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| | | Author: | bb200521  | | Posted: | Apr 15, 2016 16:03 | | Subject: | disable automated invoice after quote | | Viewed: | 132 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| Hello everybody,
It seems that when a quote is accepted, the buyer is automatically invoiced...
I would appreciate the option to disable this function.
Indeed, the problem is, there is no information about payment detail (how to
proceed) in this mail. But on the order received page the order is mark as invoiced....
hence each party could wait a long time before the payment is really done.
Furthermore, a default layout wouldn't do the job. I invoice my French buyer
in French, and other in English (and some English/English speaker people living
in France). So I have to choose on each case and depending of the payment method,
and the most efficient is this case is to do it manually. And actual quote function
wouldn't be able to do it. Hence the need to disable the automated invoicing.
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| | | | | Author: | therobo | | Posted: | Apr 15, 2016 16:14 | | Subject: | Re: disable automated invoice after quote | | Viewed: | 43 times | | Topic: | Suggestions | |
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| In Suggestions, niemand writes:
| | Hello everybody,
It seems that when a quote is accepted, the buyer is automatically invoiced...
I would appreciate the option to disable this function.
Indeed, the problem is, there is no information about payment detail (how to
proceed) in this mail. But on the order received page the order is mark as invoiced....
hence each party could wait a long time before the payment is really done.
Furthermore, a default layout wouldn't do the job. I invoice my French buyer
in French, and other in English (and some English/English speaker people living
in France). So I have to choose on each case and depending of the payment method,
and the most efficient is this case is to do it manually. And actual quote function
wouldn't be able to do it. Hence the need to disable the automated invoicing.
|
Why don't you customize the quote accepted form?
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| | | | | | | Author: | bb200521 | | Posted: | Apr 15, 2016 16:29 | | Subject: | Re: disable automated invoice after quote | | Viewed: | 39 times | | Topic: | Suggestions | |
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| In Suggestions, therobo writes:
| | In Suggestions, niemand writes:
| | Hello everybody,
It seems that when a quote is accepted, the buyer is automatically invoiced...
I would appreciate the option to disable this function.
Indeed, the problem is, there is no information about payment detail (how to
proceed) in this mail. But on the order received page the order is mark as invoiced....
hence each party could wait a long time before the payment is really done.
Furthermore, a default layout wouldn't do the job. I invoice my French buyer
in French, and other in English (and some English/English speaker people living
in France). So I have to choose on each case and depending of the payment method,
and the most efficient is this case is to do it manually. And actual quote function
wouldn't be able to do it. Hence the need to disable the automated invoicing.
|
Why don't you customize the quote accepted form?
|
One of the last quote received, I could offer 3 shipping rate. If they accept
they approved the quote, which rate the system will consider? And how personal
is it if for instance, my French buyer received an invoiced in 2 language with
3 different method of payment (hence at least 5 description of payment) when
they have chosen one when submitting ?
As said, the simplest IMO, would be to have the possibility to invoice once we
are OK about shipping and payment details, that sometime goes in comment/contact
and not the form.
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| | | | | | | | | Author: | therobo | | Posted: | Apr 15, 2016 17:12 | | Subject: | Re: disable automated invoice after quote | | Viewed: | 31 times | | Topic: | Suggestions | |
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| In Suggestions, niemand writes:
| | In Suggestions, therobo writes:
| | In Suggestions, niemand writes:
| | Hello everybody,
It seems that when a quote is accepted, the buyer is automatically invoiced...
I would appreciate the option to disable this function.
Indeed, the problem is, there is no information about payment detail (how to
proceed) in this mail. But on the order received page the order is mark as invoiced....
hence each party could wait a long time before the payment is really done.
Furthermore, a default layout wouldn't do the job. I invoice my French buyer
in French, and other in English (and some English/English speaker people living
in France). So I have to choose on each case and depending of the payment method,
and the most efficient is this case is to do it manually. And actual quote function
wouldn't be able to do it. Hence the need to disable the automated invoicing.
|
Why don't you customize the quote accepted form?
|
One of the last quote received, I could offer 3 shipping rate. If they accept
they approved the quote, which rate the system will consider? And how personal
is it if for instance, my French buyer received an invoiced in 2 language with
3 different method of payment (hence at least 5 description of payment) when
they have chosen one when submitting ?
|
With conditional macros you can customize the language between French (domestic)
and English (international), and also the rest of the invoice depending on shipping
method and payment method.
| |
As said, the simplest IMO, would be to have the possibility to invoice once we
are OK about shipping and payment details, that sometime goes in comment/contact
and not the form.
