Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | randyf  | | Posted: | Apr 17, 2024 12:29 | | Subject: | Re: Sent an email to support 2.5 months ago | | Viewed: | 44 times | | Topic: | Help | |
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| In Help, Poncke writes:
| | I sent a ticket to support two and a half months ago and still havent received
a reply
I do not have enough words to express my frustration about this.
There is no ticket system, no ticket reference, not even an option to see the
ticket I logged, no option to follow up. Just absolutely nothing, and this place
is owned by Lego.
Baffling is an understatement.
How do I get a reply from bricklink?
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I wouldn't worry about it too much. Help is on the way. 
https://www.bricklink.com/message.asp?ID=1442600
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| Author: | randyf | | Posted: | Apr 16, 2024 21:58 | | Subject: | Inventory Change Request for Set 2445-1 | | Viewed: | 23 times | | Topic: | Inventories Requests (Entry) | | Status: | Open | |
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| Please make changes to the following inventory:
* Change 1 Part Dark Orange {4010px1 Duplo Cow Adult, Black Eyes to 4010pb01 Duplo Cow Adult, Black and White Eyes}
Comments from Submitter:
https://www.bricklink.com/message.asp?ID=1465048
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| Author: | randyf | | Posted: | Apr 16, 2024 20:11 | | Subject: | Re: Inventory Change Request for Set 70404-1 | | Viewed: | 18 times | | Topic: | Inventories Requests | |
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| In Inventories Requests, randyf writes:
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| Author: | randyf | | Posted: | Apr 16, 2024 16:48 | | Subject: | Re: Inventory Change Request for Set 70404-1 | | Viewed: | 24 times | | Topic: | Inventories Requests | |
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| In Inventories Requests, Saitobricks.ca writes:
| | Please make changes to the following inventory:
* Delete 1 Part 30237 Black Brick, Modified 1 x 2 with Clip (Vertical Grip) (Undetermined Type)
* Delete 8 Part 30237 Dark Bluish Gray Brick, Modified 1 x 2 with Clip (Vertical Grip) (Undetermined Type)
* Add 1 Part 30237a Black Brick, Modified 1 x 2 with Split U Clip Thick (Vertical Grip)
* Add 8 Part 30237a Dark Bluish Gray Brick, Modified 1 x 2 with Split U Clip Thick (Vertical Grip)
Comments from Submitter:
I own a copy of this set and the u clip is the variant included.
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Requests accepted.
Sealed set unboxing and build showing the 30237a variants:
https://brickshelf.com/cgi-bin/gallery.cgi?f=539712
https://brickshelf.com/cgi-bin/gallery.cgi?i=6031525
https://brickshelf.com/cgi-bin/gallery.cgi?i=6031531
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| Author: | randyf | | Posted: | Apr 16, 2024 16:08 | | Subject: | Re: Inventory Change Request for Set 30131-1 | | Viewed: | 20 times | | Topic: | Inventories Requests | |
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| In Inventories Requests, Saitobricks.ca writes:
| | Please make changes to the following inventory:
* Delete 3 Part 3794 Reddish Brown Plate, Modified 1 x 2 with 1 Stud, Jumper (Undetermined Type)
* Add 3 Part 3794a Reddish Brown Plate, Modified 1 x 2 with 1 Stud without Groove (Jumper)
Comments from Submitter:
As you can see in the item picture the without groove variant is clearly included.
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We do not use set images for change requests.
However, this request will be accepted due to finding evidence of 3794a from
a sealed set opening and review:
https://youtu.be/z_u3zN5-c2U?t=39
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| Author: | randyf | | Posted: | Apr 16, 2024 15:38 | | Subject: | Re: Inventory Change Request for Set 70402-1 | | Viewed: | 14 times | | Topic: | Inventories Requests | |
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| In Inventories Requests, Saitobricks.ca writes:
| | Please make changes to the following inventory:
* Delete 2 Part 30237 Dark Bluish Gray Brick, Modified 1 x 2 with Clip (Vertical Grip) (Undetermined Type) (match ID 1)
* Add 2 Part 30237a Dark Bluish Gray Brick, Modified 1 x 2 with Split U Clip Thick (Vertical Grip) (match ID 1)
Comments from Submitter:
If alternate item is the round clip the real alternative to the undetermined clip is the U clip. Plus I own a copy of this set and the u clip is the one included.(I bought the whole sub series -1 set)
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Request accepted.
