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| | | Author: | renhoffman  | | Posted: | Sep 18, 2012 02:45 | | Subject: | NPB/NSS process is too complex | | Viewed: | 180 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| I suggest two things to simplify this process...
1)please add a link on the order screen for problem orders to the "retract order"
page for that order. This link should only show up if the the order has been
activated as NPB, NSS, or NRS. As it is now, I have to scroll to the order, maybe
several pages, copy the order number, go to the problem page, and paste the number,
hit enter...etc.
2)Please add an alert to the "my action items" part of the "My Bricklink" page
for orders that are in the NPB, NSS, and NRS and are ready for actions, or that
can be updated. Messages from buyers/sellers in reference to orders that are
in NPB, NSS, or NRS status should show up here. As it is now, I have to remember
that an order has been activated, and remember to check it after a week, there
is no alert of any kind that I know of.
These updates would really help simplify these problematic, and already time
consuming orders.
Thanks so much,
Darren
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| | | | | Author: | DallasBricks | | Posted: | Sep 18, 2012 08:26 | | Subject: | Re: NPB/NSS process is too complex | | Viewed: | 49 times | | Topic: | Suggestions | |
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| I agree. Cutting and pasting is so 80's. It should be a link that takes you
directly to the problem's page with the appropriate order loaded. The timing
alerts would also be nice.
David
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| | | | | Author: | Give.Me.A.Brick | | Posted: | Sep 19, 2012 08:52 | | Subject: | Re: NPB/NSS process is too complex | | Viewed: | 42 times | | Topic: | Suggestions | |
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| In Suggestions, renhoffman writes:
| | I suggest two things to simplify this process...
1)please add a link on the order screen for problem orders to the "retract order"
page for that order. This link should only show up if the the order has been
activated as NPB, NSS, or NRS. As it is now, I have to scroll to the order, maybe
several pages, copy the order number, go to the problem page, and paste the number,
hit enter...etc.
2)Please add an alert to the "my action items" part of the "My Bricklink" page
for orders that are in the NPB, NSS, and NRS and are ready for actions, or that
can be updated. Messages from buyers/sellers in reference to orders that are
in NPB, NSS, or NRS status should show up here. As it is now, I have to remember
that an order has been activated, and remember to check it after a week, there
is no alert of any kind that I know of.
These updates would really help simplify these problematic, and already time
consuming orders.
Thanks so much,
Darren
|
Have been thinking the same thing too and of course voted a big YES. And while
we're at it, 14 days to complete a NPB and return your items to your Inventory
is way too much time, it should be narrowed to 7 days at most -- I can see why
MANY sellers don't even bother filling a NPB, they just cancel the order.
Thank you,
Paulo-Renato
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| | | | | | | Author: | therobo | | Posted: | Sep 19, 2012 09:34 | | Subject: | Re: NPB/NSS process is too complex | | Viewed: | 39 times | | Topic: | Suggestions | |
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| In Suggestions, paulorenato writes:
| | And while
we're at it, 14 days to complete a NPB and return your items to your Inventory
is way too much time, it should be narrowed to 7 days at most -- I can see why
MANY sellers don't even bother filling a NPB, they just cancel the order.
Thank you,
Paulo-Renato
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Hi,
I strongly disagree.
7 days to pay and another 7 days after a reminder (NPB) is not too much.
Would you like your electricity to cut off if you don't pay after 7 days?
Ronald
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| | | | | | | | | Author: | Give.Me.A.Brick | | Posted: | Sep 19, 2012 11:00 | | Subject: | Re: NPB/NSS process is too complex | | Viewed: | 36 times | | Topic: | Suggestions | |
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| In Suggestions, therobo writes:
| | In Suggestions, paulorenato writes:
| | And while
we're at it, 14 days to complete a NPB and return your items to your Inventory
is way too much time, it should be narrowed to 7 days at most -- I can see why
MANY sellers don't even bother filling a NPB, they just cancel the order.
Thank you,
Paulo-Renato
|
Hi,
I strongly disagree.
7 days to pay and another 7 days after a reminder (NPB) is not too much.
Would you like your electricity to cut off if you don't pay after 7 days?
Ronald
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Hi Ronald,
That's OK to disagree 
| | Would you like your electricity to cut off if you don't pay after 7 days?