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| | | | | | | | | | | Author: | bb200521 | | Posted: | Apr 15, 2016 17:43 | | Subject: | Re: disable automated invoice after quote | | Viewed: | 31 times | | Topic: | Suggestions | |
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| In Suggestions, therobo writes:
| | In Suggestions, niemand writes:
| | In Suggestions, therobo writes:
| | In Suggestions, niemand writes:
| | Hello everybody,
It seems that when a quote is accepted, the buyer is automatically invoiced...
I would appreciate the option to disable this function.
Indeed, the problem is, there is no information about payment detail (how to
proceed) in this mail. But on the order received page the order is mark as invoiced....
hence each party could wait a long time before the payment is really done.
Furthermore, a default layout wouldn't do the job. I invoice my French buyer
in French, and other in English (and some English/English speaker people living
in France). So I have to choose on each case and depending of the payment method,
and the most efficient is this case is to do it manually. And actual quote function
wouldn't be able to do it. Hence the need to disable the automated invoicing.
|
Why don't you customize the quote accepted form?
|
One of the last quote received, I could offer 3 shipping rate. If they accept
they approved the quote, which rate the system will consider? And how personal
is it if for instance, my French buyer received an invoiced in 2 language with
3 different method of payment (hence at least 5 description of payment) when
they have chosen one when submitting ?
|
With conditional macros you can customize the language between French (domestic)
and English (international), and also the rest of the invoice depending on shipping
method and payment method.
|
As said, I already had English domestic and could have French speaking international
...
And seriously, I could maybe write a little software in C, C++ , Java... with
some html or xml string recognition, to fulfil the form for me. But I'm
not actually interested in.
Like I'm not interested in organising my LEGO hobby selling like I have organised
stock management and order processing for companies, when working on ERP or ISO
Quality process
And since I'm a hobby seller, I have sometimes exchange with buyer beside
the trading process. Specially with newbies who often like to get tips or
when giving them some useful like for settings... And yes theoretically all this
could as well be automated (by BL system).
Anyway, is it so hard to accept that even if this feature could be great, the
way it work actually may not fit everybody's needs ?
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| | | | | | | | | Author: | Brickwilbo | | Posted: | Apr 15, 2016 18:38 | | Subject: | Re: disable automated invoice after quote | | Viewed: | 29 times | | Topic: | Suggestions | |
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| In Suggestions, niemand writes:
| | In Suggestions, therobo writes:
| | In Suggestions, niemand writes:
| | Hello everybody,
It seems that when a quote is accepted, the buyer is automatically invoiced...
I would appreciate the option to disable this function.
Indeed, the problem is, there is no information about payment detail (how to
proceed) in this mail. But on the order received page the order is mark as invoiced....
hence each party could wait a long time before the payment is really done.
Furthermore, a default layout wouldn't do the job. I invoice my French buyer
in French, and other in English (and some English/English speaker people living
in France). So I have to choose on each case and depending of the payment method,
and the most efficient is this case is to do it manually. And actual quote function
wouldn't be able to do it. Hence the need to disable the automated invoicing.
|
Why don't you customize the quote accepted form?
|
One of the last quote received, I could offer 3 shipping rate. If they accept
they approved the quote, which rate the system will consider? And how personal
is it if for instance, my French buyer received an invoiced in 2 language with
3 different method of payment (hence at least 5 description of payment) when
they have chosen one when submitting ?
As said, the simplest IMO, would be to have the possibility to invoice once we
are OK about shipping and payment details, that sometime goes in comment/contact
and not the form.
|
You can still invoice the normal way after the sent quote invoice.
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| | | | | | | | | | | Author: | bb200521 | | Posted: | Apr 15, 2016 18:59 | | Subject: | Re: disable automated invoice after quote | | Viewed: | 35 times | | Topic: | Suggestions | |
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| In Suggestions, Brickwilbo writes:
| | In Suggestions, niemand writes:
| | In Suggestions, therobo writes:
| | In Suggestions, niemand writes:
| | Hello everybody,
It seems that when a quote is accepted, the buyer is automatically invoiced...
I would appreciate the option to disable this function.