30237a shown in the unboxing and build here:
https://youtu.be/Qj3AwKE_Xt8?t=278
30237b shown in the unboxing and build here:
https://brickshelf.com/cgi-bin/gallery.cgi?f=538286
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| Author: | randyf | | Posted: | Apr 16, 2024 14:54 | | Subject: | Re: Inventory Change Request for Set 70400-1 | | Viewed: | 27 times | | Topic: | Inventories Requests | |
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| In Inventories Requests, Saitobricks.ca writes:
| | Please make changes to the following inventory:
* Delete 3 Part 3794 Tan Plate, Modified 1 x 2 with 1 Stud, Jumper (Undetermined Type) (Alternate) (match ID 1)
Comments from Submitter:
I don’t know how this works but if you think about it, a undetermined type can’t be a alternate item.
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There is plenty of easily found video evidence to support the 'b' variant
of the jumper, so that one is okay.
And here is proof of the 'a' variant of the jumper:
https://brickshelf.com/cgi-bin/gallery.cgi?f=537604
Specifically
https://brickshelf.com/cgi-bin/gallery.cgi?i=6003391
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| Author: | randyf | | Posted: | Apr 16, 2024 13:17 | | Subject: | Re: Help desk not responding | | Viewed: | 45 times | | Topic: | General | |
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| https://www.bricklink.com/message.asp?ID=1442600
In General, Swatson217 writes:
| | I finally sent an email to Lego corporate asking them to address this situation.
Maybe if all sellers send them emails, they will at least communicate SOMETHING
about the situation. It is really poor business practice to have this problem
continuing for so long when you have sellers paying fees every month.
In General, uticabrix writes:
| | In General, bricksinbloom writes:
| | How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
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You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service. 
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| Author: | randyf | | Posted: | Apr 15, 2024 15:42 | | Subject: | Re: Inventory Change Request for Set 3508-1 | | Viewed: | 23 times | | Topic: | Inventories Requests | |
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| In Inventories Requests, randyf writes:
| | Please make changes to the following inventory:
* Change 10 Part Black {2493 Window 1 x 4 x 5 (Undetermined Type) to 2493b Window 1 x 4 x 5 with Hollow Studs}
Comments from Submitter:
From sealed set images provided by member zorbanj.
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| Author: | randyf | | Posted: | Apr 15, 2024 15:39 | | Subject: | Inventory Change Request for Set 3508-1 | | Viewed: | 30 times | | Topic: | Inventories Requests (Entry) | | Status: | Open | |
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| Please make changes to the following inventory:
* Change 10 Part Black {2493 Window 1 x 4 x 5 (Undetermined Type) to 2493b Window 1 x 4 x 5 with Hollow Studs}
Comments from Submitter:
From sealed set images provided by member zorbanj.
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| Author: | randyf | | Posted: | Apr 15, 2024 15:21 | | Subject: | Re: Inventory Change Request for Set 70401-1 | | Viewed: | 23 times | | Topic: | Inventories Requests | |
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| In Inventories Requests, Saitobricks.ca writes:
| | Please make changes to the following inventory:
* Delete 1 Part 30237 Dark Bluish Gray Brick, Modified 1 x 2 with Clip (Vertical Grip) (Undetermined Type) (match ID 1)
* Add 1 Part 30237a Dark Bluish Gray Brick, Modified 1 x 2 with Split U Clip Thick (Vertical Grip) (match ID 1)
Comments from Submitter:
If alternate item is the round clip the real alternative to the undetermined clip is the U clip. Plus I own a copy of this set and the u clip is the one included.
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Request accepted.
