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| | | Author: | enig  | | Posted: | Apr 16, 2014 07:10 | | Subject: | OCS* | | Viewed: | 303 times | | Topic: | Suggestions | | Status: | Discarded | |
|
| OCS - Order Cancelling Seller
Sorry for cancelling my previous suggestion. By including some additional things
I made it unclear, and responses were focused on totally the wrong point.
Suggestion - make it impossible for sellers to approve order cancel requests
that they themselves initiate, for a period of 7 days.
Reasons? Most of the time it is one of the two:
* they want to avoid getting slapped with NRS if they dont think the order is
worth their time. No order, no trouble.
* they want to avoid bad feedback if order goes south. Once again - no order,
no bad feedback.
Forum is full of buyers complaining that sellers cancelled their orders, and
buyers are powerless to do anything about it.
During those 7 days buyers can either
a) agree to cancel the order with no penalty to the seller
b) agree to cancel the order but with OCS consequence to the seller
c) not agree to cancel the order
If no response from buyer in 7 days then seller can either approve the OCR of
the order himself or start an NPB.
3 or 5 or 10 OCS - seller privileges are either revoked, or suspended until some
of them "expire"
THIS IS A GENERAL IDEA. There are so many nuances to discuss how this would affect
an endless aspects of selling from A to Z. I am aware of probably most of them,
but it would take me half of day to cover all of them straight away.
Vote YES if you think that sellers should not have the power to cancel
any orders as they wish (with no consequences), vote NO if you dont think
it's an issue.
Thanks!
|
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| | | | | Author: | Rob_and_Shelagh | | Posted: | Apr 16, 2014 07:14 | | Subject: | Re: OCS* | | Viewed: | 55 times | | Topic: | Suggestions | |
|
| In Suggestions, enig writes:
| | OCS - Order Cancelling Seller
Sorry for cancelling my previous suggestion. By including some additional things
I made it unclear, and responses were focused on totally the wrong point.
Suggestion - make it impossible for sellers to approve order cancel requests
that they themselves initiate, for a period of 7 days.
Reasons? Most of the time it is one of the two:
* they want to avoid getting slapped with NRS if they dont think the order is
worth their time. No order, no trouble.
* they want to avoid bad feedback if order goes south. Once again - no order,
no bad feedback.
Forum is full of buyers complaining that sellers cancelled their orders, and
buyers are powerless to do anything about it.
During those 7 days buyers can either
a) agree to cancel the order with no penalty to the seller
b) agree to cancel the order but with OCS consequence to the seller
c) not agree to cancel the order
If no response from buyer in 7 days then seller can either approve the OCR of
the order himself or start an NPB.
3 or 5 or 10 OCS - seller privileges are either revoked, or suspended until some
of them "expire"
THIS IS A GENERAL IDEA. There are so many nuances to discuss how this would affect
an endless aspects of selling from A to Z. I am aware of probably most of them,
but it would take me half of day to cover all of them straight away.
Vote YES if you think that sellers should not have the power to cancel
any orders as they wish (with no consequences), vote NO if you dont think
it's an issue.
Thanks!
|
No, same legal issue as with your 1st suggestion. An on-line order is not a legally
binding contract for either party (here in EU).
Robert
|
|
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| | | | | | | | | |
| | | | | | | Author: | enig | | Posted: | Apr 16, 2014 07:23 | | Subject: | Re: OCS* | | Viewed: | 46 times | | Topic: | Suggestions | |
|
| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, enig writes:
| | OCS - Order Cancelling Seller
Sorry for cancelling my previous suggestion. By including some additional things
I made it unclear, and responses were focused on totally the wrong point.
Suggestion - make it impossible for sellers to approve order cancel requests
that they themselves initiate, for a period of 7 days.
Reasons? Most of the time it is one of the two:
* they want to avoid getting slapped with NRS if they dont think the order is
worth their time. No order, no trouble.
* they want to avoid bad feedback if order goes south. Once again - no order,
no bad feedback.
Forum is full of buyers complaining that sellers cancelled their orders, and
buyers are powerless to do anything about it.