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No. But it is not quiet the same, is it?
How much time does other venues like S@H, Amazon, TRU, hold up for your Credit
Card to be cleared? I know BrickLink is different, friendly and all, but there's
always something to be learned. (S@H cancels the order almost immediately while
Amazon does it in 6 days, I think. And none of them reserve the items
for you in the time being of non-cleared payment!)
Cheers,
Paulo-Renato
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| | | | | | | | | | | Author: | aftepes | | Posted: | Sep 19, 2012 11:28 | | Subject: | Re: NPB/NSS process is too complex | | Viewed: | 37 times | | Topic: | Suggestions | |
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| In Suggestions, paulorenato writes:
| | No. But it is not quiet the same, is it?
How much time does other venues like S@H, Amazon, TRU, hold up for your Credit
Card to be cleared? I know BrickLink is different, friendly and all, but there's
always something to be learned. (S@H cancels the order almost immediately while
Amazon does it in 6 days, I think. And none of them reserve the items
for you in the time being of non-cleared payment!)
Cheers,
Paulo-Renato
|
S@H, Amazon, and the like are different animals than BrickLink. Those other venues
demand immediate checkout without any delays between order submission and payment.
At BrickLink, there is a period of time between the order submission and the
invoice for payment. So it's a completely different set of circumstances. If
the buyer's and seller's schedules don't align correctly, there may be some delays
in payment.
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| | | | | | | | | | | | | Author: | Give.Me.A.Brick | | Posted: | Sep 19, 2012 12:41 | | Subject: | Re: NPB/NSS process is too complex | | Viewed: | 30 times | | Topic: | Suggestions | |
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| In Suggestions, aftepes writes:
| | In Suggestions, paulorenato writes:
| | No. But it is not quiet the same, is it?
How much time does other venues like S@H, Amazon, TRU, hold up for your Credit
Card to be cleared? I know BrickLink is different, friendly and all, but there's
always something to be learned. (S@H cancels the order almost immediately while
Amazon does it in 6 days, I think. And none of them reserve the items
for you in the time being of non-cleared payment!)
Cheers,
Paulo-Renato
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S@H, Amazon, and the like are different animals than BrickLink. Those other venues
demand immediate checkout without any delays between order submission and payment.
|
Yes, but they allow a certain time for your CC to be cleared -- how long is that?
| | At BrickLink, there is a period of time between the order submission and the
invoice for payment. So it's a completely different set of circumstances. If
the buyer's and seller's schedules don't align correctly, there may be some delays
in payment.
|
Wait, we are talking about hours, maybe what, 1 or 2 days? I don't think a delay
of 10 days without any communication is fair.
Currently Bricklink allows one Buyer to make an order at your store without paying
for 6.99(1) days adding one 0.10 part on the 6.99th day and thus getting more
6.99 free days before you can initiate a NPB(2). Theorically, at the current
system you can't even initiate a NPB as long as the buyer keeps updating the
order(3). The only way to circumvent that is for you to LIE and mark the order
as PACKED.
This just doesn't seem right to me.
(1) Take 6.99 days ~= 6 days, 23 hours, 59 minutes, 59 seconds.
(2) Maybe it even allows adding items after a NPB has been initiated?
(3) This is another flaw: NPB proccess when no communication has taken place
should count from the date the order was first placed rather than the last addition.
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| | | | | | | | | | | | | | | Author: | therobo | | Posted: | Sep 19, 2012 13:16 | | Subject: | Re: NPB/NSS process is too complex | | Viewed: | 39 times | | Topic: | Suggestions | |
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| In Suggestions, paulorenato writes:
| | In Suggestions, aftepes writes:
| | In Suggestions, paulorenato writes:
| | No. But it is not quiet the same, is it?
|
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It is.
You get an invoice on both, here and for your electricity and the vendor has
to wait until you pay in the given time limit. If you don't pay, you get a reminder
(at BL the reminder is called NPB alert). If you also don't pay within the time
limit given with the reminder, you have to live with the consequences.
The fact that BL demands to wait 7 days before the reminder can be sent implies
that 7 days is a reasonable time to get paid, isn't it?
With the reminder you'll get another 7 days.