Indeed, the problem is, there is no information about payment detail (how to
proceed) in this mail. But on the order received page the order is mark as invoiced....
hence each party could wait a long time before the payment is really done.
Furthermore, a default layout wouldn't do the job. I invoice my French buyer
in French, and other in English (and some English/English speaker people living
in France). So I have to choose on each case and depending of the payment method,
and the most efficient is this case is to do it manually. And actual quote function
wouldn't be able to do it. Hence the need to disable the automated invoicing.
|
Why don't you customize the quote accepted form?
|
One of the last quote received, I could offer 3 shipping rate. If they accept
they approved the quote, which rate the system will consider? And how personal
is it if for instance, my French buyer received an invoiced in 2 language with
3 different method of payment (hence at least 5 description of payment) when
they have chosen one when submitting ?
As said, the simplest IMO, would be to have the possibility to invoice once we
are OK about shipping and payment details, that sometime goes in comment/contact
and not the form.
|
You can still invoice the normal way after the sent quote invoice.
|
That's what I'm actually doing... when I know I haven't invoice a
buyer myself. But if not sure and check the order received page, the order is
mark invoiced. Ad for exemple last week, I had a doubt for a order, Ad this I
was taking some pain killer for my back, I choose not to rely on my memory, and
BL feature was of no help. To be sure, I'm invoiced the buyer, with a bit
of explanation( that I could have included in a layout in case it happen again,
agree as well). And meanwhile what BL were telling, I was right to do so. Because
relaying only on BL he could have wait a long time to get the proper information
to pay. And I could as well have started a NPB, or him a NSS according to BL
rules, even if didn't get the proper information.
And since I'm a hobby seller, it's not so hard for me to sort it. But
for a bigger seller, it would be possible for BL to simply create a big mess.
And following you, I can as well disable the quote function to avoid all this
Specially since for new comer, the one for whom this option could be the most
useful while getting more familiar with the site, seems not knowing the existence
of this feature. So maybe Bl have wasted it time (and our fees) developing it
ad it's not worth thinking about possible "improvement" ?
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| | | | | Author: | qwertyboy | | Posted: | Apr 15, 2016 16:41 | | Subject: | Re: disable automated invoice after quote | | Viewed: | 28 times | | Topic: | Suggestions | |
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| In Suggestions, niemand writes:
| | Hello everybody,
It seems that when a quote is accepted, the buyer is automatically invoiced...
I would appreciate the option to disable this function.
Indeed, the problem is, there is no information about payment detail (how to
proceed) in this mail. But on the order received page the order is mark as invoiced....
hence each party could wait a long time before the payment is really done.
Furthermore, a default layout wouldn't do the job. I invoice my French buyer
in French, and other in English (and some English/English speaker people living
in France). So I have to choose on each case and depending of the payment method,
and the most efficient is this case is to do it manually. And actual quote function
wouldn't be able to do it. Hence the need to disable the automated invoicing.
|
The automatic invoicing is the sole reason we disabled the quote feature. In
our eyes the quote feature is there to provide a customer with a reliable total
cost of the order without actually committing to the order. We can do this by
just visually going over the items in the quote. It does not mean we pick the
items, as this would delay the quote. Since we don't pick, we haven't
done our last QA step in the order process. Being a seller of used parts, QA
is important, and we want to catch any issues with parts before we send
the invoice. That is no longer possible with a quote.
This has been discussed several times in the past. The reaction was mostly "well,
this is how things are going to work with instant checkout anyways". That might
be, but that is not the purpose of the quote. From the help page:
The purpose of the Price Quote feature is to provide an option for buyers
to request a quote before entering into an order contract. The buyer will know
the final cost of an order before placing the order, while the seller can suggest
a final price without holding inventory.
So it is meant to be a preliminary to placing the order, not meant to change
the normal process of the order after the quote is done. I don't expect this
to be changed though, so no quotes for us.
Niek.
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| | | | | | | Author: | bb200521 | | Posted: | Apr 15, 2016 16:59 | | Subject: | Re: disable automated invoice after quote | | Viewed: | 33 times | | Topic: | Suggestions | |
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| In Suggestions, qwertyboy writes:
| | In Suggestions, niemand writes:
| | Hello everybody,
It seems that when a quote is accepted, the buyer is automatically invoiced...
I would appreciate the option to disable this function.
Indeed, the problem is, there is no information about payment detail (how to
proceed) in this mail. But on the order received page the order is mark as invoiced....
hence each party could wait a long time before the payment is really done.
