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| | | Author: | Shintaku  | | Posted: | Aug 6, 2016 03:56 | | Subject: | No feedback for cancelled orders | | Viewed: | 182 times | | Topic: | Suggestions | | Status: | Discarded | |
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| Hello,
Can someone explain me why are feedback allowed for cancelled orders?
Example: I have a buyer, who bought hundreds of euro of stuff from me. After
7 days you can start a NPB. After 14 days you can cancel the order if you are
lucky that they do not reply. If they reply, it needs 21 days to cancel the order.
If you cancel the order BEFORE 21 days, they can leave a negative feedback.
If you cancel the order after those 21 days, they cannot leave a negative feedback.
So I usually wait 21 days (or 14 if I am lucky).
Thus, people can block hundreds of euro worth of lego from your store for 21
days. Yes, they will have a penalty, but it's however a big loss for a seller.
I believe that it would be more useful if no feedback for cancelled order was
allowed.
Please if I am not correct help me to be corrected.
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| | | | | Author: | SonicBoomBricks | | Posted: | Aug 6, 2016 05:03 | | Subject: | Re: No feedback for cancelled orders | | Viewed: | 51 times | | Topic: | Suggestions | |
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| 1000% Yes - the feedback system is terrible and broken. This would be one thing
that would improve it.
In Suggestions, Shintaku writes:
| | Hello,
Can someone explain me why are feedback allowed for cancelled orders?
Example: I have a buyer, who bought hundreds of euro of stuff from me. After
7 days you can start a NPB. After 14 days you can cancel the order if you are
lucky that they do not reply. If they reply, it needs 21 days to cancel the order.
If you cancel the order BEFORE 21 days, they can leave a negative feedback.
If you cancel the order after those 21 days, they cannot leave a negative feedback.
So I usually wait 21 days (or 14 if I am lucky).
Thus, people can block hundreds of euro worth of lego from your store for 21
days. Yes, they will have a penalty, but it's however a big loss for a seller.
I believe that it would be more useful if no feedback for cancelled order was
allowed.
Please if I am not correct help me to be corrected.
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| | | | | Author: | Brickwilbo | | Posted: | Aug 6, 2016 05:19 | | Subject: | Re: No feedback for cancelled orders | | Viewed: | 47 times | | Topic: | Suggestions | |
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| In Suggestions, Shintaku writes:
| | Hello,
Can someone explain me why are feedback allowed for cancelled orders?
Example: I have a buyer, who bought hundreds of euro of stuff from me. After
7 days you can start a NPB. After 14 days you can cancel the order if you are
lucky that they do not reply. If they reply, it needs 21 days to cancel the order.
If you cancel the order BEFORE 21 days, they can leave a negative feedback.
If you cancel the order after those 21 days, they cannot leave a negative feedback.
So I usually wait 21 days (or 14 if I am lucky).
Thus, people can block hundreds of euro worth of lego from your store for 21
days. Yes, they will have a penalty, but it's however a big loss for a seller.
I believe that it would be more useful if no feedback for cancelled order was
allowed.
Please if I am not correct help me to be corrected.
|
If a stoplisted buyer buys with a duplicate account from you again, you would
want to cancel the order and be able to leave feedback to warn others.
If a buyer asks to falsify customs forms you want to be able to cancel and leave
feedback to warn others.
If a seller provides bad service and just cancels the order to avoid a NSS, buyers
should be able to leave feedback to warn others.
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| | | | | | | Author: | Shintaku | | Posted: | Aug 6, 2016 05:28 | | Subject: | Re: No feedback for cancelled orders | | Viewed: | 44 times | | Topic: | Suggestions | |
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| In Suggestions, Brickwilbo writes:
| | In Suggestions, Shintaku writes:
| | Hello,
Can someone explain me why are feedback allowed for cancelled orders?
Example: I have a buyer, who bought hundreds of euro of stuff from me. After
7 days you can start a NPB. After 14 days you can cancel the order if you are
lucky that they do not reply. If they reply, it needs 21 days to cancel the order.
