find that set ?
You might try Amazon, and flinch at some of the prices. You might look at eBay,
and have a hard time picking out who to trust. Or you might stumble upon BrickSet
(via any of the search engines), and notice the links down on the right side-bar
about where to buy it.
When they click thru the link, it takes them to those listings which satisfy
the parameters in the BrickSet link. They then click on one (or several) and
end up in your store. At this point, they think they know all they need to know
and try to do checkout. Unlike eBay or Amazon, they are usually not being presented
with a complete total here, and (because of that) not allowed to make payment.
So the experience of finding your offering, works pretty good, right up to the
last step. They never had any reason to look at your terms (or the terms at eBay
or Amazon), they just want to complete payment and get on with it.
That's where we are today, in the year 2016.
Ray
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| | | | | Author: | Geniac | | Posted: | Nov 12, 2016 11:24 | | Subject: | Re: alerting new foreign buyers to postage | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, trippy21 writes:
| | Every NPB i've had to do is because of a a new foreign buyer, who usually
doesn't realise i'm not in their country and so wasn't expecting
such high postage charges, for what is usually a very small order.
This is a real pain as they tie up stock for two weeks through the NPB process
that i can't sell.
Can there be either: -
a. a way to restrict foreign new users from buying until they have 'x'
feedback
or
b. Ensure that the new user understands they are not buying from their country
and postage costs will be high
|
How many of these NPBs have you had? Versus how many successful international
orders? You have the option to not sell internationally if it is happening too
often.
I agree with the person above who suggested enabling quotes. I don't think
I've ever had an international NPB. But I did just get an international
quote request.
Someone else mentioned emailing the buyer. It's not always going to work.
If we get a low part count international order, we always email them ahead of
time with the cost of shipping. We also make sure to tell the buyer that the
shipping cost is good for up to X ounces (or whatever it happens to be), and
we let them know that they could add around X number of ounces in parts if they
wanted to make the shipping more worthwhile.
We also give them the option to just cancel the order if they made a mistake.
If they do not respond, we do the NPB. But for us, that is really, really rare.
Hope it helps!
Ann
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| | | | | | | Author: | trippy21 | | Posted: | Nov 12, 2016 17:48 | | Subject: | Re: alerting new foreign buyers to postage | | Viewed: | 67 times | | Topic: | Suggestions | |
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| Thanks for all the suggestions I shall look at implementing some of them.
Some comments though, I'll put a shipping costs table in my terms but I haven't
to date as I thought the shipping costs suggestion option dealt with that at
checkout and also it's another thing to update when the PO change their prices.
I would say I get about 50% of my international orders as NPB's. I always
say in my initial invoice "do you realise I'm in the Uk, if not I'm happy
to cancel with no penalty", then I message them twice more within the week before
raising the NPB as most don't normally reply. So I think I'm being pretty
fair.
Maybe BL needs to update the checkout process to be more like Amazon or eBay!
In Suggestions, Geniac writes:
| | In Suggestions, trippy21 writes:
| | Every NPB i've had to do is because of a a new foreign buyer, who usually
doesn't realise i'm not in their country and so wasn't expecting
such high postage charges, for what is usually a very small order.
This is a real pain as they tie up stock for two weeks through the NPB process
that i can't sell.
Can there be either: -
a. a way to restrict foreign new users from buying until they have 'x'
feedback
or
b. Ensure that the new user understands they are not buying from their country
and postage costs will be high
|
How many of these NPBs have you had? Versus how many successful international
orders? You have the option to not sell internationally if it is happening too
often.
I agree with the person above who suggested enabling quotes. I don't think
I've ever had an international NPB. But I did just get an international
quote request.
Someone else mentioned emailing the buyer. It's not always going to work.
If we get a low part count international order, we always email them ahead of
time with the cost of shipping. We also make sure to tell the buyer that the
shipping cost is good for up to X ounces (or whatever it happens to be), and
we let them know that they could add around X number of ounces in parts if they
wanted to make the shipping more worthwhile.
We also give them the option to just cancel the order if they made a mistake.
If they do not respond, we do the NPB. But for us, that is really, really rare.
Hope it helps!
Ann
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United Kingdom, England
Netherlands, Gelderland
USA, Missouri