During those 7 days buyers can either
a) agree to cancel the order with no penalty to the seller
b) agree to cancel the order but with OCS consequence to the seller
c) not agree to cancel the order
If no response from buyer in 7 days then seller can either approve the OCR of
the order himself or start an NPB.
3 or 5 or 10 OCS - seller privileges are either revoked, or suspended until some
of them "expire"
THIS IS A GENERAL IDEA. There are so many nuances to discuss how this would affect
an endless aspects of selling from A to Z. I am aware of probably most of them,
but it would take me half of day to cover all of them straight away.
Vote YES if you think that sellers should not have the power to cancel
any orders as they wish (with no consequences), vote NO if you dont think
it's an issue.
Thanks!
|
No, same legal issue as with your 1st suggestion. An on-line order is not a legally
binding contract for either party (here in EU).
Robert
|
Robert, if we follow that logic then we allow anarchy. There must be a system
to prevent sellers and buyers cancelling orders left and right as they wish,
or it will be abused. I see sellers cancelling orders to their liking as an issue
(in many cases), and I gave the examples. The suggestion is to implement something
to prevent that.
Of course if you dont see it as an issue, then your vote goes to NO 
|
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| | | | | | | | | Author: | Rob_and_Shelagh | | Posted: | Apr 16, 2014 07:31 | | Subject: | Re: OCS* | | Viewed: | 42 times | | Topic: | Suggestions | |
|
| In Suggestions, enig writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, enig writes:
| | OCS - Order Cancelling Seller
Sorry for cancelling my previous suggestion. By including some additional things
I made it unclear, and responses were focused on totally the wrong point.
Suggestion - make it impossible for sellers to approve order cancel requests
that they themselves initiate, for a period of 7 days.
Reasons? Most of the time it is one of the two:
* they want to avoid getting slapped with NRS if they dont think the order is
worth their time. No order, no trouble.
* they want to avoid bad feedback if order goes south. Once again - no order,
no bad feedback.
Forum is full of buyers complaining that sellers cancelled their orders, and
buyers are powerless to do anything about it.
During those 7 days buyers can either
a) agree to cancel the order with no penalty to the seller
b) agree to cancel the order but with OCS consequence to the seller
c) not agree to cancel the order
If no response from buyer in 7 days then seller can either approve the OCR of
the order himself or start an NPB.
3 or 5 or 10 OCS - seller privileges are either revoked, or suspended until some
of them "expire"
THIS IS A GENERAL IDEA. There are so many nuances to discuss how this would affect
an endless aspects of selling from A to Z. I am aware of probably most of them,
but it would take me half of day to cover all of them straight away.
Vote YES if you think that sellers should not have the power to cancel
any orders as they wish (with no consequences), vote NO if you dont think
it's an issue.
Thanks!
|
No, same legal issue as with your 1st suggestion. An on-line order is not a legally
binding contract for either party (here in EU).
Robert
|
Robert, if we follow that logic then we allow anarchy. There must be a system
to prevent sellers and buyers cancelling orders left and right as they wish,
or it will be abused. I see sellers cancelling orders to their liking as an issue
(in many cases), and I gave the examples. The suggestion is to implement something
to prevent that.
Of course if you dont see it as an issue, then your vote goes to NO
|
I voted no
Buyers and sellers here do not cancel orders in general just for the fun of it
just like on any other website. Buyers typically order because they want something
and sellers typically sell because they want to sell. The law says either can
choose to cancel for whatever reason, I think this site needs to move more towards
the legal rights of buyers and sellers.
Robert
|
|
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| | | | | | | | | | | Author: | enig | | Posted: | Apr 16, 2014 07:48 | | Subject: | Re: OCS* | | Viewed: | 35 times | | Topic: | Suggestions | |
|
| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, enig writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, enig writes:
| | OCS - Order Cancelling Seller
Sorry for cancelling my previous suggestion. By including some additional things
I made it unclear, and responses were focused on totally the wrong point.