30237a shown in the unboxing and build here:
https://youtu.be/XZcXG0lg9Tk?t=123
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| Author: | randyf | | Posted: | Apr 15, 2024 14:57 | | Subject: | Re: Inventory Change Request for Set 1295-1 | | Viewed: | 22 times | | Topic: | Inventories Requests | |
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| In Inventories Requests, Saitobricks.ca writes:
| | Please make changes to the following inventory:
* Delete 1 Part 6152 Trans-Dark Blue Windscreen 6 x 4 x 1 1/3 (Undetermined Type)
* Add 1 Part 6152a Trans-Dark Blue Windscreen 6 x 4 x 1 1/3 with Bottom Tabs and Hollow Studs
Comments from Submitter:
Item picture shows hollow stud variant. Brick set does as well. Pic to follow.
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Variants have to be proven with sealed set contents or sets that were previously
new and never mixed with other parts. We do not accept evidence from set images
or instructions.
Cheers,
Randy
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| Author: | randyf | | Posted: | Apr 15, 2024 14:56 | | Subject: | Re: Inventory Change Request for Set 6465-1 | | Viewed: | 14 times | | Topic: | Inventories Requests | |
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| In Inventories Requests, Saitobricks.ca writes:
| | Please make changes to the following inventory:
* Delete 1 Part 6152 Trans-Dark Blue Windscreen 6 x 4 x 1 1/3 (Undetermined Type)
* Delete 1 Part 6152 White Windscreen 6 x 4 x 1 1/3 (Undetermined Type)
* Add 1 Part 6152a Trans-Dark Blue Windscreen 6 x 4 x 1 1/3 with Bottom Tabs and Hollow Studs
* Add 1 Part 6152a White Windscreen 6 x 4 x 1 1/3 with Bottom Tabs and Hollow Studs
Comments from Submitter:
As you can see in the item pic the hollow stud variant can be see for both parts. Also if you look at a different image from brick set you can also the the hollow stud. Unfortunately there are no videos that I could find on this set.
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Variants have to be proven with sealed set contents or sets that were previously
new and never mixed with other parts. We do not accept evidence from set images
or instructions.
Cheers,
Randy
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| Author: | randyf | | Posted: | Apr 15, 2024 12:32 | | Subject: | Re: Color name tweak | | Viewed: | 36 times | | Topic: | Catalog | |
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| In Catalog, Skafte writes:
| | In Catalog, Admin_Russell writes:
Hi, sorry to dig up an old thread, but the blue iridescent one I have is definitely
not Bright Light Blue, the coating is put on a Medium Blue brick. All pics I
can find seem to be Medium Blue as well, they do not get brighter or lighter
by the coating.
I propose a name change for this gear (Key Chain 853993)
from
2 x 4 Brick - Bright Light Blue with Iridescent Coating Key Chain
to
2 x 4 Brick - Medium Blue with Iridescent Coating Key Chain
Thanks
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I agree. It is definitely darker than Sweet Mayhem's hair piece which really
is Bright Light Blue. I have updated the item name.
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| Author: | randyf | | Posted: | Apr 15, 2024 12:26 | | Subject: | Re: Inventory Change Request for Set 70400-1 | | Viewed: | 24 times | | Topic: | Inventories Requests | |
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| In Inventories Requests, Saitobricks.ca writes:
| | Please make changes to the following inventory:
* Delete 3 Part 3794 Tan Plate, Modified 1 x 2 with 1 Stud, Jumper (Undetermined Type) (Alternate) (match ID 1)
Comments from Submitter:
I don’t know how this works but if you think about it, a undetermined type can’t be a alternate item.
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This is not how it works.