What's unreasonable with this time frame?
| | | | | |
How much time does other venues like S@H, Amazon, TRU, hold up for your Credit
Card to be cleared? I know BrickLink is different, friendly and all, but there's
always something to be learned. (S@H cancels the order almost immediately while
Amazon does it in 6 days, I think. And none of them reserve the items
for you in the time being of non-cleared payment!)
Cheers,
Paulo-Renato
|
S@H, Amazon, and the like are different animals than BrickLink. Those other venues
demand immediate checkout without any delays between order submission and payment.
|
Yes, but they allow a certain time for your CC to be cleared -- how long is that?
| | At BrickLink, there is a period of time between the order submission and the
invoice for payment. So it's a completely different set of circumstances. If
the buyer's and seller's schedules don't align correctly, there may be some delays
in payment.
|
Wait, we are talking about hours, maybe what, 1 or 2 days? I don't think a delay
of 10 days without any communication is fair.
Currently Bricklink allows one Buyer to make an order at your store without paying
for 6.99(1) days adding one 0.10 part on the 6.99th day and thus getting more
6.99 free days before you can initiate a NPB(2).
|
Set the order to packed after sending the invoice and the buyer cannot add anything.
Too simple for you?
| | Theorically, at the current
system you can't even initiate a NPB as long as the buyer keeps updating the
order(3). The only way to circumvent that is for you to LIE and mark the order
as PACKED.
|
If the order IS packed there's no lying.
Chances that a buyer does not pay is less than 0.1%
Btw. the suggested BL order procedure is that you have verified (=picked) the
items BFEORE you send an invoice
http://www.bricklink.com/help.asp?helpID=41
| |
This just doesn't seem right to me.
(1) Take 6.99 days ~= 6 days, 23 hours, 59 minutes, 59 seconds.
(2) Maybe it even allows adding items after a NPB has been initiated?
|
"After filing the Non-Paying Buyer Alert, the order status will change to
NPB and the buyer will not be able to submit any new or additional orders in
the seller's store.
http://www.bricklink.com/help.asp?helpID=72
| |
(3) This is another flaw: NPB proccess when no communication has taken place
should count from the date the order was first placed rather than the last addition.
|
Again, set the order to packed and you'll get no order additions.
The REAL flaw is that the time for filing an NPB starts with the order date/time
and not with the invoice date/time. This allows sellers to send an invoice 7
days after order date/time and immediately filing an NPB afterwards.
Ronald
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| | | | | | | | | | | | | | | | | Author: | Give.Me.A.Brick | | Posted: | Sep 19, 2012 14:09 | | Subject: | Re: NPB/NSS process is too complex | | Viewed: | 47 times | | Topic: | Suggestions | |
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| Hi again Ronald,
Really good post!
In Suggestions, therobo writes:
| | In Suggestions, paulorenato writes:
| | In Suggestions, aftepes writes:
| | In Suggestions, paulorenato writes:
| | No. But it is not quiet the same, is it?
|
|
|
It is.
You get an invoice on both, here and for your electricity and the vendor has
to wait until you pay in the given time limit. If you don't pay, you get a reminder
(at BL the reminder is called NPB alert). If you also don't pay within the time
limit given with the reminder, you have to live with the consequences.
The fact that BL demands to wait 7 days before the reminder can be sent implies
that 7 days is a reasonable time to get paid, isn't it?
With the reminder you'll get another 7 days.
|
The difference I was thinking was that while electricity is a "primary" good,
Lego isn't.
When you go to TRU buying some Lego you expect to pay it at the Checkout, not
within 10 days or so. Not sure why buying online should be much different.
If I can't afford to buy something, well, I'm afraid I won't.
| | What's unreasonable with this time frame?
|
Nothing. But the comparision is again leg shorted. It's not that I'm preventing
them to sell the electricity to someone else...
Please note that I don't mind delayed payments, I do mind NOT knowing if I will
ever get payed for the items that are tied up for no one to see. So as long as
the buyer communicates I don't mind waiting 10, 20, 30 or even more days. Had
a couple of those already and they are very welcome.
| | | | Wait, we are talking about hours, maybe what, 1 or 2 days? I don't think a delay
of 10 days without any communication is fair.
Currently Bricklink allows one Buyer to make an order at your store without paying
for 6.99(1) days adding one 0.10 part on the 6.99th day and thus getting more
6.99 free days before you can initiate a NPB(2).
|
Set the order to packed after sending the invoice and the buyer cannot add anything.