Suggestion - make it impossible for sellers to approve order cancel requests
that they themselves initiate, for a period of 7 days.
Reasons? Most of the time it is one of the two:
* they want to avoid getting slapped with NRS if they dont think the order is
worth their time. No order, no trouble.
* they want to avoid bad feedback if order goes south. Once again - no order,
no bad feedback.
Forum is full of buyers complaining that sellers cancelled their orders, and
buyers are powerless to do anything about it.
During those 7 days buyers can either
a) agree to cancel the order with no penalty to the seller
b) agree to cancel the order but with OCS consequence to the seller
c) not agree to cancel the order
If no response from buyer in 7 days then seller can either approve the OCR of
the order himself or start an NPB.
3 or 5 or 10 OCS - seller privileges are either revoked, or suspended until some
of them "expire"
THIS IS A GENERAL IDEA. There are so many nuances to discuss how this would affect
an endless aspects of selling from A to Z. I am aware of probably most of them,
but it would take me half of day to cover all of them straight away.
Vote YES if you think that sellers should not have the power to cancel
any orders as they wish (with no consequences), vote NO if you dont think
it's an issue.
Thanks!
|
No, same legal issue as with your 1st suggestion. An on-line order is not a legally
binding contract for either party (here in EU).
Robert
|
Robert, if we follow that logic then we allow anarchy. There must be a system
to prevent sellers and buyers cancelling orders left and right as they wish,
or it will be abused. I see sellers cancelling orders to their liking as an issue
(in many cases), and I gave the examples. The suggestion is to implement something
to prevent that.
Of course if you dont see it as an issue, then your vote goes to NO
|
I voted no
Buyers and sellers here do not cancel orders in general just for the fun of it
just like on any other website. Buyers typically order because they want something
and sellers typically sell because they want to sell. The law says either can
choose to cancel for whatever reason, I think this site needs to move more towards
the legal rights of buyers and sellers.
Robert
|
Well we have seen many instances when buyers come here to the forum to complain
about what I wrote. I am not going to search for them right now, but there are
quite a few out there.
This is not about legal rights. This is about having a clean marketplace, where
sellers and buyers are respected. I doubt cancelling orders/editing them to your
liking would allow you to stay on eBay for too long. I am in "justice must be
served" mood today I guess 
|
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| | | | | | | | | | | | | Author: | duhfeet | | Posted: | Apr 16, 2014 07:55 | | Subject: | Re: OCS* | | Viewed: | 36 times | | Topic: | Suggestions | |
|
| In Suggestions, enig writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, enig writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, enig writes:
| | OCS - Order Cancelling Seller
Sorry for cancelling my previous suggestion. By including some additional things
I made it unclear, and responses were focused on totally the wrong point.
Suggestion - make it impossible for sellers to approve order cancel requests
that they themselves initiate, for a period of 7 days.
Reasons? Most of the time it is one of the two:
* they want to avoid getting slapped with NRS if they dont think the order is
worth their time. No order, no trouble.
* they want to avoid bad feedback if order goes south. Once again - no order,
no bad feedback.
Forum is full of buyers complaining that sellers cancelled their orders, and
buyers are powerless to do anything about it.
During those 7 days buyers can either
a) agree to cancel the order with no penalty to the seller
b) agree to cancel the order but with OCS consequence to the seller
c) not agree to cancel the order
If no response from buyer in 7 days then seller can either approve the OCR of
the order himself or start an NPB.
3 or 5 or 10 OCS - seller privileges are either revoked, or suspended until some
of them "expire"
THIS IS A GENERAL IDEA. There are so many nuances to discuss how this would affect
an endless aspects of selling from A to Z. I am aware of probably most of them,
but it would take me half of day to cover all of them straight away.
Vote YES if you think that sellers should not have the power to cancel
any orders as they wish (with no consequences), vote NO if you dont think
it's an issue.
Thanks!
|
No, same legal issue as with your 1st suggestion. An on-line order is not a legally
binding contract for either party (here in EU).