If you cancel the order BEFORE 21 days, they can leave a negative feedback.
If you cancel the order after those 21 days, they cannot leave a negative feedback.
So I usually wait 21 days (or 14 if I am lucky).
Thus, people can block hundreds of euro worth of lego from your store for 21
days. Yes, they will have a penalty, but it's however a big loss for a seller.
I believe that it would be more useful if no feedback for cancelled order was
allowed.
Please if I am not correct help me to be corrected.
|
If a stoplisted buyer buys with a duplicate account from you again, you would
want to cancel the order and be able to leave feedback to warn others.
If a buyer asks to falsify customs forms you want to be able to cancel and leave
feedback to warn others.
If a seller provides bad service and just cancels the order to avoid a NSS, buyers
should be able to leave feedback to warn others.
|
And probably they would be retailated with a negative feedback, so they won't
ever leave a negative.
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| | | | | | | | | Author: | Brickwilbo | | Posted: | Aug 6, 2016 05:43 | | Subject: | Re: No feedback for cancelled orders | | Viewed: | 39 times | | Topic: | Suggestions | |
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| In Suggestions, Shintaku writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, Shintaku writes:
| | Hello,
Can someone explain me why are feedback allowed for cancelled orders?
Example: I have a buyer, who bought hundreds of euro of stuff from me. After
7 days you can start a NPB. After 14 days you can cancel the order if you are
lucky that they do not reply. If they reply, it needs 21 days to cancel the order.
If you cancel the order BEFORE 21 days, they can leave a negative feedback.
If you cancel the order after those 21 days, they cannot leave a negative feedback.
So I usually wait 21 days (or 14 if I am lucky).
Thus, people can block hundreds of euro worth of lego from your store for 21
days. Yes, they will have a penalty, but it's however a big loss for a seller.
I believe that it would be more useful if no feedback for cancelled order was
allowed.
Please if I am not correct help me to be corrected.
|
If a stoplisted buyer buys with a duplicate account from you again, you would
want to cancel the order and be able to leave feedback to warn others.
If a buyer asks to falsify customs forms you want to be able to cancel and leave
feedback to warn others.
If a seller provides bad service and just cancels the order to avoid a NSS, buyers
should be able to leave feedback to warn others.
|
And probably they would be retailated with a negative feedback, so they won't
ever leave a negative.
|
All three above reasons wouldn't be retaliated because that would emphasise
their bad behaviour.
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| | | | | | | | | | | Author: | Shintaku | | Posted: | Aug 6, 2016 06:42 | | Subject: | Re: No feedback for cancelled orders | | Viewed: | 55 times | | Topic: | Suggestions | |
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| In Suggestions, Brickwilbo writes:
| | In Suggestions, Shintaku writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, Shintaku writes:
| | Hello,
Can someone explain me why are feedback allowed for cancelled orders?
Example: I have a buyer, who bought hundreds of euro of stuff from me. After
7 days you can start a NPB. After 14 days you can cancel the order if you are
lucky that they do not reply. If they reply, it needs 21 days to cancel the order.
If you cancel the order BEFORE 21 days, they can leave a negative feedback.
If you cancel the order after those 21 days, they cannot leave a negative feedback.
So I usually wait 21 days (or 14 if I am lucky).
Thus, people can block hundreds of euro worth of lego from your store for 21
days. Yes, they will have a penalty, but it's however a big loss for a seller.
I believe that it would be more useful if no feedback for cancelled order was
allowed.
Please if I am not correct help me to be corrected.
|
If a stoplisted buyer buys with a duplicate account from you again, you would
want to cancel the order and be able to leave feedback to warn others.
If a buyer asks to falsify customs forms you want to be able to cancel and leave
feedback to warn others.
If a seller provides bad service and just cancels the order to avoid a NSS, buyers
should be able to leave feedback to warn others.
|
And probably they would be retailated with a negative feedback, so they won't
ever leave a negative.
|
All three above reasons wouldn't be retaliated because that would emphasise
their bad behaviour.
|
But they can however say that the other part is a liar and you won't ever
be able to see the truth, just the negative lowering your percentage in the shop
frontpage.