Too simple for you?
|
Not too simple, simply not true (see more below about the Packed status).
| | | | Theorically, at the current
system you can't even initiate a NPB as long as the buyer keeps updating the
order(3). The only way to circumvent that is for you to LIE and mark the order
as PACKED.
|
If the order IS packed there's no lying.
Chances that a buyer does not pay is less than 0.1%
Btw. the suggested BL order procedure is that you have verified (=picked) the
items BFEORE you send an invoice
http://www.bricklink.com/help.asp?helpID=41
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Well, but Verified doesn't mean necessarily Picked, let alone Packed. I usually
verify before Invoice, but won't pick the items before payment. I see Picked
close (just prior) to Packed, while Verified means Ready to me. If BL would suggest
that one Packs the order before Invoice (I don't read it that way), the Ready
status would be obsolete and Packed should appear before Paid on the drop box
menu. So, given that Packed appears after Paid on said dropbox I take that BL
actually suggests sellers to Pack after been Paid.
| | | | (2) Maybe it even allows adding items after a NPB has been initiated?
|
"After filing the Non-Paying Buyer Alert, the order status will change to
NPB and the buyer will not be able to submit any new or additional orders in
the seller's store.
http://www.bricklink.com/help.asp?helpID=72
|
Thank you
| | | | (3) This is another flaw: NPB proccess when no communication has taken place
should count from the date the order was first placed rather than the last addition.
|
Again, set the order to packed and you'll get no order additions.
The REAL flaw is that the time for filing an NPB starts with the order date/time
and not with the invoice date/time. This allows sellers to send an invoice 7
days after order date/time and immediately filing an NPB afterwards.
|
Good point! Never notice that, lol, guess I Invoice too fast
Thank you for your always constructive ideas,
Paulo-Renato
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| | | | | | | | | | | | | | | | | | | Author: | randyf | | Posted: | Sep 19, 2012 15:54 | | Subject: | Re: NPB/NSS process is too complex | | Viewed: | 68 times | | Topic: | Suggestions | |
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| In Suggestions, paulorenato writes:
{snippy-snip}
| | Nothing. But the comparision is again leg shorted. It's not that I'm preventing them to sell the electricity to someone else...
|
Nope, you're not. But you *have* already used it before you get billed, so the
electricity distributor/generator are out of their "goods" before even being
paid. That is worse than the BL system anyday where your items may be tied up,
but at least you still have them!
Cheers,
Randy
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| | | | | Author: | therobo | | Posted: | Sep 19, 2012 09:30 | | Subject: | Re: NPB/NSS process is too complex | | Viewed: | 43 times | | Topic: | Suggestions | |
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| In Suggestions, renhoffman writes:
| | I suggest two things to simplify this process...
1)please add a link on the order screen for problem orders to the "retract order"
page for that order. This link should only show up if the the order has been
activated as NPB, NSS, or NRS. As it is now, I have to scroll to the order, maybe
several pages, copy the order number, go to the problem page, and paste the number,
hit enter...etc.
|
Darren,
this link already exists.
In the upper left part of the order header (in the order detail list) there's
a link [Problem Order] if the order is in NPB/NRS/NSS/Cancelled status.
| |
2)Please add an alert to the "my action items" part of the "My Bricklink" page
for orders that are in the NPB, NSS, and NRS and are ready for actions, or that
can be updated.
|
Very good idea 
Ronald
| | Messages from buyers/sellers in reference to orders that are
in NPB, NSS, or NRS status should show up here. As it is now, I have to remember
that an order has been activated, and remember to check it after a week, there
is no alert of any kind that I know of.
These updates would really help simplify these problematic, and already time
consuming orders.
Thanks so much,
Darren
|
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| | | | | | | Author: | renhoffman | | Posted: | Sep 19, 2012 10:14 | | Subject: | Re: NPB/NSS process is too complex | | Viewed: | 41 times | | Topic: | Suggestions | |
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| | | Darren,
this link already exists.
In the upper left part of the order header (in the order detail list) there's
a link [Problem Order] if the order is in NPB/NRS/NSS/Cancelled status.
|
So it does, I can see it now .
Thanks,
Darren
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