Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | zorbanj  | | Posted: | Apr 16, 2024 14:13 | | Subject: | Re: Help desk not responding | | Viewed: | 2 times | | Topic: | General | |
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| In General, Swatson217 writes:
| | I finally sent an email to Lego corporate asking them to address this situation.
Maybe if all sellers send them emails, they will at least communicate SOMETHING
about the situation. It is really poor business practice to have this problem
continuing for so long when you have sellers paying fees every month.
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Or, corporate will conclude that the BL fees charged are too low and raise them
to "improve" service.
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| Author: | zorbanj | | Posted: | Apr 16, 2024 14:11 | | Subject: | Re: Help desk not responding | | Viewed: | 2 times | | Topic: | General | |
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| In General, uticabrix writes:
| |
You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service. 
|
You have ~ $20,000 of Bricklink sales per month?
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| Author: | Ossdorp | | Posted: | Apr 16, 2024 14:02 | | Subject: | Re: Which set is this? Part 12 | | Viewed: | 11 times | | Topic: | Searching | |
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| Je kunt ook een foto maken en via google zoeken. Dat is veel sneller.
Met vriendelijke groet,
Tim
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| Author: | MiniRoz | | Posted: | Apr 16, 2024 13:57 | | Subject: | Re: Weight Margin | | Viewed: | 6 times | | Topic: | Shipping | |
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| In Shipping, 1001bricks writes:
| | In Shipping, MiniRoz writes:
| | Hello there! When setting up shipping, does the weight margin apply to just the
weight of the items or to the item weight plus the base weight? So, if the base
weight is 1oz and the items purchased totals 5oz, would a 10% weight margin apply
to 5oz or 6oz?
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IMHO it's a margin to the items weight only.
The base weight you *know* it, so you provide your exact number (with or without
a margin or an average).
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That definitely would make the most sense, but above the adjustment fields, it
states “All adjustments will be combined to calculate total weight and dimension”,
which I interpret as base weight + item weight x weight margin. That doesn’t
make sense to me, but I can’t find anything on BL that clarifies this.
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| Author: | MiniRoz | | Posted: | Apr 16, 2024 13:48 | | Subject: | Re: 'Report this Listing' link on EVERY lot? | | Viewed: | 20 times | | Topic: | Problem | |
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| In Problem, markofbrick writes:
| | Hello,
While browsing stores I like clicking on items to go to the part ID page to check
colors and prices.
Now there is a long "Report this Listing" link at the very most top right
of every lot next to the item ID.
It takes up a ton of space and I keep accidentally clicking on it, as the top
right is usually where the part ID is, and on user interfaces, is never where
a report button is.
I did not see any options in my settings to remove the link. I don't want
to see the link on every unique store lot I click on. I have reported maybe 1
thing in nearly 20 years.
Is there a way to remove this link? I know how to report if I need to. I don't
need it to be the largest link at all times, it is in the way constantly, as
I'm used to that spot being the actual item I want to see details on not
a "Report" button.
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Agreed! I keep tapping it accidentally, as well, and it’s pretty annoying. It
seems moving the “Report Listing” link to the bottom would alleviate the issue.
Perhaps some emails to IT would help?
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| Author: | MiniRoz | | Posted: | Apr 16, 2024 13:44 | | Subject: | Re: Email Lego Corporate re: Help Desk concerns | | Viewed: | 20 times | | Topic: | Problem | |
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| In Problem, Swatson217 writes:
| | Maybe if we all email Lego corporate expressing concerns about the Help Desk
situation, eventually they will at least address it in some way. Fixing it would
be ideal, but information would at least be nice.
(Yes I know they will probably just ignore our emails, but we have no other
recourse as far as I can tell.)
**This is in no way a criticism the humans behind the Help Desk or Admin.**
We DO pay fees every month……
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I think it would take hundreds and hundreds of emails about this before LEGO
would even consider taking action to help the situation. I spoke with LEGO customer
service last week about something unrelated, but I also asked if they could look
into an issue I was having on BL. Part of the issue was that one of LEGO’s employees
recently opened a store and was selling loads of expensive minifigs that were
incomplete (missing heads and pauldrons, etc), and that BrickLink wasn’t addressing
the issue. The customer service rep put me on hold to ask a supervisor if there
was a way for them to contact BrickLink, and her response was that LEGO and BrickLink
are completely separate and they had no way of communicating with BL. LEGO, of
course, owns BrickLink, so there should be some channel of communication, but
their strategy seems to be compartmentalizing and putting a divide between the
two. I understand why they do that but, as a parent company, I suspect they would
step in if there were a huge outpouring of complaints or if BL became less profitable.