Take this.
A seller claimed he shipped me the parts. Parts never arrived. I started a paypal
claim and a NSS. The seller lost the paypal claim, and I completed the NSS. Then
the seller asked BL to remove the negative, as he claimed he had refunded me,
and he put me a negative. I had to spend a lot of time showing bricklink that
he did not refund me, as he refused to refund me, he simply lost the paypal claim
and thus paypal refunded me, not the seller. I still have him calling me a liar
in his reply to my feedback, while obviously he is the liar (he has 25 negative
feedbacks as a seller, so I'm not surprised).
People will lie if they seem that's the only way to protect their interest.
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| | | | | | | | | | | | | Author: | Brickwilbo | | Posted: | Aug 6, 2016 07:58 | | Subject: | Re: No feedback for cancelled orders | | Viewed: | 45 times | | Topic: | Suggestions | |
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| In Suggestions, Shintaku writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, Shintaku writes:
| | In Suggestions, Brickwilbo writes:
| | In Suggestions, Shintaku writes:
| | Hello,
Can someone explain me why are feedback allowed for cancelled orders?
Example: I have a buyer, who bought hundreds of euro of stuff from me. After
7 days you can start a NPB. After 14 days you can cancel the order if you are
lucky that they do not reply. If they reply, it needs 21 days to cancel the order.
If you cancel the order BEFORE 21 days, they can leave a negative feedback.
If you cancel the order after those 21 days, they cannot leave a negative feedback.
So I usually wait 21 days (or 14 if I am lucky).
Thus, people can block hundreds of euro worth of lego from your store for 21
days. Yes, they will have a penalty, but it's however a big loss for a seller.
I believe that it would be more useful if no feedback for cancelled order was
allowed.
Please if I am not correct help me to be corrected.
|
If a stoplisted buyer buys with a duplicate account from you again, you would
want to cancel the order and be able to leave feedback to warn others.
If a buyer asks to falsify customs forms you want to be able to cancel and leave
feedback to warn others.
If a seller provides bad service and just cancels the order to avoid a NSS, buyers
should be able to leave feedback to warn others.
|
And probably they would be retailated with a negative feedback, so they won't
ever leave a negative.
|
All three above reasons wouldn't be retaliated because that would emphasise
their bad behaviour.
|
But they can however say that the other part is a liar and you won't ever
be able to see the truth, just the negative lowering your percentage in the shop
frontpage.
Take this.
A seller claimed he shipped me the parts. Parts never arrived. I started a paypal
claim and a NSS. The seller lost the paypal claim, and I completed the NSS. Then
the seller asked BL to remove the negative, as he claimed he had refunded me,
and he put me a negative. I had to spend a lot of time showing bricklink that
he did not refund me, as he refused to refund me, he simply lost the paypal claim
and thus paypal refunded me, not the seller. I still have him calling me a liar
in his reply to my feedback, while obviously he is the liar (he has 25 negative
feedbacks as a seller, so I'm not surprised).
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With 25 negatives the pattern of bad behaviour is obvious to the public.
| | People will lie if they seem that's the only way to protect their interest.
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A good reason to keep the ability to leave feedback to by NSS/NRS or NPB cancelled
orders.
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| | | | | Author: | TheBrickGuys | | Posted: | Aug 6, 2016 12:33 | | Subject: | Re: No feedback for cancelled orders | | Viewed: | 69 times | | Topic: | Suggestions | |
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| In Suggestions, Shintaku writes:
| | Hello,
Can someone explain me why are feedback allowed for cancelled orders?
Example: I have a buyer, who bought hundreds of euro of stuff from me. After
7 days you can start a NPB. After 14 days you can cancel the order if you are
lucky that they do not reply. If they reply, it needs 21 days to cancel the order.
If you cancel the order BEFORE 21 days, they can leave a negative feedback.