Robert
|
Robert, if we follow that logic then we allow anarchy. There must be a system
to prevent sellers and buyers cancelling orders left and right as they wish,
or it will be abused. I see sellers cancelling orders to their liking as an issue
(in many cases), and I gave the examples. The suggestion is to implement something
to prevent that.
Of course if you dont see it as an issue, then your vote goes to NO
|
I voted no
Buyers and sellers here do not cancel orders in general just for the fun of it
just like on any other website. Buyers typically order because they want something
and sellers typically sell because they want to sell. The law says either can
choose to cancel for whatever reason, I think this site needs to move more towards
the legal rights of buyers and sellers.
Robert
|
Well we have seen many instances when buyers come here to the forum to complain
about what I wrote. I am not going to search for them right now, but there are
quite a few out there.
This is not about legal rights. This is about having a clean marketplace, where
sellers and buyers are respected. I doubt cancelling orders/editing them to your
liking would allow you to stay on eBay for too long. I am in "justice must be
served" mood today I guess
|
Here in Taiwan (to the best of my knowledge) any purchase can be cancelled within
7 days. This applies to ALL sales whether in a brick and mortar store, TV shopping
or online.
Ken (in Taiwan)
|
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| | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | Author: | enig | | Posted: | Apr 16, 2014 08:01 | | Subject: | Re: OCS* | | Viewed: | 44 times | | Topic: | Suggestions | |
|
| In Suggestions, duhfeet writes:
| | In Suggestions, enig writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, enig writes:
| | In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, enig writes:
| | OCS - Order Cancelling Seller
Sorry for cancelling my previous suggestion. By including some additional things
I made it unclear, and responses were focused on totally the wrong point.
Suggestion - make it impossible for sellers to approve order cancel requests
that they themselves initiate, for a period of 7 days.
Reasons? Most of the time it is one of the two:
* they want to avoid getting slapped with NRS if they dont think the order is
worth their time. No order, no trouble.
* they want to avoid bad feedback if order goes south. Once again - no order,
no bad feedback.
Forum is full of buyers complaining that sellers cancelled their orders, and
buyers are powerless to do anything about it.
During those 7 days buyers can either
a) agree to cancel the order with no penalty to the seller
b) agree to cancel the order but with OCS consequence to the seller
c) not agree to cancel the order
If no response from buyer in 7 days then seller can either approve the OCR of
the order himself or start an NPB.
3 or 5 or 10 OCS - seller privileges are either revoked, or suspended until some
of them "expire"
THIS IS A GENERAL IDEA. There are so many nuances to discuss how this would affect
an endless aspects of selling from A to Z. I am aware of probably most of them,
but it would take me half of day to cover all of them straight away.
Vote YES if you think that sellers should not have the power to cancel
any orders as they wish (with no consequences), vote NO if you dont think
it's an issue.
Thanks!
|
No, same legal issue as with your 1st suggestion. An on-line order is not a legally
binding contract for either party (here in EU).
Robert
|
Robert, if we follow that logic then we allow anarchy. There must be a system
to prevent sellers and buyers cancelling orders left and right as they wish,
or it will be abused. I see sellers cancelling orders to their liking as an issue
(in many cases), and I gave the examples. The suggestion is to implement something
to prevent that.
Of course if you dont see it as an issue, then your vote goes to NO
|
I voted no
Buyers and sellers here do not cancel orders in general just for the fun of it
just like on any other website. Buyers typically order because they want something
and sellers typically sell because they want to sell. The law says either can
choose to cancel for whatever reason, I think this site needs to move more towards
the legal rights of buyers and sellers.
Robert
|
Well we have seen many instances when buyers come here to the forum to complain
about what I wrote. I am not going to search for them right now, but there are
quite a few out there.
This is not about legal rights. This is about having a clean marketplace, where
sellers and buyers are respected. I doubt cancelling orders/editing them to your
liking would allow you to stay on eBay for too long. I am in "justice must be
served" mood today I guess
|
Here in Taiwan (to the best of my knowledge) any purchase can be cancelled within
7 days. This applies to ALL sales whether in a brick and mortar store, TV shopping
or online.