Most sellers have invested heavily on their inventory, so closing stores isn’t
feasible - I’m not sure how/if your proposed strategy would work. I hope someone
chimes in with a more helpful response
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| Author: | popsicle | | Posted: | Apr 16, 2024 13:42 | | Subject: | Re: Weight Margin | | Viewed: | 15 times | | Topic: | Shipping | |
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| In Shipping, 1001bricks writes:
| | In Shipping, MiniRoz writes:
| | Hello there! When setting up shipping, does the weight margin apply to just the
weight of the items or to the item weight plus the base weight? So, if the base
weight is 1oz and the items purchased totals 5oz, would a 10% weight margin apply
to 5oz or 6oz?
|
IMHO
|
Not opinion (humble of otherwise) But rather to your knowledge, being
more empirical
| | it's a margin to the items weight only.
The base weight you *know* it, so you provide your exact number (with or without
a margin or an average).
|
|
|
| Author: | 1001bricks | | Posted: | Apr 16, 2024 13:31 | | Subject: | Re: Weight Margin | | Viewed: | 9 times | | Topic: | Shipping | |
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| In Shipping, MiniRoz writes:
| | Hello there! When setting up shipping, does the weight margin apply to just the
weight of the items or to the item weight plus the base weight? So, if the base
weight is 1oz and the items purchased totals 5oz, would a 10% weight margin apply
to 5oz or 6oz?
|
IMHO it's a margin to the items weight only.
The base weight you *know* it, so you provide your exact number (with or without
a margin or an average).
|
|
| Author: | MiniRoz | | Posted: | Apr 16, 2024 13:23 | | Subject: | Weight Margin | | Viewed: | 39 times | | Topic: | Shipping | |
|
| Hello there! When setting up shipping, does the weight margin apply to just the
weight of the items or to the item weight plus the base weight? So, if the base
weight is 1oz and the items purchased totals 5oz, would a 10% weight margin apply
to 5oz or 6oz?
|
| Author: | 1001bricks | | Posted: | Apr 16, 2024 13:20 | | Subject: | Re: Help desk not responding | | Viewed: | 19 times | | Topic: | General | |
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| In General, randyf writes:
Yay!
After this mutation we've got the Darwin-award-winning BrickLink Customer
Service!
|
|
| Author: | randyf | | Posted: | Apr 16, 2024 13:17 | | Subject: | Re: Help desk not responding | | Viewed: | 26 times | | Topic: | General | |
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| https://www.bricklink.com/message.asp?ID=1442600
In General, Swatson217 writes:
| | I finally sent an email to Lego corporate asking them to address this situation.
Maybe if all sellers send them emails, they will at least communicate SOMETHING
about the situation. It is really poor business practice to have this problem
continuing for so long when you have sellers paying fees every month.
In General, uticabrix writes:
| | In General, bricksinbloom writes:
| | How long on average is it taking for the help desk to respond?
My account is currently sitting with two nss despite providing bricklink with
the details it needs to remove them.
In the past it would be sorted overnight but it's been about 2 weeks I believe.
I'm scared to open a new ticket in case it goes back to the end of the queue
again
|
You would think the would get more staffing and more updated platform since some
of us spend over $600 a month for this service.
|
|
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| Author: | 1001bricks | | Posted: | Apr 16, 2024 13:13 | | Subject: | Re: Store suspended - Fees | | Viewed: | 26 times | | Topic: | Help | |
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| In Help, Nubs_Select writes:
| | In Help, Admin_Russell writes:
| | In Help, gizmocom writes:
| | In Help, Dino writes:
| | That is difficult to say. Sometimes it only takes hours, sometimes weeks. You
probably won't get an answer from the help desk.
In Help, gizmocom writes:
| | Hi everyone,
My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.
Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!
Many thanks,
Darren
|
|
Thank you. I do consider this a lesson learned!
Would be nice to think that someone would look at it soon considering this is
a one off blip in a very good selling record over many many years! ... again
realise it is my fault
|
Very good selling record and some pretty significant catalog contributions too:
https://www.bricklink.com/catalogListOld.asp?pg=1&uID=20949
|
Impressive!
|
See what you can achieve when you talk few in forum?
OK, I'm out...
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| Author: | WildBricks | | Posted: | Apr 16, 2024 13:07 | | Subject: | Re: New Technic Category, named "Technic, Bush" | | Viewed: | 17 times | | Topic: | Catalog Requests | |
|
| I was completely onboard with your suggestion until you mentioned getting rid
of the technic, plate category. I don't agree with your last 3 suggestions,
but I think all the other suggestions are great.
Technic is the 1 category where I can overlook a part 3 or 4 times before giving
up and going to another resource to id it. I've tried to come up with ways
to mentally break down the group, but the sheer number of items crammed together
and then cluttered up with decorated parts just makes it a jumbled confusion.
