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| | | Author: | JulieK  | | Posted: | Oct 27, 2016 18:23 | | Subject: | Add feedback link to order detail screen | | Viewed: | 97 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Please add a link to leave feedback to the newly re-designed Order Detail screen.
Maybe have it appear after the order is marked shipped.
Thanks!
Julie
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| | | | | Author: | FigBits | | Posted: | Oct 28, 2016 00:05 | | Subject: | Re: Add feedback link to order detail screen | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, JulieK writes:
| | Please add a link to leave feedback to the newly re-designed Order Detail screen.
Maybe have it appear after the order is marked shipped.
Thanks!
Julie
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Yes, please. And more.
Right now, when I finish up an order, I click Back from the Order Detail screen,
find that order again on the list, and click the feedback link for that order.
This takes me to a new page, where I click on the text field box to light it
up, then click a second time to get my drop-list of previous entries, click on
the one I want to leave for this buyer, then click on Preview feedback, which
takes me to another page, then I click on Post feedback. This takes me to yet
another page, where I click the button to take me back to the list of orders
again. Then I find the order again, change the Status, and click the Update Changes
button. This refreshes the page, then I click the Drive Thru icon which takes
me to another page, and I submit that, which takes be back to the order list,
and I can start on the next order.
That's 11 clicks and 8 page loads. I should be able to do ALL of that on
the order detail screen.
--
Marc.
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| | | | | Author: | calsbricks | | Posted: | Oct 28, 2016 00:36 | | Subject: | Re: Add feedback link to order detail screen | | Viewed: | 31 times | | Topic: | Suggestions | |
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| In Suggestions, JulieK writes:
| | Please add a link to leave feedback to the newly re-designed Order Detail screen.
Maybe have it appear after the order is marked shipped.
Thanks!
Julie
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Agreed - good idea that might at least make them think about it 
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| | | | | Author: | Brickwilbo | | Posted: | Oct 28, 2016 02:08 | | Subject: | Re: Add feedback link to order detail screen | | Viewed: | 27 times | | Topic: | Suggestions | |
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| In Suggestions, JulieK writes:
| | Please add a link to leave feedback to the newly re-designed Order Detail screen.
Maybe have it appear after the order is marked shipped.
Thanks!
Julie
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No, feedback will then be used to communicate as it's the first option they
see to contact the seller.
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| | | | | | | Author: | calsbricks | | Posted: | Oct 28, 2016 02:16 | | Subject: | Re: Add feedback link to order detail screen | | Viewed: | 31 times | | Topic: | Suggestions | |
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| In Suggestions, Brickwilbo writes:
| | In Suggestions, JulieK writes:
| | Please add a link to leave feedback to the newly re-designed Order Detail screen.
Maybe have it appear after the order is marked shipped.
Thanks!
Julie
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No, feedback will then be used to communicate as it's the first option they
see to contact the seller.
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Good morning
Not sure I understand your point. If there is a link to posting feedback, how
can this be used to communicate with the seller. Sellers are not contacted by
Bricklink when someone posts feedback and the feedback screen doesn't allow
that either.
Please explain what you mean as we would like to understand your point. Anything
that can be done to focus buyers on leaving feedback should be done. The best
transactions do not always pick up feedback and that is a shame - it kind of
lowers the meaning of feedback.
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| | | | | | | | | Author: | Brickwilbo | | Posted: | Oct 28, 2016 04:51 | | Subject: | Re: Add feedback link to order detail screen | | Viewed: | 26 times | | Topic: | Suggestions | |
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| In Suggestions, calsbricks writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, JulieK writes:
| | Please add a link to leave feedback to the newly re-designed Order Detail screen.
Maybe have it appear after the order is marked shipped.
Thanks!
Julie
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No, feedback will then be used to communicate as it's the first option they
see to contact the seller.
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Good morning
Not sure I understand your point. If there is a link to posting feedback, how
can this be used to communicate with the seller. Sellers are not contacted by
Bricklink when someone posts feedback and the feedback screen doesn't allow
that either.
Please explain what you mean as we would like to understand your point. Anything
that can be done to focus buyers on leaving feedback should be done. The best
transactions do not always pick up feedback and that is a shame - it kind of
lowers the meaning of feedback.
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With a 'leave feedback'-link on top of the Orderdetailpage it's easier
to leave feedback such as 'please cancel order' or 'is it shipped?'
instead of scrolling down the page to the 'contact seller about this order'-link
and type a short message.
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| | | | | | | | | | | Author: | JulieK | | Posted: | Oct 28, 2016 10:02 | | Subject: | Re: Add feedback link to order detail screen | | Viewed: | 20 times | | Topic: | Suggestions | |
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| In Suggestions, Brickwilbo writes:
| | In Suggestions, calsbricks writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, JulieK writes:
| | Please add a link to leave feedback to the newly re-designed Order Detail screen.