Ken (in Taiwan)
|
Yes. So if we follow that line...
Law is above BL Terms which are above Seller terms
Then, how come buyers are getting banned for NPB's, but there are no consequences
for sellers doing the same?
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| | | | | | | | | | | | | | | | | Author: | Brettj666 | | Posted: | Apr 16, 2014 09:32 | | Subject: | Re: OCS* | | Viewed: | 39 times | | Topic: | Suggestions | |
|
| In Suggestions, enig writes:
| | In Suggestions, duhfeet writes:
|
| | | | Here in Taiwan (to the best of my knowledge) any purchase can be cancelled within
7 days. This applies to ALL sales whether in a brick and mortar store, TV shopping
or online.
Ken (in Taiwan)
|
Yes. So if we follow that line...
Law is above BL Terms which are above Seller terms
Then, how come buyers are getting banned for NPB's, but there are no consequences
for sellers doing the same?
|
This is actually a really good point.
The law allows either side to cancel (not pay, not accept payment), but on a
private site, does the law protect a web-site from preventing you from abusing
this law?
I think it would need to be fleshed out about "without penalty" in "either party
has the right to cancel a transaction without penalty".
I think generally, it suggests that the 'injured' party doesn't need
to be compensated for the cancellation.
Some stores require a restocking fee, so they can recoup some money for their
time and effort, that would be the penalty in my eyes.
However, NPB has a penalty, 3 and you're out.
Either that is a penalty or it's not.
If it is, then no EU person should be banned for 3 NPBs.. If it's not, then
sellers could be held to the same standard.
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| | | | | | | | | Author: | Tsitra | | Posted: | Apr 16, 2014 07:47 | | Subject: | Re: OCS* | | Viewed: | 33 times | | Topic: | Suggestions | |
|
| In Suggestions, enig writes:
| | Robert, if we follow that logic then we allow anarchy. There must be a system
to prevent sellers and buyers cancelling orders left and right as they wish,
or it will be abused. I see sellers cancelling orders to their liking as an issue
(in many cases), and I gave the examples. The suggestion is to implement something
to prevent that.
Of course if you dont see it as an issue, then your vote goes to NO
|
I agree with a lot of what you have posted in the original suggestion, but as
Robert has said there are laws in some parts of the world that allow either party
to unilaterally cancel orders; I am ensure of the laws here in Australia, but
the EU distant sellers regulations is something that has been coming up in this
forum for many years (I apologise but I am unsure if Lithuania is a part of the
EU or not).
As it stands both parties are able to leave feedback even if the order is canceled
so a buyer can leave negative or neutral feedback if they think the seller has
unfairly treated them (Unless that has changed in the last year, but I can't
see why that would be the only site update we get...).
I believe that once an invoice has been sent then the seller should no longer
be able to cancel immediately without the buyer being aware, as this would stop
sellers from cancelling to avoid getting an NSS mark, if they haven't sent
the invoice then they have not 'accepted' the order and so should be
free to cancel if they feel there is a reason.
Paul
|
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| | | | | | | | | | | Author: | enig | | Posted: | Apr 16, 2014 07:56 | | Subject: | Re: OCS* | | Viewed: | 23 times | | Topic: | Suggestions | |
|
| In Suggestions, Tsitra writes:
| | In Suggestions, enig writes:
| | Robert, if we follow that logic then we allow anarchy. There must be a system
to prevent sellers and buyers cancelling orders left and right as they wish,
or it will be abused. I see sellers cancelling orders to their liking as an issue
(in many cases), and I gave the examples. The suggestion is to implement something
to prevent that.