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| Author: | randyf | | Posted: | Apr 15, 2024 12:24 | | Subject: | Re: Inventory Change Request for Minifigure dp095 | | Viewed: | 26 times | | Topic: | Inventories Requests | |
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| In Inventories Requests, 1001bricks writes:
| | In Inventories Requests, Saitobricks.ca writes:
| | In Inventories Requests, axaday writes:
| | In Inventories Requests, Saitobricks.ca writes:
| | Please make changes to the following inventory:
* Delete 1 Part 15875c00pb031 Bright Light Blue Mini Doll Hips and Skirt Full Length with Metallic Light Blue Bow and Silver Sparkles with Light Aqua Insert Pattern - Undetermined Hinge
* Add 1 Part 36187c00pb003 Bright Light Blue Mini Doll Hips and Skirt Full Length with Metallic Light Blue Bow and Silver Sparkles with Light Aqua Insert Pattern - Thin Hinge
Comments from Submitter:
As you can see in the picture it is clearly the thin variant.
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That isn't how it works. That is the undetermined entry and has the picture
that it had when we realized it needed to be split. That picture is almost certainly
not from one of the foil packs.
I have the foil packs in a shopping cart and I am waiting for my sales tax waiver
to be approved.
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So, does that mean you are going to fix it?
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Now I don't understand why they'd fix an obsolete entry to be deleted.
Again: "This catalog entry is obsolete and will be marked for deletion
once it is removed from all inventories."
Also, I'm sure there are more actual valid entries to fix if they've
got some time
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There is nothing to fix for
The two current set inventories containing it need to be checked to see if they
should actually have
or
Once those two set inventories are checked and dp095 is removed from them in
favor of dp095a or dp095b, then dp095 will be marked for deletion.
Hope that clears it up.
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| Author: | randyf | | Posted: | Apr 15, 2024 12:07 | | Subject: | Re: Sticker identification | | Viewed: | 31 times | | Topic: | Catalog Identification | |
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| In Catalog Identification, ZwarteMagica writes:
| | Please help me find the following stickers. They are probably on the wrong pieces
or not in the catalog at all. Please point me to the correct stickersheet.
Thank you!
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Looks like some of them may come from these:
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| Author: | randyf | | Posted: | Apr 15, 2024 12:00 | | Subject: | Re: LED Key Light Darth Vader Key Chain Boxed | | Viewed: | 25 times | | Topic: | Catalog Identification | |
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| In Catalog Identification, QBricks writes:
| | I sold what I had listed as 825068 LED Key Light Darth Vader Key Chain (LEDLITE)
- Boxed Version today but the ones I have are actually a tagged version LGL-KE7T.
The tagged version in the catalogue is LGL-KE7H. I'm waiting to hear back
from the buyer to see if they still want it.
The catalogue says the tagged version was released in 2020 but I've had mine
since 2011. Does anyone know of a name change and if "boxed version"
was added to the name at some point? I listed them too long ago to remember what
the name of the item was at the time.
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had its name changed from "Mini Torch Minifig Flashlight Key Chain Darth
Vader" to "LED Key Light Darth Vader Key Chain (LEDLITE) - Boxed Version"
in 2013, and the images of the boxes were added after the original entry. Therefore,
it is highly possible that this entry was originally for the tagged version of
the key chain from 2011 that you have and then later inappropriately redefined
to be the boxed version. When the updated tagged version came along in 2020,
it only made sense to add it as the tagged version then because the other one
had stated "Boxed Version" for so long.
I think you did the right thing by reaching out to the buyer.
| | The tag on mine is different to the one in the catalogue and it also has a white
tag with instructions on how to replace the batteries. That tag says z11175 v1,
8/02/11.
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| Author: | randyf | | Posted: | Apr 14, 2024 17:08 | | Subject: | Re: 30118pb03 - Add known color - Light Gray | | Viewed: | 38 times | | Topic: | Catalog | |
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| In Catalog Requests, custommike writes:
| | Picture on the catalog is of a light gray piece but no known color information
is listed.
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If that part ever appeared in a set, then it would need to be added to the set
to get known color information to show up.
However, I think it is just the print from
* | | 30119pb01 Wing Plate Bi-level 8 x 4 and 2 x 3 1/3 Down with Silver/Orange/Black UFO Logo Pattern
Parts: Wing |
printed on the wrong part.
In that case, the part should probably not even be in the catalog.
Cheers,
Randy
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