Maybe have it appear after the order is marked shipped.
Thanks!
Julie
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No, feedback will then be used to communicate as it's the first option they
see to contact the seller.
|
Good morning
Not sure I understand your point. If there is a link to posting feedback, how
can this be used to communicate with the seller. Sellers are not contacted by
Bricklink when someone posts feedback and the feedback screen doesn't allow
that either.
Please explain what you mean as we would like to understand your point. Anything
that can be done to focus buyers on leaving feedback should be done. The best
transactions do not always pick up feedback and that is a shame - it kind of
lowers the meaning of feedback.
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With a 'leave feedback'-link on top of the Orderdetailpage it's easier
to leave feedback such as 'please cancel order' or 'is it shipped?'
instead of scrolling down the page to the 'contact seller about this order'-link
and type a short message.
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1.Both a contact link and a feedback link should be up top.
2.Feedback link should only appear on orders marked shipped.
If they program the above, it should eliminate your examples of being against
the suggestion.
My suggestion said "Maybe have it appear after the order is marked shipped."
If I could edit the suggestion, I would remove the word "Maybe".
Julie
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| | | | | | | | | | | | | Author: | FigBits | | Posted: | Oct 28, 2016 10:32 | | Subject: | Re: Add feedback link to order detail screen | | Viewed: | 24 times | | Topic: | Suggestions | |
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| In Suggestions, JulieK writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, calsbricks writes:
With a 'leave feedback'-link on top of the Orderdetailpage it's easier
to leave feedback such as 'please cancel order' or 'is it shipped?'
instead of scrolling down the page to the 'contact seller about this order'-link
and type a short message.
|
1.Both a contact link and a feedback link should be up top.
2.Feedback link should only appear on orders marked shipped.
If they program the above, it should eliminate your examples of being against
the suggestion.
My suggestion said "Maybe have it appear after the order is marked shipped."
If I could edit the suggestion, I would remove the word "Maybe".
Julie
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That wouldn't work well, because it would be exploited by scam sellers --
they would never mark the orders as shipped, so they would not get negative feedback
and could extend their scam. or, for a less extreme example, a seller.who thinks
they might get a negative could avoid it by not marking the order as shipped.
--
Marc.
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| | | | | | | | | | | | | | | Author: | Rob_and_Shelagh | | Posted: | Oct 28, 2016 10:40 | | Subject: | Re: Add feedback link to order detail screen | | Viewed: | 20 times | | Topic: | Suggestions | |
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| In Suggestions, FigBits writes:
| | In Suggestions, JulieK writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, calsbricks writes:
With a 'leave feedback'-link on top of the Orderdetailpage it's easier
to leave feedback such as 'please cancel order' or 'is it shipped?'
instead of scrolling down the page to the 'contact seller about this order'-link
and type a short message.
|
1.Both a contact link and a feedback link should be up top.
2.Feedback link should only appear on orders marked shipped.
If they program the above, it should eliminate your examples of being against
the suggestion.
My suggestion said "Maybe have it appear after the order is marked shipped."
If I could edit the suggestion, I would remove the word "Maybe".
Julie
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That wouldn't work well, because it would be exploited by scam sellers --
they would never mark the orders as shipped, so they would not get negative feedback
and could extend their scam. or, for a less extreme example, a seller.who thinks
they might get a negative could avoid it by not marking the order as shipped.
--
Marc.
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In that case the seller deserves to get an NSS!
Robert
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| | | | | | | | | | | | | | | Author: | TheBrickGuys | | Posted: | Oct 28, 2016 11:41 | | Subject: | Re: Add feedback link to order detail screen | | Viewed: | 20 times | | Topic: | Suggestions | |
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| | | That wouldn't work well, because it would be exploited by scam sellers --
they would never mark the orders as shipped, so they would not get negative feedback
and could extend their scam. or, for a less extreme example, a seller.who thinks
they might get a negative could avoid it by not marking the order as shipped.
--
Marc.
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Not if the original button is left alone for posting mass feedback.
I do like the idea as long as there was a "Contact Buyer" button right next to
it as already suggested.
Jim
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| | | | | | | | | | | | | | | Author: | JulieK | | Posted: | Oct 28, 2016 13:37 | | Subject: | Re: Add feedback link to order detail screen | | Viewed: | 16 times | | Topic: | Suggestions | |
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| In Suggestions, FigBits writes:
| | In Suggestions, JulieK writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, calsbricks writes:
With a 'leave feedback'-link on top of the Orderdetailpage it's easier
to leave feedback such as 'please cancel order' or 'is it shipped?'
instead of scrolling down the page to the 'contact seller about this order'-link
and type a short message.
|
1.Both a contact link and a feedback link should be up top.