Of course if you dont see it as an issue, then your vote goes to NO
|
I agree with a lot of what you have posted in the original suggestion, but as
Robert has said there are laws in some parts of the world that allow either party
to unilaterally cancel orders; I am ensure of the laws here in Australia, but
the EU distant sellers regulations is something that has been coming up in this
forum for many years (I apologise but I am unsure if Lithuania is a part of the
EU or not).
|
Yes we are part of the EU. But as I mentioned - I am suggesting this so we can
have a "clean" marketplace.
| |
As it stands both parties are able to leave feedback even if the order is canceled
so a buyer can leave negative or neutral feedback if they think the seller has
unfairly treated them (Unless that has changed in the last year, but I can't
see why that would be the only site update we get...).
|
Yes you are right on this one, I messed up a bit. I probably wanted to say that
sellers may be cancelling orders to avoid getting NSS.. instead I went on about
feedback. A little absent-minded today.
If the order goes south, sellers can cancel the order and avoid having to deal
with NSS.
| |
I believe that once an invoice has been sent then the seller should no longer
be able to cancel immediately without the buyer being aware, as this would stop
sellers from cancelling to avoid getting an NSS mark, if they haven't sent
the invoice then they have not 'accepted' the order and so should be
free to cancel if they feel there is a reason.
Paul
|
Again, YES This covers my previous sentence. Good thinking
|
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| | | | | Author: | DadsAFOL | | Posted: | Apr 16, 2014 11:35 | | Subject: | Re: OCS* | | Viewed: | 49 times | | Topic: | Suggestions | |
|
| In Suggestions, enig writes:
| | OCS - Order Cancelling Seller
Sorry for cancelling my previous suggestion. By including some additional things
I made it unclear, and responses were focused on totally the wrong point.
Suggestion - make it impossible for sellers to approve order cancel requests
that they themselves initiate, for a period of 7 days.
Reasons? Most of the time it is one of the two:
* they want to avoid getting slapped with NRS if they dont think the order is
worth their time. No order, no trouble.
* they want to avoid bad feedback if order goes south. Once again - no order,
no bad feedback.
Forum is full of buyers complaining that sellers cancelled their orders, and
buyers are powerless to do anything about it.
During those 7 days buyers can either
a) agree to cancel the order with no penalty to the seller
b) agree to cancel the order but with OCS consequence to the seller
c) not agree to cancel the order
If no response from buyer in 7 days then seller can either approve the OCR of
the order himself or start an NPB.
3 or 5 or 10 OCS - seller privileges are either revoked, or suspended until some
of them "expire"
THIS IS A GENERAL IDEA. There are so many nuances to discuss how this would affect
an endless aspects of selling from A to Z. I am aware of probably most of them,
but it would take me half of day to cover all of them straight away.
Vote YES if you think that sellers should not have the power to cancel
any orders as they wish (with no consequences), vote NO if you dont think
it's an issue.
Thanks!
|
No, its a customer service issue. If my buyer and I mutually agree to cancel
an order, it needs to go away immediately, not hang out there 7 days. Plus if
the 7 days crosses a month end, you pay BL fees on the to-be-cancelled order.
-Jason
|
|
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| | | | | | | | | |
| | | | | | | Author: | enig | | Posted: | Apr 16, 2014 11:39 | | Subject: | Re: OCS* | | Viewed: | 26 times | | Topic: | Suggestions | |
|
| In Suggestions, DadsAFOL writes:
| | In Suggestions, enig writes:
| | OCS - Order Cancelling Seller
Sorry for cancelling my previous suggestion. By including some additional things
I made it unclear, and responses were focused on totally the wrong point.
Suggestion - make it impossible for sellers to approve order cancel requests
that they themselves initiate, for a period of 7 days.
Reasons? Most of the time it is one of the two:
* they want to avoid getting slapped with NRS if they dont think the order is
worth their time. No order, no trouble.
* they want to avoid bad feedback if order goes south. Once again - no order,
no bad feedback.
Forum is full of buyers complaining that sellers cancelled their orders, and
buyers are powerless to do anything about it.
During those 7 days buyers can either
a) agree to cancel the order with no penalty to the seller
b) agree to cancel the order but with OCS consequence to the seller
c) not agree to cancel the order
If no response from buyer in 7 days then seller can either approve the OCR of
the order himself or start an NPB.
