| Discussion Forum: Thread 155333 |
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| | | Author: | MidwayPete  | | Posted: | Jul 14, 2013 19:38 | | Subject: | How to contact the site administrator | | Viewed: | 158 times | | Topic: | Suggestions | | Status: | Discarded | |
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| I ran into a glitch on the site and got this notice:
"An error occurred on the server when processing the URL. Please contact the
Bricklink Administrator with your user name, the page you were on and what you
were doing at the time. Screenshots are also helpful in debugging problems on
the site."
Figuring out how to contact the Bricklink Administrator took me more than a few
minutes. I'm not a newbie, but I guess I've never had to email the admin
before. Perhaps I am missing something blindingly obvious, but I will risk embarrassing
myself to admit that I was not able to find the admin's contact information.
I suppose I could have tried emailing admin@bricklink.com, but I shouldn't
need to guess at the administrator's email address.
If the Admin wants people to contact him or her with information about glitches,
perhaps the Admin's email address should appear as part of the error message.
The home page gives the Admin's twitter handle. That's no help to someone
who is not on twitter.
I ended up going to the Help center. A new user might think that information
about giving feedback to the administrator might be under "Feedback," but that
would be wrong. "General" and "New User Tutorial" are similarly incorrect. "About
Bricklink" doesn't help, either.
It shouldn't take this much effort for a user to try to report a bug in the
system.
Now, go ahead and point out how the
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| | | | | Author: | MidwayPete | | Posted: | Jul 14, 2013 19:47 | | Subject: | Re: How to contact the site administrator | | Viewed: | 48 times | | Topic: | Suggestions | |
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| Whoops, I clipped my message before posting it. Meant to end with:
| | Now, go ahead and point out how the Admin's contact info is at the top of the main page and I am an idiot.
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| | | | | | | Author: | kzinti | | Posted: | Jul 14, 2013 20:02 | | Subject: | Re: How to contact the site administrator | | Viewed: | 66 times | | Topic: | Suggestions | |
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| In Suggestions, MidwayPete writes:
| | Whoops, I clipped my message before posting it. Meant to end with:
| | Now, go ahead and point out how the Admin's contact info is at the top of the main page and I am an idiot.
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Would have suggested going through the help desk if nothing else.
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| | | | | Author: | Brickwilbo | | Posted: | Jul 15, 2013 12:25 | | Subject: | Re: How to contact the site administrator | | Viewed: | 46 times | | Topic: | Suggestions | |
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| In Suggestions, MidwayPete writes:
| | Figuring out how to contact the Bricklink Administrator took me more than a few
minutes. I'm not a newbie, but I guess I've never had to email the admin
before. Perhaps I am missing something blindingly obvious, but I will risk embarrassing
myself to admit that I was not able to find the admin's contact information. http://www.bricklink.com/helpDesk.asp
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USA, Minnesota
Netherlands, Gelderland
