| Discussion Forum: Thread 139906 |
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| | | Author: | aftepes  | | Posted: | Sep 18, 2012 08:50 | | Subject: | Inconsistencies between NPB and NRS/NSS | | Viewed: | 147 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| After waiting a week, an NPB, NRS, or NSS can be filed on a problem order.
To complete an NRS or NSS, two weeks must go by before they can be completed
and the order cancelled.
On the other hand, an NPB can be completed after one week if no response is provided.
(Two weeks if the buyer does respond, but still doesn't pay.)
I get that while an NPB is in progress, goods are being tied up which could be
potentially sold to another buyer. On the other hand, my money is essentially
being tied up while waiting for the NRS to be completed. Since each submitted
order is a contract, I have to wait until the order is cancelled before my earmarked
funds are freed up and I can move on to a different shop to purchase my goods
without fear of a seller waking up and finally deciding to sell to me.
So my suggestion is that all three processes operate in a similar manner. If
after one week, the complaint is not addressed by the other party, then the appropriate
complaint can be completed and the order cancelled. If the the complaint is addressed
by the other party within one week, then after two weeks of a lack of resolution
then the complaint can be completed and the order cancelled. By utilizing similar
processes for buyer and seller problem resolutions, the site reinforces that
both party's rights are equal and the need for responding to issues is not more
vital than the other's.
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| | | | | Author: | yorbrick | | Posted: | Sep 18, 2012 09:00 | | Subject: | (Cancelled) | | Viewed: | 35 times | | Topic: | Suggestions | |
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| | (Cancelled) |
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| | | | | | | Author: | aftepes | | Posted: | Sep 18, 2012 09:04 | | Subject: | Re: Inconsistencies between NPB and NRS/NSS | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, mabccc writes:
| | Payment is instant with PayPal. Whereas sending items takes time.
Isn't that why there is a difference in the timings?
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Payment is not always instantaneous. Some sellers accept check and money orders.
But that still doesn't explain why an NRS takes two weeks to complete, only why
some extra consideration is provided for NSS's. Still, why should two weeks go
by without a single word about an invoice after an NRS is filed? It takes one
week after the order is filed to file the NRS. So we are tying buyer's money
up for three weeks to go from order submission and earmarking funding to relieving
the buyer's burden of completing the order. Whereas the seller's inventory is
only held for two weeks during a "silent" NPB process.
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| | | | | | | Author: | bagelboybugle | | Posted: | Sep 18, 2012 09:05 | | Subject: | Re: Inconsistencies between NPB and NRS/NSS | | Viewed: | 38 times | | Topic: | Suggestions | |
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| In Suggestions, mabccc writes:
| | Payment is instant with PayPal. Whereas sending items takes time.
Isn't that why there is a difference in the timings?
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probably, but, I think the point being made by the OP is in the event where a
seller isnt issuing an invoice or responding to queries at all prior to an invoice.
If so, I think he has a very valid point and perhaps it would be a good idea
to consider updating the dispute console to account for the inconsistency stated.
Gareth
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| | | | | Author: | lmeyer | | Posted: | Sep 18, 2012 14:48 | | Subject: | Re: Inconsistencies between NPB and NRS/NSS | | Viewed: | 36 times | | Topic: | Suggestions | |
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| I believe the primary reason an NSS takes longer is because of potential shipping
delays. Especially international shipping.
In Suggestions, aftepes writes:
| | After waiting a week, an NPB, NRS, or NSS can be filed on a problem order.
To complete an NRS or NSS, two weeks must go by before they can be completed
and the order cancelled.
On the other hand, an NPB can be completed after one week if no response is provided.
(Two weeks if the buyer does respond, but still doesn't pay.)
I get that while an NPB is in progress, goods are being tied up which could be
potentially sold to another buyer. On the other hand, my money is essentially
being tied up while waiting for the NRS to be completed. Since each submitted
order is a contract, I have to wait until the order is cancelled before my earmarked
funds are freed up and I can move on to a different shop to purchase my goods
without fear of a seller waking up and finally deciding to sell to me.
So my suggestion is that all three processes operate in a similar manner. If
after one week, the complaint is not addressed by the other party, then the appropriate
complaint can be completed and the order cancelled. If the the complaint is addressed
by the other party within one week, then after two weeks of a lack of resolution
then the complaint can be completed and the order cancelled. By utilizing similar
processes for buyer and seller problem resolutions, the site reinforces that
both party's rights are equal and the need for responding to issues is not more
vital than the other's.
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| | | | | | | Author: | aftepes | | Posted: | Sep 18, 2012 16:15 | | Subject: | Re: Inconsistencies between NPB and NRS/NSS | | Viewed: | 33 times | | Topic: | Suggestions | |
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| In Suggestions, lmeyer writes:
| | I believe the primary reason an NSS takes longer is because of potential shipping
delays. Especially international shipping.
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I received a private message stating the same thing. I have no problems conceding
that issues with shipping may be due to the actual physical act of the postal
service delivering the product. And maybe two weeks to complete an NSS isn't
fair to the seller. However, I still stand by the concern that the processes
for an NPB and an NRS need to be the same.
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USA, Maryland
United Kingdom, England