3 or 5 or 10 OCS - seller privileges are either revoked, or suspended until some
of them "expire"
THIS IS A GENERAL IDEA. There are so many nuances to discuss how this would affect
an endless aspects of selling from A to Z. I am aware of probably most of them,
but it would take me half of day to cover all of them straight away.
Vote YES if you think that sellers should not have the power to cancel
any orders as they wish (with no consequences), vote NO if you dont think
it's an issue.
Thanks!
|
No, its a customer service issue. If my buyer and I mutually agree to cancel
an order, it needs to go away immediately, not hang out there 7 days. Plus if
the 7 days crosses a month end, you pay BL fees on the to-be-cancelled order.
-Jason
|
During those 7 days buyers can either
a) agree to cancel the order with no penalty to the seller
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | DadsAFOL | | Posted: | Apr 16, 2014 11:59 | | Subject: | Re: OCS* | | Viewed: | 42 times | | Topic: | Suggestions | |
|
| In Suggestions, enig writes:
| | In Suggestions, DadsAFOL writes:
| | In Suggestions, enig writes:
| | OCS - Order Cancelling Seller
Sorry for cancelling my previous suggestion. By including some additional things
I made it unclear, and responses were focused on totally the wrong point.
Suggestion - make it impossible for sellers to approve order cancel requests
that they themselves initiate, for a period of 7 days.
Reasons? Most of the time it is one of the two:
* they want to avoid getting slapped with NRS if they dont think the order is
worth their time. No order, no trouble.
* they want to avoid bad feedback if order goes south. Once again - no order,
no bad feedback.
Forum is full of buyers complaining that sellers cancelled their orders, and
buyers are powerless to do anything about it.
During those 7 days buyers can either
a) agree to cancel the order with no penalty to the seller
b) agree to cancel the order but with OCS consequence to the seller
c) not agree to cancel the order
If no response from buyer in 7 days then seller can either approve the OCR of
the order himself or start an NPB.
3 or 5 or 10 OCS - seller privileges are either revoked, or suspended until some
of them "expire"
THIS IS A GENERAL IDEA. There are so many nuances to discuss how this would affect
an endless aspects of selling from A to Z. I am aware of probably most of them,
but it would take me half of day to cover all of them straight away.
Vote YES if you think that sellers should not have the power to cancel
any orders as they wish (with no consequences), vote NO if you dont think
it's an issue.
Thanks!
|
No, its a customer service issue. If my buyer and I mutually agree to cancel
an order, it needs to go away immediately, not hang out there 7 days. Plus if
the 7 days crosses a month end, you pay BL fees on the to-be-cancelled order.
-Jason
|
During those 7 days buyers can either
a) agree to cancel the order with no penalty to the seller
|
You are missing the point - buyers want the seller to "take care of it". They
don't want to log back in and go through a series of screens and confirm
what they already asked for. This is customer service. I also think that sellers
should be able to add parts to a buyer's existing order (i.e. "do you happen
to have xxx that you can add for me?), but I won't derail your thread further.
-Jason
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | Brettj666 | | Posted: | Apr 16, 2014 12:02 | | Subject: | Re: OCS* | | Viewed: | 31 times | | Topic: | Suggestions | |
|
| In Suggestions, DadsAFOL writes:
| | In Suggestions, enig writes:
| | In Suggestions, DadsAFOL writes:
| | In Suggestions, enig writes:
| | OCS - Order Cancelling Seller
Sorry for cancelling my previous suggestion. By including some additional things
I made it unclear, and responses were focused on totally the wrong point.
Suggestion - make it impossible for sellers to approve order cancel requests
that they themselves initiate, for a period of 7 days.
Reasons? Most of the time it is one of the two:
* they want to avoid getting slapped with NRS if they dont think the order is
worth their time. No order, no trouble.
* they want to avoid bad feedback if order goes south. Once again - no order,
no bad feedback.
Forum is full of buyers complaining that sellers cancelled their orders, and
buyers are powerless to do anything about it.