Furthermore, a default layout wouldn't do the job. I invoice my French buyer
in French, and other in English (and some English/English speaker people living
in France). So I have to choose on each case and depending of the payment method,
and the most efficient is this case is to do it manually. And actual quote function
wouldn't be able to do it. Hence the need to disable the automated invoicing.
|
The automatic invoicing is the sole reason we disabled the quote feature. In
our eyes the quote feature is there to provide a customer with a reliable total
cost of the order without actually committing to the order. We can do this by
just visually going over the items in the quote. It does not mean we pick the
items, as this would delay the quote. Since we don't pick, we haven't
done our last QA step in the order process. Being a seller of used parts, QA
is important, and we want to catch any issues with parts before we send
the invoice. That is no longer possible with a quote.
This has been discussed several times in the past. The reaction was mostly "well,
this is how things are going to work with instant checkout anyways". That might
be, but that is not the purpose of the quote. From the help page:
The purpose of the Price Quote feature is to provide an option for buyers
to request a quote before entering into an order contract. The buyer will know
the final cost of an order before placing the order, while the seller can suggest
a final price without holding inventory.
So it is meant to be a preliminary to placing the order, not meant to change
the normal process of the order after the quote is done. I don't expect this
to be changed though, so no quotes for us.
Niek.
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Yes, I haven(t thought about it, and then this feature don't follow the guideline
(first prepare, the invoice) that BL give (or gave, since some "rules" have been
chaged/re-phrased.
I just wonder why is isn't a opt-in fuction to start with (the automated
invoice I means). And nothing in the help page concerning this quote tell that
it cause automated invoicing.
I more reason to give choice to the seller if BL want this feature to become
popular.
Thanks for this insight,
Axel
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| | | | | Author: | otrwalter | | Posted: | May 14, 2016 15:12 | | Subject: | Re: disable automated invoice after quote | | Viewed: | 32 times | | Topic: | Suggestions | |
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| In Suggestions, niemand writes:
| | Hello everybody,
It seems that when a quote is accepted, the buyer is automatically invoiced...
I would appreciate the option to disable this function.
Indeed, the problem is, there is no information about payment detail (how to
proceed) in this mail. But on the order received page the order is mark as invoiced....
hence each party could wait a long time before the payment is really done.
Furthermore, a default layout wouldn't do the job. I invoice my French buyer
in French, and other in English (and some English/English speaker people living
in France). So I have to choose on each case and depending of the payment method,
and the most efficient is this case is to do it manually. And actual quote function
wouldn't be able to do it. Hence the need to disable the automated invoicing.
|
WHen I was a new buyer I found this confusing.
I got he auto-invoice, paid it, than got a second invoice with shipping added
and I paid the difference. And the seller gave me a neutral FB for paying twice
and he paying 2 paypal charges.
Maybe a change in language... "Order confirmation - do not pay until you receive
actual invoice form seller" - or something.
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| | | | | | | Author: | FigBits | | Posted: | May 14, 2016 15:39 | | Subject: | Re: disable automated invoice after quote | | Viewed: | 34 times | | Topic: | Suggestions | |
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| In Suggestions, otrwalter writes:
| | In Suggestions, niemand writes:
| | Hello everybody,
It seems that when a quote is accepted, the buyer is automatically invoiced...
I would appreciate the option to disable this function.
Indeed, the problem is, there is no information about payment detail (how to
proceed) in this mail. But on the order received page the order is mark as invoiced....
hence each party could wait a long time before the payment is really done.
Furthermore, a default layout wouldn't do the job. I invoice my French buyer
in French, and other in English (and some English/English speaker people living
in France). So I have to choose on each case and depending of the payment method,
and the most efficient is this case is to do it manually. And actual quote function
wouldn't be able to do it. Hence the need to disable the automated invoicing.
|
WHen I was a new buyer I found this confusing.
I got he auto-invoice, paid it, than got a second invoice with shipping added
and I paid the difference.
|
This was after requesting a quote? If so, then the seller did it wrong. (The
quote should include all costs, including shipping.)
From the sound of your feedback, what happened was that you placed an order (not
a quote request) and then paid before getting an invoice.
--
Marc.
And the seller gave me a neutral FB for paying twice
| | and he paying 2 paypal charges.
Maybe a change in language... "Order confirmation - do not pay until you receive
actual invoice form seller" - or something.
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