2.Feedback link should only appear on orders marked shipped.
If they program the above, it should eliminate your examples of being against
the suggestion.
My suggestion said "Maybe have it appear after the order is marked shipped."
If I could edit the suggestion, I would remove the word "Maybe".
Julie
|
That wouldn't work well, because it would be exploited by scam sellers --
they would never mark the orders as shipped, so they would not get negative feedback
and could extend their scam. or, for a less extreme example, a seller.who thinks
they might get a negative could avoid it by not marking the order as shipped.
--
Marc.
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I'm not suggesting it be the only way to leave feedback, just an additional
way to get to the feedback page.
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| | | | | | | Author: | cosmicray | | Posted: | Oct 28, 2016 08:33 | | Subject: | Re: Add feedback link to order detail screen | | Viewed: | 22 times | | Topic: | Suggestions | |
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| In Suggestions, Brickwilbo writes:
| | In Suggestions, JulieK writes:
| | Please add a link to leave feedback to the newly re-designed Order Detail screen.
Maybe have it appear after the order is marked shipped.
Thanks!
Julie
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No, feedback will then be used to communicate as it's the first option they
see to contact the seller.
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Your point is well taken. It opens up a larger discussion, that being is there
a point in the order evolution before which feedback should not be left at all
?
Ray
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| | | | | | | | | Author: | FigBits | | Posted: | Oct 28, 2016 09:35 | | Subject: | Re: Add feedback link to order detail screen | | Viewed: | 21 times | | Topic: | Suggestions | |
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| In Suggestions, cosmicray writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, JulieK writes:
| | Please add a link to leave feedback to the newly re-designed Order Detail screen.
Maybe have it appear after the order is marked shipped.
Thanks!
Julie
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No, feedback will then be used to communicate as it's the first option they
see to contact the seller.
|
Your point is well taken. It opens up a larger discussion, that being is there
a point in the order evolution before which feedback should not be left at all
?
Ray
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There are plenty of simple solutions.
1) Make it so that non-positive feedback cannot be left until the seller has
been contacted about the order.
2) Make the contact section an actual text box instead of a link to a new page.
Regarding the original suggestion, though -- I was thinking it would be
more useful for the seller to leave feedback for the buyer (fewer page loads).
The benefit in the other direction isn't as significant to me.
--
Marc.
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| | | | | | | Author: | JulieK | | Posted: | Oct 28, 2016 09:54 | | Subject: | Re: Add feedback link to order detail screen | | Viewed: | 22 times | | Topic: | Suggestions | |
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| In Suggestions, Brickwilbo writes:
| | In Suggestions, JulieK writes:
| | Please add a link to leave feedback to the newly re-designed Order Detail screen.
Maybe have it appear after the order is marked shipped.
Thanks!
Julie
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No, feedback will then be used to communicate as it's the first option they
see to contact the seller.
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Maybe they can move the link to contact seller up to the top too.
Right now, for filed orders, there is a link labeled "report a problem", which
does not take you to the problem center page. Instead, it takes you to a page
that gives a link to send the seller a BL message.
Two clicks for what could be done in one.
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| | | | | | | | | Author: | Rob_and_Shelagh | | Posted: | Oct 28, 2016 09:57 | | Subject: | Re: Add feedback link to order detail screen | | Viewed: | 26 times | | Topic: | Suggestions | |
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| In Suggestions, JulieK writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, JulieK writes:
| | Please add a link to leave feedback to the newly re-designed Order Detail screen.
Maybe have it appear after the order is marked shipped.
Thanks!
Julie
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No, feedback will then be used to communicate as it's the first option they
see to contact the seller.
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Maybe they can move the link to contact seller up to the top too.
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I like that idea, contact seller IMO should be the 1st and most obvious option
shown.
Robert
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| | | | | Author: | JulieK | | Posted: | Sep 30, 2023 13:50 | | Subject: | Re: Add feedback link to order detail screen | | Viewed: | 27 times | | Topic: | Suggestions | |
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| In Suggestions, JulieK writes:
| | Please add a link to leave feedback to the newly re-designed Order Detail screen.
Maybe have it appear after the order is marked shipped.
Thanks!
Julie
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After seeing this thread about encouraging feedback
https://www.bricklink.com/messageThread.asp?ID=347475 I'm reminded of the
above suggestion made a few years ago.
We have a link on the orders received page to submit a complaint, why not a link
to submit feedback?
Julie
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