If you cancel the order after those 21 days, they cannot leave a negative feedback.
So I usually wait 21 days (or 14 if I am lucky).
Thus, people can block hundreds of euro worth of lego from your store for 21
days. Yes, they will have a penalty, but it's however a big loss for a seller.
I believe that it would be more useful if no feedback for cancelled order was
allowed.
Please if I am not correct help me to be corrected.
|
That is not a good idea. The principle behind the idea is good but in general
it is not a good idea because unscrupulous people can use it to their advantage.
Examples:
1, I am a seller and you purchase some parts from me but one lot the average
price has sky rocketed and I realize that I can actually sell them for allot
more - no problem, I just cancel the order and block you from my store. no explanation
to you, nothing. Now I don't need to worry about any negative feed back.
2, I am a seller (like House Of Logos) and I have become really behind in filling
orders. You contact me about the fact that I have not sent you your order for
over a month - no problem. I just refund you your money, cancel your order and
again, no worries about negative feed backs.
There are allot more examples that could be brought up. The point is that preventing
leaving feed back for canceled orders can be abused.
Jim
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| | | | | Author: | KingAlanI | | Posted: | Aug 7, 2016 22:35 | | Subject: | Re: No feedback for cancelled orders | | Viewed: | 36 times | | Topic: | Suggestions | |
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| The main problem here is delays in the NPB process.
I agree with other posters that feedback on canceled orders is useful if they
did something shady to get the order canceled.
If a buyer admits soon after that they changed their mind, I cancel the order
and leave them a neutral.
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| | | | | | | Author: | BLUSER_730979 | | Posted: | Aug 25, 2016 15:53 | | Subject: | Re: No feedback for cancelled orders | | Viewed: | 31 times | | Topic: | Suggestions | |
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| I too have concerns with feedback. Was degraded and abused by a buyer over the
cost of postage. He had the option of offering alternatives, cancelling the order
or accepting the order, he chose his own option and that was to abuse and rant
to me about how I was ripping him off....
I left a negative feedback because of his abuse, which I think was fair, after
all OH & S should mean that we are protected from customer abuse like any business
in the real world - are we not?
A month later he lies on a feedback and drags down my feedback rating.
Effectively he has gotten away with abuse of me and my staff because he was unhappy
with something, so like all bullies he knows that anytime he wants something,
he just threatens the seller with negative feedback and the seller has to suck
it in.
I was forced to remove the truth, to get rid of his lies. An order cancelled
is an order cancelled - we chose to sell or not - perhaps if there is no solution
then the feedback option should be removed on cancelled orders unless an alert
has been issued....
Or perhaps Admin needs to make an option to protect stores from bullies and terrorists
- hey they step into our lives in the real world, nothing is stopping them here
as well, after all why did one buyer get fifteen negatives and numerous NPA's?
Perhaps it is time that Admin was more proactive - it is well documented that
negative feedback can be destructive! And holding stores for ransom is nothing
but criminal, so therefore the only way to get the message out to other stores
is via the feedback system...or Admin stepping in and agreeing to protect stores
far more rapidly than I have currently seen.
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| | | | | Author: | cosmicray | | Posted: | Aug 25, 2016 16:04 | | Subject: | Re: No feedback for cancelled orders | | Viewed: | 33 times | | Topic: | Suggestions | |
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| In Suggestions, Shintaku writes:
| | Hello,
Can someone explain me why are feedback allowed for cancelled orders?
Example: I have a buyer, who bought hundreds of euro of stuff from me. After
7 days you can start a NPB. After 14 days you can cancel the order if you are
lucky that they do not reply. If they reply, it needs 21 days to cancel the order.
If you cancel the order BEFORE 21 days, they can leave a negative feedback.
If you cancel the order after those 21 days, they cannot leave a negative feedback.
So I usually wait 21 days (or 14 if I am lucky).
Thus, people can block hundreds of euro worth of lego from your store for 21
days. Yes, they will have a penalty, but it's however a big loss for a seller.
I believe that it would be more useful if no feedback for cancelled order was
allowed.