Just my 2 cents.
Ginny
| | Remove Category "Technic, Plate"
and merge whole category into "Plate, Modified" with 13 parts.
Remove Category "Technic, Link".
Re-name and -categorize;
30397, 2739, 2739b, 2739a, 32293 to "Technic, Ball Joint",
3711, 3249, 69900, bb0076, 3873, 69910, 57518 to "Technc, Gear",
14149, 24375 to "Technic, Pin",
64451, 4586, 6247, 2637 to "Liftarm".
Category "Plate, Modified" could move out the angular extension parts
to "Wedge, Plate, Decorated" or to "Plate, Modified, Decorated".
|
|
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| Author: | 1001bricks | | Posted: | Apr 16, 2024 13:05 | | Subject: | Re: Store suspended - Fees | | Viewed: | 23 times | | Topic: | Help | |
|
| In Help, peregrinator writes:
| | In Help, yorbrick writes:
| | In Help, zorbanj writes:
| | This is the one bill I pay immediately, as soon as I receive it.
|
Same here. You get, what is it, about 6 weeks to pay it so there really shouldn't
be any excuse to missing it. Especially if going away, paying it before leaving
is sensible. You don't have to remember once you are back.
|
One feature that might be helpful here is the ability to pre-pay fees.
|
We used to do this a lot maybe 10 years ago
As of right now I'm not sure if using the pay fees button you can change
the amount, say you owe $10 and simply change it to $100...
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| Author: | Nubs_Select | | Posted: | Apr 16, 2024 12:56 | | Subject: | Re: Store suspended - Fees | | Viewed: | 25 times | | Topic: | Help | |
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| In Help, Admin_Russell writes:
| | In Help, gizmocom writes:
| | In Help, Dino writes:
| | That is difficult to say. Sometimes it only takes hours, sometimes weeks. You
probably won't get an answer from the help desk.
In Help, gizmocom writes:
| | Hi everyone,
My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.
Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!
Many thanks,
Darren
|
|
Thank you. I do consider this a lesson learned!
Would be nice to think that someone would look at it soon considering this is
a one off blip in a very good selling record over many many years! ... again
realise it is my fault
|
Very good selling record and some pretty significant catalog contributions too:
https://www.bricklink.com/catalogListOld.asp?pg=1&uID=20949
|
Impressive!
|
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| Author: | gizmocom | | Posted: | Apr 16, 2024 12:14 | | Subject: | Re: Store suspended - Fees | | Viewed: | 43 times | | Topic: | Help | |
|
| In Help, Admin_Russell writes:
| | In Help, gizmocom writes:
| | Hi everyone,
My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.
Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!
Many thanks,
Darren
|
Reinstated now.
|
Thank you!
|
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| Author: | gizmocom | | Posted: | Apr 16, 2024 12:13 | | Subject: | Re: Store suspended - Fees | | Viewed: | 32 times | | Topic: | Help | |
|
| In Help, Admin_Russell writes:
| | In Help, gizmocom writes:
| | In Help, Dino writes:
| | That is difficult to say. Sometimes it only takes hours, sometimes weeks. You
probably won't get an answer from the help desk.
In Help, gizmocom writes:
| | Hi everyone,
My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.
Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!
Many thanks,
Darren
|
|
Thank you. I do consider this a lesson learned!
Would be nice to think that someone would look at it soon considering this is
a one off blip in a very good selling record over many many years! ... again
realise it is my fault
|
Very good selling record and some pretty significant catalog contributions too:
https://www.bricklink.com/catalogListOld.asp?pg=1&uID=20949
|
Well thank you! I always wish I had time to do more ... but it always seems
to slip away.
Thanks very much for the re-instatement, that's amazing
|
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| Author: | zorbanj | | Posted: | Apr 16, 2024 11:55 | | Subject: | Re: Which set is this? Part 2 | | Viewed: | 43 times | | Topic: | Searching | |
|
| https://www.bricklink.com/catalogIn.asp
In Searching, HenkdeBerg writes:
| | Goodday everyone,
I bought a large amount of Lego. Some are still partially assembled, see the
photos.
Can anyone tell me which set this is from?
I can then look for instructions and make it complete again.
Greetings Henk
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| Author: | popsicle | | Posted: | Apr 16, 2024 11:52 | | Subject: | Re: Store suspended - Fees | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, Admin_Russell writes:
| | In Help, gizmocom writes:
| | Hi everyone,
My store has been suspended for non-payment of fees. I was away and missed the
deadline (stupid I know!). Payment has now been made.
Anyone know how long it takes to re-open? I have contacted the helpdesk but no
reply as yet and I realise it's my fault but need to get back to selling
again!
Many thanks,
Darren
|
Reinstated now.
|
+1
That's our Admin, folks
|
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