During those 7 days buyers can either
a) agree to cancel the order with no penalty to the seller
b) agree to cancel the order but with OCS consequence to the seller
c) not agree to cancel the order
If no response from buyer in 7 days then seller can either approve the OCR of
the order himself or start an NPB.
3 or 5 or 10 OCS - seller privileges are either revoked, or suspended until some
of them "expire"
THIS IS A GENERAL IDEA. There are so many nuances to discuss how this would affect
an endless aspects of selling from A to Z. I am aware of probably most of them,
but it would take me half of day to cover all of them straight away.
Vote YES if you think that sellers should not have the power to cancel
any orders as they wish (with no consequences), vote NO if you dont think
it's an issue.
Thanks!
|
No, its a customer service issue. If my buyer and I mutually agree to cancel
an order, it needs to go away immediately, not hang out there 7 days. Plus if
the 7 days crosses a month end, you pay BL fees on the to-be-cancelled order.
-Jason
|
During those 7 days buyers can either
a) agree to cancel the order with no penalty to the seller
|
You are missing the point - buyers want the seller to "take care of it". They
don't want to log back in and go through a series of screens and confirm
what they already asked for. This is customer service. I also think that sellers
should be able to add parts to a buyer's existing order (i.e. "do you happen
to have xxx that you can add for me?), but I won't derail your thread further.
-Jason
|
I took his suggestion to mean 'unilaterally decide to cancel', ie without
permission of the buyer.
|
|
|
| | | | | | | | | | | | | | | | | |
| | | | | | | | | | | Author: | enig | | Posted: | Apr 16, 2014 12:07 | | Subject: | Re: OCS* | | Viewed: | 41 times | | Topic: | Suggestions | |
|
| In Suggestions, DadsAFOL writes:
| | In Suggestions, enig writes:
| | In Suggestions, DadsAFOL writes:
| | In Suggestions, enig writes:
| | OCS - Order Cancelling Seller
Sorry for cancelling my previous suggestion. By including some additional things
I made it unclear, and responses were focused on totally the wrong point.
Suggestion - make it impossible for sellers to approve order cancel requests
that they themselves initiate, for a period of 7 days.
Reasons? Most of the time it is one of the two:
* they want to avoid getting slapped with NRS if they dont think the order is
worth their time. No order, no trouble.
* they want to avoid bad feedback if order goes south. Once again - no order,
no bad feedback.
Forum is full of buyers complaining that sellers cancelled their orders, and
buyers are powerless to do anything about it.
During those 7 days buyers can either
a) agree to cancel the order with no penalty to the seller
b) agree to cancel the order but with OCS consequence to the seller
c) not agree to cancel the order
If no response from buyer in 7 days then seller can either approve the OCR of
the order himself or start an NPB.
3 or 5 or 10 OCS - seller privileges are either revoked, or suspended until some
of them "expire"
THIS IS A GENERAL IDEA. There are so many nuances to discuss how this would affect
an endless aspects of selling from A to Z. I am aware of probably most of them,
but it would take me half of day to cover all of them straight away.
Vote YES if you think that sellers should not have the power to cancel
any orders as they wish (with no consequences), vote NO if you dont think
it's an issue.
Thanks!
|
No, its a customer service issue. If my buyer and I mutually agree to cancel
an order, it needs to go away immediately, not hang out there 7 days. Plus if
the 7 days crosses a month end, you pay BL fees on the to-be-cancelled order.
-Jason
|
During those 7 days buyers can either
a) agree to cancel the order with no penalty to the seller
|
You are missing the point - buyers want the seller to "take care of it". They
don't want to log back in and go through a series of screens and confirm
what they already asked for. This is customer service.
|
I get what you are saying. But how do you prevent sellers from doing unsolicited
order cancellations?
Yes I agree that order cancellation, the way it is now, is not very buyer-friendly
process. That could be taken care of by making it easier for buyers to do it.
It should be a two-click solution either from the order screen, or straight from
the order list.
| | I also think that sellers
should be able to add parts to a buyer's existing order (i.e. "do you happen
to have xxx that you can add for me?), but I won't derail your thread further.
-Jason
|
Yes, and yes.
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