Please if I am not correct help me to be corrected.
|
I'm not clear what you are suggesting. Is it "Buyer is not allowed to leave
FB for canceled order" or "no party is allowed to leave FB" ?
The first is already covered by the NPB, but you raise a valid concern about
the time required to run the NPB. I have raised this concern many times before.
The second puts us into the funny zone of why can't the seller leave FB ?
If a buyer is abusing many sellers, then how will anyone know if FB is suppressed
?
Ray
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| | | | | | | Author: | BLUSER_730979 | | Posted: | Aug 25, 2016 16:50 | | Subject: | Re: No feedback for cancelled orders | | Viewed: | 38 times | | Topic: | Suggestions | |
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| In Suggestions, cosmicray writes:
| | In Suggestions, Shintaku writes:
| | Hello,
Can someone explain me why are feedback allowed for cancelled orders?
Example: I have a buyer, who bought hundreds of euro of stuff from me. After
7 days you can start a NPB. After 14 days you can cancel the order if you are
lucky that they do not reply. If they reply, it needs 21 days to cancel the order.
If you cancel the order BEFORE 21 days, they can leave a negative feedback.
If you cancel the order after those 21 days, they cannot leave a negative feedback.
So I usually wait 21 days (or 14 if I am lucky).
Thus, people can block hundreds of euro worth of lego from your store for 21
days. Yes, they will have a penalty, but it's however a big loss for a seller.
I believe that it would be more useful if no feedback for cancelled order was
allowed.
Please if I am not correct help me to be corrected.
|
I'm not clear what you are suggesting. Is it "Buyer is not allowed to leave
FB for canceled order" or "no party is allowed to leave FB" ?
The first is already covered by the NPB, but you raise a valid concern about
the time required to run the NPB. I have raised this concern many times before.
The second puts us into the funny zone of why can't the seller leave FB ?
If a buyer is abusing many sellers, then how will anyone know if FB is suppressed
?
Ray
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Hi Ray,
I would rather that feedback be unavailable for both parties...feedback should
ONLY be based on completed transactions. I only want to know whether items arrived
in a fair time frame, and the quality of parts. A seller that cancels every second
order will have it show in the stats on their feedback. If a seller cancelled
my order I would go to another store which is exactly what happens in real life...plenty
of fish and all that so no need to worry over a bad seller, after a while people
will stop buying in that store simply because they can not get their order....
Dave
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| | | | | | | | | Author: | SylvainLS | | Posted: | Aug 25, 2016 17:54 | | Subject: | Re: No feedback for cancelled orders | | Viewed: | 39 times | | Topic: | Suggestions | |
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| In Suggestions, legorecyclingwa writes:
| | […]
Hi Ray,
I would rather that feedback be unavailable for both parties...feedback should
ONLY be based on completed transactions. I only want to know whether items arrived
in a fair time frame, and the quality of parts. A seller that cancels every second
order will have it show in the stats on their feedback. If a seller cancelled
my order I would go to another store which is exactly what happens in real life...plenty
of fish and all that so no need to worry over a bad seller, after a while people
will stop buying in that store simply because they can not get their order....
|
It reminds me of a part of a sketch by late comedian Coluche: “Well, we can’t
blame him. Him, he wasn’t driving too fast. He was driving on the right side
of the road. Well and he’s dead. Darn! The others had avoided us this far. You
get used to that. People know we drive drunk!”
There’s a feedback system to help BLers (both buyers and sellers) choose each
others. That system isn’t perfect but letting “drunk drivers” go because the
other drivers “should know how to avoid them” isn’t a solution (whoever, buyer
or seller, is the “drunk” one).
Anyway, considering how some sellers with lots of bad feedbacks continue to thrive,
I doubt buyers (especially new ones) will go to the next step and look at their
feedbacks/transactions ratio before walking away.
Besides, I read here (a bit too much) about sellers fearing or trying
to avoid negatives when cancelling at the buyer’s request. There’s not much talk
about actual occurrences….
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